How good is your reputation online?
In this article, we’ll look at a simple yet effective tool for WordPress users that lets you legally and ethically manage your customer reviews.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows you to legally and ethically manage customer reviews, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This simple process can help you generate more positive 3rd-party reviews and improves customer experience where the service has been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask users to rate your business. (Product screenshot source: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Good User Rating
Visitors rate your services using a simple 5-star system. (Image: Power Online Reviews website)
When customers leave a good rating (e.g. ”5″), they are invited to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Users who give positive feedback are invited to provide a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Source: Power Online Reviews )
What Happens When Users Leave Bad Feedback?
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews )
When users submit a poor rating (e.g. ”2″), they are not sent to third-party review sites.
Instead, the reviews are saved to your site, allowing you to respond directly to all negative feedback giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Source: Power Online Reviews website)
For more details go here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Easy & Fast To Install
Power Online Reviews installs just like any other plugin. Simply upload the plugin file to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously hurt your business. Great feedback can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective system that filters bad user reviews and lets through only positive content about your business, you can confidently increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of features to WP users. Here are just a few:
User Features
- Allows easy collection of visitor feedback.
- Review visitor feedback on your site.
- Ethical management of positive and poor reviews.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, and mobile devices.
Your user feedback is stored centrally in the Feedback Management area. (Image source: plugin website)
Click on an item to view visitor comments. (Screenshot: Power Online Reviews website)
Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” rating option.
Edit your review form. (Source: plugin website)
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site pages.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, thirty day, complete money-back guarantee.
Plugin Pricing
- Single – Install the plugin on one domain that you own. Price = $9.75
- Multi-User – Install the plugin on multiple as many of your own domains as you want. Cost = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on all client sites for payment or part of a paid service. Can be flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: Price details for the product depends on whether there are any promotions or limited-time special offers. The above reflects the price at the time this article was published. This may not be the actual pricing charged by the software author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses all around the world are missing out on opportunities to create happier customers and grow their business because they ignore their online reputations. Power Online Reviews offers a simple and easy solution to begin managing customer feedback on your site.
For more information, check out the plugin here: Power Online Reviews – Easy Client Reviews Management For WordPress
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