Managing your online reputation is important in the digital economy.
In this article, we’ll look at a simple WordPress plugin that lets you legally and ethically manage user feedback.
Let’s Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that third-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This can help to ensure the submission of more 3rd-party reviews that are positive and improves customer satisfaction where the service may have been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your services or products. (Screenshot sourced from Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your business with a one-click rating feature and submit their feedback.
Good Customer Rating
Customers rate your products or services with a simple 5-star system. (Product screenshot: Power Online Reviews )
Customers who submit good feedback (e.g. ”5″) are then asked to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Customers who leave positive feedback are asked to write a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Users Submit Poor Ratings?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Image: Power Online Reviews website)
Customers who leave a negative rating (e.g. ”2″) are not sent to 3rd-party review sites.
Instead, the user review is saved in your site, giving you the opportunity to engage with the user and hopefully turn the situation around.
The plugin stores poor comments from customers on your site. (Screenshot source: plugin website)
Go here to learn more about this plugin: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Configure
Power Online Reviews installs just like any other plugin. Simply upload it to your Plugins folder via your WP admin section and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative feedback can seriously hurt your reputation. Good reviews can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective process that filters poor user feedback and lets through only positive content about your business, products and services, you can confidently begin to increase your campaigns and client requests for feedback on your site.
Features
Power Online Reviews provides many unique features to WP users. Here are just a few:
Features For Business Users
- Easy collection of user feedback.
- Central management of user feedback on your website.
- Manage positive and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on any computer, tablet, and mobile device.
Your customer feedback is centrally stored in the Feedback Management area. (Screenshot: Power Online Reviews website)
Click on a record to view user comments. (Source: Power Online Reviews )
Administration Features
- All forms are automatically generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating option or higher is to be considered a “good” review (e.g. ”4”). Everything below this number will be categorized as a “bad” review and captured in your site, so your visitors will not be invited to proceed to the third-party review sites). Other customizable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Screenshot: Power Online Reviews website)
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website navigation menus.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, full money-back guarantee.
Software Cost
- Single – Install the plugin on a single of your own sites. Price = $9.75
- Multi-User Edition – Can be installed on all sites that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: The cost to purchase Power Online Reviews depends on whether there are any promotions or limited-time special offers. The above reflects the pricing when this content was written. This may or may not be the actual price set by the plugin developer when you visit the plugin website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Businesses all over the world are missing out on opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple solution to manage customer feedback on your website.
For more details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Customer Feedback Management
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