Do you have an effective online reputation management strategy in place?
In this article, we explore a WordPress plugin that can help to avoid the escalation of negative reviews about your products through effective customer review management.
Introducing …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that 3rd-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This can help you generate more positive 3rd-party reviews and happier customers where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask customers to rate your products. (Image source: plugin website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your products using a one-click rating feature and submit their response.
What Happens When Users Leave Good Ratings?
Customers rate your services using a simple 5-star rating system. (Source: Power Online Reviews )
Customers who leave good ratings are asked to add a review to one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Visitors who give good feedback are invited to write a review on a third-party review site. (Source: plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Product screenshot sourced from Power Online Reviews )
What Happens When Customers Submit Bad Ratings?
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot: Power Online Reviews )
Customers who leave a poor rating (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the user reviews are saved to your admin area, allowing you to respond directly to all negative feedback giving you a bad name in public.
The plugin stores poor feedback from visitors on your site. (Image source: Power Online Reviews )
Learn more about this plugin here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Quick And Easy To Install And Set Up
Power Online Reviews is very easy to install. Just upload a zip folder that contains the plugin files to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can harm your business. Positive reviews can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional benefits of using this plugin include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you create a ”gateway” for filtering bad user reviews and promoting positive content about your business, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many great features to site owners. Here are just a few of these:
User Features
- Collect visitor feedback easily.
- Centrally manage user feedback on your website.
- Manage favorable and bad reviews ethically.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on all computers, tablets, or smartphone devices.
All visitor feedback is stored centrally in the Feedback Management screen. (Image: Power Online Reviews website)
Click on an entry to view user comments. (Image: Power Online Reviews )
Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Review forms are fully customizable.
- Main Review Form: Display business image. Customize title/prompt and formatted text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum “good” star rating level.
Your review form is completely editable. (Screenshot: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site pages.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete refund guarantee.
Software Price
- Single License Edition – Can be installed on one domain that you own. Price = $9.75
- Multi-User License Edition – Can be installed on all as many of your own sites as you like. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. Currently, the software sells for the prices shown above. This may not be the actual pricing charged by the software seller when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing:
Additional Info
For a demo video showing how the plugin works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses everywhere are ignoring opportunities to attract new customers and increase their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple way to manage user feedback on your website.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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