Do you know what users are saying about you online?
In this article, you will learn about a simple yet effective WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective user review management.
Introducing …
Power Online Reviews – WordPress Plugin For Management Of Client Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, simple and easy way to help you generate more positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This simple sorting process can help you create more positive 3rd-party reviews and happier customers where the service may have been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask users to rate your products or services. (Screenshot source: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate you using a one-click rating feature and submit their feedback.
Good User Rating
Users rate you with a simple 5-star system. (Screenshot sourced from Power Online Reviews website)
When customers leave a positive rating (e.g. “4″), they are invited to share their review on one or more 3rd-party review sites …
Customers who give good feedback are invited to provide a review on a third-party review site. (Screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews )
What Happens When Users Submit Bad Ratings?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Source: Power Online Reviews )
Users who leave poor ratings are not sent to third-party review sites.
Instead, the user reviews are saved to your admin backend, giving you the opportunity to engage with the customer giving you a bad name in public.
The plugin stores negative feedback from users on your site. (Product screenshot sourced from plugin website)
Go here to learn more about the plugin: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Configure
Power Online Reviews is really easy to install. Just upload it to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can ruin your reputation. Good feedback can increase revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the situation before things get out of hand.
Some additional benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you have a system in place that filters negative customer feedback and promotes positive content about your business, you can confidently increase your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews provides many features to site owners. Here are just a few:
Features For Business Users
- Allows easy collection of customer feedback.
- Review customer feedback on local business website.
- Manage favorable and negative reviews ethically.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and can be used on all computers, and portable devices.
All user feedback is stored centrally in the Feedback Management screen. (Image source: Power Online Reviews )
Click on a record to view user feedback. (Screenshot: Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly created as soon as the plugin is activated.
- All review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” rating level.
Your review form is completely editable. (Screenshot sourced from Power Online Reviews website)
Useful Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete refund guarantee.
Product Licensing Price
- Single User Licensing – Install the plugin on 1 of your own sites. Price = $9.75
- Multi-User License Edition – Can be installed on all of your own sites. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: Pricing for the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. Presently, the plugin is selling for the amounts shown above. This may not be the actual price set by the plugin seller when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing details here:
Additional Plugin Information
For demo videos of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Companies everywhere are ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple, easy and affordable way to begin managing your customer feedback.
To learn more, visit the plugin website: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
***
***