Managing your online reputation is becoming more important in the online economy.
In this article, you will learn about a simple yet effective WordPress plugin that can help you avoid the escalation of problem reviews about your business through effective user review management.
Introducing …
Power Online Reviews – Client Reviews Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that allows you to manage your customer reviews, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple filtering process can help you create more third-party reviews that are positive and happier customers where the service may have fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your products or services. (Product screenshot: plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products and services.
Positive Customer Ratings
Customers rate you with a simple 5-star system. (Product screenshot: Power Online Reviews )
Users who leave positive ratings are asked to share their review on one or more third-party review sites (you specify which 3rd-party review sites to display) …
Visitors who leave positive ratings are invited to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot: plugin website)
What Happens When Customers Submit Negative Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot: plugin website)
When customers submit a negative rating, they are not sent to third-party review sites.
Instead, the comments are saved in your admin backend, allowing you to respond directly to all complaints and hopefully turn the situation around.
The plugin stores negative comments from customers on your site. (Source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Quick And Easy To Install And Use
Power Online Reviews is really easy to install. Just upload a zip file that contains the plugin files to your Plugin folder via your administrator section and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can kill your reputation. Positive comment can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create a ”net” for filtering negative user feedback and promoting only positive content about your business, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers a number of great features to website owners. Here are just a few:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Customer feedback is centrally managed on local business website.
- Manage favorable and poor reviews ethically.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on any computer, or smartphone device.
Your customer feedback is stored centrally in the Feedback Management area. (Screenshot: plugin website)
Click on an entry to view customer comments. (Source: Power Online Reviews website)
Admin Features
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are completely customizable.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum “good” rating level (e.g. ”4”).
Your review form is fully editable. (Image: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, 100% money-back guarantee.
Plugin Price
- Single – Can be installed on one of your own domains. Cost = $9.75
- Multi-User Edition – Can be installed on multiple as many of your own sites as you want. Cost = $29.00.
- Developer License – Install the plugin on any site you own. Install the plugin on any client site as part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for this product can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the software sells for the amounts shown above. This may not be the actual price set by the product developer when you visit the site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing here:
Additional Info
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many companies around the world are currently missing out on opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations. Power Online Reviews offers a simple way to manage customer reviews on your website.
For more information, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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