Are you ignoring your online reputation?
In this article, we explore a simple yet effective WordPress plugin that allows you to legally and ethically manage your customer reviews.
Introducing …
Power Online Reviews – WordPress Plugin For Managing Customer Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This simple filtering process helps to generate more positive 3rd-party reviews and happier customers where the service may have been below standard.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate you. (Screenshot: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your services.
Good Customer Rating
Visitors rate your services using a simple 5-star rating system. (Screenshot: Power Online Reviews website)
When users submit positive feedback (e.g. “4″), they are then invited to add a review to one or more 3rd-party review sites …
Users who give good feedback are invited to leave a review on a third-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave good ratings to your third-party review pages. (Image: plugin website)
Bad User Ratings
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Product screenshot source: Power Online Reviews )
When users submit bad ratings, they are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any unhappy customers and hopefully turn them back into a happy user.
The plugin captures poor feedback from customers on your site. (Screenshot above sourced from plugin website)
Go here to learn more: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Fast And Easy To Install And Implement
Power Online Reviews installs like any other plugin. Simply upload it to your Plugins folder via your admin section and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously damage your business. Good reviews can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can rectify the problem before things get out of hand.
Additional benefits of the plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you put a ”gateway” in place that filters negative visitor feedback and lets through only positive content about your business, you can confidently begin to increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews provides many features to WP users. Here are just some:
Features For Business Users
- Collect user feedback easily.
- Customer feedback is centrally managed on your site.
- Manage favorable and negative reviews ethically.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, tablet, and smart device.
Your user feedback is stored centrally in the Feedback Management area. (Product screenshot source: Power Online Reviews )
Click on an item to view user comments. (Image source: Power Online Reviews )
Plugin Admin Settings
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Add title/prompt and default formatted text. Edit form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating option or higher will be regarded as being a “good” review (e.g. ”4”). Everything below the level you specify will be deemed a “bad” review and captured in the plugin management area, so your visitors will not be asked to continue to the third-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Customize your review form. (Screenshot above sourced from Power Online Reviews )
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, full money-back guarantee.
Plugin Price
- Single – Install the plugin on 1 domain that you own. Price = $9.75
- Multi-User – Install the plugin on all as many of your own domains as you like. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on all client sites for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: The cost of purchasing Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing at the time this article was written. This may not be the actual pricing set by the software seller when you visit the product website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many businesses all around the world are ignoring opportunities to create happier customers and increase their revenues because they ignore their online reputations. This plugin offers a simple way to manage your online reputation.
For full details, visit the plugin website: Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
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