Do you have an effective online reputation management strategy in place for your business?
In this article, you will learn about a plugin for WordPress users that can help you avoid the escalation of negative reviews about your products through effective user review management.
Introducing …
Power Online Reviews – Easy User Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that lets you legally and ethically manage user reviews, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple screening process ensures more positive 3rd-party reviews and improves user experience where the service may have been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How The Plugin Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask customers to rate your services or products. (Image: plugin website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your service with a 5-star rating feature and submit their response.
Positive User Ratings
Visitors rate your business with a simple 5-star system. (Source: Power Online Reviews website)
When customers submit good ratings, they are invited to share their review on one or more third-party review sites …
Users who leave good feedback are invited to write a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Source: plugin website)
What Happens When Users Leave Bad Ratings?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Screenshot: plugin website)
When users leave a negative rating, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, allowing you to respond directly to all complaints and also help prevent the venting or posting of damaging remarks on Facebook, forums, or other review sites.
The plugin captures negative feedback from users on your site. (Product screenshot: plugin website)
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Fast And Simple To Install And Implement
Power Online Reviews is really easy to install. Simply upload it to your Plugins folder via your admin user section and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative comments can harm your business. Great comment can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective process that filters bad visitor reviews and lets through only positive comments about your business, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides a number of features to website owners. Here are just some of these:
User Features
- Easy collection of visitor feedback.
- User feedback is centrally managed on local business website.
- Manage positive and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, or smartphone devices.
All user feedback is centrally stored in the Feedback Management section. (Screenshot above sourced from plugin website)
Click on a record to view user comments. (Product screenshot: plugin website)
Admin Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating option or above constitutes a “good” review (e.g. “3″). Everything below the number you specify will be deemed a “bad” review and captured ”Manage Feedbacks” section, so visitors will not be invited to proceed to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Product screenshot: plugin website)
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% money-back guarantee.
Product Cost
- Single License Edition – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User – Install the plugin on multiple sites that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Price details for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the pricing at the time this content was published. This may or may not be the actual pricing charged by the plugin seller when you visit the plugin site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing information:
Additional Info
For ”how-to” videos of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many companies are currently missing out on opportunities to create happier customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple, easy and affordable solution to begin managing your customer feedback.
For full details, visit the plugin website: Power Online Reviews – Easy User Feedback Management For WordPress
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