Do you have a strategy to manage your online reputation in the online economy?
In this article, we’ll explore a simple WordPress plugin that can help you avoid the escalation of problem reviews about your services through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that 3rd-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your website back-end for attention by the business owner.
This helps to create more 3rd-party reviews that are positive and improves user satisfaction where the service may have fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask customers to rate your products. (Image: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Positive Customer Rating
Visitors rate your products with a simple 5-star system. (Screenshot: plugin website)
Users who submit a positive rating (e.g. “4″) are asked to add a review to one or more third-party review sites (you specify which third-party review sites to display) …
Customers who leave good feedback are invited to submit a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Image: Power Online Reviews )
Negative Customer Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot source: Power Online Reviews website)
When customers submit poor ratings (e.g. ”1”, “2”, or even “3”), they are not sent to third-party review sites.
Instead, the customer review is saved in your admin backend, giving you the option to engage with the user giving you a bad name in public.
The plugin stores poor comments from customers on your site. (Product screenshot: plugin website)
Go here to learn more: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Ready To Go To Work In Very Little Time
Power Online Reviews installs just like any WP plugin. Just upload a zip file containing the plugin to your Plugin folder via your admin login and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative comments can kill your business. Positive feedback can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Additional benefits of using this plugin include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you have an effective process in place for filtering negative user feedback and letting through only positive comments about your products and services, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many unique features to WordPress users. Here are just some of these features:
User Features
- Collect visitor feedback easily.
- Visitor feedback is centrally managed on local business website.
- Manage positive and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on any computer, tablet, and mobile device.
Your customer feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot sourced from plugin website)
Click on an item to view customer comments. (Source: Power Online Reviews )
Plugin Admin Settings
- Forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- Main Review Form: Display image of business. Customize title/prompt and default text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating number or above will be considered a “good” review (e.g. ”4”). Everything below this number will be considered a “bad” review and stored feedback management area, so visitors will not be invited to proceed to the third-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Your review form is completely editable. (Source: plugin website)
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, full refund guarantee.
Software Price
- Single Site Personal License – Install the plugin on a single of your own domains. Price = $9.75
- Multi-User – Can be installed on multiple as many of your own sites as you like. Price = $29.00.
- Developer License – Install the plugin on any site you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Pricing details of Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The above reflects the pricing at the time this content was written. This may not be the actual price charged by the product seller when you visit the plugin site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies are ignoring opportunities to create happier customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to manage your customer reviews.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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