How good is your reputation online?
In this article, we’ll explore a simple WordPress plugin that allows you to legally and ethically manage customer reviews.
Announcing …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that third-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for attention by the business owner.
This simple process can help you generate more positive 3rd-party reviews and happier customers where the service has been below standard.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask customers to rate your business. (Screenshot: Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your product using a one-click rating feature and submit their response.
Positive User Rating
Users rate your services using a simple 5-star rating system. (Product screenshot: Power Online Reviews website)
Customers who leave positive ratings (e.g. “4″) are invited to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Users who leave good ratings are asked to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of your company, services and products …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Screenshot source: plugin website)
What Happens When Customers Submit Bad Ratings?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot: plugin website)
Users who submit bad feedback (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the user review is saved to your admin backend, giving you the opportunity to contact the customer giving you a bad name in public.
The plugin captures poor comments from users on your site. (Screenshot sourced from Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Fast And Easy To Install And Implement
Power Online Reviews installs like every plugin. Just upload a zip file that contains the plugin files to your Plugin folder via your administrator account and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can seriously ruin your business. Positive comment can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix the problem before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you put a process in place that filters negative user feedback and promotes positive comments about your business, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers a number of features to site owners. Here are just a few of these:
Features For Business Users
- Easy collection of visitor feedback.
- Review visitor feedback on your website.
- Manage good and poor reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, or portable devices.
All visitor feedback is stored centrally in the Feedback Management screen. (Source: Power Online Reviews website)
Click on an item to view customer feedback. (Image source: Power Online Reviews website)
Administration Settings
- Forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add business image. Display title/prompt and default formatted text. Edit form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating option or higher will be considered a “good” review (e.g. “3″). Everything below the number you set will be considered a “bad” review and held in the plugin management area, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Customize your review form. (Product screenshot sourced from Power Online Reviews )
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website pages.
Power Online Reviews Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Plugin Price
- Single Site Licensing – Can be installed on 1 of your own domains. Cost = $9.75
- Multi-User Personal License – Can be installed on multiple as many of your own sites as you need. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: Price details for the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. The pricing above was correct at the time this review was written. This may or may not be the actual pricing charged by the plugin author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For ”how to” videos of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses all around the world are currently ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to begin managing your customer reviews.
For more information, check out the plugin here: Power Online Reviews – Easy User Feedback Management Plugin For WordPress
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