Do you have a system in place for managing your online reputation in the online economy?
In this article, we’ll explore a tool for WordPress users that allows you to legally and ethically manage customer reviews.
WordPress Plugin Review …
Power Online Reviews – User Reviews Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows you to legally and ethically manage customer reviews, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This simple sorting process can help you generate more positive 3rd-party reviews and happier customers where the service may have been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask visitors to rate your business. (Product screenshot: Power Online Reviews website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
What Happens When Customers Submit Good Feedback?
Visitors rate your products or services with a simple 5-star rating system. (Screenshot: Power Online Reviews website)
Users who submit a positive rating (e.g. ”5″) are invited to share their review on one or more 3rd-party review sites …
Visitors who leave positive ratings are invited to submit a review on a 3rd-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews )
What Happens When Users Submit Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot sourced from Power Online Reviews )
Customers who submit poor feedback are not sent to third-party review sites.
Instead, the customer reviews are saved to your admin area, giving you the opportunity to contact the user and also help avoid the venting or posting of damaging comments on Facebook, forums, or other review sites.
The plugin captures negative feedback from customers on your site. (Source: plugin website)
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Quick And Simple To Install And Configure
Power Online Reviews installs just like any plugin. Just upload it to your Plugin folder via your admin account and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Negative Reviews From Spreading
Negative feedback can damage your reputation. Positive comment can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”net” in place for filtering poor customer feedback and promoting only positive content about your business, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Features
Power Online Reviews provides many features to website owners. Here are just some of these features:
Features For Local Business Users
- Easy collection of visitor feedback.
- Visitor feedback is centrally managed on your site.
- Legitimate management of good and negative reviews.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer, tablet, or portable device.
Your user feedback is stored centrally in the Feedback Management screen. (Source: plugin website)
Click on an entry to view user feedback. (Image: Power Online Reviews )
Administration Features
- Forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Display business image. Display title/prompt and default formatted text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” feedback option (e.g. ”4”).
Your review form is completely editable. (Image: Power Online Reviews )
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website pages.
Power Online Reviews Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, complete money-back guarantee.
Software Cost
- Single – Install the plugin on 1 domain that you own. Price = $9.75
- Multi-User Personal License – Can be installed on multiple as many of your own sites as you need. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. Currently, the plugin is selling for the pricing shown above. This may not be the actual price charged by the software seller when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video showing how the software works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses around the world are currently ignoring opportunities to attract new customers and increase their revenues because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to manage user reviews on your site.
For more information, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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