Do you know what customers are saying about your business online?
In this article, we’ll look at a WordPress plugin that can help you avoid the escalation of problem reviews about your business through effective user review management.
Announcing …
Power Online Reviews – WordPress Plugin For Managing Client Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that third-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This simple process can help you generate more positive third-party reviews and improves user experience where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask customers to rate your products. (Image: Power Online Reviews website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products.
Positive User Ratings
Users rate your services using a simple 5-star rating system. (Screenshot sourced from Power Online Reviews )
Users who submit good ratings (e.g. “4″) are invited to share their review on one or more third-party review sites …
Users who leave good feedback are asked to write a review on a 3rd-party review site. (Screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review …
The plugin sends users who leave positive ratings to your third-party review pages. (Image: Power Online Reviews )
What Happens When Customers Leave Bad Ratings?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
Users who leave negative feedback (e.g. ”1”, “2”, or “3”) are not sent to 3rd-party review sites.
Instead, the reviews are saved to your admin area, allowing you to respond directly to all negative feedback and hopefully turn them back into a happy user.
The plugin captures negative comments from visitors on your site. (Source: Power Online Reviews website)
To learn more about the plugin go here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Easy To Install
Power Online Reviews installs like any WordPress plugin. Simply upload a zip file that contains the plugin to your Plugins folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Poor reviews can seriously hurt your business. Good feedback can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the problem before things get worse.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from continuing to grow.
- Increase Targeting Of Client Reviews With Confidence: Once you put a ”net” in place for filtering negative user feedback and promoting positive comments about your business, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of features to WordPress users. Here are just a few:
Features For Local Business Users
- Collect visitor feedback easily.
- User feedback is centrally managed on your site.
- Manage good and bad reviews ethically.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, or smart device.
All user feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews website)
Click on a record to view user comments. (Product screenshot sourced from Power Online Reviews website)
Plugin Admin Settings
- All forms are instantly created as soon as you activate the plugin.
- Review forms are completely editable.
- First Review Form: Display business image. Customize title/prompt and default formatted text. Edit form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating option or higher constitutes a “good” review (e.g. ”4”). Everything below the level you specify will be categorized as a “bad” review and held in your site, so your visitors will not be asked to proceed to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Your review form is fully editable. (Screenshot: plugin website)
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, 30 day, 100% refund guarantee.
Product Cost
- Single User Licensing – Install the plugin on 1 site that you own. Price = $9.75
- Multi-User – Can be installed on all of your own domains. Cost = $29.00.
- Developer License Edition – Can be installed on any site you own. Install the plugin on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: The cost of purchasing Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The price shown above was correct at the time this content was published. This may or may not be the actual price set by the plugin author when you visit the plugin website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current price here:
Additional Info
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many companies are currently missing out on opportunities to create happier customers and boost their revenues because they are not managing their online reputations. Power Online Reviews offers a simple way to begin managing your customer feedback.
For more information, visit the plugin website here: Power Online Reviews – Easy User Reviews Management For WordPress
***
***