Do you have an effective strategy to manage your online reputation in the online economy?
In this article, we’ll look at a WordPress plugin that can help to avoid the escalation of negative reviews about your products through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows you to legally and ethically manage customer reviews, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This simple process ensures more third-party reviews that are positive and happier customers where the service has been below par.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate your products or services. (Screenshot: Power Online Reviews website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your products with a 5-star rating feature and submit their response.
What Happens When Users Leave Good Feedback?
Customers rate your services with a simple 5-star rating system. (Image: plugin website)
Customers who leave a good rating are asked to share their review on one or more third-party review sites (you specify which third-party review sites to display) …
Customers who leave positive feedback are invited to submit a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review …
The plugin sends users who leave good feedback to your third-party review pages. (Product screenshot: plugin website)
What Happens When Customers Leave Bad Feedback?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot: plugin website)
When users submit bad feedback, they are not sent to third-party review sites.
Instead, the reviews are saved to your admin area, giving you the option to contact the customer and hopefully turn them back into happy users.
The plugin captures poor feedback from visitors on your site. (Image: Power Online Reviews )
Learn more here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Fast And Simple To Install And Configure
Power Online Reviews installs just like any plugin. Simply upload the plugin file to your Plugins folder via your administrator login and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can kill your business. Great comment can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits of using the plugin include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from continuing to spread.
- Increase Campaigns For User Reviews With Confidence: Once you put an effective process in place that filters bad user feedback and allows only positive comments about your business, products or services to get through, you can confidently increase your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to WordPress users. Here are just a few:
User Features
- Collect visitor feedback easily.
- Centrally manage user feedback on your website.
- Ethical and legitimate management of positive and bad reviews.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, and smart devices.
Your customer feedback is centrally stored in the Feedback Management area. (Source: Power Online Reviews website)
Click on a record to view visitor comments. (Source: Power Online Reviews website)
Plugin Admin Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display image of business. Display title/prompt and text. Edit form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum “good” rating option (e.g. “3″).
Edit your review form. (Product screenshot source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, 100% refund guarantee.
Product Price
- Single Site Personal License – Can be installed on a single site that you own. Price = $9.75
- Multi-User License – Install the plugin on all sites that you own. Cost = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: Current pricing for the product depends on whether there are any promotions or limited-time special offers. Currently, the plugin retails for the prices shown above. This may or may not be the actual pricing set by the product author when you visit the website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing here:
Additional Info
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses are missing out on opportunities to attract new customers and increase their revenues because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and affordable solution to begin managing customer reviews on your website.
For more details, visit the plugin website here: Power Online Reviews – Easy Client Feedback Management For WordPress
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