Do you have a system to manage your online reputation?
In this article, we explore a simple yet effective WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective customer review management.
Introducing …
Power Online Reviews – WordPress Plugin For User Feedback Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that 3rd-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This simple screening process can help to ensure the submission of more positive third-party reviews and improves customer satisfaction where the service may have been below standard.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your business. (Product screenshot: Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your products with a one-click rating feature and submit their response.
Positive User Rating
Visitors rate your services or products with a simple 5-star rating system. (Image: plugin website)
Customers who submit a positive rating are then asked to share their review on one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Users who leave positive feedback are asked to leave a review on a third-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends visitors who leave good feedback to your third-party review pages. (Screenshot: Power Online Reviews )
What Happens When Users Submit Poor Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot: Power Online Reviews )
When customers submit bad ratings, they are not sent to third-party review sites.
Instead, the comments are saved in your site, giving you the option to engage with the customer and also minimize the possibility of customers wanting to vent or post negative comments on Facebook, forums, or other review sites.
The plugin stores negative comments from visitors on your site. (Screenshot sourced from plugin website)
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Ready To Go To Work In No Time
Power Online Reviews is quite easy to install. Simply upload a zip folder containing the plugin to your Plugins folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can hurt your reputation. Good feedback can boost revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional benefits of using the plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you put a system in place that filters negative user feedback and allows only positive content about your business, products and services through, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just some:
Features For Business Users
- Collect visitor feedback easily.
- Central management of customer feedback on your site.
- Manage favorable and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and can be used on all computers, tablets, or mobile devices.
Your visitor feedback is stored centrally in the “Manage Feedbacks” section. (Product screenshot: Power Online Reviews website)
Click on an item to view visitor feedback. (Image: Power Online Reviews website)
Plugin Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display business image. Add title/prompt and default formatted text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating level (e.g. ”4”).
Your review form is completely editable. (Screenshot: Power Online Reviews )
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, full refund guarantee.
Software Price
- Single User Personal License – Install the plugin on 1 domain that you own. Price = $9.75
- Multi-User License Edition – Install the plugin on multiple of your own sites. Cost = $29.00.
- Developer License – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of the Power Online Reviews plugin depends on whether there are any promotions or limited-time special offers. The above reflects the current price when this article was written. This may or may not be the actual pricing charged by the software seller when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing information here:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies are currently ignoring opportunities to attract new customers and increase their revenues because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and inexpensive solution to manage user feedback on your site.
To learn more, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Management Of Customer Reviews
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