Are you managing your online reputation?
In this article, we’ll look at a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective customer review management.
Presenting …
Power Online Reviews – WordPress Plugin For Management Of User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows you to legally and ethically manage user reviews, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This simple screening process ensures more positive third-party reviews and happier customers where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Product screenshot source: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
What Happens When Users Submit Good Ratings?
Visitors rate your business using a simple 5-star system. (Screenshot source: Power Online Reviews website)
Users who submit good ratings are then asked to add a review to one or more 3rd-party review sites …
Users who leave good feedback are asked to submit a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good ratings to your third-party review pages. (Source: Power Online Reviews website)
Poor User Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews website)
When users submit poor feedback (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the comments are saved to your admin area, giving you the option to engage with the user and also minimize the possibility of users wanting to vent or post damaging remarks on Facebook, forums, or other popular review sites.
The plugin stores poor feedback from users on your site. (Screenshot source: Power Online Reviews website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your web site:
Ready To Go To Work In Minutes
Power Online Reviews is quite easy to install. Simply upload a zip file that contains the plugin files to your Plugins folder via your administrator login and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can kill your business. Positive reviews can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the problem before things get worse.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you have a system in place for filtering poor visitor reviews and letting through only positive content about your products and services, you can confidently increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to site owners. Here are just a few:
Features For Local Business Users
- Collect customer feedback easily.
- Review customer feedback on local business website.
- Manage favorable and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on any computer or tablet screen, and portable device.
All user feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot: plugin website)
Click on a record to view customer comments. (Source: Power Online Reviews )
Plugin Admin Features
- All forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display business image. Display title/prompt and formatted text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum “good” star rating level.
Your review form is completely editable. (Product screenshot: Power Online Reviews website)
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, thirty day, 100% refund guarantee.
Software Cost
- Single User License – Install the plugin on one domain that you own. Price = $9.75
- Multi-User – Can be installed on all of your own sites. Cost = $29.00.
- Developer – Install the plugin on any site you own. Install the plugin on all client sites as part of a paid service. Can be included for sale with site installation (passing on single user license). Price = $37.00.
Note: The price of this product depends on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing when this article was written. This may or may not be the actual price charged by the software developer when you visit the plugin site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price here:
Additional Info
For demo videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many companies all over the world are missing out on opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple and easy way to begin managing user reviews on your website.
For more information, check out the plugin here: Power Online Reviews – Easy Customer Feedback Management For WordPress
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