Managing your online reputation should not be ignored if you want your business to grow.
In this article, we look at a plugin for WordPress users that allows you to legally and ethically manage your customer feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This simple sorting process ensures more 3rd-party reviews that are positive and improves user satisfaction where the service may have been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask customers to rate your services. (Product screenshot: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products.
Good User Rating
Users rate your business with a simple 5-star rating system. (Source: Power Online Reviews website)
When users submit positive feedback (e.g. ”5″), they are then asked to add a review to one or more third-party review sites …
Customers who leave positive feedback are invited to submit a review on a third-party review site. (Product screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends users who leave positive ratings to your third-party review pages. (Product screenshot sourced from plugin website)
Negative User Ratings
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from Power Online Reviews website)
Customers who leave a bad rating are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, giving you the opportunity to engage with the customer giving you a bad name in public.
The plugin stores negative feedback from customers on your site. (Screenshot source: Power Online Reviews )
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Implement
Power Online Reviews installs just like any plugin. Just upload a zip folder containing the plugin files to your Plugin folder via your admin user login and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Poor Reviews From Spreading
Bad reviews can kill your reputation. Positive feedback can increase revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective system for filtering bad user reviews and promoting only positive content about your products or services, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to WordPress users. Here are just some of these:
User Features
- Collect customer feedback easily.
- Review visitor feedback on your website.
- Legitimate management of good and bad reviews.
- Good reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer or tablet screen, and smartphone device.
All user feedback is centrally stored in the “Manage Feedbacks” area. (Image: Power Online Reviews website)
Click on an entry to view visitor comments. (Image: Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly created when plugin is activated.
- All review forms are completely customizable.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating number or above will be regarded as being a “good” review (e.g. ”4”). Everything below the level you specify will be considered a “bad” review and stored feedback management section, so your visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Your review form is completely editable. (Image: Power Online Reviews website)
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, full refund guarantee.
Product Price
- Single User License – Install the plugin on a single site that you own. Price = $9.75
- Multi-User License Edition – Can be installed on all sites that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing details of Power Online Reviews depends on whether there are any promotions or limited-time special offers. The price shown above was correct at the time this content was published. This may or may not be the actual price charged by the plugin author when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current price here:
Additional Info
For ”how to” videos of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies are currently missing out on opportunities to create happier customers and grow their business because they are not effectively monitoring their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to begin managing user feedback on your site.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy User Reviews Management
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