How do you manage your online reputation in the online economy?
In this article, we explore a simple yet effective tool for WordPress users that can help to avoid the escalation of problem reviews about your services through effective customer review management.
Introducing …
Power Online Reviews – WordPress Plugin For Management Of User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to create positive customer review campaigns, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This simple sorting process helps to generate more 3rd-party reviews that are positive and happier customers where the service may have fallen down.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask customers to rate your products. (Source: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
Positive Customer Rating
Customers rate you with a simple 5-star rating system. (Source: plugin website)
Customers who submit good ratings are then asked to share their review on one or more 3rd-party review sites …
Customers who give good feedback are asked to write a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review of their experience with your business, services and products …
The plugin sends users who leave positive ratings to your third-party review pages. (Image: plugin website)
Bad Customer Rating
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews website)
Customers who submit poor ratings are not sent to third-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to any complaints giving you a bad name in public.
The plugin stores poor comments from visitors on your site. (Product screenshot sourced from Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Set Up
Power Online Reviews installs just like every other WordPress plugin. Simply upload the plugin file to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can kill your reputation. Great feedback can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective system to filter bad user reviews and allow only positive content about your products and services through, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many features to WP users. Here are just a few:
Features For Local Business Users
- Easy collection of customer feedback.
- Review visitor feedback on local business website.
- Ethical and legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on all computers or tablet screens, or smart devices.
All visitor feedback is stored centrally in the Feedback Management area. (Source: Power Online Reviews )
Click on a record to view visitor comments. (Source: Power Online Reviews )
Plugin Administration Settings
- All forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum “good” feedback level (e.g. “3″).
Customize your review form. (Image: plugin website)
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Product Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, full refund guarantee.
Plugin Price
- Single Site Licensing – Install the plugin on 1 site that you own. Price = $9.75
- Multi-User Edition – Can be installed on multiple as many of your own sites as you want. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: Price details for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. When we last checked, the plugin is being retailed for the amounts shown above. This may or may not be the actual pricing charged by the product developer when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing:
Additional Information
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses are currently missing out on opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. This plugin offers a simple and easy way to begin managing your customer reviews.
To learn more, check out the plugin here: Power Online Reviews – WordPress Plugin For Client Reviews Management
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