Are you effectively ignoring your online reputation?
In this article, we review a simple yet effective WordPress plugin that lets you legally and ethically manage your customer feedback.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Management Of Customer Reviews
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that lets you manage your customer reviews, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This simple process helps to generate more positive 3rd-party reviews and improves customer experience where the service has been below par.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask users to rate your products or services. (Screenshot: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your services using a 5-star rating feature and submit their feedback.
Good Customer Ratings
Visitors rate your services using a simple 5-star system. (Product screenshot: Power Online Reviews website)
When customers submit good feedback (e.g. “4″), they are asked to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Users who give positive feedback are asked to leave a review on a 3rd-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of your business, services and products …
The plugin sends visitors who leave good ratings to your third-party review pages. (Source: Power Online Reviews website)
Poor User Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews website)
Users who leave poor ratings are not sent to third-party review sites.
Instead, the reviews are saved locally, giving you the opportunity to contact the user giving you a bad name in public.
The plugin captures poor comments from visitors on your site. (Screenshot: Power Online Reviews )
More info: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your site:
Easy & Quick To Install
Power Online Reviews installs just like every plugin. Just upload a zip folder that contains the plugin to your Plugins folder via your WP administrator account and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously damage your business. Great feedback can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits of using this plugin include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you put an effective process in place that filters poor customer feedback and allows only positive content about your business to get through, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many great features to web site owners. Here are just some:
User Features
- Collect user feedback easily.
- Centrally manage visitor feedback on your website.
- Ethical management of good and poor reviews.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, tablets, and smartphone devices.
Your visitor feedback is centrally stored in the Feedback Management screen. (Image: Power Online Reviews website)
Click on a record to view visitor comments. (Product screenshot sourced from plugin website)
Administration Settings
- All forms are instantly created when plugin is activated.
- All review forms are completely editable.
- First Review Form: Display business image. Display title/prompt and default formatted text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating number or higher is to be considered a “good” review (e.g. “3″). Everything below this number will be deemed a “bad” review and stored ”Manage Feedbacks” screen, so your visitors will not be invited to proceed to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Image: plugin website)
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, 100% money-back guarantee.
Software Cost
- Single User License – Can be installed on 1 of your own domains. Cost = $9.75
- Multi-User Personal License – Can be installed on all sites that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing for the product depends on whether there are any promotions or limited-time special offers. The price shown above was current when this review was published. This may or may not be the actual price set by the plugin developer when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing details:
Additional Plugin Information
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Businesses all over the world are missing out on opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and affordable way to manage user reviews on your website.
For complete details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress
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