Online reputation management should not be ignored if you want your business to grow.
In this article, we review a plugin for WordPress users that can help you avoid the escalation of problem reviews about your services through effective user review management.
WordPress Plugin Review …
Power Online Reviews – User Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that fast, simple and easy way to generate masses of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for attention by the business owner.
This can help you create more third-party reviews that are positive and improves user experience where the service has been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate your products. (Screenshot: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your service or product using a 5-star rating feature and submit their feedback.
Good User Rating
Users rate your products or services using a simple 5-star rating system. (Image source: Power Online Reviews )
Customers who leave a good rating (e.g. “4″) are then asked to share their review on one or more 3rd-party review sites …
Users who leave positive ratings are asked to leave a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Screenshot: plugin website)
What Happens When Customers Submit Poor Ratings?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Source: plugin website)
When customers submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the option to contact the customer and also avoiding them venting or posting negative remarks on Facebook, social media sites, or other 3rd-party review sites.
The plugin stores negative feedback from visitors on your site. (Image source: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Easy, Quick And Simple To Install
Power Online Reviews installs like every other plugin. Simply upload the plugin file to your Plugins folder via your administrator area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can seriously damage your business. Positive comment can increase revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you have a ”gateway” in place that filters bad visitor reviews and lets through only positive content about your business, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to site owners. Here are just some:
User Features
- Collect visitor feedback easily.
- User feedback is centrally managed on your site.
- Manage good and poor reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, or mobile devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Source: Power Online Reviews website)
Click on a record to view customer feedback. (Product screenshot: Power Online Reviews website)
Administration Features
- Forms are automatically generated as soon as the plugin is activated.
- All review forms are fully customizable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” rating option (e.g. ”4”).
Your review form is completely editable. (Image: plugin website)
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, thirty day, 100% money-back guarantee.
Product Price
- Single – Can be installed on 1 of your own sites. Cost = $9.75
- Multi-User License – Can be installed on all of your own domains. Price = $29.00.
- Developer Licensing – Can be installed on any site you own. Install the plugin on any client site for payment or part of a paid service. Can be included for sale with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase the product depends on whether there are any promotions or limited-time special offers. The price above was correct at the time this content was written. This may not be the actual price set by the product author when you visit the plugin site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses all around the world are currently ignoring opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to begin managing user feedback on your site.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Management Of Client Reviews
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