Online reputation management is becoming more an important aspect of doing business online.
In this article, we review a simple tool for WordPress users that allows you to legally and ethically manage user reviews.
Announcing …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that 3rd-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the business website back-end for attention by the business owner.
This simple process ensures more positive 3rd-party reviews and happier customers where the service has been below par.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your products. (Product screenshot: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your service with a one-click rating feature and submit their feedback.
Positive Customer Rating
Users rate your business with a simple 5-star system. (Source: plugin website)
When customers leave a positive rating, they are then invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who give good feedback are asked to provide a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Screenshot sourced from Power Online Reviews website)
What Happens When Users Submit Negative Ratings?
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Image source: Power Online Reviews website)
Customers who leave negative feedback are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all dissatisfied users giving you a bad name in public.
The plugin stores poor feedback from visitors on your site. (Image: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In No Time
Power Online Reviews installs like any other plugin. Simply upload the plugin file to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can damage your reputation. Great feedback can increase revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the situation before things get out of hand.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective process to filter poor user feedback and allow only positive content about your business to get through, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides a number of great features to site owners. Here are just some:
User Features
- Collect visitor feedback easily.
- Central management of user feedback on local business website.
- Manage good and bad reviews ethically.
- Positive reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, or portable devices.
Your visitor feedback is centrally stored in the Feedback Management screen. (Screenshot: Power Online Reviews )
Click on an entry to view user comments. (Image: Power Online Reviews )
Administration Settings
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum ”positive” star rating option.
Your review form is fully editable. (Image: plugin website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, full refund guarantee.
Product Pricing
- Single – Can be installed on one domain that you own. Price = $9.75
- Multi-User – Install the plugin on multiple domains that you own. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can be flipped with site installation (passing on single user license). Cost = $37.00.
Please Note: Current pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The pricing above was correct when this article was published. This may not be the actual price set by the plugin seller when you visit the website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies everywhere are currently ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to manage user feedback on your website.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Management Of Customer Feedback
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