Are you effectively ignoring your online reputation?
In this article, we review a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your services through effective customer review management.
Announcing …
Power Online Reviews – Easy User Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that lets you manage your customer reviews, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple sorting process ensures more positive 3rd-party reviews and improves customer satisfaction where the service has been below standard.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask customers to rate your services. (Source: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your service or product with a 5-star rating feature and submit their response.
What Happens When Users Submit Good Feedback?
Customers rate you with a simple 5-star rating system. (Product screenshot sourced from Power Online Reviews website)
Customers who leave good feedback (e.g. ”4” or “5”) are then invited to add a review to one or more third-party review sites …
Customers who give positive ratings are invited to submit a review on a 3rd-party review site. (Screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review …
The plugin sends visitors who leave good ratings to your third-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Submit Poor Feedback?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews )
When users leave a bad rating, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, giving you the opportunity to contact the customer and hopefully turn the situation around.
The plugin captures poor comments from customers on your site. (Source: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Simply upload a zip file that contains the plugin to your Plugins folder via your WP dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Bad Reviews From Spreading
Negative comments can damage your reputation. Positive comment can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from continuing to spread.
- Increase Campaigns For Client Reviews With Confidence: Once you create a system for filtering bad user feedback and promoting positive content about your business, products or services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to web site owners. Here are just some of these:
User Features
- Allows easy collection of user feedback.
- Customer feedback is centrally managed on your site.
- Legitimate management of good and bad reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and can be used on any computer, and smartphone device.
All customer feedback is centrally stored in the Feedback Management area. (Image: plugin website)
Click on a record to view visitor comments. (Screenshot above sourced from plugin website)
Plugin Admin Features
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Add business image. Customize title/prompt and default text. Change form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating option or above is to be considered a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and stored in your site, so your visitors will not be invited to continue to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Image: Power Online Reviews )
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, thirty day, complete refund guarantee.
Product Pricing
- Single User Personal License – Install the plugin on 1 of your own domains. Price = $9.75
- Multi-User Personal License – Can be installed on multiple as many of your own domains as you like. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Please Note: The price of the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. The pricing above was correct at the time this review was published. This may not be the actual pricing charged by the product author when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing information:
Additional Plugin Info
For ”how-to” videos showing how the software works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses everywhere are currently ignoring opportunities to create happier customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple way to manage your customer feedback.
For complete details, visit the plugin website: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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