How good is your reputation online?
In this article, we look at a simple yet effective tool for WordPress users that can help to avoid the escalation of negative reviews about your business through effective customer review management.
Announcing …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that can help you get more positive reviews for your company, services and products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This can help you create more positive third-party reviews and happier customers where the service has fallen down.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate your products. (Screenshot: plugin website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services and products.
Good User Rating
Users rate you using a simple 5-star rating system. (Image: plugin website)
When users submit a positive rating (e.g. ”5″), they are then asked to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who leave positive ratings are invited to provide a review on a third-party review site. (Source: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Product screenshot sourced from Power Online Reviews )
What Happens When Customers Submit Bad Ratings?
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot: plugin website)
Customers who submit bad ratings (e.g. ”2″) are not sent to 3rd-party review sites.
Instead, the customer review is saved to your site’s admin area, giving you the opportunity to engage with the user and hopefully turn the situation around.
The plugin captures negative feedback from users on your site. (Source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Quick And Easy To Install And Set Up
Power Online Reviews is quite easy to install. Simply upload it to your Plugins folder via your admin user section and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously kill your reputation. Great comment can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the situation before things get out of hand.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you create an effective ”gateway” that filters negative visitor feedback and allows only positive comments about your business, products or services to get through, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to WP users. Here are just some:
User Features
- Allows easy collection of customer feedback.
- Visitor feedback is centrally managed on your website.
- Manage good and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on all computers or tablet screens, or mobile devices.
Your visitor feedback is stored centrally in the Feedback Management area. (Screenshot source: Power Online Reviews website)
Click on an item to view customer feedback. (Screenshot sourced from Power Online Reviews )
Admin Features
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum “good” star rating level.
Your review form is fully editable. (Image: Power Online Reviews website)
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete refund guarantee.
Software Price
- Single User License – Can be installed on a single of your own domains. Price = $9.75
- Multi-User Edition – Install the plugin on multiple domains that you own. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase this product depends on whether there are any promotions or limited-time special offers. The above reflects the current pricing when this article was published. This may or may not be the actual price set by the plugin developer when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing information:
Additional Plugin Info
For ”how to” videos of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses all around the world are missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to manage customer reviews on your website.
For more information, visit the plugin website here: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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