Do you have a strategy for managing your online reputation in the online economy?
In this article, we look at a simple yet effective plugin for WordPress users that lets you legally and ethically manage user feedback.
Presenting …
Power Online Reviews – WordPress Plugin For Managing Client Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This ensures more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How The Plugin Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your products. (Screenshot source: plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate you using a one-click rating feature and submit their response.
Positive Customer Ratings
Users rate you with a simple 5-star rating system. (Screenshot above sourced from Power Online Reviews website)
Customers who submit positive ratings (e.g. ”4” or “5”) are invited to add a review to one or more third-party review sites (you can specify which third-party review sites to display) …
Visitors who leave positive ratings are invited to provide a review on a 3rd-party review site. (Image source: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of your company, services and products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot sourced from Power Online Reviews )
What Happens When Users Submit Poor Feedback?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Image source: Power Online Reviews )
When users submit a bad rating (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the user review is saved locally, allowing you to respond directly to any negative feedback and hopefully turn the situation around.
The plugin stores poor feedback from users on your site. (Source: Power Online Reviews website)
Learn more here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Easy & Quick To Install
Power Online Reviews installs like any WordPress plugin. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Poor Reviews From Spreading
Poor reviews can seriously hurt your reputation. Great feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective ”net” that filters bad visitor feedback and promotes positive content about your business, products or services, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews provides a number of features to WordPress users. Here are just some of these:
User Features
- Collect visitor feedback easily.
- Review visitor feedback on local business website.
- Ethical management of good and poor reviews.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and display correctly on all computers, tablets, and mobile devices.
Your customer feedback is stored centrally in the Feedback Management area. (Screenshot above sourced from Power Online Reviews )
Click on a record to view visitor feedback. (Image: Power Online Reviews website)
Plugin Administration Features
- Forms are instantly generated when plugin is activated.
- Review forms are completely editable.
- First Review Form: Display image of business. Display title/prompt and default formatted text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating level or higher will be regarded as being a “good” review (e.g. ”4”). Everything below the level you specify will be considered a “bad” review and stored ”Manage Feedbacks” screen, so visitors will not be invited to continue to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Image: Power Online Reviews )
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, 30 day, full money-back guarantee.
Software Cost
- Single License Edition – Can be installed on a single of your own domains. Price = $9.75
- Multi-User – Install the plugin on all of your own sites. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of Power Online Reviews depends on whether there are any promotions or limited-time special offers. Currently, the plugin retails for the prices shown above. This may not be the actual price charged by the product developer when you visit the site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing information:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses are ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and easy solution to manage your customer reviews.
For full details, visit the plugin website: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
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