Managing online reputation should not be avoided if you want your business to grow.
In this article, we explore a simple WordPress plugin that allows you to legally and ethically manage your customer feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you increase the number of positive reviews for your business, services and products, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This simple process helps to create more third-party reviews that are positive and improves customer satisfaction where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask users to rate you. (Product screenshot: Power Online Reviews )
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate you with a 5-star rating feature and submit their response.
Good User Ratings
Visitors rate you using a simple 5-star system. (Source: plugin website)
When users submit a positive rating (e.g. “4″), they are then invited to share their review on one or more third-party review sites (you specify which third-party review sites to display) …
Customers who leave positive feedback are asked to submit a review on a 3rd-party review site. (Screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Screenshot sourced from Power Online Reviews website)
Negative Customer Ratings
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot source: plugin website)
Users who leave a poor rating are not sent to 3rd-party review sites.
Instead, the user review is saved in your site’s admin area, allowing you to respond directly to any complaints and hopefully turn them back into happy users.
The plugin captures poor comments from visitors on your site. (Screenshot source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Ready To Go To Work In Very Little Time
Power Online Reviews installs like any WordPress plugin. Simply upload the plugin file to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can harm your reputation. Good comment can grow revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits of using the plugin include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you put a system in place to filter poor visitor feedback and allow only positive comments about your business through, you can confidently increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many unique features to site owners. Here are just some of these features:
Features For Business Users
- Allows easy collection of user feedback.
- Visitor feedback is centrally managed on your site.
- Manage favorable and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, and smartphone device.
Your visitor feedback is centrally stored in the Feedback Management area. (Screenshot: Power Online Reviews website)
Click on an entry to view visitor feedback. (Screenshot: plugin website)
Admin Features
- Forms are automatically generated as soon as the plugin is activated.
- Review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating number or higher constitutes a “good” review (e.g. “3″). Everything below the number you set will be deemed a “bad” review and captured ”Manage Feedbacks” screen, so your visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Screenshot sourced from plugin website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site navigation menus.
Power Online Reviews Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, thirty day, complete refund guarantee.
Software Cost
- Single – Can be installed on one of your own sites. Price = $9.75
- Multi-User License Edition – Can be installed on multiple of your own sites. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Note: Pricing for the Power Online Reviews product depends on whether there are any promotions or limited-time specials being offered. The above reflects the current price when this content was written. This may not be the actual price set by the software developer when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing information:
Additional Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies are currently missing out on opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations. This plugin offers a simple, easy and inexpensive way to begin managing customer reviews on your website.
For more details, check out the plugin here: Power Online Reviews – WordPress Plugin For User Reviews Management
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