How well are you managing your online reputation?
In this article, we explore a WordPress plugin that can help you avoid the escalation of negative reviews about your services through effective user review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – User Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple process can help to ensure the submission of more positive third-party reviews and improves customer satisfaction where the service has been below standard.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask users to rate your products or services. (Source: Power Online Reviews website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services or products.
What Happens When Users Leave Good Ratings?
Customers rate your services or products using a simple 5-star system. (Product screenshot sourced from Power Online Reviews )
Users who submit a positive rating (e.g. “4″) are invited to add a review to one or more third-party review sites (you can specify which third-party review sites to display) …
Customers who leave good ratings are asked to leave a review on a third-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Product screenshot sourced from plugin website)
Poor User Ratings
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: plugin website)
When customers submit bad feedback (e.g. ”3″ or less), they are not sent to third-party review sites.
Instead, the review is saved on your site, allowing you to respond directly to all negative feedback giving you a bad name in public.
The plugin captures poor comments from users on your site. (Screenshot: Power Online Reviews website)
To learn more about the plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Fast And Easy To Install And Configure
Power Online Reviews installs like any other plugin. Simply upload a zip folder that contains the plugin to your Plugins folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously damage your business. Positive comment can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional benefits of using this plugin include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you have a ”gateway” in place that filters poor customer reviews and promotes only positive content about your business, products and services, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many unique features to website owners. Here are just a few of these:
Features For Local Business Users
- Collect visitor feedback easily.
- Centrally manage visitor feedback on your website.
- Manage good and negative reviews ethically.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and can be used on any computer or tablet screen, and mobile device.
All visitor feedback is stored centrally in the Feedback Management area. (Product screenshot source: Power Online Reviews website)
Click on a record to view user feedback. (Screenshot source: Power Online Reviews website)
Administration Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Display title/prompt and default text. Change form color background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum “good” star rating level.
Your review form is fully editable. (Image: Power Online Reviews website)
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, thirty day, 100% money-back guarantee.
Plugin Cost
- Single – Can be installed on a single of your own sites. Cost = $9.75
- Multi-User Personal License – Can be installed on multiple sites that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the software is being retailed for the prices shown above. This may or may not be the actual price set by the product author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price:
Additional Info
For a demo video showing how the software works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies all around the world are currently missing out on opportunities to create happier customers and retain existing ones because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to begin managing your customer reviews.
For full details, visit the plugin website: Power Online Reviews – WordPress Plugin For Easy Management Of User Reviews
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