Do you have an effective system in place to manage your online reputation in the online economy?
In this article, you will learn about a WordPress plugin that allows you to legally and ethically manage your customer feedback.
WordPress Plugin Review …
Power Online Reviews – User Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows any business to third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This helps to create more positive 3rd-party reviews and improves user experience where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Product screenshot sourced from Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate you with a 5-star rating feature and submit their response.
Positive User Rating
Users rate your products or services using a simple 5-star system. (Product screenshot: plugin website)
When users submit a positive rating (e.g. “4″), they are asked to share their review on one or more third-party review sites (you specify which 3rd-party review sites to display) …
Users who leave good ratings are asked to write a review on a third-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of your company, services or products …
The plugin sends customers who leave good ratings to your third-party review pages. (Product screenshot: Power Online Reviews )
What Happens When Users Submit Bad Ratings?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews )
Customers who submit a poor rating (e.g. ”1”, “2”, or “3”) are not sent to third-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to any dissatisfied users and hopefully turn them back into happy customers.
The plugin stores poor comments from customers on your site. (Product screenshot: Power Online Reviews website)
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Fast And Easy To Install And Use
Power Online Reviews installs just like any other WordPress plugin. Simply upload the plugin file to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Negative Reviews
Negative comments can seriously kill your business. Good comment can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can rectify the issue before things get out of hand.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from continuing to spread.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective ”gateway” in place to filter bad customer feedback and let through only positive content about your products and services, you can confidently increase your campaigns and client requests for feedback on your site.
Features
Power Online Reviews offers a number of features to WP users. Here are just a few:
Features For Local Business Users
- Collect visitor feedback easily.
- Customer feedback is centrally managed on local business website.
- Manage good and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, tablets, and portable devices.
All user feedback is stored centrally in the “Manage Feedbacks” area. (Product screenshot source: plugin website)
Click on an item to view customer feedback. (Image: Power Online Reviews )
Plugin Administration Settings
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Display title/prompt and default formatted text. Change form color background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” rating level.
Edit your review form. (Image source: Power Online Reviews website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a risk-free, thirty day, 100% money-back guarantee.
Software Cost
- Single – Install the plugin on 1 domain that you own. Cost = $9.75
- Multi-User – Can be installed on all of your own domains. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Pricing details of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this content was published. This may or may not be the actual pricing charged by the plugin seller when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how-to” videos of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Companies everywhere are ignoring opportunities to create happier customers and boost their revenues because they are not managing their online reputations effectively. This plugin offers a simple way to manage user feedback on your site.
For full details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Feedback
***
***