How To Fix Problems Accessing Your WordPress Admin Area

Are you locked out of your WordPress admin area? Learn how to troubleshoot, identify & fix problems or errors preventing access to your WordPress admin area …

How To Fix Problems Accessing Your WordPress Admin AreaThis tutorial is part of our FREE WordPress Management training and WordPress Troubleshooting tutorial series.

In this series of step-by-step tutorials, we show you how to troubleshoot and fix common WordPress errors.

Disclaimer

Important: Always back up your WordPress site (files and database) before modifying any files or performing any upgrades or installations! 

If you don’t want to do site backups, then hire a professional, or use a backup plugin.

How To Fix Problems Accessing Your WordPress Admin Area

Can't access your WordPress admin area?

(Can’t access your WordPress admin area?)

If you use WordPress often, you may find yourself at times locked out of your administration panel.

Some of the possible causes of finding yourself locked out of your WordPress admin area include experiencing issues or errors with:

  • WordPress password
  • WordPress themes or plugins
  • WordPress installation files
  • WordPress database
  • WordPress security
  • Your server or web host

In this tutorial, we’ll use a systematic approach to troubleshoot, identify, and hopefully fix the issue or error preventing you from accessing your WordPress admin area.

Useful Info

Normally, most people experiencing issues with WordPress would just contact their website developer or web host for help.

Use the tutorials below if you manage your own WordPress site or if you want to learn how to troubleshoot and fix problems yourself (remember to always backup your site and data).

WordPress Password & Login Issues

Can you access your WordPress admin login page? If you can, then the first step to troubleshooting problems preventing you from accessing your WordPress admin area is to see if there are any issues with your password or login details.

You will be locked out of your WordPress admin area if you have forgotten your password and you cannot access the email for recovering your password, or if a user with administrative privileges has revoked your user access privileges or changed your login details.

If you think the issue may be related to your password or login details, then see the tutorials below:

Important

Most of the errors or issues described in the sections below may prevent you from accessing your WordPress admin login page. If, after going through the sections below you still cannot log into your admin area, then see the tutorial below:

WordPress Theme Or Plugin Issues

Conflicts with WordPress plugins or themes can cause a number of issues that will prevent you from being able to access your WordPress admin area. Additionally, a plugin or plugin code can change settings that will lock you out of your WordPress admin pages.

To troubleshoot issues related to WordPress themes and plugins, see these tutorials:

If the problem preventing you from being able to access your WordPress admin area is not being caused by WordPress themes or plugins, then the next step is to see if there are any issues with your WordPress installation files.

WordPress Installation File Issues

Were you trying to upload or install something before experiencing the problem? Corrupted files and installation errors can cause issues and prevent you from logging into your WordPress admin area.

To troubleshoot errors related to WordPress installation files, refer to the tutorials below:

If the problem preventing you from being able to access your WordPress admin area is not being caused by WordPress installation files, the next step is to see if there are any issues with your WordPress database.

WordPress Database Issues

Over time, tables in your WordPress database can become corrupted and  lead to issues preventing you from accessing your WordPress admin area.

Some common problems involving WordPress database errors include the following:

The WordPress White Screen Of Death

WordPress White Screen Of Death

(WordPress White Screen Of Death)

If your screen is completely blank, you may be experiencing the dreaded WordPress “White Screen Of Death.”

To learn how to troubleshoot and fix this error, see this tutorial:

Error Establishing A Database Connection

Error establishing a database connection

(Error establishing a database connection)

There are many reasons why WordPress can display an “Error establishing a database connection” message on your screen.

To learn how to troubleshoot and fix this error, go here:

WordPress Fatal Errors

WordPress Fatal error message

(WordPress Fatal error message)

If your WordPress site is displaying a ‘Fatal error’ message, the issue may be caused by conflicting plugins or memory issues.

To learn how to troubleshoot and fix this error, see this tutorial:

Memory Size Exhausted Errors

Fatal error: Allowed memory size exhausted

(Fatal error: Allowed memory size exhausted)

When the amount of memory allocated to your WordPress site isn’t enough to perform tasks required by a feature or plugin that you have installed, errors occur that can prevent you from being able to access your admin area.

To learn how to troubleshoot and fix errors related to memory size, go here:

If the problem preventing you from being able to access your WordPress admin area is not being caused by issues with your WordPress database, the next step is to see if there are any security issues with your WordPress site.

WordPress Security Issues

The worst case scenario for not being able to log into your WordPress admin area is that your site has been hacked or attacked by a malicious user.

If a hacker gains control of your administration area, they can lock you out and wreak havoc on your site

To troubleshoot errors related to WordPress security, go here:

Also, see these resources for performing preventative security scans and protecting your WordPress site:

If there are no security issues preventing you from being able to access your WordPress admin area, the next step is to see if an issue with your server or web host is causing you login problems.

Server Or Web Host Issues

Is an issue with your server or web host causing you login problems?

