Are you managing your online reputation?
In this article, you will learn about a tool for WordPress users that can help you avoid the escalation of negative reviews about your services through effective user review management.
WordPress Plugin Review …
Power Online Reviews – Easy Client Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows you to legally and ethically manage customer reviews, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This simple filtering process helps to generate more positive third-party reviews and improves customer satisfaction where the service may have been below par.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your business. (Screenshot source: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
What Happens When Customers Leave Positive Feedback?
Users rate your services using a simple 5-star system. (Source: Power Online Reviews website)
Users who leave a positive rating are then asked to share their review on one or more third-party review sites …
Customers who give good ratings are asked to leave a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave good feedback to your third-party review pages. (Screenshot: Power Online Reviews )
Negative Customer Ratings
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot sourced from Power Online Reviews )
When users submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the user reviews are saved locally, allowing you to respond directly to all negative feedback and also avoiding them venting or posting damaging remarks on Facebook, forums, or other 3rd-party review sites.
The plugin captures negative feedback from customers on your site. (Product screenshot: Power Online Reviews website)
To learn more about the plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Ready To Go To Work In Very Little Time
Power Online Reviews installs like any WordPress plugin. Just upload a zip folder that contains the plugin to your Plugins folder via your administrator account and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously kill your reputation. Great feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from continuing to spread.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective system to filter negative customer reviews and let through only positive comments about your business, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many features to website owners. Here are just some:
User Features
- Allows easy collection of user feedback.
- Visitor feedback is centrally managed on your site.
- Ethical management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer or tablet screen, or mobile device.
All visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Product screenshot: Power Online Reviews website)
Click on a record to view visitor comments. (Image: plugin website)
Administration Features
- All forms are instantly generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating option (e.g. ”4”).
Your review form is completely editable. (Screenshot: Power Online Reviews website)
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website navigation menus.
Power Online Reviews Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, complete money-back guarantee.
Product License Pricing
- Single License Edition – Install the plugin on one of your own sites. Price = $9.75
- Multi-User – Can be installed on multiple of your own domains. Price = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing for the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. Currently, the plugin is being retailed for the pricing shown above. This may or may not be the actual pricing charged by the product author when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing details:
Additional Info
For ”how-to” videos of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many businesses around the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple solution to begin managing customer feedback on your website.
For more information, visit the plugin website here: Power Online Reviews – User Feedback Management Plugin For WordPress
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