Do you have an effective system in place for managing your online reputation in the online economy?
In this article, you will learn about a simple WordPress plugin that can help to avoid the escalation of negative reviews about your business through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to third-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple screening process helps to generate more positive third-party reviews and happier customers where the service may have been below standard.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask users to rate your products or services. (Screenshot above sourced from Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your products and services.
What Happens When Customers Leave Positive Ratings?
Customers rate your services with a simple 5-star rating system. (Image: Power Online Reviews website)
When users submit positive feedback (e.g. ”5″), they are invited to add a review to one or more third-party review sites …
Visitors who leave positive feedback are asked to leave a review on a third-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Source: Power Online Reviews website)
Poor User Ratings
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews )
Users who submit negative ratings are not sent to 3rd-party review sites.
Instead, the review is saved to your site, allowing you to respond directly to any negative feedback and also minimize the possibility of customers venting or posting damaging remarks on Facebook, social media sites, or other review sites.
The plugin captures poor feedback from customers on your site. (Image: Power Online Reviews website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Just upload it to your Plugin folder via your admin user login and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative feedback can kill your business. Positive comment can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the situation before things get out of hand.
Additional benefits of using this plugin include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you put an effective process in place to filter poor user reviews and let through only positive comments about your business, products or services, you can confidently increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews provides many unique features to website owners. Here are just a few:
User Features
- Collect customer feedback easily.
- Central management of customer feedback on local business website.
- Ethical and legitimate management of positive and negative reviews.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, and portable device.
Your user feedback is centrally stored in the Feedback Management area. (Screenshot: plugin website)
Click on a record to view customer feedback. (Source: Power Online Reviews website)
Administration Settings
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Display title/prompt and default text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating level or higher will be considered a “good” review (e.g. “3″). Everything below this level will be deemed a “bad” review and captured in the plugin management area, so your visitors will not be invited to proceed to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Product screenshot sourced from Power Online Reviews )
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, full refund guarantee.
Product Price
- Single User Personal License – Can be installed on a single of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple of your own sites. Cost = $29.00.
- Developer License – Can be installed on any site you own. Install the plugin on all client sites for payment or as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: Price details for Power Online Reviews depends on whether there are any promotions or limited-time special offers. Presently, the product sells for the amounts shown above. This may or may not be the actual price charged by the software seller when you visit the website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing here:
Additional Info
For a demo video showing how the software works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Companies everywhere are currently ignoring opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to begin managing your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
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