Do you have an online reputation management strategy?
In this article, we’ll explore a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective user review management.
Introducing …
Power Online Reviews – WordPress Plugin For Managing Customer Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the website back-end for attention by the business owner.
This process can help to ensure the submission of more positive third-party reviews and improves customer experience where the service has fallen down.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask users to rate you. (Source: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
Positive User Rating
Users rate your products or services with a simple 5-star rating system. (Source: Power Online Reviews website)
When customers submit a positive rating, they are then asked to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Visitors who give good ratings are asked to submit a review on a 3rd-party review site. (Screenshot above sourced from Power Online Reviews website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review …
The plugin sends users who leave positive feedback to your third-party review pages. (Screenshot source: Power Online Reviews website)
What Happens When Customers Submit Bad Ratings?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot above sourced from Power Online Reviews )
Users who submit a poor rating (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the customer reviews are saved to your site, allowing you to respond directly to all complaints and also help avoid the venting or posting of damaging comments on Facebook, social media sites, or other 3rd-party review sites.
The plugin stores negative feedback from customers on your site. (Product screenshot: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Quick And Simple To Install And Use
Power Online Reviews installs like any other WP plugin. Simply upload the plugin file to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevent Negative Reviews From Spreading
Poor reviews can damage your business. Great reviews can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you create a system to filter bad user feedback and allow only positive comments about your products and services to get through, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to website owners. Here are just a few of these:
User Features
- Collect user feedback easily.
- User feedback is centrally managed on local business website.
- Manage favorable and poor reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, tablets, or smart devices.
All visitor feedback is stored centrally in the “Manage Feedbacks” section. (Product screenshot: Power Online Reviews website)
Click on an entry to view customer comments. (Screenshot sourced from Power Online Reviews website)
Plugin Admin Features
- All forms are automatically created as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating option or higher will be considered a “good” review (e.g. “3″). Everything below this number will be considered a “bad” review and held locally, so your visitors will not be asked to proceed to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Edit your review form. (Image: Power Online Reviews )
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, complete refund guarantee.
Product License Cost
- Single Edition – Can be installed on 1 domain that you own. Price = $9.75
- Multi-User Personal License – Can be installed on multiple of your own domains. Cost = $29.00.
- Developer Edition – Can be installed on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: The price of Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the plugin is selling for the amounts shown above. This may or may not be the actual price set by the software author when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing information:
Additional Information
For demo videos showing how the plugin works, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many companies are currently missing out on opportunities to attract new customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to manage your online reputation.
For full details, visit the plugin website here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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