Do you have an online reputation management strategy in place for your business?
In this article, we show you a simple WordPress plugin that allows you to legally and ethically manage user feedback.
WordPress Plugin Review …
Power Online Reviews – Easy Client Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This simple process can help to ensure the submission of more positive third-party reviews and improves customer satisfaction where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask users to rate your products or services. (Image: Power Online Reviews website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services or products.
What Happens When Customers Submit Positive Feedback?
Customers rate your products using a simple 5-star rating system. (Product screenshot source: Power Online Reviews website)
When customers submit good ratings, they are invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who leave good feedback are asked to submit a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave a positive review of their experience with your business, services and products …
The plugin sends customers who leave good ratings to your third-party review pages. (Image source: Power Online Reviews )
Negative User Rating
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
Users who submit negative ratings are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, giving you the opportunity to engage with the customer giving you a bad name in public.
The plugin stores negative comments from visitors on your site. (Image: Power Online Reviews website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Ready To Use In Minutes
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Negative comments can hurt your reputation. Great comment can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the problem before things get out of hand.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective ”gateway” that filters poor customer feedback and allows only positive comments about your business, products or services through, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Features
Power Online Reviews offers a number of great features to site owners. Here are just a few of these:
Features For Business Users
- Collect customer feedback easily.
- Central management of customer feedback on your website.
- Manage favorable and poor reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on any computer, tablet, and smartphone device.
All customer feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot sourced from Power Online Reviews website)
Click on an entry to view visitor feedback. (Product screenshot source: plugin website)
Administration Features
- All forms are instantly generated when plugin is activated.
- All review forms are completely editable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating number or above constitutes a “good” review (e.g. “3″). Everything below this level will be deemed a “bad” review and held ”Manage Feedbacks” area, so your visitors will not be asked to submit comments to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Image: plugin website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, thirty day, complete money-back guarantee.
Product Cost
- Single – Can be installed on one of your own sites. Price = $9.75
- Multi-User License – Install the plugin on all of your own sites. Price = $29.00.
- Developer – Can be installed on any site you own. Can be installed on any client site for payment or as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Please Note: Current pricing for the product can vary, depending on whether there are any promotions or limited-time specials being offered. The price shown above was current at the time this article was published. This may or may not be the actual price charged by the product developer when you visit the site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies everywhere are currently missing out on opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy way to manage your online reputation.
For full details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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