Online reputation management should not be avoided if you want your business to grow.
In this article, you will learn about a simple yet effective WordPress plugin that lets you legally and ethically manage customer feedback.
Presenting …
Power Online Reviews – Easy Client Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that allows any business to create positive customer review campaigns, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple process can help to ensure the submission of more positive 3rd-party reviews and improves customer satisfaction where the service has been below par.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your products or services. (Image: Power Online Reviews )
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your products and services with a 5-star rating feature and submit their feedback.
Good Customer Ratings
Customers rate your services using a simple 5-star rating system. (Source: Power Online Reviews )
When users submit good ratings (e.g. “4″), they are invited to add a review to one or more third-party review sites …
Visitors who leave positive ratings are asked to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Product screenshot source: plugin website)
Poor Customer Rating
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: plugin website)
Users who leave a bad rating are not sent to third-party review sites.
Instead, the reviews are saved in your site, giving you the option to contact the customer and also avoiding them venting or posting negative comments on Facebook, forums, or other third-party review sites.
The plugin captures negative feedback from customers on your site. (Source: Power Online Reviews website)
For more details go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Quick And Easy To Install And Use
Power Online Reviews is really easy to install. Simply upload it to your Plugins folder via your admin user account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can damage your business. Great comment can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from growing.
- Increase Campaigns For User Reviews With Confidence: Once you create a ”gateway” to filter poor visitor reviews and allow only positive content about your products and services through, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to WordPress users. Here are just some of these features:
User Features
- Allows easy collection of user feedback.
- Customer feedback is centrally managed on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer or tablet screen, or mobile device.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot sourced from plugin website)
Click on a record to view customer feedback. (Screenshot: Power Online Reviews )
Plugin Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” feedback option (e.g. ”4”).
Your review form is completely editable. (Image: plugin website)
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, full money-back guarantee.
Software Price
- Single User Licensing – Can be installed on 1 site that you own. Cost = $9.75
- Multi-User Licensing – Install the plugin on all of your own domains. Price = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the price when this review was published. This may or may not be the actual pricing charged by the product author when you visit the product site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price here:
Additional Plugin Info
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies are missing out on opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple way to begin managing your online reputation.
For more information, visit the plugin website: Power Online Reviews – Easy User Reviews Management For WordPress
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