How good is your reputation online?
In this article, we’ll explore a simple yet effective plugin for WordPress users that lets you legally and ethically manage your customer feedback.
Let’s Review …
Power Online Reviews – WordPress Plugin For Easy User Reviews Management
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that lets you manage your customer reviews, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This simple process can help you create more third-party reviews that are positive and happier customers where the service has been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask visitors to rate you. (Image: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your product using a 5-star rating feature and submit their feedback.
Positive User Rating
Customers rate your products or services using a simple 5-star rating system. (Source: Power Online Reviews website)
Customers who submit good ratings are asked to share their review on one or more 3rd-party review sites …
Users who give positive feedback are asked to write a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends customers who leave good feedback to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Submit Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Product screenshot source: Power Online Reviews )
When users submit a poor rating (e.g. ”1”, “2”, or even “3”), they are not sent to third-party review sites.
Instead, the user reviews are saved on your site’s admin area, giving you the opportunity to engage with the user giving you a bad name in public.
The plugin captures negative feedback from visitors on your site. (Screenshot: plugin website)
Learn more here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In No Time
Power Online Reviews installs like every plugin. Just upload it to your Plugins folder via your WordPress admin user area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously kill your business. Good reviews can grow revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you put a ”net” in place for filtering bad visitor reviews and promoting positive comments about your business, products or services, you can confidently begin increasing your campaigns and customer requests for feedback about your business on your site.
Features
Power Online Reviews provides a number of features to WordPress users. Here are just some:
Features For Local Business Users
- Collect customer feedback easily.
- Centrally manage customer feedback on your site.
- Ethical management of favorable and negative reviews.
- Good reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on any computer, and smart device.
Your user feedback is centrally stored in the “Manage Feedbacks” area. (Image source: Power Online Reviews )
Click on an item to view customer feedback. (Screenshot above sourced from Power Online Reviews )
Admin Features
- Forms are instantly created as soon as you activate the plugin.
- All review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating level or higher will be regarded as being a “good” review (e.g. “3″). Everything below the level you specify will be deemed a “bad” review and stored ”Manage Feedbacks” area, so visitors will not be asked to submit reviews to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Edit your review form. (Product screenshot source: Power Online Reviews )
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Power Online Reviews Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete refund guarantee.
Product Pricing
- Single User Licensing – Install the plugin on a single domain that you own. Price = $9.75
- Multi-User Licensing – Can be installed on multiple of your own sites. Cost = $29.00.
- Developer License – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: The cost of purchasing the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the plugin is selling for the prices shown above. This may or may not be the actual price charged by the plugin seller when you visit the site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos showing how the software works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Companies are missing out on opportunities to attract new customers and increase their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple and inexpensive solution to manage your online reputation.
For full details, visit the plugin website: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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