Do you have an online reputation management strategy?
In this article, we’ll explore a simple tool for WordPress users that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Introducing …
Power Online Reviews – Easy Customer Reviews Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to third-party review sites, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This simple process helps to create more positive third-party reviews and improves user experience where the service may have fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask users to rate your services. (Screenshot source: plugin website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your products using a 5-star rating feature and submit their response.
Good User Rating
Visitors rate your services using a simple 5-star rating system. (Screenshot: Power Online Reviews )
When customers leave a positive rating (e.g. “4″), they are invited to add a review to one or more 3rd-party review sites …
Customers who give positive ratings are invited to provide a review on a third-party review site. (Screenshot above sourced from Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of your company, services or products …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Screenshot above sourced from Power Online Reviews )
Poor User Rating
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews website)
When users leave a bad rating, they are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any unhappy customers and also help avoid the venting or posting of negative remarks on Facebook, forums, or other review sites.
The plugin captures poor feedback from users on your site. (Source: Power Online Reviews website)
More info: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Use
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugins folder via your WordPress admin user area and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Bad Reviews From Spreading
Negative comments can seriously kill your reputation. Positive feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective ”gateway” to filter negative visitor reviews and allow only positive content about your products and services to get through, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to site owners. Here are just a few of these:
Features For Local Business Users
- Collect user feedback easily.
- Visitor feedback is centrally managed on your site.
- Manage positive and bad reviews ethically.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on all computers or tablet screens, or mobile devices.
All visitor feedback is stored centrally in the Feedback Management area. (Screenshot sourced from Power Online Reviews website)
Click on a record to view visitor comments. (Screenshot: plugin website)
Plugin Admin Settings
- All forms are instantly generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating number or above will be regarded as being a “good” review (e.g. ”4”). Everything below the level you specify will be considered a “bad” review and held in your site, so visitors will not be asked to proceed to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Screenshot above sourced from Power Online Reviews )
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, complete money-back guarantee.
Software Pricing
- Single Site Licensing – Can be installed on a single of your own sites. Price = $9.75
- Multi-User License – Can be installed on all sites that you own. Cost = $29.00.
- Developer License – Install the plugin on any site you own. Install the plugin on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase the Power Online Reviews plugin depends on whether there are any promotions or limited-time special offers. Currently, the software sells for the amounts shown above. This may not be the actual pricing set by the plugin author when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies are currently ignoring opportunities to attract new customers and retain existing ones because they are not effectively monitoring their online reputations. This plugin offers a simple, easy and inexpensive solution to manage user feedback on your website.
For more details, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
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