Do you have an online reputation management strategy in place for your business?
In this article, we’ll explore a simple WordPress plugin that can help to avoid the escalation of problem reviews about your services through effective user review management.
Introducing …
Power Online Reviews – Easy Client Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows any business to create positive customer review campaigns, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This simple process can help you generate more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask visitors to rate your products. (Screenshot sourced from Power Online Reviews website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your services using a one-click rating feature and submit their response.
What Happens When Users Submit Good Ratings?
Visitors rate you using a simple 5-star system. (Screenshot sourced from plugin website)
When customers submit positive feedback (e.g. ”5″), they are then invited to add a review to one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Customers who leave positive feedback are invited to leave a review on a third-party review site. (Product screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Source: Power Online Reviews )
What Happens When Users Leave Poor Ratings?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Image: Power Online Reviews )
Customers who leave poor ratings are not sent to 3rd-party review sites.
Instead, the comments are saved in your site, giving you the opportunity to engage with the user and also avoiding them venting or posting damaging comments on Facebook, social media sites, or other popular review sites.
The plugin captures poor comments from customers on your site. (Image: plugin website)
Go here to learn more: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Fast And Simple To Install And Use
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can kill your business. Great reviews can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can rectify the problem before things get out of hand.
Some additional benefits of the plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have a ”gateway” in place that filters bad customer reviews and promotes positive comments about your products or services, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many unique features to web site owners. Here are just a few of these:
User Features
- Collect customer feedback easily.
- Review customer feedback on local business website.
- Ethical and legitimate management of positive and negative reviews.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, or mobile device.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Image: Power Online Reviews website)
Click on an entry to view visitor feedback. (Product screenshot: Power Online Reviews website)
Plugin Administration Features
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum “good” rating level (e.g. “3″).
Your review form is completely editable. (Image source: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, complete refund guarantee.
Software Pricing
- Single Site Licensing – Install the plugin on a single of your own domains. Cost = $9.75
- Multi-User – Can be installed on all sites that you own. Cost = $29.00.
- Developer Edition – Install the plugin on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: Price details for this product can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the software is selling for the prices shown above. This may or may not be the actual pricing charged by the plugin developer when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses are currently missing out on opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. This plugin offers a simple, easy and inexpensive way to manage user feedback on your website.
For complete details, visit the plugin website: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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