Managing your online reputation is an important aspect of doing business online in the digital economy.
In this article, we explore a simple WordPress plugin that lets you legally and ethically manage your customer feedback.
Let’s Review …
Power Online Reviews – WordPress Plugin For Managing Client Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that allows any business to third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This process can help you create more positive third-party reviews and improves user experience where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask users to rate your services or products. (Screenshot: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Positive User Rating
Users rate your business using a simple 5-star system. (Screenshot: Power Online Reviews website)
When users leave a good rating (e.g. ”4” or “5”), they are asked to share their review on one or more third-party review sites …
Visitors who give positive feedback are invited to provide a review on a 3rd-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave good feedback to your third-party review pages. (Source: Power Online Reviews )
What Happens When Customers Leave Bad Feedback?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews )
When users submit poor feedback, they are not sent to 3rd-party review sites.
Instead, the user review is saved to your admin backend, giving you the option to engage with the user and hopefully turn the situation around.
The plugin stores negative comments from visitors on your site. (Source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Ready To Start Using In Minutes
Power Online Reviews is quite easy to install. Just upload a zip folder that contains the plugin files to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Negative Reviews From Spreading
Poor reviews can kill your reputation. Good comment can boost revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits of using this plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you put an effective process in place for filtering negative user feedback and promoting only positive comments about your business, you can confidently begin increasing your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of features to site owners. Here are just some of these features:
Features For Business Users
- Collect customer feedback easily.
- Central management of user feedback on your website.
- Legitimate management of good and bad reviews.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on all computers, tablets, or mobile devices.
Your visitor feedback is stored centrally in the Feedback Management section. (Image: Power Online Reviews website)
Click on a record to view user comments. (Screenshot: Power Online Reviews website)
Admin Settings
- All forms are instantly created as soon as you activate the plugin.
- All review forms are completely customizable.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” feedback option.
Customize your review form. (Product screenshot sourced from plugin website)
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Power Online Reviews Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, 100% money-back guarantee.
Plugin Cost
- Single – Can be installed on 1 domain that you own. Price = $9.75
- Multi-User Personal License – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Note: Pricing details of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this review was published. This may not be the actual pricing set by the software developer when you visit the site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing details:
Additional Info
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many companies are missing out on opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. This plugin offers a simple solution to manage user feedback on your site.
For more information, visit the plugin website here: Power Online Reviews – WordPress Plugin For Management Of User Reviews
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