Do you know what people are saying about your business online?
In this article, we’ll look at a simple yet effective tool for WordPress users that can help to avoid the escalation of problem reviews about your products through effective user review management.
Let’s Review …
Power Online Reviews – Easy User Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows any business to create positive customer review campaigns, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple process can help you generate more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask users to rate your services. (Product screenshot sourced from plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product or service using a one-click rating feature and submit their feedback.
Good User Rating
Customers rate your products with a simple 5-star rating system. (Image: plugin website)
When users submit good feedback (e.g. “4″), they are then invited to add a review to one or more 3rd-party review sites …
Customers who give positive feedback are asked to provide a review on a 3rd-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Image: plugin website)
What Happens When Users Submit Negative Ratings?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Image source: plugin website)
When customers submit poor feedback (e.g. ”1”, “2”, even “3”), they are not sent to 3rd-party review sites.
Instead, the user review is saved locally, allowing you to respond directly to all negative feedback and also help prevent the venting or posting of damaging comments on Facebook, social media sites, or other third-party review sites.
The plugin captures negative comments from visitors on your site. (Image: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In No Time
Power Online Reviews is very easy to install. Just upload it to your Plugins folder via your administrator section and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Poor Reviews
Negative comments can seriously kill your reputation. Positive reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can rectify the issue before things get worse.
Additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective process in place to filter poor customer reviews and allow only positive comments about your business to get through, you can confidently increase your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers a number of features to site owners. Here are just a few of these:
Features For Business Users
- Allows easy collection of visitor feedback.
- User feedback is centrally managed on local business website.
- Ethical and legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on all computers or tablet screens, and smartphone devices.
All visitor feedback is stored centrally in the Feedback Management area. (Product screenshot sourced from Power Online Reviews )
Click on an entry to view visitor comments. (Image: plugin website)
Plugin Administration Settings
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating option or above will be considered a “good” review (e.g. “3″). Everything below the level you set will be considered a “bad” review and captured ”Manage Feedbacks” section, so visitors will not be invited to submit comments to the third-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Screenshot above sourced from Power Online Reviews )
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, 30 day, 100% refund guarantee.
Product Pricing
- Single – Install the plugin on one of your own sites. Price = $9.75
- Multi-User Edition – Install the plugin on multiple sites that you own. Cost = $29.00.
- Developer License – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase the product can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the software is being retailed for the amounts shown above. This may not be the actual pricing set by the product author when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing details:
Additional Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Companies everywhere are missing out on opportunities to attract new customers and boost their revenues because they ignore their online reputations. Power Online Reviews offers a simple and easy way to manage your online reputation.
For more information, visit the plugin website here: Power Online Reviews – WordPress Plugin For Easy User Reviews Management
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