Do you have an effective strategy for managing your online reputation?
In this article, we’ll look at a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Presenting …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that lets you legally and ethically manage user reviews, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This helps to generate more positive third-party reviews and improves customer experience where the service has been below par.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask customers to rate your products. (Screenshot source: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
Positive User Ratings
Visitors rate your services or products using a simple 5-star rating system. (Source: Power Online Reviews )
When customers leave a good rating (e.g. ”5″), they are then asked to add a review to one or more third-party review sites …
Users who give good ratings are invited to write a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good ratings to your third-party review pages. (Product screenshot: Power Online Reviews website)
Negative User Ratings
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot sourced from Power Online Reviews website)
When customers leave a bad rating, they are not sent to 3rd-party review sites.
Instead, the review is saved to your site’s admin area, allowing you to respond directly to any dissatisfied users giving you a bad name in public.
The plugin stores negative feedback from visitors on your site. (Source: Power Online Reviews )
To learn more about this plugin go here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your web site:
Fast And Simple To Install And Implement
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugin folder via your administrator account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Negative Reviews From Spreading
Negative comments can kill your business. Great reviews can grow revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you create a ”net” to filter poor user reviews and let through only positive content about your products and services, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to website owners. Here are just a few of these:
User Features
- Easy collection of customer feedback.
- Visitor feedback is centrally managed on your website.
- Manage positive and poor reviews ethically.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and display correctly on any computer or tablet screen, or smart device.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Source: plugin website)
Click on an entry to view user feedback. (Source: plugin website)
Administration Settings
- All forms are automatically created as soon as you activate the plugin.
- All review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating number or above constitutes a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored ”Manage Feedbacks” screen, so visitors will not be asked to submit feedback to the 3rd-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Edit your review form. (Image: Power Online Reviews )
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website navigation menus.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% money-back guarantee.
Product Cost
- Single – Can be installed on a single of your own sites. Price = $9.75
- Multi-User – Install the plugin on multiple as many of your own domains as you like. Cost = $29.00.
- Developer License – Install the plugin on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The pricing above was current when this review was written. This may or may not be the actual price charged by the plugin seller when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses are ignoring opportunities to attract new customers and grow their business because they ignore their online reputations. Power Online Reviews offers a simple, easy and inexpensive solution to manage your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Customer Feedback
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