Are you ignoring your online reputation?
In this article, we’ll explore a simple WordPress plugin that allows you to legally and ethically manage your customer reviews.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you increase the number of positive reviews for your business, services and products, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This simple process can help you create more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your services. (Image: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your services.
What Happens When Customers Submit Positive Feedback?
Users rate your services using a simple 5-star system. (Screenshot: plugin website)
Users who submit a good rating (e.g. ”4” or “5”) are invited to add a review to one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Customers who give good ratings are invited to provide a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience with your business, services and products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Image source: Power Online Reviews )
Bad User Ratings
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: plugin website)
When customers submit poor ratings, they are not sent to 3rd-party review sites.
Instead, the review is saved to your admin area, giving you the opportunity to engage with the user and hopefully turn them back into happy customers.
The plugin stores negative feedback from users on your site. (Screenshot: plugin website)
To learn more about the plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Ready To Go To Work In Very Little Time
Power Online Reviews is really easy to install. Simply upload the plugin file to your Plugin folder via your admin section and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can kill your business. Great feedback can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the issue before things get out of hand.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective system for filtering bad customer feedback and promoting positive content about your products or services, you can confidently increase your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to site owners. Here are just some:
Features For Business Users
- Allows easy collection of user feedback.
- Review user feedback on your website.
- Ethical management of positive and poor reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, and portable device.
All visitor feedback is stored centrally in the “Manage Feedbacks” screen. (Image: Power Online Reviews )
Click on an item to view visitor comments. (Product screenshot: Power Online Reviews )
Administration Settings
- All forms are automatically created as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum “good” rating option (e.g. “3″).
Edit your review form. (Screenshot: plugin website)
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, thirty day, full refund guarantee.
Product Cost
- Single Site Licensing – Install the plugin on 1 domain that you own. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer License – Install the plugin on any site you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase this product depends on whether there are any promotions or limited-time specials being offered. The pricing above was correct at the time this article was written. This may not be the actual pricing charged by the plugin developer when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses everywhere are missing out on opportunities to attract new customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple, easy and affordable way to begin managing your customer feedback.
To learn more, visit the plugin website here: Power Online Reviews – Easy User Feedback Management For WordPress
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