Do you know what people are saying about your business online?
In this article, we discuss a simple plugin for WordPress users that allows you to legally and ethically manage customer feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for attention by the business owner.
This helps to create more positive third-party reviews and improves user satisfaction where the service has been below par.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask users to rate you. (Image: Power Online Reviews )
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your products and services with a one-click rating feature and submit their response.
Positive Customer Ratings
Customers rate your products with a simple 5-star system. (Screenshot above sourced from plugin website)
When customers submit good ratings (e.g. ”4” or “5”), they are then invited to share their review on one or more 3rd-party review sites …
Users who leave good feedback are invited to leave a review on a third-party review site. (Product screenshot sourced from plugin website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends users who leave positive feedback to your third-party review pages. (Source: Power Online Reviews )
What Happens When Users Submit Bad Ratings?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot source: Power Online Reviews website)
When users submit bad ratings (e.g. ”2″), they are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any dissatisfied users and also avoiding them venting or posting damaging remarks on Facebook, forums, or other review sites.
The plugin captures poor feedback from users on your site. (Product screenshot: Power Online Reviews website)
For more details go here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Start Using In Minutes
Power Online Reviews is really easy to install. Just upload a zip folder that contains the plugin to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously hurt your reputation. Good feedback can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”gateway” in place to filter negative customer feedback and allow only positive comments about your business through, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of features to web site owners. Here are just a few:
User Features
- Collect customer feedback easily.
- Visitor feedback is centrally managed on your website.
- Ethical management of good and bad reviews.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on any computer or tablet screen, or mobile device.
All visitor feedback is centrally stored in the Feedback Management area. (Screenshot: Power Online Reviews website)
Click on an entry to view customer feedback. (Source: Power Online Reviews website)
Admin Settings
- Forms are instantly generated as soon as you activate the plugin.
- All review forms are fully customizable.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating level or higher will be regarded as being a “good” review (e.g. ”4”). Everything below this number will be considered a “bad” review and stored in the plugin management section, so your visitors will not be invited to submit reviews to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Product screenshot sourced from Power Online Reviews )
Useful Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, full money-back guarantee.
Product Price
- Single – Can be installed on 1 of your own domains. Price = $9.75
- Multi-User – Install the plugin on all domains that you own. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. The price shown above was current when this review was published. This may not be the actual price set by the product author when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies all around the world are currently ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and affordable way to begin managing user feedback on your website.
To learn more, check out the plugin here: Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
***
***