How good is your reputation online?
In this article, we’ll explore a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your products through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows you to manage your customer reviews, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This process helps to generate more positive third-party reviews and improves user satisfaction where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask users to rate your products or services. (Image: plugin website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your business.
What Happens When Users Submit Positive Feedback?
Users rate your services or products using a simple 5-star rating system. (Product screenshot: plugin website)
Customers who leave positive ratings are then invited to add a review to one or more third-party review sites …
Customers who leave positive ratings are asked to submit a review on a third-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review of your company, services and products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews )
What Happens When Users Leave Poor Feedback?
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from Power Online Reviews )
Customers who submit poor feedback are not sent to 3rd-party review sites.
Instead, the comments are saved on your admin area, giving you the option to engage with the user and also avoiding them venting or posting damaging comments on Facebook, forums, or other review sites.
The plugin stores negative comments from visitors on your site. (Screenshot source: plugin website)
Learn more about the plugin here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Ready To Start Using In No Time
Power Online Reviews installs like any WP plugin. Simply upload it to your Plugin folder via your admin user area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can hurt your reputation. Good reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits of the plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a ”gateway” that filters negative user reviews and allows only positive comments about your business, products and services to pass through, you can confidently begin increasing your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to web site owners. Here are just a few of these:
Features For Business Users
- Allows easy collection of customer feedback.
- User feedback is centrally managed on your website.
- Manage favorable and bad reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, or smartphone devices.
All user feedback is centrally stored in the Feedback Management screen. (Screenshot: Power Online Reviews website)
Click on an item to view user comments. (Screenshot: Power Online Reviews website)
Administration Features
- All forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Display image of business. Add title/prompt and default formatted text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating level or above is to be considered a “good” review (e.g. ”4”). Everything below the level you set will be deemed a “bad” review and stored feedback management section, so your visitors will not be asked to proceed to the 3rd-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Product screenshot: Power Online Reviews website)
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, complete refund guarantee.
Software Cost
- Single – Can be installed on a single of your own sites. Cost = $9.75
- Multi-User Personal License – Can be installed on multiple sites that you own. Cost = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: Current pricing for the Power Online Reviews plugin depends on whether there are any promotions or limited-time specials being offered. The above reflects the price when this article was written. This may or may not be the actual price set by the software seller when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing here:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses all around the world are missing out on opportunities to attract new customers and boost their revenues because they are not managing their online reputations. Power Online Reviews offers a simple and easy solution to manage user reviews on your site.
For more information, visit the plugin website here: Power Online Reviews – Easy User Feedback Management For WordPress
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