Do you have an online reputation management strategy in place?
In this article, you will learn about a simple WordPress plugin that can help to avoid the escalation of problem reviews about your business through effective customer review management.
Presenting …
Power Online Reviews – Easy Customer Reviews Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for attention by the business owner.
This process helps to generate more third-party reviews that are positive and happier customers where the service may have fallen down.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask customers to rate your services or products. (Source: plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
What Happens When Customers Submit Good Ratings?
Users rate your products using a simple 5-star system. (Image source: Power Online Reviews website)
Users who submit a positive rating (e.g. “4″) are invited to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Customers who give good feedback are asked to write a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Product screenshot sourced from plugin website)
Poor Customer Ratings
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
Users who leave negative ratings (e.g. ”1”, “2”, or “3”) are not sent to third-party review sites.
Instead, the reviews are saved to your website, giving you the option to engage with the customer and also help avoid the venting or posting of negative remarks on Facebook, social media sites, or other third-party review sites.
The plugin stores negative feedback from visitors on your site. (Product screenshot sourced from Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Fast And Simple To Install And Implement
Power Online Reviews installs like every other WordPress plugin. Just upload it to your Plugin folder via your WordPress administrator login and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Negative Reviews From Spreading
Negative comments can seriously damage your reputation. Positive reviews can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits of this plugin include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a ”net” to filter poor visitor feedback and promote positive comments about your business, products or services, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers a number of features to WP users. Here are just a few of these:
Features For Local Business Users
- Collect user feedback easily.
- Customer feedback is centrally managed on your website.
- Manage positive and negative reviews ethically.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on all computers, or smartphone devices.
All visitor feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: plugin website)
Click on a record to view customer comments. (Product screenshot: Power Online Reviews )
Admin Settings
- All forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum “good” feedback level.
Edit your review form. (Screenshot: plugin website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, full refund guarantee.
Software Price
- Single License Edition – Can be installed on one of your own domains. Price = $9.75
- Multi-User – Can be installed on all as many of your own sites as you like. Cost = $29.00.
- Developer Edition – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost of purchasing Power Online Reviews depends on whether there are any promotions or limited-time special offers. The pricing shown above was current when this review was published. This may or may not be the actual price charged by the software seller when you visit the plugin site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Companies all over the world are ignoring opportunities to attract new customers and grow their business because they ignore their online reputations. Power Online Reviews offers a simple and inexpensive way to begin managing your customer feedback.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
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