Do you know what visitors are saying about your business online?
In this article, we discuss a simple yet effective WordPress plugin that allows you to legally and ethically manage user feedback.
Let’s Review …
Power Online Reviews – WordPress Plugin For Managing Customer Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to increase their number of positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This simple process can help to ensure the submission of more 3rd-party reviews that are positive and improves customer experience where the service may have fallen down.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your services or products. (Screenshot sourced from plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your product or service with a 5-star rating feature and submit their response.
What Happens When Users Leave Positive Feedback?
Visitors rate your business with a simple 5-star rating system. (Source: Power Online Reviews )
Customers who leave good feedback (e.g. ”5″) are asked to add a review to one or more third-party review sites (you specify which third-party review sites to display) …
Users who leave good ratings are invited to submit a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience with your business, services and products …
The plugin sends users who leave good feedback to your third-party review pages. (Image: Power Online Reviews website)
What Happens When Customers Leave Poor Feedback?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot: Power Online Reviews website)
Customers who leave negative feedback are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all complaints and also avoiding them venting or posting negative remarks on Facebook, social media sites, or other popular review sites.
The plugin stores negative comments from visitors on your site. (Screenshot: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Installation Is Easy
Power Online Reviews is really easy to install. Simply upload the plugin file to your Plugins folder via your WP administrator area and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously ruin your business. Positive reviews can increase revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create a ”net” for filtering poor customer reviews and promoting positive comments about your products or services, you can confidently begin to increase your campaigns and client requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just a few of these:
Features For Business Users
- Collect user feedback easily.
- Centrally manage customer feedback on your site.
- Legitimate management of good and bad reviews.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and display correctly on all computers, or portable devices.
All user feedback is centrally stored in the “Manage Feedbacks” area. (Image source: Power Online Reviews website)
Click on an item to view customer feedback. (Image: Power Online Reviews website)
Plugin Administration Settings
- Forms are instantly generated as soon as the plugin is activated.
- Review forms are completely editable.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating level or above will be regarded as being a “good” review (e.g. ”4”). Everything below the level you set will be categorized as a “bad” review and stored locally, so visitors will not be asked to submit reviews to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Your review form is fully editable. (Source: Power Online Reviews )
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, complete money-back guarantee.
Software Price
- Single – Install the plugin on 1 of your own sites. Cost = $9.75
- Multi-User License Edition – Can be installed on all as many of your own sites as you like. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: Pricing details of this product depends on whether there are any promotions or limited-time specials being offered. The above reflects the pricing at the time this article was published. This may or may not be the actual pricing charged by the plugin author when you visit the plugin website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current price:
Additional Information
For demo videos showing plugin usage, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Companies are currently missing out on opportunities to attract new customers and grow their business because they are not monitoring their online reputations effectively. This plugin offers a simple and inexpensive solution to manage your online reputation.
For full details, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy User Reviews Management
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