Do you have a system in place to manage your online reputation?
In this article, we’ll look at a simple yet effective tool for WordPress users that can help to avoid the escalation of problem reviews about your products through effective user review management.
Introducing …
Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows any business to create positive customer review campaigns, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This process can help you generate more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask visitors to rate you. (Screenshot above sourced from plugin website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your products with a one-click rating feature and submit their feedback.
Good Customer Rating
Visitors rate you using a simple 5-star rating system. (Image: Power Online Reviews website)
Customers who submit a positive rating are invited to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give positive feedback are invited to write a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Source: Power Online Reviews website)
What Happens When Users Leave Negative Ratings?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
Users who leave bad feedback (e.g. ”2″) are not sent to 3rd-party review sites.
Instead, the comments are saved locally, giving you the opportunity to contact the customer giving you a bad name in public.
The plugin captures poor feedback from users on your site. (Screenshot: Power Online Reviews website)
More info: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Just upload a zip file containing the plugin files to your Plugin folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously kill your business. Good comment can boost revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you create a system to filter poor user feedback and promote only positive content about your business, products or services, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to WP users. Here are just a few:
Features For Business Users
- Easy collection of user feedback.
- Customer feedback is centrally managed on local business website.
- Legitimate management of good and bad reviews.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer or tablet screen, and mobile device.
All customer feedback is centrally stored in the “Manage Feedbacks” section. (Source: Power Online Reviews )
Click on an item to view customer feedback. (Product screenshot: Power Online Reviews website)
Admin Settings
- All forms are instantly created when plugin is activated.
- Completely editable review forms.
- Main Review Form: Add image of business. Customize title/prompt and formatted text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating number or higher will be considered a “good” review (e.g. “3″). Everything below this level will be considered a “bad” review and held ”Manage Feedbacks” screen, so your visitors will not be asked to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Edit your review form. (Product screenshot: plugin website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website navigation menus.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, full refund guarantee.
Plugin Pricing
- Single License Edition – Install the plugin on a single of your own sites. Price = $9.75
- Multi-User Edition – Can be installed on all domains that you own. Cost = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can be flipped with site installation (passing on single user license). Cost = $37.00.
Please Note: Pricing for the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. Presently, the product sells for the pricing shown above. This may or may not be the actual pricing charged by the plugin seller when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing how the plugin works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses all around the world are currently missing out on opportunities to create happier customers and increase their revenues because they are still ignoring their online reputations. This plugin offers a simple, easy and inexpensive way to begin managing user reviews on your site.
For full details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing Client Reviews
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