Online reputation management is a vital aspect of doing business online.
In this article, we explore a tool for WordPress users that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Announcing …
Power Online Reviews – WordPress Plugin For Easy Management Of User Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to third-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple process can help to ensure the submission of more 3rd-party reviews that are positive and improves user satisfaction where the service has fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask users to rate your products. (Product screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your business using a one-click rating feature and submit their feedback.
What Happens When Users Submit Positive Ratings?
Users rate your products or services using a simple 5-star rating system. (Screenshot: Power Online Reviews )
When users submit positive ratings, they are then invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Users who leave good ratings are invited to submit a review on a third-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Screenshot above sourced from plugin website)
What Happens When Customers Submit Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Source: Power Online Reviews )
Users who submit a bad rating are not sent to third-party review sites.
Instead, the reviews are saved on your website, giving you the opportunity to contact the user and hopefully turn the situation around.
The plugin stores negative feedback from customers on your site. (Screenshot: plugin website)
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Quick And Easy To Install And Implement
Power Online Reviews installs like any plugin. Simply upload it to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevent Negative Reviews
Bad reviews can seriously damage your business. Good feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you have an effective ”gateway” in place that filters bad customer reviews and allows only positive content about your business through, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to WordPress users. Here are just some:
User Features
- Allows easy collection of visitor feedback.
- Customer feedback is centrally managed on local business website.
- Ethical and legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on all computers, tablets, and smart devices.
Your user feedback is centrally stored in the Feedback Management screen. (Product screenshot: plugin website)
Click on a record to view customer comments. (Screenshot source: plugin website)
Plugin Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Review forms are completely customizable.
- First Review Form: Display business image. Add title/prompt and formatted text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below the number you specify will be categorized as a “bad” review and held locally, so your visitors will not be invited to submit feedback to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Edit your review form. (Source: plugin website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Power Online Reviews Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, full refund guarantee.
Product License Cost
- Single Site License – Can be installed on a single of your own domains. Price = $9.75
- Multi-User Edition – Install the plugin on all sites that you own. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The pricing above was current at the time this review was written. This may not be the actual pricing set by the software author when you visit the product site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For ”how-to” videos showing how the software works, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies all over the world are ignoring opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple solution to manage user feedback on your site.
To learn more, visit the plugin website here: Power Online Reviews – Client Reviews Management Plugin For WordPress Users
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