Do you have an effective online reputation management strategy in place?
In this article, we’ll explore a simple tool for WordPress users that can help you avoid the escalation of negative reviews about your business through effective customer review management.
Presenting …
Power Online Reviews – User Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that can help you generate more positive reviews for your business, services or products, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple process can help to ensure the submission of more 3rd-party reviews that are positive and improves customer experience where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask customers to rate your products. (Screenshot above sourced from Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services.
Positive User Ratings
Users rate your services or products using a simple 5-star system. (Screenshot: plugin website)
When users submit good ratings, they are then asked to add a review to one or more 3rd-party review sites …
Visitors who leave good ratings are asked to write a review on a third-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Product screenshot: plugin website)
Bad Customer Ratings
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: plugin website)
Users who submit bad feedback are not sent to third-party review sites.
Instead, the reviews are saved on your admin backend, giving you the opportunity to engage with the user and also avoiding them venting or posting damaging remarks on Facebook, forums, or other popular review sites.
The plugin stores negative feedback from visitors on your site. (Screenshot source: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Quick And Simple To Install And Configure
Power Online Reviews installs just like every WordPress plugin. Just upload it to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously hurt your reputation. Positive feedback can explode revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix the situation before things get worse.
Additional benefits of the plugin include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you have a system in place to filter bad user reviews and let through only positive comments about your business, products or services, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many unique features to WP users. Here are just some:
Features For Local Business Users
- Allows easy collection of visitor feedback.
- Review visitor feedback on local business website.
- Manage favorable and bad reviews ethically.
- Good reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on any computer, tablet, or mobile device.
All visitor feedback is stored centrally in the Feedback Management screen. (Source: Power Online Reviews website)
Click on an item to view customer feedback. (Image: Power Online Reviews website)
Administration Settings
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum ”positive” feedback option (e.g. “3″).
Edit your review form. (Image: Power Online Reviews )
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, 100% money-back guarantee.
Product Cost
- Single User Licensing – Install the plugin on a single of your own domains. Cost = $9.75
- Multi-User Personal License – Can be installed on all as many of your own sites as you need. Price = $29.00.
- Developer License Edition – Can be installed on any site you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: Current pricing for the product can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was correct at the time this content was written. This may or may not be the actual price charged by the product author when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current price:
Additional Information
For ”how-to” videos showing how the software works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many companies around the world are ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to begin managing customer reviews on your site.
For more information, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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