Are you effectively ignoring your online reputation?
In this article, we’ll explore a plugin for WordPress users that allows you to legally and ethically manage customer feedback.
Announcing …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that fast, simple and easy way to help you generate a lot more positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This simple filtering process ensures more positive 3rd-party reviews and happier customers where the service may have been below standard.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask customers to rate your business. (Screenshot above sourced from plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your products or services using a one-click rating feature and submit their response.
Positive Customer Ratings
Visitors rate you with a simple 5-star system. (Source: Power Online Reviews website)
Customers who leave good ratings (e.g. ”4” or “5”) are then invited to share their review on one or more 3rd-party review sites (you specify which third-party review sites to display) …
Users who give positive ratings are asked to provide a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of your business, services or products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Screenshot above sourced from plugin website)
What Happens When Users Leave Bad Ratings?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Image: Power Online Reviews )
When customers submit poor ratings, they are not sent to third-party review sites.
Instead, the review is saved locally, giving you the option to contact the customer and also help prevent the venting or posting of negative comments on Facebook, social media sites, or other third-party review sites.
The plugin captures negative feedback from users on your site. (Screenshot: Power Online Reviews website)
Go here to learn more about the plugin: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Easy To Install
Power Online Reviews is really easy to install. Simply upload the plugin file to your Plugin folder via your WordPress administrator area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Negative Reviews
Negative comments can seriously hurt your reputation. Positive feedback can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”net” in place for filtering poor customer feedback and promoting only positive content about your business, you can confidently begin increasing your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides a number of features to site owners. Here are just some of these features:
User Features
- Collect user feedback easily.
- Centrally manage customer feedback on local business website.
- Ethical management of good and bad reviews.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, tablets, or portable devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” area. (Product screenshot sourced from Power Online Reviews )
Click on an entry to view customer comments. (Screenshot source: Power Online Reviews website)
Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- All review forms are fully editable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum ”positive” feedback level (e.g. “3″).
Edit your review form. (Product screenshot sourced from Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, full money-back guarantee.
Plugin Price
- Single User License – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User – Can be installed on multiple sites that you own. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: The cost of purchasing Power Online Reviews depends on whether there are any promotions or limited-time special offers. The pricing above was correct at the time this content was written. This may not be the actual price set by the plugin developer when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Companies are missing out on opportunities to create happier customers and grow their business because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to begin managing your customer feedback.
To learn more, check out the plugin here: Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
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