Are you effectively managing your online reputation?
In this article, we’ll look at a WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that lets you legally and ethically manage user reviews, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This simple sorting process can help you generate more 3rd-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate you. (Image: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
What Happens When Customers Submit Good Ratings?
Visitors rate your services with a simple 5-star system. (Source: plugin website)
Customers who submit positive feedback (e.g. “4″) are then asked to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give good feedback are invited to submit a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review of your company, services or products …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Product screenshot: Power Online Reviews )
Negative Customer Rating
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: Power Online Reviews website)
Customers who leave bad ratings are not sent to 3rd-party review sites.
Instead, the user reviews are saved to your admin area, giving you the opportunity to contact the customer giving you a bad name in public.
The plugin captures negative feedback from visitors on your site. (Screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your site:
Ready To Use In Minutes
Power Online Reviews is quite easy to install. Simply upload it to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Bad Reviews From Spreading
Poor reviews can seriously harm your business. Great reviews can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you put a process in place to filter bad customer feedback and allow only positive comments about your products or services to get through, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of features to website owners. Here are just a few of these:
User Features
- Collect visitor feedback easily.
- Review user feedback on your site.
- Manage favorable and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on any computer or tablet screen, and mobile device.
All user feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot sourced from plugin website)
Click on an entry to view user feedback. (Source: plugin website)
Admin Settings
- All forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” feedback option (e.g. “3″).
Edit your review form. (Image: plugin website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website navigation menus.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, complete money-back guarantee.
Product Price
- Single Site Personal License – Can be installed on one site that you own. Price = $9.75
- Multi-User Personal License – Can be installed on multiple as many of your own sites as you need. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on any client site as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The cost to purchase the product can vary, depending on whether there are any promotions or limited-time special offers. Presently, the product is selling for the amounts shown above. This may not be the actual pricing set by the product developer when you visit the plugin site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how-to” videos of the plugin in action, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many businesses all around the world are currently ignoring opportunities to create happier customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple solution to begin managing your online reputation.
For more information, check out the plugin here: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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