How good is your reputation online?
In this article, we discuss a tool for WordPress users that can help you avoid the escalation of problem reviews about your products through effective user review management.
Let’s Review …
Power Online Reviews – User Reviews Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that 3rd-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple screening process can help to ensure the submission of more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate your products or services. (Image: Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services and products.
Positive Customer Rating
Visitors rate your products with a simple 5-star rating system. (Image: Power Online Reviews )
When customers leave a positive rating, they are invited to add a review to one or more 3rd-party review sites …
Visitors who leave good feedback are asked to leave a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Screenshot sourced from Power Online Reviews )
What Happens When Users Leave Poor Feedback?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews )
Users who leave poor ratings (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the customer review is saved locally, giving you the option to contact the user and also avoiding them venting or posting negative comments on Facebook, social media sites, or other third-party review sites.
The plugin stores negative feedback from customers on your site. (Screenshot: plugin website)
Go here to learn more: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In No Time
Power Online Reviews is quite easy to install. Simply upload it to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can ruin your business. Good feedback can increase revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a process for filtering bad customer feedback and promoting only positive content about your products and services, you can confidently increase your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many unique features to WordPress users. Here are just some:
User Features
- Allows easy collection of visitor feedback.
- Centrally manage customer feedback on local business website.
- Manage good and negative reviews ethically.
- Good reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, tablet, and smart device.
All visitor feedback is stored centrally in the Feedback Management section. (Image source: plugin website)
Click on an entry to view visitor comments. (Source: Power Online Reviews )
Admin Features
- All forms are instantly created when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating level (e.g. “3″).
Your review form is fully editable. (Source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, 100% money-back guarantee.
Product Price
- Single Site Personal License – Install the plugin on 1 domain that you own. Cost = $9.75
- Multi-User Edition – Install the plugin on all sites that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can be included for sale with site installation (passing on single user license). Price = $37.00.
Note: Pricing details of the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. Currently, the software is selling for the amounts shown above. This may not be the actual price set by the software developer when you visit the website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing:
Additional Information
For ”how to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Businesses around the world are missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to begin managing user feedback on your site.
For more information, visit the plugin website here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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