Do you have an effective online reputation management strategy in place?
In this article, we discuss a simple yet effective WordPress plugin that can help to avoid the escalation of negative reviews about your business through effective user review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that lets you legally and ethically manage your customer reviews, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple process ensures more 3rd-party reviews that are positive and improves customer experience where the service may have fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask users to rate your business. (Screenshot: Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your service with a 5-star rating feature and submit their response.
Good User Rating
Visitors rate your business with a simple 5-star system. (Product screenshot: plugin website)
When customers submit good ratings (e.g. ”4” or “5”), they are invited to add a review to one or more 3rd-party review sites …
Visitors who leave good feedback are asked to leave a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Leave Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Source: Power Online Reviews website)
When customers leave a negative rating (e.g. ”3″ or less), they are not sent to third-party review sites.
Instead, the customer review is saved to your site’s admin area, allowing you to respond directly to any complaints and hopefully turn the situation around.
The plugin captures negative comments from users on your site. (Product screenshot: Power Online Reviews )
Go here to learn more: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your website:
Fast And Easy To Install And Implement
Power Online Reviews installs just like any other plugin. Simply upload a zip folder that contains the plugin files to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can ruin your reputation. Good feedback can boost revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix the issue before things get worse.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective ”gateway” to filter negative visitor reviews and allow only positive content about your business, products or services to get through, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers a number of great features to website owners. Here are just some of these features:
Features For Business Users
- Easy collection of visitor feedback.
- Customer feedback is centrally managed on local business website.
- Legitimate management of positive and bad reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on any computer or tablet screen, and smart device.
All customer feedback is stored centrally in the Feedback Management section. (Product screenshot: plugin website)
Click on an entry to view visitor feedback. (Source: Power Online Reviews )
Admin Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating option or above constitutes a “good” review (e.g. ”4”). Everything below the number you specify will be categorized as a “bad” review and captured locally, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Image: plugin website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, complete refund guarantee.
Product Price
- Single User Personal License – Can be installed on 1 of your own sites. Cost = $9.75
- Multi-User License – Can be installed on all of your own sites. Price = $29.00.
- Developer Licensing – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Price details for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. The pricing shown above was correct at the time this content was written. This may not be the actual pricing charged by the plugin author when you visit the website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses are ignoring opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to manage customer feedback on your site.
For more information, visit the plugin website here: Power Online Reviews – Easy User Feedback Management For WordPress
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