Do you have an effective strategy to manage your online reputation?
In this article, we explore a WordPress plugin that lets you legally and ethically manage user reviews.
Announcing …
Power Online Reviews – WordPress Plugin For Management Of Customer Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that can help you generate more positive reviews for your business, services or products, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple filtering process can help to ensure the submission of more 3rd-party reviews that are positive and improves user experience where the service may have fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate your services. (Image: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
Positive Customer Rating
Visitors rate you using a simple 5-star system. (Screenshot: Power Online Reviews )
Users who submit positive ratings are then invited to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Customers who give positive feedback are asked to provide a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of your business, services or products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews website)
Negative Customer Rating
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Image: Power Online Reviews website)
When customers leave a negative rating (e.g. ”1”, “2”, or “3”), they are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all dissatisfaction and hopefully turn the situation around.
The plugin stores negative feedback from customers on your site. (Product screenshot: Power Online Reviews )
More info: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In No Time
Power Online Reviews is really easy to install. Simply upload it to your Plugins folder via your WordPress admin account and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Poor reviews can seriously ruin your business. Positive comment can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the situation before things get out of hand.
Additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective ”net” for filtering negative visitor feedback and promoting positive content about your business, products or services, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to WP users. Here are just some of these features:
Features For Local Business Users
- Collect visitor feedback easily.
- Customer feedback is centrally managed on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on any computer, and mobile device.
All visitor feedback is stored centrally in the Feedback Management section. (Product screenshot: Power Online Reviews website)
Click on an entry to view customer comments. (Source: plugin website)
Admin Settings
- All forms are automatically created when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating option or above constitutes a “good” review (e.g. ”4”). Everything below this number will be deemed a “bad” review and held in the plugin management area, so your visitors will not be asked to continue to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Product screenshot: Power Online Reviews )
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, 30 day, full money-back guarantee.
Plugin Cost
- Single License Edition – Install the plugin on one site that you own. Cost = $9.75
- Multi-User – Can be installed on multiple of your own sites. Cost = $29.00.
- Developer License Edition – Can be installed on any site you own. Can be installed on all client sites for payment or part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The cost to purchase the Power Online Reviews product depends on whether there are any promotions or limited-time specials being offered. Presently, the plugin is selling for the pricing shown above. This may or may not be the actual price set by the software developer when you visit the product website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses are missing out on opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple way to manage user reviews on your website.
For more details, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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