How well are you managing your online reputation?
In this article, we look at a simple yet effective WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective user review management.
Presenting …
Power Online Reviews – WordPress Plugin For Easy Management Of User Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that can help you increase the number of positive reviews for your business, services and products, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This process helps to create more 3rd-party reviews that are positive and happier customers where the service has been below par.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask users to rate your services. (Source: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Positive User Ratings
Visitors rate you with a simple 5-star rating system. (Product screenshot source: Power Online Reviews website)
Customers who leave a positive rating are invited to share their review on one or more 3rd-party review sites …
Customers who give good feedback are invited to leave a review on a third-party review site. (Image source: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave good feedback to your third-party review pages. (Image: plugin website)
Poor User Rating
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot above sourced from Power Online Reviews website)
Customers who submit a poor rating (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the customer review is saved in your website, allowing you to respond directly to any complaints giving you a bad name in public.
The plugin stores negative comments from visitors on your site. (Screenshot: Power Online Reviews )
Learn more about the plugin here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Fast And Simple To Install And Set Up
Power Online Reviews installs like every other WP plugin. Just upload a zip folder that contains the plugin to your Plugins folder via your administrator area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can damage your business. Positive feedback can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create an effective ”gateway” for filtering poor user reviews and promoting positive content about your business, products and services, you can confidently increase your campaigns and customer requests for feedback on your site.
Plugin Features
Power Online Reviews offers many features to website owners. Here are just a few:
User Features
- Collect visitor feedback easily.
- Centrally manage customer feedback on local business website.
- Manage positive and bad reviews ethically.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on any computer, and smartphone device.
All customer feedback is stored centrally in the Feedback Management screen. (Screenshot: Power Online Reviews website)
Click on an entry to view user feedback. (Screenshot above sourced from Power Online Reviews )
Plugin Administration Settings
- All forms are automatically generated as soon as the plugin is activated.
- All review forms are fully customizable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating option or higher constitutes a “good” review (e.g. ”4”). Everything below this number will be considered a “bad” review and held in your site, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Source: plugin website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, full refund guarantee.
Product Pricing
- Single – Can be installed on a single domain that you own. Cost = $9.75
- Multi-User – Install the plugin on all as many of your own sites as you need. Cost = $29.00.
- Developer Edition – Can be installed on any site you own. Can be installed on all client sites for payment or part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing details of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. Currently, the product sells for the amounts shown above. This may or may not be the actual pricing set by the product author when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest price here:
Additional Plugin Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many companies around the world are missing out on opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple way to begin managing user feedback on your website.
For complete details, visit the plugin website: Power Online Reviews – WordPress Plugin For Management Of Customer Reviews
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