(Is an issue with your server or web host causing you login problems?)

Sometimes, WordPress problems have nothing to do with WordPress or your site, but with your hosting environment.

If you have gone through all of the above sections and still cannot log into your admin area or you suspect an issue with your server is causing you login or access problems, then either contact your hosting company or see the tutorials below:

Useful Tip

If you continue to experience problems with your site, you may need to look at upgrading your hosting package or even switching web hosting providers.

Hopefully, one of the above tutorials has helped you resolve the problem. In addition to the information above, check out this video on what to do if get locked out of your WordPress admin area from the team at MyThemeShop:

(What to do if you get locked out of your WordPress admin area. Video: MyThemeShop)

More WordPress Troubleshooting Tutorials

If you experience additional problems with WordPress, please see the tutorials in the section below:

How To Fix Problems Accessing Your WordPress Admin Area

(Source: Pixabay)

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How To Fix The Page Isn’t Redirecting Properly Error In WordPress

Learn how to fix ‘The page isn’t redirecting properly’ error in WordPress in this tutorial …

How To Fix The Page Isn't Redirecting Properly Error In WordPressThis tutorial is part of our FREE WordPress Management training and WordPress Troubleshooting tutorial series.

In this series of step-by-step tutorials, we show you how to troubleshoot and fix common WordPress errors.

Important Info

Important: Always do a backup of your WordPress site (files and data) before modifying any files or performing any upgrades or installations! 

If you don’t want to perform your own backups, then get professional support services, or use backup plugins.

How To Fix The Page Isn’t Redirecting Properly Error In WordPress

The page isn't redirecting properly error message

(‘The page isn’t redirecting properly’ error message)

If you are getting a ‘The page isn’t redirecting properly’ error message on your WordPress site, then something is causing too many redirections to happen in a way that the request cannot be completed by your server.

This error may be caused by a number of reasons, including:

  • Misconfiguration in the WordPress general settings for your domain (e.g. a wrong site address).
  • SEO or redirection plugins.
  • Redirection services (including caching and CDN services).
  • SSL settings.
  • Etc.

Redirection Error Caused By Misconfiguration In WordPress Settings

One of the most common reasons for getting a ‘page isn’t redirecting properly’ error is a misconfiguration in the WordPress General Settings.

If there is a mismatch between your WordPress Address (URL) and Site Address (URL) fields, this can increase your chance of experiencing problems, such as being continually logged out of WordPress or getting redirection errors.

To check that mismatched settings are not causing the issue, log into your admin area, then go to Settings > General Settings and make sure that both your WordPress Address (URL) and Site Address (URL) fields use the same URL prefix …

Mismatched URL prefixes can cause redirection errors

(Mismatched URL prefixes can cause redirection errors)

If your WordPress Address (URL) doesn’t match the domain prefix of your Site Address (URL), WordPress sees this as two different websites (one site with ‘www’ and another without the ‘www’).

Useful Tip

Note: We are not referring here to setting a different WordPress Address (URL) than a Site Address (URL) if your site requires these to be different in order to work. What we mean is both URLs either must use ‘www’ in the prefix or both should use the ‘non-www’ version.

For more information about this, go here:

Redirection Error Caused By Misconfigured SSL Settings

If your site uses SSL and you are experiencing a ‘page isn’t redirecting properly’ error, go back to your WordPress General Settings and make sure that both of the fields shown in the screenshot below use an ‘https’ scheme for their URLs …

Set both URLs to 'https' if using SSL to avoid errors

(Set both URLs to ‘https’ if using SSL to avoid errors)

Redirection Error Caused By A Plugin

If you suspect that a ‘page isn’t redirecting properly’ error may be caused by a plugin, you will need to troubleshoot your plugins to find which one is causing the issue.

If you need help troubleshooting plugins, go here:

Contact Your Web Host

If none of the above solutions help to resolve the error, contact your web host.

In addition to the information above, check out this video on how to fix ‘The page isn’t redirecting properly’ error from the team at MyThemeShop:

(How to fix ‘The page isn’t redirecting properly’ error. Video: MyThemeShop)

More WordPress Troubleshooting Tutorials

If you experience any other problems with WordPress, please refer to the tutorials in the section below:

How To Fix The Page Isn't Redirecting Properly Error In WordPress

(Source: Pixabay)

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Disclaimer: We are not directly associated with WordPress, Automattic, or any of the products discussed on this website. We may receive a financial benefit or affiliate commission from the purchase of products and/or services advertised, reviewed or linked from this site. All images are the copyright of their respective owners, comply with all license terms and agreements of use are used solely for illustrative or training purposes.

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How To Fix WordPress Keeps Logging Out Problem

Do you keep getting logged out of WordPress? Learn how to fix the WordPress keeps logging out problem in this tutorial …

How To Fix WordPress Keeps Logging Out ProblemThis tutorial is part of our FREE WordPress Management training and WordPress Troubleshooting tutorial series.

