How good is your reputation online?
In this article, we’ll explore a WordPress plugin that allows you to legally and ethically manage customer feedback.
Let’s Review …
Power Online Reviews – Easy Client Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that lets you manage your customer reviews, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the website back-end for attention by the business owner.
This simple screening process can help you generate more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask visitors to rate your business. (Source: Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your service or product using a one-click rating feature and submit their response.
What Happens When Customers Leave Positive Feedback?
Customers rate your products using a simple 5-star system. (Source: Power Online Reviews )
When customers leave a good rating (e.g. ”4” or “5”), they are then invited to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Visitors who give good feedback are invited to submit a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Product screenshot: Power Online Reviews )
Negative Customer Ratings
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot sourced from plugin website)
Customers who submit poor feedback are not sent to third-party review sites.
Instead, the review is saved locally, giving you the option to engage with the user and also help avoid the venting or posting of damaging comments on Facebook, forums, or other third-party review sites.
The plugin captures negative feedback from customers on your site. (Product screenshot: Power Online Reviews )
For more details go here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Easy To Install And Use
Power Online Reviews is quite easy to install. Simply upload a zip file containing the plugin to your Plugin folder via your WordPress admin account and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can damage your reputation. Great comment can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective process for filtering poor user reviews and promoting only positive comments about your products or services, you can confidently increase your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews provides many great features to site owners. Here are just a few of these:
User Features
- Collect user feedback easily.
- Central management of user feedback on local business website.
- Ethical management of favorable and poor reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, or portable device.
Your customer feedback is stored centrally in the Feedback Management screen. (Source: plugin website)
Click on an entry to view user feedback. (Source: Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly created as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Add business image. Display title/prompt and default text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating number or above will be considered a “good” review (e.g. ”4”). Everything below the level you set will be deemed a “bad” review and held feedback management section, so your visitors will not be invited to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Your review form is fully editable. (Source: Power Online Reviews website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, full money-back guarantee.
Plugin Pricing
- Single User Personal License – Install the plugin on one of your own domains. Price = $9.75
- Multi-User – Install the plugin on multiple of your own domains. Price = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing details of this product depends on whether there are any promotions or limited-time special offers. The pricing above was current when this article was published. This may or may not be the actual pricing set by the software developer when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing information here:
Additional Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies around the world are currently ignoring opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to manage user reviews on your site.
For complete details, check out the plugin here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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