Do you know what people are saying about your business online?
In this article, you will learn about a simple tool for WordPress users that can help to avoid the escalation of negative reviews about your products through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Easy Management Of Client Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for attention by the business owner.
This simple process ensures more third-party reviews that are positive and improves user experience where the service may have been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your products. (Screenshot above sourced from Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
What Happens When Customers Submit Good Feedback?
Customers rate you with a simple 5-star system. (Image source: plugin website)
Customers who leave positive feedback (e.g. “4″) are then invited to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Users who leave good feedback are asked to write a review on a 3rd-party review site. (Product screenshot source: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of your company, services and products …
The plugin sends customers who leave good feedback to your third-party review pages. (Screenshot: plugin website)
What Happens When Customers Leave Poor Feedback?
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot: plugin website)
When users submit a negative rating, they are not sent to third-party review sites.
Instead, the comments are saved on your site, giving you the option to contact the user and hopefully turn the situation around.
The plugin captures poor comments from users on your site. (Product screenshot source: Power Online Reviews website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your website:
Quick And Easy To Install And Set Up
Power Online Reviews installs like every WordPress plugin. Simply upload it to your Plugin folder via your admin user account and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously hurt your business. Good feedback can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Campaigns For User Reviews With Confidence: Once you put an effective ”gateway” in place for filtering poor customer feedback and letting through only positive content about your products and services, you can confidently begin increasing your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of great features to WordPress users. Here are just a few of these:
Features For Business Users
- Easy collection of visitor feedback.
- Visitor feedback is centrally managed on your website.
- Ethical management of positive and poor reviews.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, tablets, or portable devices.
Your customer feedback is centrally stored in the “Manage Feedbacks” section. (Source: Power Online Reviews )
Click on an entry to view customer feedback. (Screenshot above sourced from plugin website)
Plugin Administration Features
- All forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Add business image. Display title/prompt and text. Edit form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating level or higher will be regarded as being a “good” review (e.g. ”4”). Everything below the number you set will be considered a “bad” review and captured in the plugin management area, so your visitors will not be asked to continue to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Edit your review form. (Source: plugin website)
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, 30 day, complete money-back guarantee.
Plugin Price
- Single Edition – Install the plugin on a single of your own sites. Cost = $9.75
- Multi-User Personal License – Can be installed on multiple as many of your own domains as you need. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for the product depends on whether there are any promotions or limited-time special offers. Currently, the plugin is being retailed for the pricing shown above. This may not be the actual pricing set by the plugin seller when you visit the website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many businesses are ignoring opportunities to create happier customers and increase their revenues because they are not effectively managing their online reputations. This plugin offers a simple solution to manage user feedback on your site.
For complete details, check out the plugin here: Power Online Reviews – Client Reviews Management Plugin For WordPress Users
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