Do you have an effective online reputation management strategy in place for your business?
In this article, we’ll look at a simple yet effective plugin for WordPress users that can help you avoid the escalation of problem reviews about your services through effective customer review management.
Announcing …
Power Online Reviews – User Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows you to manage customer reviews, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for attention by the business owner.
This simple process can help you create more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Screenshot above sourced from Power Online Reviews website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate you with a 5-star rating feature and submit their response.
What Happens When Customers Leave Good Feedback?
Customers rate your business using a simple 5-star system. (Source: Power Online Reviews website)
Users who leave good ratings (e.g. ”5″) are then asked to add a review to one or more 3rd-party review sites …
Users who leave good ratings are invited to write a review on a 3rd-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Screenshot: plugin website)
Bad User Rating
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Source: Power Online Reviews )
When users submit poor feedback, they are not sent to third-party review sites.
Instead, the customer review is saved locally, giving you the option to engage with the customer and also avoiding them venting or posting negative remarks on Facebook, social media sites, or other popular review sites.
The plugin stores negative comments from users on your site. (Source: plugin website)
To learn more about the plugin go here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Minutes
Power Online Reviews installs like every other plugin. Simply upload a zip folder containing the plugin to your Plugin folder via your admin area and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Poor reviews can seriously kill your business. Great comment can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For User Reviews With Confidence: Once you put a ”net” in place for filtering negative user reviews and promoting positive content about your business, products and services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews offers many great features to web site owners. Here are just some of these:
User Features
- Collect user feedback easily.
- Central management of customer feedback on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, and portable devices.
Your visitor feedback is centrally stored in the “Manage Feedbacks” section. (Image source: Power Online Reviews )
Click on an entry to view user feedback. (Screenshot sourced from Power Online Reviews )
Admin Features
- Forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Add image of business. Customize title/prompt and default text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating level (e.g. “3″).
Your review form is fully editable. (Product screenshot: Power Online Reviews website)
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, 100% refund guarantee.
Plugin Pricing
- Single User License – Install the plugin on a single site that you own. Cost = $9.75
- Multi-User – Can be installed on multiple domains that you own. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold with site installation (transferring single user license). Price = $37.00.
Please Note: The cost to purchase Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the price at the time this article was written. This may or may not be the actual pricing set by the product seller when you visit the product website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For demo videos showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Businesses all over the world are ignoring opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to manage user reviews on your website.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Management Of User Feedback
***
***