Do you have an effective online reputation management strategy?
In this article, we look at a WordPress plugin that lets you legally and ethically manage user feedback.
Presenting …
Power Online Reviews – Easy User Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to 3rd-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This can help you generate more positive third-party reviews and improves customer experience where the service may have been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask customers to rate your business. (Screenshot source: Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
Good Customer Ratings
Users rate your products with a simple 5-star system. (Source: Power Online Reviews website)
Users who submit good feedback (e.g. “4″) are then invited to add a review to one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give positive feedback are invited to provide a review on a third-party review site. (Image: plugin website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Users Leave Bad Ratings?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot: plugin website)
When customers submit negative feedback (e.g. ”1”, “2”, or “3”), they are not sent to 3rd-party review sites.
Instead, the review is saved in your admin area, allowing you to respond directly to any unhappy customers and hopefully turn the situation around.
The plugin stores poor comments from visitors on your site. (Image source: plugin website)
Go here to learn more: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Ready To Go To Work In No Time
Power Online Reviews installs just like any WP plugin. Simply upload a zip folder containing the plugin files to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can ruin your reputation. Positive comment can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you have a ”net” in place for filtering bad customer feedback and promoting only positive comments about your products and services, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to WordPress users. Here are just some of these features:
Features For Local Business Users
- Collect visitor feedback easily.
- Customer feedback is centrally managed on local business website.
- Manage favorable and poor reviews ethically.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on any computer, tablet, or smartphone device.
Your user feedback is stored centrally in the “Manage Feedbacks” screen. (Source: Power Online Reviews website)
Click on an item to view user feedback. (Product screenshot: Power Online Reviews )
Administration Features
- Forms are automatically created as soon as you activate the plugin.
- Review forms are fully editable.
- First Review Form: Display image of business. Display title/prompt and default formatted text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating level or higher will be considered a “good” review (e.g. “3″). Everything below this level will be considered a “bad” review and captured locally, so visitors will not be invited to continue to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Screenshot: plugin website)
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, complete refund guarantee.
Plugin Cost
- Single License Edition – Can be installed on a single of your own domains. Price = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Price = $29.00.
- Developer License – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the product is selling for the amounts shown above. This may or may not be the actual price set by the product author when you visit the product website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price here:
Additional Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Businesses are currently ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations. Power Online Reviews offers a simple way to manage your customer feedback.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing User Feedback
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