Do you have an effective system for managing your online reputation?
In this article, you will learn about a simple WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective user review management.
Let’s Review …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that fast, easy and simple way to help you generate a lot more positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This can help you create more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How It Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask customers to rate your business. (Screenshot: Power Online Reviews website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
What Happens When Users Submit Good Feedback?
Customers rate your services using a simple 5-star system. (Product screenshot: plugin website)
Customers who submit positive ratings (e.g. “4″) are invited to add a review to one or more third-party review sites …
Users who give good feedback are asked to provide a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good ratings to your third-party review pages. (Screenshot source: plugin website)
Poor Customer Rating
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Image: plugin website)
Customers who leave poor feedback are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any complaints and also minimize the possibility of users venting or posting negative comments on Facebook, forums, or other third-party review sites.
The plugin stores negative feedback from visitors on your site. (Product screenshot sourced from Power Online Reviews website)
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Quick And Simple To Install And Use
Power Online Reviews is very easy to install. Just upload it to your Plugins folder via your admin user login and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously ruin your reputation. Positive comment can boost revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you create a process for filtering bad visitor reviews and letting through only positive content about your business, you can confidently increase your campaigns and client requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to website owners. Here are just some:
Features For Local Business Users
- Easy collection of customer feedback.
- Visitor feedback is centrally managed on local business website.
- Manage favorable and negative reviews ethically.
- Good reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and display correctly on any computer or tablet screen, and smartphone device.
All user feedback is centrally stored in the “Manage Feedbacks” area. (Product screenshot: Power Online Reviews website)
Click on an entry to view user feedback. (Source: Power Online Reviews website)
Plugin Administration Settings
- All forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating level or above will be considered a “good” review (e.g. ”4”). Everything below the number you set will be categorized as a “bad” review and stored feedback management area, so visitors will not be asked to proceed to the third-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Product screenshot: plugin website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, complete refund guarantee.
Plugin Cost
- Single Edition – Install the plugin on a single of your own sites. Cost = $9.75
- Multi-User Edition – Can be installed on all as many of your own domains as you like. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: The cost to purchase Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing above was current when this article was published. This may not be the actual price charged by the product seller when you visit the product site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many businesses are missing out on opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple solution to begin managing your customer feedback.
For complete details, visit the plugin website here: Power Online Reviews – Easy User Feedback Management For WordPress
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