Do you know what people are saying about your business online?
In this article, we’ll look at a WordPress plugin that lets you legally and ethically manage customer feedback.
Let’s Review …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This simple process can help to ensure the submission of more positive third-party reviews and happier customers where the service has fallen down.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services. (Screenshot: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your service using a one-click rating feature and submit their response.
What Happens When Users Leave Positive Ratings?
Visitors rate your services with a simple 5-star rating system. (Screenshot above sourced from Power Online Reviews )
Users who leave a positive rating (e.g. ”4” or “5”) are asked to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give positive feedback are invited to provide a review on a third-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Product screenshot source: plugin website)
Bad User Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
Customers who submit a bad rating are not sent to 3rd-party review sites.
Instead, the customer review is saved locally, allowing you to respond directly to any negative feedback and hopefully turn the situation around.
The plugin stores negative comments from visitors on your site. (Screenshot: Power Online Reviews )
To learn more about the plugin go here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your web site:
Quick And Easy To Install And Configure
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugins folder via your WordPress admin login and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Bad Reviews From Spreading
Bad reviews can hurt your business. Good reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from growing.
- Increase Campaigns For User Reviews With Confidence: Once you put a ”net” in place for filtering poor user feedback and promoting only positive content about your business, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to website owners. Here are just a few of these:
Features For Local Business Users
- Easy collection of visitor feedback.
- Visitor feedback is centrally managed on your site.
- Manage favorable and negative reviews ethically.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers or tablet screens, and portable devices.
Your customer feedback is stored centrally in the Feedback Management area. (Image: Power Online Reviews website)
Click on a record to view customer feedback. (Source: plugin website)
Admin Settings
- Forms are automatically generated as soon as the plugin is activated.
- Review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating number or higher constitutes a “good” review (e.g. “3″). Everything below the level you set will be deemed a “bad” review and captured ”Manage Feedbacks” section, so visitors will not be asked to continue to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Source: Power Online Reviews website)
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, full refund guarantee.
Plugin Cost
- Single License Edition – Install the plugin on a single of your own domains. Price = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Cost = $29.00.
- Developer Edition – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current price when this content was written. This may or may not be the actual pricing set by the plugin developer when you visit the site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos showing how the plugin works, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies are currently ignoring opportunities to attract new customers and retain existing ones because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to begin managing your online reputation.
For full details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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