Do you have an effective online reputation management strategy in place?
In this article, we’ll look at a simple yet effective plugin for WordPress users that can help to avoid the escalation of problem reviews about your business, products or services through effective user review management.
Let’s Review …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that 3rd-party review sites, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for attention by the business owner.
This can help you create more positive 3rd-party reviews and improves customer satisfaction where the service has been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask users to rate you. (Product screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your service with a one-click rating feature and submit their feedback.
Good Customer Rating
Users rate your products with a simple 5-star system. (Screenshot sourced from plugin website)
Customers who submit a positive rating are then asked to share their review on one or more third-party review sites …
Users who leave good feedback are asked to leave a review on a third-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good feedback to your third-party review pages. (Screenshot: Power Online Reviews website)
Bad Customer Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
Users who submit negative feedback are not sent to third-party review sites.
Instead, the user reviews are saved to your website, giving you the option to engage with the user and hopefully turn the situation around.
The plugin captures negative feedback from customers on your site. (Product screenshot: plugin website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Ready To Start Using In Very Little Time
Power Online Reviews installs just like any other WP plugin. Just upload it to your Plugin folder via your administrator area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Negative Reviews
Poor reviews can seriously kill your reputation. Good comment can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can rectify the problem before things get worse.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you have a process in place for filtering bad user reviews and promoting only positive content about your products or services, you can confidently begin increasing your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to website owners. Here are just some:
Features For Business Users
- Easy collection of user feedback.
- Review customer feedback on local business website.
- Ethical management of positive and poor reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers or tablet screens, or portable devices.
All customer feedback is stored centrally in the Feedback Management section. (Source: plugin website)
Click on a record to view user feedback. (Product screenshot source: Power Online Reviews )
Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Review forms are fully editable.
- First Review Form: Add image of business. Customize title/prompt and default text. Edit form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating level or higher constitutes a “good” review (e.g. ”4”). Everything below this level will be deemed a “bad” review and stored ”Manage Feedbacks” area, so visitors will not be invited to submit reviews to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Source: Power Online Reviews )
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, complete money-back guarantee.
Plugin Pricing
- Single User Personal License – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User Licensing – Install the plugin on all as many of your own sites as you like. Price = $29.00.
- Developer License Edition – Can be installed on any site you own. Install the plugin on all client sites for payment or as part of a paid service. Can be included for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Current pricing for the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. The pricing shown above was current when this content was written. This may or may not be the actual price charged by the product author when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price here:
Additional Information
For a demo video showing how the software works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Businesses are missing out on opportunities to attract new customers and increase their revenues because they are not effectively monitoring their online reputations. Power Online Reviews offers a simple, easy and affordable solution to manage your customer feedback.
For complete details, visit the plugin website: Power Online Reviews – Client Reviews Management Plugin For WordPress
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