Are you ignoring your online reputation?
In this article, we look at a tool for WordPress users that can help you avoid the escalation of negative reviews about your business through effective customer review management.
Presenting …
Power Online Reviews – WordPress Plugin For Easy Management Of Client Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that fast, easy and simple way to help you generate more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This helps to generate more positive 3rd-party reviews and happier customers where the service may have been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate your products or services. (Source: Power Online Reviews )
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your business with a one-click rating feature and submit their feedback.
What Happens When Customers Leave Positive Feedback?
Users rate your business with a simple 5-star system. (Screenshot above sourced from Power Online Reviews )
Customers who leave positive ratings are then invited to share their review on one or more 3rd-party review sites …
Customers who leave positive feedback are invited to leave a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Screenshot: plugin website)
Negative User Ratings
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: plugin website)
When customers submit bad ratings, they are not sent to third-party review sites.
Instead, the reviews are saved locally, giving you the opportunity to contact the customer and hopefully turn the situation around.
The plugin captures negative comments from visitors on your site. (Product screenshot: Power Online Reviews )
More info: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Configure
Power Online Reviews installs like every WordPress plugin. Simply upload it to your Plugins folder via your WP administrator account and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative feedback can seriously damage your business. Good comment can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”gateway” in place for filtering poor visitor reviews and letting through only positive content about your products and services, you can confidently increase your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to website owners. Here are just a few of these:
User Features
- Easy collection of customer feedback.
- Review user feedback on your website.
- Ethical management of positive and negative reviews.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on any computer or tablet screen, and mobile device.
Your customer feedback is centrally stored in the Feedback Management screen. (Product screenshot: Power Online Reviews )
Click on an entry to view customer comments. (Product screenshot sourced from Power Online Reviews website)
Plugin Admin Features
- Forms are automatically created as soon as the plugin is activated.
- Review forms are completely customizable.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating level or above constitutes a “good” review (e.g. ”4”). Everything below the level you set will be categorized as a “bad” review and stored locally, so visitors will not be asked to proceed to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Source: Power Online Reviews )
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, 100% refund guarantee.
Plugin Price
- Single License Edition – Can be installed on a single of your own sites. Price = $9.75
- Multi-User License Edition – Can be installed on multiple as many of your own sites as you want. Cost = $29.00.
- Developer License Edition – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing details of the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. The above reflects the price at the time this article was published. This may or may not be the actual pricing set by the plugin author when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing:
Additional Plugin Info
For ”how to” videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many businesses are currently ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple and easy way to begin managing your online reputation.
For complete details, visit the plugin website here: Power Online Reviews – Easy Customer Reviews Management For WordPress
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