Do you have an effective system in place for managing your online reputation?
In this article, we discuss a simple tool for WordPress users that allows you to legally and ethically manage your customer feedback.
Introducing …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that lets you manage user reviews, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This process helps to generate more positive 3rd-party reviews and improves user satisfaction where the service may have been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask visitors to rate your products. (Product screenshot source: Power Online Reviews website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services and products.
What Happens When Users Leave Positive Ratings?
Users rate your services using a simple 5-star system. (Screenshot source: plugin website)
When users submit a positive rating (e.g. ”5″), they are then asked to share their review on one or more 3rd-party review sites …
Visitors who give good ratings are asked to write a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of their experience …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Product screenshot: plugin website)
What Happens When Customers Leave Bad Ratings?
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Image: plugin website)
When users submit a bad rating, they are not sent to third-party review sites.
Instead, the reviews are saved in your admin backend, giving you the option to engage with the user and also help prevent the venting or posting of negative remarks on Facebook, social media sites, or other popular review sites.
The plugin stores poor comments from users on your site. (Image: Power Online Reviews website)
Learn more about this plugin here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Fast And Easy To Install And Implement
Power Online Reviews is really easy to install. Just upload a zip file that contains the plugin files to your Plugins folder via your WP admin user section and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can damage your business. Good reviews can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits of this plugin include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you create an effective process that filters negative user feedback and allows only positive comments about your business, products or services to get through, you can confidently increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to WordPress users. Here are just some:
Features For Local Business Users
- Collect user feedback easily.
- Centrally manage user feedback on local business website.
- Legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers or tablet screens, or portable devices.
All user feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot source: Power Online Reviews )
Click on a record to view user feedback. (Screenshot: plugin website)
Admin Settings
- All forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Add business image. Add title/prompt and default formatted text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum ”positive” feedback level (e.g. “3″).
Your review form is completely editable. (Image: plugin website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, full money-back guarantee.
Plugin Price
- Single – Install the plugin on a single domain that you own. Price = $9.75
- Multi-User License – Can be installed on multiple sites that you own. Cost = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the software retails for the prices shown above. This may or may not be the actual price set by the product author when you visit the plugin website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing here:
Additional Info
For a demo video showing how the software works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses all over the world are currently ignoring opportunities to attract new customers and increase their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple and inexpensive way to manage customer reviews on your website.
For complete details, check out the plugin here: Power Online Reviews – Easy Client Feedback Management For WordPress
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