Online reputation management should not be avoided if you want your business to grow in the digital economy.
In this article, we discuss a simple yet effective WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective customer review management.
Let’s Review …
Power Online Reviews – WordPress Plugin For Easy Management Of Client Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that fast, easy and simple way to help you generate masses of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple sorting process can help you create more third-party reviews that are positive and improves customer experience where the service has been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate your products or services. (Image: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your product or service with a 5-star rating feature and submit their response.
What Happens When Users Leave Positive Ratings?
Visitors rate your services or products using a simple 5-star system. (Screenshot: Power Online Reviews website)
When customers submit good feedback (e.g. ”4” or “5”), they are then asked to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Customers who give good ratings are asked to leave a review on a 3rd-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review of your business, services and products …
The plugin sends customers who leave positive ratings to your third-party review pages. (Screenshot: Power Online Reviews )
What Happens When Customers Submit Bad Feedback?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: Power Online Reviews )
Customers who leave a negative rating are not sent to third-party review sites.
Instead, the comments are saved in your website, allowing you to respond directly to all complaints and also minimize the possibility of users venting or posting damaging comments on Facebook, forums, or other third-party review sites.
The plugin stores poor comments from visitors on your site. (Screenshot source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Very Easy To Install
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Bad Reviews From Spreading
Poor reviews can seriously damage your business. Good comment can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits of using the plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you create a process for filtering poor visitor reviews and promoting positive content about your business, products and services, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to WP users. Here are just a few of these:
Features For Business Users
- Allows easy collection of customer feedback.
- Centrally manage customer feedback on local business website.
- Manage positive and bad reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers or tablet screens, or mobile devices.
Your visitor feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot: Power Online Reviews website)
Click on a record to view customer feedback. (Product screenshot: Power Online Reviews website)
Administration Features
- All forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Customize title/prompt and default formatted text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” star rating level.
Customize your review form. (Screenshot sourced from plugin website)
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, complete money-back guarantee.
Product Pricing
- Single User Licensing – Can be installed on one of your own domains. Cost = $9.75
- Multi-User – Install the plugin on all as many of your own sites as you like. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on all client sites for payment or as part of a paid service. Can be flipped with site installation (passing on single user license). Cost = $37.00.
Note: Pricing details of the product can vary, depending on whether there are any promotions or limited-time special offers. Presently, the software sells for the pricing shown above. This may or may not be the actual pricing charged by the software developer when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies all over the world are missing out on opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. This plugin offers a simple and easy way to begin managing customer reviews on your website.
To learn more, visit the plugin website here: Power Online Reviews – Easy Client Reviews Management For WordPress
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