Do you know what users are saying about your business online?
In this article, we’ll look at a tool for WordPress users that allows you to legally and ethically manage customer reviews.
Announcing …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that can help you increase the number of positive reviews for your business, services and products, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This process can help you generate more 3rd-party reviews that are positive and improves customer satisfaction where the service has been less than stellar.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask customers to rate you. (Screenshot above sourced from plugin website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
What Happens When Customers Submit Positive Ratings?
Users rate your business using a simple 5-star system. (Product screenshot: Power Online Reviews )
Users who leave good feedback (e.g. ”5″) are invited to add a review to one or more third-party review sites …
Visitors who give positive ratings are asked to submit a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of your business, services or products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Image source: Power Online Reviews )
Bad User Rating
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews )
When customers submit a bad rating (e.g. ”2″), they are not sent to third-party review sites.
Instead, the review is saved on your site’s admin area, giving you the option to contact the customer giving you a bad name in public.
The plugin captures negative feedback from customers on your site. (Product screenshot: Power Online Reviews )
To learn more about the plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Easy & Quick To Install
Power Online Reviews installs like every WordPress plugin. Simply upload the plugin file to your Plugins folder via your administrator area and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can ruin your business. Good feedback can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the issue before things get worse.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective system to filter poor user feedback and promote positive comments about your products or services, you can confidently begin to increase your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to site owners. Here are just some of these features:
Features For Business Users
- Allows easy collection of user feedback.
- User feedback is centrally managed on your website.
- Ethical management of positive and negative reviews.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, tablets, and smartphone devices.
Your visitor feedback is stored centrally in the Feedback Management area. (Source: plugin website)
Click on an entry to view user feedback. (Image: plugin website)
Administration Settings
- Forms are automatically created when plugin is activated.
- All review forms are completely editable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating option or higher constitutes a “good” review (e.g. ”4”). Everything below the number you specify will be categorized as a “bad” review and stored ”Manage Feedbacks” section, so your visitors will not be asked to proceed to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Edit your review form. (Image: Power Online Reviews )
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Product Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, 100% refund guarantee.
Software Cost
- Single User Licensing – Can be installed on a single of your own domains. Cost = $9.75
- Multi-User Licensing – Install the plugin on all as many of your own domains as you need. Cost = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the price when this content was written. This may or may not be the actual pricing charged by the product developer when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing here:
Additional Plugin Information
For ”how to” videos showing how the software works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Companies all around the world are ignoring opportunities to create happier customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple, easy and affordable way to begin managing user reviews on your site.
To learn more, visit the plugin website: Power Online Reviews – WordPress Plugin For Managing Client Reviews
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