Do you have an online reputation management strategy in place for your business?
In this article, you will learn about a simple yet effective WordPress plugin that allows you to legally and ethically manage your customer feedback.
Introducing …
Power Online Reviews – Easy Client Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows any business to create positive customer review campaigns, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This helps to create more third-party reviews that are positive and improves customer satisfaction where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask visitors to rate your products or services. (Image: Power Online Reviews )
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your services or products.
Positive Customer Rating
Customers rate you using a simple 5-star system. (Screenshot above sourced from Power Online Reviews website)
Users who submit positive ratings (e.g. “4″) are asked to add a review to one or more third-party review sites …
Users who give good feedback are asked to write a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Product screenshot sourced from plugin website)
What Happens When Customers Leave Poor Ratings?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from plugin website)
Customers who leave bad ratings (e.g. ”1”, “2”, or even “3”) are not sent to 3rd-party review sites.
Instead, the reviews are saved on your website, giving you the opportunity to contact the customer and also avoiding them venting or posting damaging comments on Facebook, forums, or other 3rd-party review sites.
The plugin captures poor comments from users on your site. (Source: Power Online Reviews )
Go here to learn more: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Quick And Simple To Install And Configure
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Negative comments can harm your business. Good feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Additional benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you create a ”net” that filters bad customer reviews and allows only positive content about your business through, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many great features to site owners. Here are just some:
User Features
- Easy collection of customer feedback.
- Visitor feedback is centrally managed on your website.
- Manage favorable and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and can be used on any computer or tablet screen, or smart device.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: Power Online Reviews website)
Click on an item to view customer feedback. (Product screenshot: Power Online Reviews website)
Plugin Admin Settings
- All forms are instantly created when plugin is activated.
- Review forms are completely customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” star rating option.
Customize your review form. (Screenshot sourced from plugin website)
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website pages.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete refund guarantee.
Product Pricing
- Single License Edition – Install the plugin on one domain that you own. Cost = $9.75
- Multi-User Edition – Install the plugin on all as many of your own domains as you need. Price = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can be sold or flipped with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. The price above was correct when this content was written. This may not be the actual price charged by the plugin author when you visit the website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses are currently ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive solution to manage user reviews on your site.
For complete details, visit the plugin website here: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
***
***