Do you have an online reputation management strategy in place?
In this article, you will learn about a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your products through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that fast, easy and simple way to help you generate masses of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This simple process helps to create more positive 3rd-party reviews and happier customers where the service may have been below standard.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask customers to rate you. (Image source: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your products with a one-click rating feature and submit their response.
What Happens When Customers Submit Good Feedback?
Customers rate you using a simple 5-star rating system. (Screenshot: Power Online Reviews website)
Customers who submit a good rating (e.g. “4″) are invited to share their review on one or more third-party review sites …
Users who give good ratings are asked to write a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave good feedback to your third-party review pages. (Product screenshot: Power Online Reviews )
Negative Customer Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews )
When users leave a bad rating (e.g. ”2″), they are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all dissatisfaction giving you a bad name in public.
The plugin captures poor comments from customers on your site. (Image: Power Online Reviews )
More info: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Ready To Go To Work In Minutes
Power Online Reviews is really easy to install. Simply upload it to your Plugins folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can damage your business. Positive feedback can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the issue before things get out of hand.
Some additional benefits of using this plugin include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective system in place for filtering bad visitor reviews and promoting only positive comments about your business, you can confidently increase your campaigns and client requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides a number of features to site owners. Here are just a few:
Features For Business Users
- Collect visitor feedback easily.
- Central management of customer feedback on local business website.
- Legitimate management of favorable and negative reviews.
- Good reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers or tablet screens, and mobile devices.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: Power Online Reviews website)
Click on an entry to view user feedback. (Screenshot: plugin website)
Plugin Admin Features
- All forms are automatically generated as soon as you activate the plugin.
- All review forms are completely customizable.
- First Review Form: Add image of business. Customize title/prompt and text. Edit form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating level or above is to be considered a “good” review (e.g. “3″). Everything below the level you specify will be considered a “bad” review and held in your site, so visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Edit your review form. (Product screenshot: Power Online Reviews website)
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, full refund guarantee.
Software Cost
- Single License Edition – Can be installed on one of your own sites. Price = $9.75
- Multi-User Edition – Install the plugin on all of your own domains. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of the product depends on whether there are any promotions or limited-time specials being offered. The pricing above was correct at the time this article was written. This may or may not be the actual price set by the plugin author when you visit the plugin site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many companies all over the world are ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy solution to begin managing customer reviews on your site.
For more information, check out the plugin here: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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