Are you effectively managing your online reputation?
In this article, we discuss a simple yet effective tool for WordPress users that can help you avoid the escalation of problem reviews about your services through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Management Of Customer Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that 3rd-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This process can help you create more 3rd-party reviews that are positive and improves user experience where the service has been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your products or services. (Screenshot sourced from Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services.
Good Customer Rating
Customers rate you using a simple 5-star system. (Image: Power Online Reviews website)
Users who submit good ratings are invited to share their review on one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who give good ratings are asked to submit a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Image: plugin website)
Poor Customer Ratings
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Image: plugin website)
When customers leave a bad rating (e.g. ”3″ or less), they are not sent to third-party review sites.
Instead, the customer review is saved locally, allowing you to respond directly to any unhappy customers and also help prevent the venting or posting of damaging comments on Facebook, forums, or other review sites.
The plugin stores poor comments from visitors on your site. (Screenshot source: plugin website)
More info: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Ready To Go To Work In Minutes
Power Online Reviews installs like any other WordPress plugin. Just upload a zip file that contains the plugin to your Plugin folder via your WordPress administrator login and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Bad Reviews From Spreading
Bad reviews can seriously hurt your business. Good comment can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the situation before things get worse.
Some additional benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put a ”gateway” in place for filtering negative customer feedback and promoting positive comments about your business, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Features
Power Online Reviews offers many great features to website owners. Here are just a few of these:
Features For Local Business Users
- Collect visitor feedback easily.
- Centrally manage user feedback on local business website.
- Manage favorable and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, tablet, or portable device.
Your customer feedback is centrally stored in the Feedback Management area. (Screenshot: Power Online Reviews website)
Click on an item to view user comments. (Screenshot: Power Online Reviews )
Plugin Admin Settings
- Forms are instantly generated as soon as you activate the plugin.
- All review forms are completely customizable.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” star rating option (e.g. ”4”).
Edit your review form. (Product screenshot source: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, full money-back guarantee.
Software Cost
- Single License Edition – Can be installed on 1 domain that you own. Price = $9.75
- Multi-User Personal License – Install the plugin on multiple as many of your own sites as you need. Cost = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site as part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing details of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. The pricing above was current when this review was written. This may not be the actual pricing set by the product developer when you visit the site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price:
Additional Information
For ”how to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many businesses everywhere are ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to manage customer reviews on your site.
For complete details, visit the plugin website here: Power Online Reviews – User Feedback Management Plugin For WordPress
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