Managing your online reputation should not be ignored if you want your business to grow in the online economy.
In this article, we’ll explore a simple yet effective plugin for WordPress users that allows you to legally and ethically manage customer reviews.
Introducing …
Power Online Reviews – WordPress Plugin For Managing Client Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you get more positive reviews for your business, services or products, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This simple screening process can help you generate more third-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask users to rate your products or services. (Image: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product using a one-click rating feature and submit their response.
What Happens When Customers Leave Positive Feedback?
Users rate your products or services using a simple 5-star rating system. (Source: plugin website)
When users submit a positive rating, they are then invited to share their review on one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Users who leave positive ratings are invited to submit a review on a 3rd-party review site. (Screenshot sourced from plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Image: plugin website)
What Happens When Users Leave Poor Ratings?
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Source: plugin website)
Users who leave a bad rating are not sent to third-party review sites.
Instead, the user review is saved to your site’s admin area, allowing you to respond directly to any unhappy customers and hopefully turn the situation around.
The plugin stores poor comments from users on your site. (Product screenshot source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Easy Installation
Power Online Reviews is very easy to install. Simply upload a zip folder that contains the plugin to your Plugins folder via your WP admin user login and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can seriously harm your reputation. Good reviews can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional benefits of this plugin include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you put an effective ”gateway” in place that filters negative customer feedback and lets through only positive content about your products or services, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to WordPress users. Here are just a few of these:
Features For Local Business Users
- Easy collection of user feedback.
- Customer feedback is centrally managed on your website.
- Ethical management of positive and negative reviews.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, or mobile devices.
All user feedback is stored centrally in the Feedback Management section. (Screenshot source: plugin website)
Click on an entry to view user comments. (Image: Power Online Reviews )
Plugin Admin Settings
- All forms are instantly created as soon as you activate the plugin.
- Review forms are completely editable.
- First Review Form: Display image of business. Add title/prompt and text. Change form color background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” rating option (e.g. ”4”).
Customize your review form. (Source: Power Online Reviews website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, complete refund guarantee.
Software Price
- Single Edition – Install the plugin on a single of your own domains. Cost = $9.75
- Multi-User Licensing – Install the plugin on all of your own domains. Cost = $29.00.
- Developer – Install the plugin on any site you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: Current pricing for the Power Online Reviews plugin depends on whether there are any promotions or limited-time special offers. The above reflects the current price when this content was written. This may or may not be the actual pricing set by the product developer when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For ”how to” videos of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses everywhere are currently missing out on opportunities to create happier customers and retain existing ones because they are not effectively monitoring their online reputations. This plugin offers a simple and inexpensive way to begin managing your customer feedback.
For more details, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management For WordPress
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