How To Set Up Email Accounts In cPanel
This tutorial is part of our WordPress installation step-by-step training module, where we show you how to install a WordPress site or blog with no coding skills required.
In this tutorial, you will learn how to create an email account for your domain name (e.g. firstname.lastname@example.org), and how to forward emails from your domain name to another email address.
If you need help in this area, see the following tutorials:
- How to register a domain name
- How to set up webhosting for your WordPress site
- Subdomains, addon domains, and domain aliases
In addition to the written tutorials in the WordPress installation module, we also suggest watching the video tutorials listed in the WordPress Installation Video Tutorials section.
As you work through this tutorial, keep in mind that cPanel may look different than the screenshots below depending on the version, theme, and your webhosting environment. All features, however, should work as described below.
Log into your cPanel account …
Go to the Mail section and click on “Email Accounts” …
(cPanel Mail panel – Email Accounts)
The Email Accounts window opens up in your browser. From here you will be able to manage all of your email account functions for your domain …
(cPanel Email Accounts screen)
To create a new email associated with your domain, enter the following information into the Email Accounts fields as shown below:
- Email: Enter only the prefix here (i.e. the part before the “@”) – e.g. “info“, “customercare“, “orders“, “linda“, “sue_smith“, etc…
- Password: Enter your password here.
- Password (again): Confirm your password.
- Strength: Enter a “Very Strong” password here for security reasons.
- Mailbox Quota: Depend on your hosting setup, you may be able to increase the allocated size
Click on Save when finished to create your new email account …
(Create your new email account)
As mentioned above, you should aim to create a very strong password to any prevent security issues with your email. cPanel offers a Password Generator feature (see “4” in the above screenshot). We recommend using this feature to create secure passwords …
(cPanel Password Generator)
If you’re looking for an online password generator / password manager, check out these video tutorials: Using Password Managers
Once your email account has been created, it will be listed under the Account @ Domain section …
The Domain @ Account section provides access to information about your email account and a number of email management functions, including:
- Your email address(es): This area will list all of the email addresses you set up for your domain. Emails listed in this section can be set up as separate POP3 email accounts in your email client (e.g. MS Outlook), or forwarded to other email addresses (see tutorial section below on “How To Set Up Email Forwarding In cPanel”)
- Change Password feature: This function lets you change your email password.
- Change Quota: Increase or decrease your allotted mailbox space (depending on your server and account settings).
- Delete: Click Delete to delete any email addresses you no longer need or use.
- More: Access additional functions associated with your email address (e.g. webmail).
You can add as many email addresses to your domain name as your webhosting account will allow you to use (e.g. 1, 10, 25, unlimited, etc …). We recommend adding email prefixes for your staff and departments, e.g. e.g. “info“, “customercare“, “sales“, “fred“, “peter_sanders“, etc …
Business Tip: Even if you are just a one-person operation (e.g. a work-from-home blogger), we recommend setting up emails for all of the separate departments you can envision your business expanding to later. Doing this at the early stages of your business can be useful later on. For example, forwarding emails coming to a particular email address you have already established throughout your site, business cards, stationery, etc … (e.g. info@, sales@, support@, etc …) to a staff member or outsourced service provider.
When you are done creating email addresses, click ‘Home’ at the top of the screen to return to the main cPanel admin section …
How To Set Up Email Forwarding In cPanel
If you would like to have emails from any of the email accounts you have created forwarded to an existing email address (either yours or someone else’s), then here’s how to do it …
In the Mail section of your cPanel admin area, click on Forwarders …
(cPanel Mail panel – Forwarders)
Click Add Forwarders to set up an email forwarding account …
(cPanel – Add Forwarders)
Enter the prefix of the email you want to forward in Address to Forward: (1) and the destination email address in the Forward to email address: field (2). Click the Add Forwarder button when finished to save your settings …
(cPanel – Add Forwarder)
All email sent to this address will now be forwarded to the destination email address you have specified in your Forwarder account.
(Email forwarder confirmation message)
- If you no longer need emails to be forwarded to another email address, you can cancel any accounts you have set up by going back into the ‘Forwarders’ section and clicking the Delete link associated with the email account you no longer want forwarding to be applied to.
- In addition to forwarding individual mail accounts, you can also forward all email from one domain to another using the Domain Forwarder feature in this section. You can also access the Default Address page if you want all emails sent to any unspecified email addresses on your domain to be sent to a particular destination, or to a “black hole”.
Here’s a useful tip for setting up email address …
Tip: Use Department Contact Email Addresses
Imagine that your business employs someone to run your digital marketing. For this example, let’s call this person Natasha and give her a business email address (e.g. email@example.com).
In the course of doing her job, Natasha purchases many plugins, tools and services, and sets up accounts online on behalf of your business using her email address …
(Using a ‘personal’ business email address can have its drawbacks …)
One day, Natasha decides to leave your business.
What happens to all the accounts that have been set up using her email address now she is no longer part of your business?
(What happens if the person leaves…?)
Here’s how to prevent this from happening:
First, set up email addresses for your ‘departments’.
Next, set up email forwarding accounts for each of these departments, so that emails sent to these addresses will be forwarded to staff and team members responsible for working in these roles.
So, in our example, emails sent to firstname.lastname@example.org would be forwarded to email@example.com …
(Set up forwarding emails from departments to staff)
You would then instruct Natasha to make purchases and set up accounts on behalf of the business using the firstname.lastname@example.org email address instead of her email address.
(Instruct staff to use department emails for purchases and external accounts)
This way, if Natasha decides to leave your business, you can just change your email forwarding address to the person who takes over her role without having to search everywhere for obsolete email addresses you will need to replace as the contact email …
(Use email forwarding to manage external accounts)
Another benefit of setting things up this way, is that you can include other email addresses in your email forwarding setup. For example, you may also want your accounts department to be notified of all purchases made by staff members (i.e. include email@example.com or your account manager’s email) …
(Use email forwarding to include others in notifications)
If you set up email addresses for ‘departments’ and use these emails to make purchases or set up accounts online, then you’ll never have to worry about updating contact records if a staff or team member leaves.
Hosting your WordPress site on a server with cPanel installed lets you easily set up emails and email forwarding and puts you in control of your digital processes.
Congratulations! Now you know how to set up email addresses using cPanel.
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