Online reputation management should not be avoided if you want your business to grow in the web economy.
In this article, we look at a simple WordPress plugin that allows you to legally and ethically manage user reviews.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that lets you manage user reviews, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your website back-end for attention by the business owner.
This simple process helps to generate more positive 3rd-party reviews and happier customers where the service may have been below standard.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How The Plugin Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask users to rate your products. (Source: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products.
Good Customer Rating
Users rate your business using a simple 5-star system. (Screenshot source: Power Online Reviews website)
When users submit a good rating (e.g. “4″), they are asked to share their review on one or more third-party review sites …
Users who give positive feedback are asked to leave a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave good feedback to your third-party review pages. (Screenshot sourced from Power Online Reviews website)
What Happens When Users Submit Poor Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot sourced from Power Online Reviews )
Customers who leave poor ratings are not sent to third-party review sites.
Instead, the review is saved on your website, giving you the opportunity to contact the customer giving you a bad name in public.
The plugin captures negative feedback from customers on your site. (Screenshot source: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Easy, Quick And Simple To Install
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugins folder via your admin user area and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can seriously kill your reputation. Great feedback can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the situation before things get out of hand.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you have a process in place that filters negative customer reviews and allows only positive comments about your business through, you can confidently increase your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews offers many features to WP users. Here are just some:
Features For Local Business Users
- Easy collection of visitor feedback.
- Central management of customer feedback on local business website.
- Manage favorable and poor reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on any computer, and mobile device.
Your visitor feedback is stored centrally in the “Manage Feedbacks” area. (Image: plugin website)
Click on an item to view user feedback. (Product screenshot: Power Online Reviews website)
Admin Settings
- All forms are automatically created when plugin is activated.
- Review forms are fully editable.
- Main Review Form: Display image of business. Add title/prompt and default formatted text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating option or higher will be regarded as being a “good” review (e.g. “3″). Everything below the level you set will be categorized as a “bad” review and stored ”Manage Feedbacks” area, so your visitors will not be asked to submit comments to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Customize your review form. (Screenshot: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, thirty day, full refund guarantee.
Product License Price
- Single Site Licensing – Can be installed on one of your own domains. Cost = $9.75
- Multi-User License Edition – Can be installed on all as many of your own domains as you like. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Install the plugin on all client sites as part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Note: The price of Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. Presently, the software retails for the pricing shown above. This may or may not be the actual pricing set by the product developer when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest price here:
Additional Information
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many companies all over the world are currently ignoring opportunities to create happier customers and increase their revenues because they ignore their online reputations. Power Online Reviews offers a simple and easy way to begin managing your online reputation.
For more information, visit the plugin website here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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