Do you have an online reputation management strategy?
In this article, we’ll explore a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your business through effective user review management.
WordPress Plugin Review …
Power Online Reviews – Easy User Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows any business to 3rd-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for attention by the business owner.
This simple process can help you generate more positive 3rd-party reviews and happier customers where the service has been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Product screenshot sourced from Power Online Reviews website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your products using a 5-star rating feature and submit their feedback.
What Happens When Customers Leave Good Ratings?
Visitors rate your services or products using a simple 5-star system. (Screenshot: Power Online Reviews )
When users submit a positive rating (e.g. “4″), they are asked to add a review to one or more third-party review sites …
Visitors who leave positive feedback are asked to write a review on a third-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Source: plugin website)
Bad User Rating
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews )
When users submit negative feedback, they are not sent to 3rd-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to engage with the user giving you a bad name in public.
The plugin captures negative comments from users on your site. (Source: Power Online Reviews website)
To learn more about the plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Installation Is Easy
Power Online Reviews installs just like every other WordPress plugin. Just upload the plugin file to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Bad Reviews From Spreading
Bad reviews can harm your reputation. Good feedback can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”net” in place to filter negative user feedback and promote positive content about your products and services, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides a number of features to site owners. Here are just a few of these:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Centrally manage customer feedback on your website.
- Legitimate management of good and negative reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on all computers or tablet screens, or portable devices.
All user feedback is stored centrally in the Feedback Management area. (Source: Power Online Reviews )
Click on an entry to view user feedback. (Source: Power Online Reviews )
Admin Settings
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Customize title/prompt and default formatted text. Edit form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating number or higher will be regarded as being a “good” review (e.g. ”4”). Everything below this number will be deemed a “bad” review and held in your site, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Screenshot above sourced from plugin website)
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, full money-back guarantee.
Plugin Pricing
- Single Site License – Can be installed on one of your own domains. Price = $9.75
- Multi-User – Install the plugin on all as many of your own sites as you like. Price = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing shown above was correct at the time this content was written. This may or may not be the actual pricing charged by the software developer when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Businesses all over the world are ignoring opportunities to create happier customers and boost their revenues because they are still ignoring their online reputations. This plugin offers a simple way to begin managing your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing User Reviews
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