Do you know what customers are saying about you online?
In this article, you will learn about a plugin for WordPress users that can help to avoid the escalation of negative reviews about your business, products or services through effective user review management.
Let’s Review …
Power Online Reviews – WordPress Plugin For Management Of Customer Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that fast, simple and easy way to generate masses of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your business website back-end for attention by the business owner.
This process helps to generate more third-party reviews that are positive and happier customers where the service may have fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask users to rate your services. (Product screenshot sourced from Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your product or service using a one-click rating feature and submit their feedback.
Positive Customer Ratings
Visitors rate your services or products using a simple 5-star system. (Source: Power Online Reviews website)
When customers submit positive feedback (e.g. “4″), they are then asked to add a review to one or more third-party review sites …
Customers who leave good ratings are asked to submit a review on a third-party review site. (Screenshot sourced from plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Screenshot: plugin website)
Poor Customer Ratings
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Image: plugin website)
When users submit negative feedback, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved on your site’s admin area, giving you the option to engage with the user giving you a bad name in public.
The plugin captures poor feedback from users on your site. (Image: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Easy Installation
Power Online Reviews installs like any WordPress plugin. Just upload it to your Plugins folder via your WordPress admin account and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can hurt your business. Positive feedback can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix the situation before things get worse.
Additional benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you put a system in place that filters poor customer feedback and promotes positive comments about your business, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews provides a number of features to WP users. Here are just a few of these:
Features For Local Business Users
- Easy collection of customer feedback.
- Centrally manage customer feedback on your site.
- Ethical management of positive and bad reviews.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on all computers or tablet screens, and mobile devices.
All customer feedback is stored centrally in the “Manage Feedbacks” section. (Screenshot: plugin website)
Click on an entry to view visitor comments. (Product screenshot: Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” feedback option (e.g. ”4”).
Your review form is completely editable. (Image: Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, complete money-back guarantee.
Product Price
- Single Edition – Can be installed on 1 of your own domains. Cost = $9.75
- Multi-User License Edition – Can be installed on all sites that you own. Cost = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can be included for sale with site installation (transferring single user license). Price = $37.00.
Note: Pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the current pricing at the time this article was published. This may or may not be the actual pricing charged by the product seller when you visit the site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current price here:
Additional Plugin Info
For ”how-to” videos showing plugin usage, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses are ignoring opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple and easy solution to begin managing your online reputation.
To learn more, visit the plugin website: Power Online Reviews – WordPress Plugin For Client Feedback Management
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