Do you have an effective online reputation management strategy?
In this article, you will learn about a simple yet effective WordPress plugin that allows you to legally and ethically manage customer reviews.
Our WordPress Plugin Choice For Users …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that fast, easy and simple way to generate a lot more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for attention by the business owner.
This process can help you generate more positive third-party reviews and happier customers where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Source: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services or products.
What Happens When Users Submit Good Feedback?
Users rate your products or services with a simple 5-star rating system. (Screenshot: plugin website)
Customers who leave positive ratings are then asked to share their review on one or more 3rd-party review sites …
Visitors who give positive feedback are invited to write a review on a 3rd-party review site. (Product screenshot sourced from plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of their experience with your company, services and products …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Users Leave Bad Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot: Power Online Reviews )
Customers who submit a negative rating (e.g. ”1”, “2”, or even “3”) are not sent to third-party review sites.
Instead, the comments are saved locally, giving you the option to contact the customer and hopefully turn the situation around.
The plugin stores poor feedback from visitors on your site. (Image: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Quick And Easy To Install And Use
Power Online Reviews is really easy to install. Just upload the plugin file to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously damage your business. Positive reviews can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the situation before things get out of hand.
Some additional benefits and advantages include:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create a process for filtering negative user feedback and letting through only positive comments about your business, products and services, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Features
Power Online Reviews offers many features to site owners. Here are just some of these:
Features For Local Business Users
- Easy collection of user feedback.
- Visitor feedback is centrally managed on your website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on all computers, tablets, and smart devices.
Your customer feedback is stored centrally in the Feedback Management area. (Product screenshot sourced from Power Online Reviews )
Click on an item to view visitor comments. (Image source: Power Online Reviews website)
Administration Features
- Forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating option or above will be considered a “good” review (e.g. “3″). Everything below this number will be considered a “bad” review and held feedback management area, so your visitors will not be invited to proceed to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Screenshot source: Power Online Reviews )
Useful Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Product License Price
- Single License Edition – Can be installed on one of your own domains. Cost = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Cost = $29.00.
- Developer License Edition – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Please Note: Price details for the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. The pricing shown above was correct when this review was published. This may not be the actual pricing charged by the product seller when you visit the site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For ”how-to” videos showing how the plugin works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Businesses all over the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations. Power Online Reviews offers a simple, easy and affordable way to manage your customer reviews.
For complete details, visit the plugin website: Power Online Reviews – Client Feedback Management Plugin For WordPress
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