How good is your reputation online?
In this article, we look at a simple yet effective plugin for WordPress users that allows you to legally and ethically manage your customer feedback.
Presenting …
Power Online Reviews – WordPress Plugin For Client Feedback Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that fast, easy and simple way to help you generate a lot more positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This process helps to create more positive third-party reviews and happier customers where the service has been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate your products. (Image source: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your products or services using a one-click rating feature and submit their feedback.
Positive User Rating
Visitors rate your products or services with a simple 5-star rating system. (Source: plugin website)
When customers submit a good rating, they are invited to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Visitors who leave positive ratings are asked to write a review on a third-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews website)
What Happens When Users Submit Bad Ratings?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews )
Customers who leave bad ratings are not sent to 3rd-party review sites.
Instead, the user reviews are saved on your website, giving you the opportunity to contact the customer and hopefully turn the situation around.
The plugin stores negative comments from users on your site. (Screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Easy Installation
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugins folder via your administrator area and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously kill your reputation. Positive feedback can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Additional benefits of the plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”gateway” in place for filtering poor visitor feedback and letting through only positive content about your business, you can confidently increase your campaigns and user requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just some of these features:
User Features
- Easy collection of customer feedback.
- Review visitor feedback on your website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, and mobile devices.
Your user feedback is centrally stored in the “Manage Feedbacks” area. (Source: Power Online Reviews website)
Click on an entry to view user feedback. (Screenshot: plugin website)
Plugin Admin Settings
- Forms are automatically created when plugin is activated.
- All review forms are completely editable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating number or above constitutes a “good” review (e.g. “3″). Everything below the number you specify will be considered a “bad” review and captured locally, so visitors will not be invited to continue to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Customize your review form. (Image: Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website pages.
Product Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete money-back guarantee.
Product Cost
- Single – Can be installed on a single site that you own. Cost = $9.75
- Multi-User – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on all client sites as part of a paid service. Can be sold with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase Power Online Reviews depends on whether there are any promotions or limited-time special offers. Presently, the product is selling for the pricing shown above. This may not be the actual price set by the software seller when you visit the plugin site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For ”how to” videos showing how the software works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses all over the world are currently ignoring opportunities to create happier customers and grow their business because they are not managing their online reputations. Power Online Reviews offers a simple, easy and affordable solution to begin managing customer reviews on your website.
For more details, check out the plugin here: Power Online Reviews – Client Reviews Management Plugin For WordPress Users
***
***