Managing online reputation is important in the digital economy.
In this article, we discuss a simple tool for WordPress users that lets you legally and ethically manage your customer feedback.
Presenting …
Power Online Reviews – WordPress Plugin For User Feedback Management
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that fast, simple and easy way to help you generate masses of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This helps to generate more positive third-party reviews and happier customers where the service has fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask users to rate your products or services. (Image source: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your product with a 5-star rating feature and submit their response.
What Happens When Users Submit Good Ratings?
Visitors rate your services using a simple 5-star system. (Product screenshot sourced from Power Online Reviews website)
Users who submit positive ratings are asked to add a review to one or more 3rd-party review sites …
Visitors who give positive ratings are invited to submit a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews website)
What Happens When Customers Submit Bad Feedback?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: Power Online Reviews website)
When users leave a poor rating (e.g. ”1”, “2”, or even “3”), they are not sent to third-party review sites.
Instead, the customer review is saved locally, giving you the opportunity to contact the customer and also avoiding them venting or posting damaging comments on Facebook, social media sites, or other popular review sites.
The plugin stores negative feedback from users on your site. (Product screenshot sourced from Power Online Reviews website)
Learn more here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your website:
Ready To Use In No Time
Power Online Reviews is quite easy to install. Just upload it to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can seriously kill your business. Positive feedback can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Additional benefits of this plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you create a ”net” to filter poor user feedback and let through only positive content about your business, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Features
Power Online Reviews provides many features to WP users. Here are just a few of these:
Features For Local Business Users
- Easy collection of visitor feedback.
- Customer feedback is centrally managed on local business website.
- Manage favorable and bad reviews ethically.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on all computers, or smart devices.
Your user feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews website)
Click on an entry to view customer feedback. (Product screenshot source: plugin website)
Plugin Admin Settings
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Display title/prompt and default text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating number or above is to be considered a “good” review (e.g. “3″). Everything below this level will be deemed a “bad” review and stored in your site, so your visitors will not be invited to continue to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Customize your review form. (Image source: Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, thirty day, 100% money-back guarantee.
Product Pricing
- Single User Licensing – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User – Install the plugin on multiple of your own domains. Price = $29.00.
- Developer Licensing – Install the plugin on any site you own. Install the plugin on all client sites as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: The cost to purchase the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. The pricing above was correct at the time this content was written. This may or may not be the actual price set by the software developer when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies are currently missing out on opportunities to attract new customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple and inexpensive solution to begin managing customer feedback on your site.
For full details, check out the plugin here: Power Online Reviews – Easy User Feedback Management Plugin For WordPress
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