Are you effectively managing your online reputation?
In this article, we show you a simple yet effective plugin for WordPress users that can help you avoid the escalation of negative reviews about your business through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you generate more positive reviews for your company, services or products, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for attention by the business owner.
This ensures more 3rd-party reviews that are positive and happier customers where the service has been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask customers to rate your business. (Image: plugin website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your product with a one-click rating feature and submit their response.
What Happens When Users Leave Positive Ratings?
Users rate you with a simple 5-star rating system. (Image: Power Online Reviews )
When customers submit a positive rating, they are then asked to share their review on one or more third-party review sites …
Customers who leave good ratings are asked to submit a review on a third-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review of your company, services and products …
The plugin sends visitors who leave good ratings to your third-party review pages. (Product screenshot source: Power Online Reviews )
What Happens When Users Submit Poor Feedback?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews )
Users who leave a negative rating are not sent to 3rd-party review sites.
Instead, the comments are saved locally, giving you the opportunity to contact the user and also avoiding them venting or posting damaging comments on Facebook, social media sites, or other third-party review sites.
The plugin captures poor feedback from visitors on your site. (Source: Power Online Reviews )
Go here to learn more about this plugin: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your website:
Fast And Easy To Install And Implement
Power Online Reviews installs like any plugin. Just upload a zip file containing the plugin files to your Plugins folder via your admin user login and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative feedback can seriously harm your reputation. Great comment can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a ”net” to filter negative visitor reviews and allow only positive content about your products and services to get through, you can confidently increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews offers many great features to website owners. Here are just a few of these:
Features For Local Business Users
- Collect customer feedback easily.
- Centrally manage visitor feedback on local business website.
- Manage good and poor reviews ethically.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer, tablet, or mobile device.
All visitor feedback is stored centrally in the Feedback Management area. (Image: plugin website)
Click on an item to view user feedback. (Product screenshot: plugin website)
Admin Features
- Forms are instantly generated as soon as the plugin is activated.
- All review forms are fully customizable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating number or above will be considered a “good” review (e.g. ”4”). Everything below the level you specify will be considered a “bad” review and captured feedback management section, so your visitors will not be asked to proceed to the third-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Edit your review form. (Source: plugin website)
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, complete refund guarantee.
Software Cost
- Single Edition – Install the plugin on one site that you own. Price = $9.75
- Multi-User License Edition – Install the plugin on multiple as many of your own domains as you need. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on any client site as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: Current pricing for Power Online Reviews depends on whether there are any promotions or limited-time special offers. The price shown above was correct at the time this article was published. This may or may not be the actual pricing set by the software seller when you visit the product website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many businesses all around the world are ignoring opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations. This plugin offers a simple, easy and inexpensive way to begin managing user feedback on your website.
To learn more, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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