Do you have an effective online reputation management strategy?
In this article, we show you a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Let’s Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that allows you to legally and ethically manage user reviews, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This helps to create more positive third-party reviews and happier customers where the service has fallen down.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp)
How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate your business. (Source: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your business using a 5-star rating feature and submit their feedback.
Positive User Rating
Customers rate your business with a simple 5-star rating system. (Screenshot above sourced from plugin website)
Users who submit a good rating are invited to share their review on one or more 3rd-party review sites …
Users who leave good feedback are invited to provide a review on a 3rd-party review site. (Screenshot source: plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave positive ratings to your third-party review pages. (Screenshot: Power Online Reviews website)
Negative User Ratings
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot sourced from Power Online Reviews website)
Users who submit negative ratings are not sent to third-party review sites.
Instead, the comments are saved locally, giving you the option to contact the customer and also avoiding them venting or posting negative remarks on Facebook, forums, or other popular review sites.
The plugin captures poor feedback from visitors on your site. (Product screenshot: Power Online Reviews website)
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Fast And Simple To Install And Use
Power Online Reviews is really easy to install. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can kill your business. Good comment can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix the issue before things get worse.
Additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from growing.
- Increase Campaigns For User Reviews With Confidence: Once you create a ”net” that filters poor user feedback and allows only positive content about your business, products and services to get through, you can confidently increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews provides many great features to site owners. Here are just some:
User Features
- Easy collection of user feedback.
- Central management of user feedback on local business website.
- Ethical management of favorable and bad reviews.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, or smart devices.
All customer feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: Power Online Reviews )
Click on an item to view user feedback. (Source: Power Online Reviews )
Admin Settings
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are completely editable.
- Main Review Form: Display business image. Display title/prompt and default text. Edit form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating option.
Edit your review form. (Screenshot: Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, 100% refund guarantee.
Product Cost
- Single License Edition – Can be installed on a single of your own sites. Price = $9.75
- Multi-User Licensing – Can be installed on all sites that you own. Price = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: The price of the product depends on whether there are any promotions or limited-time specials being offered. The price above was current at the time this content was written. This may not be the actual price charged by the product seller when you visit the site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For ”how to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Businesses are currently ignoring opportunities to create happier customers and retain existing ones because they ignore their online reputations. This plugin offers a simple, easy and affordable way to manage your customer reviews.
For full details, check out the plugin here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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