How do you manage your online reputation in the digital economy?
In this article, you will learn about a simple yet effective plugin for WordPress users that can help you avoid the escalation of problem reviews about your services through effective customer review management.
Announcing …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to third-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple process ensures more positive 3rd-party reviews and happier customers where the service has been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask customers to rate your products. (Product screenshot: Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your products using a 5-star rating feature and submit their response.
What Happens When Users Submit Good Ratings?
Customers rate you with a simple 5-star system. (Product screenshot sourced from Power Online Reviews website)
Users who leave a positive rating are then invited to share their review on one or more 3rd-party review sites …
Users who give good ratings are invited to leave a review on a third-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Screenshot sourced from Power Online Reviews website)
What Happens When Customers Submit Poor Feedback?
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot: Power Online Reviews website)
Customers who leave negative feedback (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the user review is saved on your site, giving you the opportunity to engage with the customer and also help prevent the venting or posting of negative remarks on Facebook, social media sites, or other popular review sites.
The plugin captures poor feedback from visitors on your site. (Product screenshot: plugin website)
For more details go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugin folder via your admin section and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevent Bad Reviews From Spreading
Negative comments can seriously hurt your reputation. Great feedback can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the problem before things get out of hand.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective process for filtering bad customer feedback and promoting positive comments about your business, you can confidently increase your campaigns and requests for feedback on your site.
Features
Power Online Reviews provides many features to website owners. Here are just a few of these:
User Features
- Allows easy collection of visitor feedback.
- Review visitor feedback on local business website.
- Manage favorable and negative reviews ethically.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, and smart devices.
All visitor feedback is stored centrally in the “Manage Feedbacks” section. (Image source: Power Online Reviews website)
Click on an item to view user comments. (Product screenshot: Power Online Reviews )
Administration Settings
- Forms are automatically created as soon as you activate the plugin.
- All review forms are completely editable.
- Main Review Form: Display image of business. Customize title/prompt and formatted text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” rating level (e.g. “3″).
Your review form is completely editable. (Product screenshot sourced from Power Online Reviews website)
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, 100% refund guarantee.
Software Pricing
- Single – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of the product can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the software retails for the pricing shown above. This may not be the actual price charged by the software author when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing here:
Additional Info
For demo videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many businesses are currently missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations. Power Online Reviews offers a simple, easy and affordable solution to manage customer reviews on your site.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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