Online reputation management is becoming more important in the online economy.
In this article, we’ll look at a WordPress plugin that can help to avoid the escalation of negative reviews about your services through effective user review management.
Let’s Review …
Power Online Reviews – WordPress Plugin For Management Of Client Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to 3rd-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple sorting process can help you generate more third-party reviews that are positive and happier customers where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Source: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your business.
Positive User Rating
Visitors rate you using a simple 5-star rating system. (Source: Power Online Reviews website)
Users who submit positive ratings (e.g. ”5″) are then invited to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Users who give positive feedback are invited to leave a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review of your business, services or products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Image: Power Online Reviews )
Poor User Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: plugin website)
Users who submit a poor rating (e.g. ”1”, “2”, even “3”) are not sent to 3rd-party review sites.
Instead, the customer review is saved locally, allowing you to respond directly to any negative feedback and hopefully turn them back into happy customers.
The plugin stores negative comments from visitors on your site. (Product screenshot sourced from Power Online Reviews )
More info: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In No Time
Power Online Reviews installs just like any regular WordPress plugin. Simply upload a zip file that contains the plugin to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative comments can harm your reputation. Positive comment can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you have a process in place for filtering negative visitor reviews and promoting only positive comments about your business, products or services, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides a number of great features to web site owners. Here are just some of these features:
User Features
- Allows easy collection of user feedback.
- Centrally manage user feedback on your website.
- Ethical and legitimate management of good and bad reviews.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on any computer or tablet screen, or portable device.
Your customer feedback is centrally stored in the Feedback Management section. (Screenshot source: plugin website)
Click on an entry to view user comments. (Screenshot: Power Online Reviews )
Admin Features
- Forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Display image of business. Customize title/prompt and formatted text. Edit form color background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating level or above will be considered a “good” review (e.g. ”4”). Everything below the number you specify will be deemed a “bad” review and captured in your site, so visitors will not be invited to continue to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Screenshot: plugin website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, full money-back guarantee.
Software Pricing
- Single User Licensing – Install the plugin on a single site that you own. Price = $9.75
- Multi-User License Edition – Install the plugin on all of your own sites. Cost = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Note: The price of the product depends on whether there are any promotions or limited-time special offers. The pricing above was correct at the time this article was written. This may or may not be the actual pricing charged by the plugin seller when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing details here:
Additional Information
For ”how-to” videos showing how the software works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Companies all around the world are ignoring opportunities to attract new customers and grow their business because they are still ignoring their online reputations. Power Online Reviews offers a simple solution to manage your online reputation.
For full details, visit the plugin website here: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
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