Do you have an online reputation management strategy in place?
In this article, you will learn about a simple tool for WordPress users that can help you avoid the escalation of problem reviews about your business through effective customer review management.
Introducing …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows you to manage customer reviews, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This simple filtering process ensures more positive third-party reviews and happier customers where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Source: Power Online Reviews website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services.
What Happens When Customers Leave Positive Ratings?
Customers rate your services or products using a simple 5-star system. (Product screenshot: plugin website)
When customers submit a positive rating, they are asked to share their review on one or more 3rd-party review sites …
Customers who give positive ratings are asked to provide a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Image: Power Online Reviews website)
Poor User Ratings
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot source: plugin website)
Users who leave a bad rating (e.g. ”2″) are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to all dissatisfaction and also help avoid the venting or posting of negative remarks on Facebook, forums, or other review sites.
The plugin captures negative feedback from visitors on your site. (Source: Power Online Reviews )
For more details go here: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Quick And Simple To Install And Configure
Power Online Reviews is really easy to install. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative feedback can harm your reputation. Good reviews can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For User Reviews With Confidence: Once you put an effective process in place for filtering negative visitor feedback and letting through only positive content about your products or services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews provides many unique features to site owners. Here are just a few of these:
Features For Local Business Users
- Allows easy collection of user feedback.
- Central management of user feedback on your website.
- Ethical management of positive and bad reviews.
- Good reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and display correctly on any computer, tablet, or smartphone device.
Your user feedback is stored centrally in the Feedback Management area. (Source: plugin website)
Click on an entry to view visitor comments. (Source: plugin website)
Administration Features
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Display title/prompt and default formatted text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating level or higher is to be considered a “good” review (e.g. “3″). Everything below this number will be considered a “bad” review and captured locally, so visitors will not be asked to proceed to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Edit your review form. (Screenshot source: Power Online Reviews )
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, full money-back guarantee.
Product Licensing Price
- Single – Install the plugin on a single domain that you own. Cost = $9.75
- Multi-User Edition – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer License – Can be installed on any site you own. Can be installed on all client sites for payment or part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin is selling for the prices shown above. This may not be the actual price charged by the plugin author when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Businesses all over the world are currently missing out on opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to begin managing your online reputation.
For more details, visit the plugin website here: Power Online Reviews – Client Feedback Management Plugin For WordPress
***
***