Do you know what customers are saying about you online?
In this article, you will learn about a simple yet effective plugin for WordPress users that can help to avoid the escalation of problem reviews about your services through effective user review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that 3rd-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This simple process can help you create more positive 3rd-party reviews and improves customer experience where the service may have fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate your products. (Source: Power Online Reviews website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
Positive User Rating
Users rate your products or services with a simple 5-star rating system. (Screenshot: plugin website)
Customers who submit good feedback (e.g. “4″) are asked to share their review on one or more 3rd-party review sites …
Customers who leave positive ratings are asked to provide a review on a 3rd-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends users who leave positive feedback to your third-party review pages. (Image source: Power Online Reviews )
What Happens When Customers Submit Bad Feedback?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Image: plugin website)
When users leave a negative rating, they are not sent to 3rd-party review sites.
Instead, the review is saved on your admin area, giving you the option to engage with the customer giving you a bad name in public.
The plugin captures negative feedback from customers on your site. (Screenshot: plugin website)
Go here to learn more: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Quick And Simple To Install And Configure
Power Online Reviews installs just like every plugin. Just upload the plugin file to your Plugin folder via your admin section and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can hurt your business. Good reviews can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits of using the plugin include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have a system in place for filtering bad customer reviews and letting through only positive comments about your business, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides a number of features to website owners. Here are just a few of these:
Features For Local Business Users
- Easy collection of user feedback.
- Central management of user feedback on your site.
- Manage favorable and bad reviews ethically.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on any computer, tablet, and smartphone device.
All visitor feedback is stored centrally in the Feedback Management section. (Screenshot: Power Online Reviews website)
Click on an entry to view user feedback. (Screenshot: Power Online Reviews )
Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add business image. Add title/prompt and default text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating number or higher constitutes a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and held feedback management section, so your visitors will not be invited to proceed to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Your review form is completely editable. (Product screenshot: plugin website)
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, 30 day, 100% money-back guarantee.
Product Cost
- Single Edition – Install the plugin on 1 domain that you own. Cost = $9.75
- Multi-User Licensing – Install the plugin on multiple sites that you own. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: Pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the pricing at the time this content was written. This may not be the actual price set by the software author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing details here:
Additional Info
For ”how-to” videos of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Businesses are ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to begin managing customer reviews on your website.
For complete details, visit the plugin website: Power Online Reviews – WordPress Plugin For Easy User Reviews Management
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