How good is your reputation online?
In this article, we show you a WordPress plugin that allows you to legally and ethically manage your customer reviews.
Let’s Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that 3rd-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This ensures more 3rd-party reviews that are positive and happier customers where the service may have fallen down.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask users to rate your business. (Product screenshot: Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products or services.
What Happens When Customers Submit Good Feedback?
Users rate your products with a simple 5-star rating system. (Image: plugin website)
When users submit positive ratings, they are asked to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Customers who leave good feedback are invited to submit a review on a 3rd-party review site. (Source: plugin website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends visitors who leave good feedback to your third-party review pages. (Image: plugin website)
What Happens When Users Submit Bad Ratings?
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Source: Power Online Reviews )
Customers who submit a bad rating are not sent to 3rd-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all complaints and also minimize the possibility of users wanting to vent or post negative comments on Facebook, forums, or other review sites.
The plugin stores negative feedback from visitors on your site. (Source: Power Online Reviews website)
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Just upload it to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Poor Reviews From Spreading
Negative feedback can ruin your reputation. Positive feedback can increase revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you create a system for filtering bad customer reviews and letting through only positive comments about your business, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just some of these:
User Features
- Collect customer feedback easily.
- Visitor feedback is centrally managed on your site.
- Manage positive and negative reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on all computers or tablet screens, and portable devices.
All visitor feedback is stored centrally in the Feedback Management screen. (Image source: plugin website)
Click on an item to view user feedback. (Screenshot above sourced from plugin website)
Plugin Administration Features
- Forms are instantly generated when plugin is activated.
- All review forms are completely editable.
- First Review Form: Display business image. Display title/prompt and default text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum “good” star rating level (e.g. ”4”).
Customize your review form. (Screenshot source: Power Online Reviews )
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, complete refund guarantee.
Software Pricing
- Single User Licensing – Install the plugin on a single of your own domains. Price = $9.75
- Multi-User – Install the plugin on all of your own sites. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: Pricing for the product depends on whether there are any promotions or limited-time special offers. When we last checked, the product sells for the pricing shown above. This may or may not be the actual pricing charged by the plugin author when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing here:
Additional Information
For ”how-to” videos of the plugin, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies are currently missing out on opportunities to create happier customers and boost their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and affordable way to begin managing customer reviews on your website.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Management Of Client Feedback
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