Are you effectively ignoring your online reputation?
In this article, we look at a WordPress plugin that allows you to legally and ethically manage user reviews.
Presenting …
Power Online Reviews – WordPress Plugin For Managing Client Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you get more positive reviews for your business, services or products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple process ensures more positive third-party reviews and happier customers where the service has been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask users to rate your services or products. (Source: Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your service using a 5-star rating feature and submit their response.
Good User Rating
Visitors rate your services with a simple 5-star rating system. (Image source: plugin website)
When customers submit positive ratings (e.g. ”5″), they are asked to add a review to one or more 3rd-party review sites …
Customers who give good feedback are invited to write a review on a 3rd-party review site. (Screenshot above sourced from Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review of your company, services or products …
The plugin sends users who leave positive feedback to your third-party review pages. (Product screenshot source: plugin website)
What Happens When Users Leave Bad Feedback?
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Image: plugin website)
When customers submit negative feedback, they are not sent to third-party review sites.
Instead, the review is saved in your site, giving you the option to contact the user and also minimize the possibility of customers venting or posting negative remarks on Facebook, forums, or other review sites.
The plugin stores poor feedback from visitors on your site. (Source: Power Online Reviews website)
Learn more here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Just upload it to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can seriously harm your business. Great reviews can boost revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you have a process in place for filtering negative customer feedback and promoting only positive content about your business, you can confidently increase your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to website owners. Here are just a few:
Features For Business Users
- Easy collection of user feedback.
- Centrally manage user feedback on your site.
- Manage favorable and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, or smart device.
All user feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: plugin website)
Click on an item to view customer comments. (Image: Power Online Reviews )
Plugin Admin Features
- Forms are automatically created as soon as you activate the plugin.
- Review forms are completely customizable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating number or higher will be considered a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and stored locally, so your visitors will not be asked to continue to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Image: plugin website)
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, full money-back guarantee.
Software Cost
- Single Site Personal License – Can be installed on one of your own domains. Cost = $9.75
- Multi-User Licensing – Install the plugin on multiple domains that you own. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: Price details for Power Online Reviews depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin is being retailed for the pricing shown above. This may not be the actual price charged by the product author when you visit the plugin website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many companies are currently ignoring opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. This plugin offers a simple and easy way to manage your online reputation.
For full details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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