In this series of step-by-step tutorials, we show you how to troubleshoot and fix common WordPress errors.

Info

Important: Always do a backup of your WordPress site (files and database) before modifying any files or performing any upgrades or installations! 

If you don’t want to back up your site manually, then consider hiring a professional service, or use backup plugins.

How To Fix WordPress Keeps Logging Out Problem

Do you keep getting logged out of WordPress?

(Do you keep getting logged out of WordPress?)

WordPress places a cookie on your web browser to authenticate your log in session for security purposes. If it can’t verify or authenticate your session, it will log you out.

Mismatched URLs

If there is a mismatch between the cookie set for your website URL stored in your web browser and the address specified in your WordPress site settings, the authentication will fail, resulting in an error that will log you out of your session.

To avoid this error, your WordPress Address (URL) and Site Address (URL) fields should use the same prefix in the hostname (i.e. if you use ‘www’ in your site’s address, then both fields should display the ‘www’ in the URL).

To check that mismatched settings are not causing the issue, log into your admin area, then go to Settings > General Settings and make sure that both your WordPress Address (URL) and Site Address (URL) fields use the same URL prefix …

Mismatched URL prefixes can cause logouts

(Mismatched URL prefixes can cause logouts)

If your WordPress Address (URL) doesn’t match the domain prefix of your Site Address (URL), WordPress sees this as two different websites (e.g. one site with ‘www’ and another without the ‘www’).

Practical Tip

Note: We are not referring here to having a different WordPress Address (URL) than a Site Address (URL) if your site requires these to be different in order to work. What we mean is both URLs either must use ‘www’ in the prefix or both should use the ‘non-www’ version.

So, the settings below are OK …

These settings are OK

(These settings are OK)

And …

These settings are OK

(These settings are OK)

And …

These settings are OK

(These settings are OK)

The settings below, however, are mismatched and will cause errors …

These settings are not OK

(These settings are not OK)

And …

These settings are not OK

(These settings are not OK)

And also …

These settings are not OK

(These settings are not OK)

If you need help configuring General WordPress settings or understanding what these settings mean, go here:

If You Cannot Log Into WordPress

If you cannot log into your WordPress admin area or access your Settings section, then your login details need to be manually overriden.

This involves logging into your server using FTP or cPanel’s File Manager and editing your wp-config.php file. If you need help with this, refer to the tutorial below:

Disclaimer

The wp-config.php file is a very important WordPress file. If you don’t want to edit code in your WordPress installation files or don’t feel confident making changes on server files, then contact your hosting company or a professional WordPress technical support service provider for help.

How To Manually Override Your WordPress Login Details

Access your server using FTP or cPanel File Manager and locate your wp-config.php file …

locate your wp-config.php file

(wp-config.php file)

Right-click on the file and select ‘Download’ to save a copy to your hard drive …

Download wp-config.php to your hard drive

(Download wp-config.php to your hard drive)

Next, open up the wp-config.php file using a plain text editor (use your operating system’s built-in editor or an application like NoteTab).

Useful Tip

If you can’t see the file in your text editor browser, make sure to select ‘All files (*.*)’ in the ‘Files of type:’ menu …

Open wp-config.php using a text editor

(Open wp-config.php using a text editor)

Scroll down all of the code until you find a line that says “That’s all, stop editing! Happy blogging.” …

That's all, stop editing! Happy blogging.

(That’s all, stop editing! Happy blogging.)

Above this line, you will need to enter the following two lines of code (replace yoursite.com with your domain and make sure than both lines use either ther ‘www’ or the ‘non-www’ version) …

Add these lines to your wp-config.php file

(Add these lines to your wp-config.php file)

After typing in the two lines shown above, your wp-config.php file should look like the screenshot below …

Your edited wp-config.php file

(Your edited wp-config.php file)

Save the file and upload the modified wp-config.php file to your server, overwriting the existing file on your server …

Upload your edited wp-config.php file to your server

(Upload your edited wp-config.php file to your server)

After uploading the edited wp-config.php file to your server, you should be able to log into your WordPress site. Hopefully, this will fix the issue and the WordPress cookie will recognize that you are logging in from the same website, instead of seeing two different sites (one with ‘www’ and the other with no ‘www’).

Tip

Hardcoding your login values into the site itself is not the best way to fix this problem, it’s just a way to get you back into your site if you are unable to login. With this method, you won’t be able to edit your site’s URL settings on the General settings page.

To learn more about this method, including what to do if you run into problems, see the official WordPress technical documentation below:

In addition to the above, check out this video on how to fix the WordPress keeps logging out problem from the team at MyThemeShop:

(How to fix the WordPress keeps logging out problem. Video: MyThemeShop)

More WordPress Troubleshooting Tutorials

Check out the tutorials in the section below if you experience additional problems with WordPress:

How To Fix WordPress Keeps Logging Out Problem

(Source: Pixabay)

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