Managing your online reputation is a vital aspect of doing business online.
In this article, we’ll explore a simple yet effective WordPress plugin that lets you legally and ethically manage your customer reviews.
Announcing …
Power Online Reviews – WordPress Plugin For Management Of User Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that 3rd-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This can help to ensure the submission of more positive third-party reviews and happier customers where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask visitors to rate your services. (Product screenshot: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your service with a 5-star rating feature and submit their response.
What Happens When Users Leave Positive Ratings?
Visitors rate you with a simple 5-star system. (Image: plugin website)
Users who leave a positive rating are then asked to add a review to one or more third-party review sites …
Visitors who give positive feedback are asked to leave a review on a third-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good ratings to your third-party review pages. (Image: plugin website)
Bad User Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: plugin website)
When customers submit bad ratings, they are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to engage with the user and hopefully turn them back into a happy customer.
The plugin stores poor comments from customers on your site. (Image: Power Online Reviews )
More info: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews installs just like every WP plugin. Simply upload it to your Plugin folder via your administrator login and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can seriously ruin your reputation. Positive feedback can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you put a ”gateway” in place that filters negative user reviews and allows only positive content about your business, products and services to get through, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Features
Power Online Reviews offers many unique features to WordPress users. Here are just a few of these:
User Features
- Collect customer feedback easily.
- Review visitor feedback on your website.
- Legitimate management of favorable and poor reviews.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on any computer or tablet screen, and portable device.
All visitor feedback is centrally stored in the “Manage Feedbacks” area. (Source: Power Online Reviews )
Click on an entry to view customer comments. (Source: plugin website)
Plugin Administration Features
- Forms are instantly generated as soon as you activate the plugin.
- All review forms are fully customizable.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating level or higher will be regarded as being a “good” review (e.g. ”4”). Everything below the number you specify will be deemed a “bad” review and stored in the plugin management section, so visitors will not be invited to continue to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Customize your review form. (Screenshot: Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, 100% money-back guarantee.
Product Cost
- Single – Can be installed on one of your own sites. Price = $9.75
- Multi-User – Can be installed on all of your own domains. Cost = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on all client sites as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Note: The price of the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the price when this article was written. This may not be the actual pricing charged by the software seller when you visit the product website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing:
Additional Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many businesses everywhere are missing out on opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple way to manage your customer reviews.
For complete details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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