How well do you manage your online reputation in the web economy?
In this article, we’ll look at a WordPress plugin that can help you avoid the escalation of problem reviews about your products through effective customer review management.
Presenting …
Power Online Reviews – WordPress Plugin For Management Of Client Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that 3rd-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This process ensures more third-party reviews that are positive and happier customers where the service may have been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask customers to rate your products or services. (Product screenshot source: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your business using a 5-star rating feature and submit their feedback.
What Happens When Customers Leave Good Ratings?
Users rate your services with a simple 5-star system. (Image: plugin website)
Users who leave good feedback (e.g. ”5″) are then invited to share their review on one or more third-party review sites …
Visitors who give positive ratings are asked to provide a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends customers who leave good feedback to your third-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Users Leave Negative Ratings?
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews website)
When users leave a negative rating, they are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the option to engage with the customer giving you a bad name in public.
The plugin captures poor feedback from visitors on your site. (Screenshot above sourced from Power Online Reviews website)
To learn more about the plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Go To Work In Minutes
Power Online Reviews is quite easy to install. Just upload a zip file that contains the plugin files to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Negative feedback can seriously hurt your business. Positive reviews can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”net” in place for filtering bad customer feedback and promoting only positive content about your business, products or services, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to WordPress users. Here are just some of these:
Features For Business Users
- Collect visitor feedback easily.
- Centrally manage user feedback on your site.
- Manage good and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on all computers or tablet screens, or mobile devices.
Your user feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot: plugin website)
Click on an entry to view user comments. (Screenshot: Power Online Reviews website)
Plugin Administration Features
- All forms are automatically created as soon as the plugin is activated.
- Review forms are completely editable.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum “good” feedback option (e.g. ”4”).
Customize your review form. (Image: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Power Online Reviews Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, 100% refund guarantee.
Software Cost
- Single – Can be installed on 1 of your own domains. Price = $9.75
- Multi-User Licensing – Can be installed on multiple as many of your own sites as you want. Cost = $29.00.
- Developer License Edition – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can be sold or flipped with site installation (passing on single user license). Cost = $37.00.
Note: The price of Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The price shown above was correct at the time this article was written. This may not be the actual price set by the software author when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Companies all around the world are ignoring opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations. Power Online Reviews offers a simple way to manage user feedback on your website.
For complete details, check out the plugin here: Power Online Reviews – Easy User Feedback Management For WordPress
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