How are you managing your online reputation?
In this article, we’ll look at a simple yet effective WordPress plugin that can help you avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that allows any business to create positive customer review campaigns, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This process can help you generate more 3rd-party reviews that are positive and improves user satisfaction where the service has been less than stellar.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask users to rate your business. (Product screenshot: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your services or products using a 5-star rating feature and submit their response.
What Happens When Customers Submit Positive Ratings?
Customers rate your business using a simple 5-star rating system. (Source: plugin website)
Users who submit positive ratings are then invited to add a review to one or more 3rd-party review sites …
Visitors who give positive feedback are asked to write a review on a 3rd-party review site. (Screenshot above sourced from Power Online Reviews )
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of their experience with your company, services and products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Customers Leave Poor Feedback?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews )
When customers submit bad ratings, they are not sent to third-party review sites.
Instead, the reviews are saved in your website, giving you the option to engage with the customer and also help prevent the venting or posting of damaging remarks on Facebook, social media sites, or other third-party review sites.
The plugin stores negative comments from visitors on your site. (Screenshot above sourced from Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In Minutes
Power Online Reviews installs like any WP plugin. Simply upload the plugin file to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Negative comments can harm your business. Good comment can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you put a process in place for filtering negative customer feedback and letting through only positive comments about your business, products and services, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to WordPress users. Here are just a few of these:
Features For Business Users
- Collect customer feedback easily.
- Visitor feedback is centrally managed on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer or tablet screen, and smartphone device.
All visitor feedback is centrally stored in the Feedback Management section. (Image: plugin website)
Click on an item to view user comments. (Screenshot source: plugin website)
Plugin Administration Settings
- All forms are instantly created as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Add image of business. Display title/prompt and default formatted text. Change form color background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum “good” feedback level.
Your review form is completely editable. (Product screenshot: Power Online Reviews website)
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, full money-back guarantee.
Product Pricing
- Single User Personal License – Can be installed on a single site that you own. Cost = $9.75
- Multi-User Personal License – Install the plugin on multiple as many of your own sites as you like. Price = $29.00.
- Developer License – Install the plugin on any site you own. Install the plugin on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing for the product can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was correct when this review was published. This may not be the actual price charged by the software developer when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current price:
Additional Info
For ”how-to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Businesses around the world are currently ignoring opportunities to create happier customers and increase their revenues because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to begin managing your customer reviews.
For complete details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Easy Client Feedback Management
***
***