Are you ignoring your online reputation?
In this article, we discuss a simple WordPress plugin that can help you avoid the escalation of problem reviews about your services through effective user review management.
Presenting …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you generate hundreds, if not thousands, of positive reviews for your business, services or products, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for attention by the business owner.
This simple sorting process ensures more positive 3rd-party reviews and happier customers where the service has fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Image: plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services and products.
What Happens When Customers Submit Positive Feedback?
Users rate your services or products using a simple 5-star system. (Screenshot: Power Online Reviews )
Customers who submit a positive rating are invited to share their review on one or more third-party review sites …
Customers who leave positive feedback are invited to provide a review on a third-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave good feedback to your 3rd-party review pages. (Screenshot sourced from plugin website)
What Happens When Users Leave Poor Feedback?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: plugin website)
When customers submit a bad rating (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all complaints and also help prevent the venting or posting of negative remarks on Facebook, forums, or other 3rd-party review sites.
The plugin stores poor feedback from users on your site. (Image: plugin website)
Go here to learn more about the plugin: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Installation Is Easy
Power Online Reviews installs just like every other WordPress plugin. Simply upload the plugin file to your Plugin folder via your admin user account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can damage your business. Positive comment can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits of using this plugin include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you have an effective ”gateway” in place that filters negative user reviews and allows only positive content about your products or services through, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many unique features to site owners. Here are just some:
Features For Local Business Users
- Collect user feedback easily.
- Review customer feedback on local business website.
- Legitimate management of favorable and poor reviews.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer or tablet screen, or mobile device.
All customer feedback is centrally stored in the Feedback Management area. (Screenshot sourced from plugin website)
Click on a record to view visitor comments. (Source: Power Online Reviews )
Administration Features
- All forms are automatically created as soon as you activate the plugin.
- All review forms are fully editable.
- Main Review Form: Add business image. Add title/prompt and default text. Edit form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” star rating level.
Edit your review form. (Product screenshot source: plugin website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, 100% refund guarantee.
Software Pricing
- Single Edition – Install the plugin on one of your own domains. Cost = $9.75
- Multi-User Personal License – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer Edition – Can be installed on all sites that you own. Can be installed on any client site as part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing shown above was correct when this article was published. This may or may not be the actual pricing set by the plugin author when you visit the site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Businesses all around the world are ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to manage your customer feedback.
For more details, check out the plugin here: Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
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