Online reputation management is important in the digital economy.
In this article, we’ll explore a simple WordPress plugin that allows you to legally and ethically manage user reviews.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Management Of Customer Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that lets you legally and ethically manage user reviews, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This simple sorting process ensures more positive third-party reviews and improves customer experience where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate your products. (Image: plugin website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your service or product with a one-click rating feature and submit their response.
What Happens When Users Submit Good Feedback?
Users rate your products using a simple 5-star rating system. (Image source: plugin website)
When users submit good ratings, they are then invited to share their review on one or more 3rd-party review sites …
Customers who give positive feedback are asked to submit a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Submit Poor Ratings?
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Source: plugin website)
Customers who submit poor feedback are not sent to third-party review sites.
Instead, the reviews are saved on your admin backend, giving you the option to contact the customer and also avoiding them venting or posting damaging remarks on Facebook, social media sites, or other 3rd-party review sites.
The plugin captures negative feedback from visitors on your site. (Source: Power Online Reviews )
Go here to learn more about this plugin: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your web site:
Quick And Simple To Install And Configure
Power Online Reviews is quite easy to install. Simply upload a zip folder containing the plugin files to your Plugin folder via your WordPress administrator area and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can kill your business. Great comment can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a ”net” for filtering bad customer feedback and promoting positive content about your products or services, you can confidently increase your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews provides many features to WordPress users. Here are just some:
User Features
- Easy collection of visitor feedback.
- User feedback is centrally managed on your site.
- Manage favorable and bad reviews ethically.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, tablet, and mobile device.
Your user feedback is centrally stored in the Feedback Management screen. (Screenshot: Power Online Reviews website)
Click on an entry to view visitor feedback. (Source: Power Online Reviews )
Plugin Administration Settings
- Forms are automatically created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating number or higher is to be considered a “good” review (e.g. ”4”). Everything below the number you set will be categorized as a “bad” review and held in the plugin management section, so your visitors will not be invited to submit comments to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Edit your review form. (Screenshot sourced from plugin website)
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site navigation menus.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a risk-free, thirty day, complete money-back guarantee.
Plugin Pricing
- Single Site Licensing – Install the plugin on a single site that you own. Cost = $9.75
- Multi-User License – Install the plugin on multiple of your own domains. Price = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing details of the product depends on whether there are any promotions or limited-time special offers. Currently, the software sells for the prices shown above. This may not be the actual pricing charged by the product author when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing:
Additional Plugin Information
For ”how-to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Companies all over the world are currently missing out on opportunities to create happier customers and grow their business because they are not effectively monitoring their online reputations. Power Online Reviews offers a simple solution to manage user reviews on your site.
To learn more, check out the plugin here: Power Online Reviews – Easy Customer Reviews Management For WordPress
***
***