Are you effectively ignoring your online reputation?
In this article, we’ll look at a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Introducing …
Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that lets you legally and ethically manage your customer reviews, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This helps to generate more positive 3rd-party reviews and improves customer experience where the service may have been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate your products. (Image source: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your business with a 5-star rating feature and submit their response.
What Happens When Users Submit Good Ratings?
Visitors rate you with a simple 5-star rating system. (Screenshot: Power Online Reviews website)
Customers who leave a positive rating are then asked to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give good feedback are invited to submit a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review …
The plugin sends users who leave good feedback to your third-party review pages. (Screenshot source: plugin website)
Poor User Rating
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot sourced from Power Online Reviews website)
Users who leave a bad rating are not sent to 3rd-party review sites.
Instead, the user review is saved locally, allowing you to respond directly to any negative feedback and also help avoid the venting or posting of damaging remarks on Facebook, forums, or other review sites.
The plugin captures poor comments from visitors on your site. (Image source: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Use In Minutes
Power Online Reviews installs like any other WordPress plugin. Just upload it to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Poor Reviews From Spreading
Negative comments can ruin your reputation. Great feedback can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you have a ”gateway” in place for filtering negative visitor feedback and promoting only positive comments about your business, you can confidently begin to increase your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many unique features to WP users. Here are just a few of these:
Features For Business Users
- Collect user feedback easily.
- Centrally manage user feedback on your site.
- Ethical and legitimate management of good and bad reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on any computer, or smartphone device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Image: Power Online Reviews website)
Click on an entry to view visitor feedback. (Screenshot: plugin website)
Administration Settings
- Forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” star rating option.
Edit your review form. (Product screenshot: Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, complete money-back guarantee.
Software Pricing
- Single User Personal License – Can be installed on one of your own domains. Cost = $9.75
- Multi-User Licensing – Can be installed on multiple as many of your own sites as you need. Price = $29.00.
- Developer License Edition – Can be installed on any site you own. Can be installed on all client sites for payment or part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The price of the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. Currently, the software is selling for the amounts shown above. This may or may not be the actual price charged by the plugin developer when you visit the site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing here:
Additional Information
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies everywhere are currently missing out on opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to begin managing customer feedback on your site.
For more details, visit the plugin website here: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
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