Do you know what users are saying about you online?
In this article, you will learn about a simple yet effective WordPress plugin that allows you to legally and ethically manage user feedback.
Let’s Review …
Power Online Reviews – WordPress Plugin For Managing User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that third-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple sorting process can help you generate more positive third-party reviews and happier customers where the service has been below standard.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask visitors to rate your products or services. (Screenshot: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
Positive User Rating
Customers rate your services or products using a simple 5-star system. (Source: plugin website)
Customers who leave positive feedback (e.g. “4″) are invited to share their review on one or more 3rd-party review sites …
Users who leave positive feedback are asked to leave a review on a third-party review site. (Image: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Screenshot sourced from plugin website)
What Happens When Users Submit Poor Ratings?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews )
Customers who leave a bad rating (e.g. ”1”, “2”, or even “3”) are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all negative feedback and hopefully turn them back into happy users.
The plugin stores negative comments from customers on your site. (Image: plugin website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Quick And Easy To Install And Implement
Power Online Reviews is very easy to install. Simply upload it to your Plugin folder via your administrator section and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can ruin your reputation. Great reviews can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional benefits of this plugin include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective system for filtering bad user feedback and letting through only positive comments about your business, you can confidently increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to WP users. Here are just some:
Features For Business Users
- Collect customer feedback easily.
- Visitor feedback is centrally managed on your site.
- Manage positive and bad reviews ethically.
- Positive reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on all computers, tablets, or mobile devices.
Your visitor feedback is centrally stored in the “Manage Feedbacks” section. (Screenshot: plugin website)
Click on a record to view visitor feedback. (Image: plugin website)
Plugin Administration Settings
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating option or above is to be considered a “good” review (e.g. ”4”). Everything below this number will be considered a “bad” review and held in your site, so your visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Screenshot: Power Online Reviews website)
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, complete money-back guarantee.
Product License Cost
- Single – Can be installed on a single site that you own. Price = $9.75
- Multi-User – Can be installed on all sites that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Can be installed on any client site as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: The cost of purchasing Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. Presently, the product retails for the pricing shown above. This may or may not be the actual price set by the product seller when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing details here:
Additional Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Businesses around the world are ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to manage customer reviews on your website.
For full details, check out the plugin here: Power Online Reviews – Easy Customer Feedback Management For WordPress
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