Do you have an online reputation management strategy in place for your business?
In this article, we show you a simple plugin for WordPress users that allows you to legally and ethically manage customer reviews.
Presenting …
Power Online Reviews – Easy User Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This can help you create more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your business. (Product screenshot: Power Online Reviews website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services and products.
What Happens When Customers Submit Positive Feedback?
Visitors rate your products or services using a simple 5-star rating system. (Product screenshot source: Power Online Reviews website)
Users who submit good ratings are invited to share their review on one or more third-party review sites …
Visitors who give positive feedback are invited to leave a review on a 3rd-party review site. (Source: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot source: Power Online Reviews )
What Happens When Customers Leave Negative Feedback?
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Source: plugin website)
When users submit a poor rating, they are not sent to third-party review sites.
Instead, the comments are saved on your admin area, giving you the option to contact the customer and hopefully turn them back into a happy customer.
The plugin captures negative comments from visitors on your site. (Product screenshot source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Fast And Easy To Install And Implement
Power Online Reviews installs just like any regular WordPress plugin. Simply upload it to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously kill your business. Great feedback can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits of this plugin include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create a process that filters negative visitor feedback and promotes positive comments about your products and services, you can confidently increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of features to WordPress users. Here are just a few of these:
Features For Business Users
- Allows easy collection of visitor feedback.
- Customer feedback is centrally managed on your website.
- Legitimate management of positive and negative reviews.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, and smartphone devices.
Your user feedback is stored centrally in the “Manage Feedbacks” section. (Product screenshot: plugin website)
Click on an entry to view customer feedback. (Product screenshot source: plugin website)
Admin Features
- Forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Add image of business. Customize title/prompt and formatted text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating option or above constitutes a “good” review (e.g. ”4”). Everything below the level you specify will be considered a “bad” review and held ”Manage Feedbacks” area, so visitors will not be invited to proceed to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Screenshot source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, full money-back guarantee.
Product Pricing
- Single License Edition – Install the plugin on a single site that you own. Price = $9.75
- Multi-User License Edition – Can be installed on all domains that you own. Price = $29.00.
- Developer Edition – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can be sold or flipped with site installation (passing on single user license). Cost = $37.00.
Please Note: Price details for the product depends on whether there are any promotions or limited-time specials being offered. Currently, the plugin retails for the prices shown above. This may not be the actual pricing set by the product developer when you visit the site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing:
Additional Plugin Information
For ”how to” videos showing how the software works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses all over the world are ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple and inexpensive way to begin managing user reviews on your website.
For more details, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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