Are you effectively ignoring your online reputation?
In this article, we show you a WordPress plugin that can help to avoid the escalation of negative reviews about your products through effective customer review management.
Announcing …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that can help you get more positive reviews for your company, services or products, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This simple process can help you generate more positive 3rd-party reviews and happier customers where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask customers to rate your products. (Source: Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate you with a 5-star rating feature and submit their feedback.
What Happens When Users Leave Positive Ratings?
Visitors rate your services or products using a simple 5-star system. (Product screenshot: plugin website)
Customers who leave good feedback (e.g. “4″) are asked to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give good feedback are asked to write a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of your business, services and products …
The plugin sends visitors who leave good ratings to your third-party review pages. (Product screenshot: Power Online Reviews website)
Bad User Ratings
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Screenshot above sourced from Power Online Reviews )
Users who leave bad feedback are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all unhappy customers giving you a bad name in public.
The plugin captures negative feedback from users on your site. (Screenshot: Power Online Reviews website)
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Quick And Simple To Install And Implement
Power Online Reviews is very easy to install. Just upload it to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Negative Reviews From Spreading
Poor reviews can seriously kill your reputation. Great feedback can increase revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can rectify the issue before things get out of hand.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you create a system that filters poor customer reviews and allows only positive content about your products and services through, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides a number of great features to WP users. Here are just a few:
Features For Business Users
- Easy collection of visitor feedback.
- Central management of customer feedback on your site.
- Legitimate management of positive and negative reviews.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on any computer or tablet screen, and portable device.
All customer feedback is centrally stored in the Feedback Management area. (Screenshot above sourced from Power Online Reviews )
Click on an item to view visitor feedback. (Source: Power Online Reviews website)
Plugin Admin Settings
- All forms are automatically generated as soon as the plugin is activated.
- Review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating number or higher constitutes a “good” review (e.g. ”4”). Everything below the level you specify will be deemed a “bad” review and held in the plugin management area, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Customize your review form. (Product screenshot: Power Online Reviews website)
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site pages.
Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, complete money-back guarantee.
Software Cost
- Single User Licensing – Can be installed on a single of your own domains. Price = $9.75
- Multi-User Personal License – Can be installed on all of your own sites. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Price details for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time specials being offered. Presently, the product is being retailed for the prices shown above. This may or may not be the actual price set by the software developer when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video showing how the software works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Companies are currently ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations. This plugin offers a simple, easy and inexpensive solution to begin managing customer reviews on your website.
For full details, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
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