How well are you managing your online reputation in the web economy?
In this article, we review a simple yet effective WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective user review management.
Presenting …
Power Online Reviews – Easy User Reviews Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that can help you generate more positive reviews for your company, services and products, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This process ensures more positive third-party reviews and improves customer satisfaction where the service has fallen down.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Product screenshot: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your products.
What Happens When Users Leave Positive Ratings?
Customers rate your products or services with a simple 5-star rating system. (Screenshot: Power Online Reviews )
Customers who submit positive ratings (e.g. ”5″) are invited to share their review on one or more 3rd-party review sites …
Visitors who leave good feedback are asked to write a review on a 3rd-party review site. (Screenshot sourced from plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review …
The plugin sends visitors who leave good feedback to your third-party review pages. (Source: Power Online Reviews )
Poor User Ratings
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews )
Customers who leave a bad rating (e.g. ”2″) are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to engage with the user and also minimize the possibility of users venting or posting damaging comments on Facebook, social media sites, or other review sites.
The plugin stores poor comments from customers on your site. (Product screenshot: Power Online Reviews )
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In No Time
Power Online Reviews installs just like every plugin. Simply upload a zip folder containing the plugin files to your Plugin folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can seriously kill your reputation. Positive reviews can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective ”gateway” to filter poor visitor reviews and let through only positive content about your products or services, you can confidently increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to web site owners. Here are just a few:
User Features
- Allows easy collection of user feedback.
- Review user feedback on your website.
- Manage good and bad reviews ethically.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer or tablet screen, or mobile device.
All visitor feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot: Power Online Reviews website)
Click on an entry to view visitor feedback. (Image source: plugin website)
Plugin Administration Settings
- All forms are automatically created as soon as the plugin is activated.
- All review forms are fully editable.
- First Review Form: Add business image. Display title/prompt and text. Edit form color background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating number or higher is to be considered a “good” review (e.g. ”4”). Everything below the level you set will be deemed a “bad” review and captured ”Manage Feedbacks” section, so your visitors will not be invited to submit reviews to the 3rd-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Customize your review form. (Image: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, 100% refund guarantee.
Software Cost
- Single – Can be installed on a single of your own domains. Price = $9.75
- Multi-User Licensing – Install the plugin on multiple domains that you own. Price = $29.00.
- Developer License Edition – Install the plugin on any site you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing details of the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. The above reflects the price when this article was written. This may not be the actual price charged by the product seller when you visit the product website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing details here:
Additional Information
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses are currently missing out on opportunities to create happier customers and retain existing ones because they are not effectively monitoring their online reputations. Power Online Reviews offers a simple, easy and affordable way to begin managing user feedback on your site.
For full details, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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