Managing online reputation should not be avoided if you want your business to grow in the digital economy.
In this article, we’ll explore a WordPress plugin that can help to avoid the escalation of negative reviews about your business through effective customer review management.
Let’s Review …
Power Online Reviews – Easy Client Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This process can help you create more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Image source: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services and products.
What Happens When Customers Submit Positive Ratings?
Customers rate you using a simple 5-star system. (Screenshot sourced from Power Online Reviews )
Users who leave a good rating are then asked to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Customers who give positive ratings are asked to provide a review on a third-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave positive feedback to your third-party review pages. (Screenshot sourced from Power Online Reviews )
Bad Customer Ratings
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot source: Power Online Reviews )
Users who leave negative feedback are not sent to 3rd-party review sites.
Instead, the user review is saved in your site, giving you the opportunity to contact the customer and hopefully turn the situation around.
The plugin stores negative comments from visitors on your site. (Image source: Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Implement
Power Online Reviews installs just like any regular WP plugin. Simply upload it to your Plugin folder via your admin account and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can ruin your reputation. Positive reviews can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you put an effective ”net” in place to filter bad user feedback and let through only positive content about your business, products and services, you can confidently begin to increase your campaigns and customer requests for feedback on your site.
Features
Power Online Reviews offers many features to website owners. Here are just a few of these:
Features For Business Users
- Allows easy collection of user feedback.
- Customer feedback is centrally managed on local business website.
- Ethical and legitimate management of good and negative reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on any computer, tablet, and smartphone device.
All customer feedback is centrally stored in the Feedback Management section. (Image: Power Online Reviews website)
Click on a record to view visitor comments. (Image: Power Online Reviews )
Admin Features
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum “good” feedback option (e.g. “3″).
Your review form is fully editable. (Screenshot: Power Online Reviews website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Power Online Reviews Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, thirty day, complete refund guarantee.
Plugin Price
- Single License Edition – Install the plugin on a single of your own sites. Cost = $9.75
- Multi-User License Edition – Install the plugin on all as many of your own domains as you want. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin sells for the amounts shown above. This may not be the actual price set by the software author when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies everywhere are missing out on opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple way to begin managing your customer feedback.
For more information, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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