How good is your reputation online?
In this article, we’ll look at a plugin for WordPress users that can help you avoid the escalation of negative reviews about your products through effective user review management.
Presenting …
Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This simple process can help you generate more third-party reviews that are positive and happier customers where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your products. (Product screenshot: Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
What Happens When Customers Submit Good Feedback?
Visitors rate your services with a simple 5-star system. (Image: plugin website)
Customers who submit good ratings are then invited to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Users who leave positive ratings are invited to provide a review on a 3rd-party review site. (Source: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Screenshot above sourced from Power Online Reviews website)
What Happens When Customers Submit Poor Feedback?
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews website)
When customers submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, giving you the opportunity to engage with the customer and also avoiding them venting or posting damaging remarks on Facebook, social media sites, or other review sites.
The plugin stores poor feedback from customers on your site. (Source: Power Online Reviews )
Go here to learn more: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Configure
Power Online Reviews is really easy to install. Just upload a zip file that contains the plugin files to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Negative Reviews
Negative comments can seriously kill your business. Good reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a system for filtering poor user feedback and letting through only positive content about your business, products or services, you can confidently begin to increase your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to web site owners. Here are just a few:
Features For Local Business Users
- Allows easy collection of user feedback.
- Visitor feedback is centrally managed on local business website.
- Manage favorable and negative reviews ethically.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on all computers, and portable devices.
All user feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: plugin website)
Click on an entry to view customer feedback. (Product screenshot source: Power Online Reviews )
Admin Features
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are completely customizable.
- Main Review Form: Add business image. Display title/prompt and text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating option (e.g. ”4”).
Your review form is completely editable. (Screenshot: Power Online Reviews )
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, full refund guarantee.
Product Price
- Single Site License – Install the plugin on 1 of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple sites that you own. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Price details for this product can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the plugin retails for the prices shown above. This may not be the actual price charged by the product author when you visit the website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many businesses all over the world are missing out on opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to begin managing your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For User Feedback Management
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