Are you managing your online reputation?
In this article, we explore a tool for WordPress users that lets you legally and ethically manage customer feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that allows any business to third-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This process helps to generate more positive third-party reviews and improves customer experience where the service may have been below standard.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services or products. (Screenshot source: Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your business with a one-click rating feature and submit their feedback.
What Happens When Customers Submit Positive Ratings?
Users rate you using a simple 5-star rating system. (Image: plugin website)
Users who submit positive ratings (e.g. “4″) are asked to share their review on one or more 3rd-party review sites …
Users who give positive ratings are asked to provide a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Source: plugin website)
Negative User Rating
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot: Power Online Reviews )
Customers who submit a negative rating are not sent to third-party review sites.
Instead, the customer reviews are saved in your site’s admin area, giving you the option to contact the user and hopefully turn the situation around.
The plugin captures negative comments from customers on your site. (Image source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Very Easy To Install
Power Online Reviews installs like any plugin. Just upload it to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Negative Reviews From Spreading
Negative comments can seriously kill your reputation. Good comment can explode revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix the problem before things get out of hand.
Additional benefits of using the plugin include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you create a ”net” to filter poor visitor reviews and allow only positive content about your business through, you can confidently increase your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to WordPress users. Here are just some of these features:
User Features
- Collect customer feedback easily.
- User feedback is centrally managed on your website.
- Ethical and legitimate management of positive and poor reviews.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, or smartphone device.
Your customer feedback is stored centrally in the Feedback Management area. (Screenshot sourced from Power Online Reviews website)
Click on an item to view user feedback. (Image source: Power Online Reviews website)
Plugin Administration Settings
- Forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Display image of business. Add title/prompt and default text. Change form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating level or above will be considered a “good” review (e.g. ”4”). Everything below the level you specify will be considered a “bad” review and held locally, so visitors will not be invited to submit reviews to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Edit your review form. (Product screenshot: Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website.
Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, 100% refund guarantee.
Plugin Cost
- Single Site License – Install the plugin on 1 domain that you own. Price = $9.75
- Multi-User License Edition – Can be installed on multiple as many of your own sites as you need. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: The cost of purchasing the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. The pricing shown above was current when this review was published. This may not be the actual pricing set by the product author when you visit the site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies are currently ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to begin managing your customer feedback.
For complete details, visit the plugin website: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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