How do you manage your online reputation in the digital economy?
In this article, we explore a simple yet effective tool for WordPress users that can help to avoid the escalation of problem reviews about your services through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – User Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that can help you generate hundreds, if not thousands, of positive reviews for your business, services and products, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This helps to generate more 3rd-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask visitors to rate you. (Screenshot sourced from Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate you using a 5-star rating feature and submit their response.
What Happens When Customers Submit Good Ratings?
Customers rate your business with a simple 5-star rating system. (Source: Power Online Reviews website)
Users who submit a positive rating (e.g. “4″) are then asked to add a review to one or more 3rd-party review sites …
Customers who leave good feedback are invited to leave a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of your business, services or products …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Screenshot above sourced from plugin website)
Negative Customer Ratings
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot: Power Online Reviews )
Users who leave a bad rating (e.g. “1″) are not sent to third-party review sites.
Instead, the user review is saved in your admin area, giving you the opportunity to engage with the user and hopefully turn them back into a happy user.
The plugin captures negative feedback from visitors on your site. (Image source: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Fast And Easy To Install And Use
Power Online Reviews installs just like any plugin. Simply upload it to your Plugin folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Bad Reviews
Negative feedback can kill your business. Great comment can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can fix the problem before things get out of hand.
Some additional plugin benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you create an effective ”gateway” to filter negative customer feedback and allow only positive content about your products or services to get through, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Features
Power Online Reviews provides many unique features to WordPress users. Here are just some of these features:
Features For Local Business Users
- Allows easy collection of visitor feedback.
- Review customer feedback on local business website.
- Manage good and negative reviews ethically.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on any computer, tablet, or smart device.
Your customer feedback is centrally stored in the Feedback Management screen. (Source: plugin website)
Click on an item to view user feedback. (Product screenshot: plugin website)
Admin Settings
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Display title/prompt and default formatted text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum “good” star rating option.
Customize your review form. (Screenshot: plugin website)
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, full refund guarantee.
Software Cost
- Single – Can be installed on 1 of your own sites. Cost = $9.75
- Multi-User Licensing – Install the plugin on multiple domains that you own. Cost = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Current pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The price above was current at the time this review was written. This may not be the actual price set by the software developer when you visit the website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For ”how-to” videos showing how the software works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses around the world are currently ignoring opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to begin managing customer feedback on your site.
To learn more, visit the plugin website: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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