Do you know what users are saying about your business online?
In this article, we discuss a simple yet effective plugin for WordPress users that can help to avoid the escalation of negative reviews about your business through effective user review management.
Let’s Review …
Power Online Reviews – Easy Customer Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This process can help to ensure the submission of more 3rd-party reviews that are positive and improves customer experience where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask visitors to rate you. (Screenshot above sourced from plugin website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products or services.
What Happens When Users Leave Positive Feedback?
Customers rate your services using a simple 5-star rating system. (Screenshot source: plugin website)
Users who leave a good rating (e.g. “4″) are invited to share their review on one or more 3rd-party review sites …
Customers who leave good feedback are asked to provide a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Screenshot sourced from Power Online Reviews )
What Happens When Customers Leave Poor Ratings?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews )
Users who submit negative feedback (e.g. ”2″) are not sent to third-party review sites.
Instead, the user review is saved in your website, allowing you to respond directly to all negative feedback giving you a bad name in public.
The plugin captures poor comments from customers on your site. (Product screenshot: Power Online Reviews website)
For more details go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In Very Little Time
Power Online Reviews is really easy to install. Simply upload it to your Plugins folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can kill your business. Positive feedback can increase revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can rectify the situation before things get worse.
Some additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from continuing to grow.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective process in place for filtering poor customer reviews and letting through only positive content about your business, products and services, you can confidently begin to increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews provides many unique features to WordPress users. Here are just some:
User Features
- Collect customer feedback easily.
- Customer feedback is centrally managed on local business website.
- Ethical management of favorable and bad reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, or smart device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” section. (Image: Power Online Reviews website)
Click on an entry to view user feedback. (Screenshot sourced from Power Online Reviews )
Admin Features
- All forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum ”positive” feedback option.
Your review form is completely editable. (Source: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, complete money-back guarantee.
Plugin Price
- Single License Edition – Install the plugin on 1 site that you own. Price = $9.75
- Multi-User Licensing – Can be installed on multiple as many of your own sites as you want. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: The price of the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the product retails for the prices shown above. This may not be the actual price set by the software developer when you visit the plugin site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Businesses are currently ignoring opportunities to attract new customers and increase their revenues because they ignore their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to manage customer reviews on your site.
For more information, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management For WordPress
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