Do you have an online reputation management strategy in place for your business?
In this article, we look at a simple yet effective WordPress plugin that can help to avoid the escalation of negative reviews about your products through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Easy User Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that allows any business to create positive customer review campaigns, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for attention by the business owner.
This simple process helps to create more third-party reviews that are positive and improves user experience where the service may have been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask customers to rate your services or products. (Source: plugin website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your business.
What Happens When Users Submit Positive Feedback?
Visitors rate you with a simple 5-star rating system. (Screenshot: plugin website)
Users who leave good ratings are invited to add a review to one or more third-party review sites …
Customers who leave positive ratings are invited to write a review on a third-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends visitors who leave good feedback to your third-party review pages. (Image: Power Online Reviews website)
What Happens When Users Leave Bad Ratings?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot: Power Online Reviews )
Customers who leave a bad rating are not sent to 3rd-party review sites.
Instead, the customer review is saved to your website, giving you the option to contact the customer and also minimize the possibility of users wanting to vent or post damaging remarks on Facebook, forums, or other third-party review sites.
The plugin stores negative comments from customers on your site. (Screenshot: Power Online Reviews )
For more details go here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Use In Minutes
Power Online Reviews is really easy to install. Just upload a zip file that contains the plugin files to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can seriously hurt your business. Good feedback can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional benefits of using the plugin include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you create a ”net” that filters poor customer reviews and promotes only positive content about your business, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of great features to WP users. Here are just a few of these:
User Features
- Allows easy collection of visitor feedback.
- Review customer feedback on local business website.
- Manage good and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on all computers, and portable devices.
Your customer feedback is centrally stored in the Feedback Management section. (Screenshot source: Power Online Reviews )
Click on a record to view customer comments. (Source: plugin website)
Plugin Administration Settings
- All forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating option or above constitutes a “good” review (e.g. ”4”). Everything below the number you set will be deemed a “bad” review and stored feedback management area, so your visitors will not be invited to submit reviews to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Edit your review form. (Screenshot: Power Online Reviews )
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, 100% money-back guarantee.
Product Price
- Single Site Licensing – Install the plugin on a single domain that you own. Price = $9.75
- Multi-User License – Can be installed on multiple domains that you own. Price = $29.00.
- Developer – Can be installed on any site you own. Can be installed on any client site as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. The price above was current when this review was published. This may not be the actual price charged by the software seller when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how-to” videos of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many companies around the world are currently missing out on opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy solution to manage your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing User Feedback
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