Are you ignoring your online reputation?
In this article, we explore a simple yet effective plugin for WordPress users that can help you avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Let’s Review …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that 3rd-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This process ensures more positive 3rd-party reviews and improves user satisfaction where the service may have been below standard.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your products. (Screenshot: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
Good User Ratings
Users rate your products using a simple 5-star rating system. (Source: plugin website)
When users submit positive ratings, they are asked to share their review on one or more third-party review sites (you specify which 3rd-party review sites to display) …
Users who leave good ratings are asked to provide a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Image source: plugin website)
Negative User Ratings
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: Power Online Reviews website)
When customers leave a poor rating (e.g. “1″), they are not sent to third-party review sites.
Instead, the reviews are saved locally, giving you the opportunity to contact the customer and hopefully turn the situation around.
The plugin stores negative comments from customers on your site. (Image: Power Online Reviews )
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Fast And Easy To Install And Configure
Power Online Reviews installs just like any other plugin. Simply upload a zip file containing the plugin files to your Plugin folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously ruin your reputation. Great feedback can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you have an effective process in place that filters negative visitor feedback and allows only positive content about your products and services to get through, you can confidently increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to web site owners. Here are just some:
User Features
- Collect visitor feedback easily.
- Centrally manage customer feedback on your website.
- Ethical and legitimate management of good and negative reviews.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and display correctly on all computers or tablet screens, and smart devices.
All visitor feedback is stored centrally in the Feedback Management area. (Product screenshot: Power Online Reviews website)
Click on an entry to view user comments. (Source: Power Online Reviews website)
Plugin Administration Settings
- Forms are instantly generated as soon as the plugin is activated.
- All review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” star rating level (e.g. ”4”).
Your review form is fully editable. (Screenshot above sourced from Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, complete money-back guarantee.
Software Price
- Single – Can be installed on one of your own domains. Price = $9.75
- Multi-User – Install the plugin on multiple as many of your own sites as you like. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: The cost to purchase the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing above was correct at the time this article was written. This may not be the actual price set by the plugin author when you visit the website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing details here:
Additional Plugin Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many companies all over the world are currently ignoring opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. This plugin offers a simple and inexpensive way to manage user feedback on your site.
For more details, visit the plugin website here: Power Online Reviews – Client Feedback Management Plugin For WordPress
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