Are you effectively ignoring your online reputation?
In this article, we look at a simple plugin for WordPress users that can help to avoid the escalation of problem reviews about your business through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Managing User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows any business to third-party review sites, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This simple process can help you generate more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate you. (Source: plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Positive User Rating
Users rate your products using a simple 5-star system. (Screenshot source: plugin website)
Users who leave a positive rating are asked to add a review to one or more third-party review sites …
Visitors who give good ratings are invited to leave a review on a 3rd-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of your business, services or products …
The plugin sends customers who leave positive ratings to your third-party review pages. (Product screenshot: Power Online Reviews )
Poor Customer Ratings
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Source: Power Online Reviews website)
When customers submit bad feedback (e.g. ”1”, “2”, even “3”), they are not sent to third-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to all complaints giving you a bad name in public.
The plugin captures poor comments from visitors on your site. (Image: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Quick And Simple To Install And Use
Power Online Reviews installs just like any WordPress plugin. Just upload the plugin file to your Plugin folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevent Poor Reviews From Spreading
Poor reviews can seriously kill your reputation. Great feedback can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can rectify the issue before things get out of hand.
Some additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you put a process in place for filtering negative customer feedback and promoting positive content about your business, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to WordPress users. Here are just some:
User Features
- Collect user feedback easily.
- Central management of visitor feedback on your site.
- Manage good and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, tablets, or mobile devices.
Your user feedback is centrally stored in the “Manage Feedbacks” screen. (Product screenshot source: plugin website)
Click on a record to view visitor comments. (Source: Power Online Reviews website)
Administration Settings
- Forms are instantly created when plugin is activated.
- Review forms are completely customizable.
- Main Review Form: Add business image. Customize title/prompt and formatted text. Edit form color background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating option or above constitutes a “good” review (e.g. “3″). Everything below this number will be considered a “bad” review and stored in the plugin management area, so visitors will not be invited to proceed to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Product screenshot: Power Online Reviews )
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, complete money-back guarantee.
Plugin Price
- Single User Licensing – Can be installed on a single of your own domains. Price = $9.75
- Multi-User License – Can be installed on all sites that you own. Cost = $29.00.
- Developer Licensing – Install the plugin on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: The cost to purchase the product depends on whether there are any promotions or limited-time special offers. Presently, the plugin is selling for the pricing shown above. This may or may not be the actual pricing set by the product developer when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing information here:
Additional Info
For ”how-to” videos showing how the software works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses all over the world are currently ignoring opportunities to create happier customers and grow their business because they ignore their online reputations. This plugin offers a simple, easy and affordable way to begin managing user reviews on your site.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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