Do you have an effective online reputation management strategy?
In this article, you will learn about a simple WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Let’s Review …
Power Online Reviews – WordPress Plugin For Client Reviews Management
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows you to legally and ethically manage customer reviews, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This simple filtering process can help to ensure the submission of more positive third-party reviews and improves user satisfaction where the service may have been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp)
How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask users to rate your services. (Source: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your products and services with a 5-star rating feature and submit their feedback.
Good User Rating
Users rate your services or products using a simple 5-star system. (Product screenshot source: Power Online Reviews website)
Customers who leave good ratings (e.g. ”5″) are invited to add a review to one or more third-party review sites (you specify which third-party review sites to display) …
Visitors who give positive feedback are asked to submit a review on a 3rd-party review site. (Source: plugin website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of your company, services or products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Screenshot source: Power Online Reviews )
Bad Customer Ratings
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Source: Power Online Reviews )
When users submit negative feedback (e.g. ”1”, “2”, or “3”), they are not sent to third-party review sites.
Instead, the review is saved to your admin area, allowing you to respond directly to all complaints and also minimize the possibility of customers venting or posting negative comments on Facebook, social media sites, or other popular review sites.
The plugin stores poor comments from visitors on your site. (Source: Power Online Reviews website)
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Ready To Use In Minutes
Power Online Reviews installs just like every other plugin. Just upload a zip file that contains the plugin to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Poor Reviews
Negative comments can seriously kill your business. Good comment can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits of this plugin include:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create an effective system that filters bad customer feedback and lets through only positive comments about your business, products and services, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of features to site owners. Here are just some:
User Features
- Collect customer feedback easily.
- Central management of customer feedback on your site.
- Ethical and legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on any computer or tablet screen, or mobile device.
Your user feedback is centrally stored in the Feedback Management area. (Screenshot: plugin website)
Click on a record to view visitor comments. (Product screenshot source: Power Online Reviews website)
Admin Settings
- All forms are automatically created when plugin is activated.
- Completely editable review forms.
- Main Review Form: Add image of business. Display title/prompt and default formatted text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating number or above will be regarded as being a “good” review (e.g. ”4”). Everything below this level will be deemed a “bad” review and stored in the plugin management area, so your visitors will not be asked to submit reviews to the third-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Edit your review form. (Image source: Power Online Reviews )
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, full money-back guarantee.
Product Price
- Single User Licensing – Can be installed on a single of your own sites. Price = $9.75
- Multi-User Personal License – Install the plugin on multiple of your own domains. Price = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on any client site for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: The price of Power Online Reviews depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin is selling for the pricing shown above. This may or may not be the actual price charged by the plugin seller when you visit the product website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing details:
Additional Plugin Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Companies around the world are missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple, easy and inexpensive way to begin managing customer feedback on your site.
For more information, visit the plugin website here: Power Online Reviews – User Feedback Management Plugin For WordPress
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