How are you managing your online reputation?
In this article, we explore a simple yet effective WordPress plugin that lets you legally and ethically manage customer reviews.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This process helps to generate more 3rd-party reviews that are positive and improves user experience where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask customers to rate your products. (Product screenshot: Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
What Happens When Customers Submit Positive Ratings?
Visitors rate your business with a simple 5-star system. (Screenshot: plugin website)
Customers who leave positive ratings are invited to share their review on one or more third-party review sites …
Customers who give positive feedback are asked to submit a review on a third-party review site. (Screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
Bad Customer Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews website)
When customers submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all dissatisfied users and hopefully turn them back into a happy user.
The plugin captures poor feedback from users on your site. (Image: Power Online Reviews website)
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Just upload the plugin file to your Plugin folder via your WP dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Negative comments can damage your business. Good reviews can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you put an effective process in place for filtering negative visitor feedback and promoting only positive content about your business, you can confidently begin to increase your campaigns and customer requests for feedback on your site.
Features
Power Online Reviews offers a number of great features to site owners. Here are just a few of these:
Features For Local Business Users
- Allows easy collection of user feedback.
- Visitor feedback is centrally managed on local business website.
- Ethical management of positive and bad reviews.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, tablets, and smartphone devices.
All user feedback is centrally stored in the “Manage Feedbacks” area. (Source: plugin website)
Click on an entry to view customer feedback. (Screenshot above sourced from plugin website)
Plugin Administration Features
- Forms are automatically created when plugin is activated.
- Review forms are fully editable.
- First Review Form: Display image of business. Customize title/prompt and default text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating number or above constitutes a “good” review (e.g. “3″). Everything below this level will be deemed a “bad” review and captured in your site, so your visitors will not be asked to proceed to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Screenshot: Power Online Reviews )
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, full refund guarantee.
Product Licensing Pricing
- Single User License – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User Licensing – Can be installed on all of your own sites. Price = $29.00.
- Developer License Edition – Install the plugin on any site you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the product is being retailed for the pricing shown above. This may not be the actual pricing charged by the plugin developer when you visit the product website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video showing how the software works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies all around the world are currently missing out on opportunities to attract new customers and increase their revenues because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and affordable solution to begin managing customer feedback on your website.
For full details, visit the plugin website: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
***
***