Do you know what people are saying about you online?
In this article, we’ll look at a simple yet effective tool for WordPress users that can help you avoid the escalation of problem reviews about your business through effective user review management.
Presenting …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that 3rd-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This can help to ensure the submission of more positive 3rd-party reviews and improves customer experience where the service may have fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How The Plugin Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask customers to rate you. (Product screenshot sourced from Power Online Reviews )
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your services or products with a 5-star rating feature and submit their response.
What Happens When Customers Submit Positive Ratings?
Visitors rate your products or services with a simple 5-star rating system. (Source: Power Online Reviews website)
When users submit a positive rating (e.g. “4″), they are then asked to share their review on one or more third-party review sites …
Visitors who give good feedback are invited to provide a review on a third-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot sourced from Power Online Reviews website)
Bad User Ratings
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot: plugin website)
When users leave a negative rating (e.g. ”1”, “2”, or “3”), they are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the option to engage with the user and hopefully turn them back into happy customers.
The plugin stores negative comments from customers on your site. (Image: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In Very Little Time
Power Online Reviews is really easy to install. Just upload it to your Plugin folder via your WP administrator account and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative comments can seriously damage your business. Good comment can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the issue before things get out of hand.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you have a process in place for filtering poor user reviews and letting through only positive content about your products or services, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many great features to site owners. Here are just some:
Features For Local Business Users
- Easy collection of user feedback.
- Review customer feedback on local business website.
- Legitimate management of positive and poor reviews.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, and portable device.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot above sourced from Power Online Reviews )
Click on an entry to view user feedback. (Product screenshot: Power Online Reviews )
Plugin Administration Features
- Forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating level or above will be considered a “good” review (e.g. “3″). Everything below the number you specify will be considered a “bad” review and captured ”Manage Feedbacks” area, so your visitors will not be asked to submit feedback to the third-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Edit your review form. (Screenshot: plugin website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Product Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, full money-back guarantee.
Software Price
- Single User Licensing – Install the plugin on a single site that you own. Price = $9.75
- Multi-User Personal License – Can be installed on all domains that you own. Price = $29.00.
- Developer License – Install the plugin on any site you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the software is selling for the prices shown above. This may not be the actual price set by the plugin author when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For ”how to” videos of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Companies all over the world are ignoring opportunities to create happier customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple, easy and affordable way to manage customer reviews on your website.
For more information, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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