Online reputation management is becoming more important in the digital economy.
In this article, we explore a simple WordPress plugin that can help to avoid the escalation of negative reviews about your services through effective customer review management.
Presenting …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your website back-end for attention by the business owner.
This simple process helps to create more positive third-party reviews and happier customers where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask users to rate your services or products. (Screenshot: plugin website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services and products.
Good User Rating
Customers rate your services using a simple 5-star system. (Image: Power Online Reviews website)
When customers submit good ratings, they are asked to add a review to one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give good feedback are invited to write a review on a third-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review of your company, services or products …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Screenshot source: Power Online Reviews )
What Happens When Users Submit Poor Ratings?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Image source: plugin website)
When users submit negative ratings (e.g. ”2″), they are not sent to third-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to any dissatisfaction giving you a bad name in public.
The plugin captures negative feedback from visitors on your site. (Source: Power Online Reviews )
Go here to learn more: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Ready To Start Using In Very Little Time
Power Online Reviews installs just like every WordPress plugin. Just upload a zip folder that contains the plugin to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Negative Reviews
Negative comments can seriously damage your business. Great reviews can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits of using the plugin include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from continuing to spread.
- Increase Targeting Of Client Reviews With Confidence: Once you create a ”gateway” for filtering negative user feedback and promoting positive content about your products or services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of features to WordPress users. Here are just some of these:
User Features
- Collect user feedback easily.
- User feedback is centrally managed on your website.
- Manage good and poor reviews ethically.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers or tablet screens, and smartphone devices.
All visitor feedback is stored centrally in the “Manage Feedbacks” section. (Source: Power Online Reviews website)
Click on an item to view visitor comments. (Product screenshot: plugin website)
Plugin Administration Features
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Add title/prompt and text. Edit form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” star rating option (e.g. “3″).
Edit your review form. (Source: Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, 100% refund guarantee.
Plugin Price
- Single License Edition – Install the plugin on a single of your own domains. Cost = $9.75
- Multi-User Edition – Install the plugin on multiple as many of your own domains as you need. Cost = $29.00.
- Developer Licensing – Can be installed on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: The cost of purchasing the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. Presently, the plugin sells for the amounts shown above. This may or may not be the actual price charged by the product developer when you visit the product site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies around the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple way to begin managing user feedback on your site.
For full details, check out the plugin here: Power Online Reviews – Easy Customer Feedback Management For WordPress
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