Online reputation management is becoming more a vital aspect of doing business online in the digital economy.
In this article, we look at a tool for WordPress users that allows you to legally and ethically manage customer reviews.
Announcing …
Power Online Reviews – WordPress Plugin For Managing User Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that fast, simple and easy way to help you generate more positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This process helps to create more positive third-party reviews and improves customer satisfaction where the service has been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your products or services. (Image source: Power Online Reviews )
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
Good Customer Rating
Customers rate your services or products using a simple 5-star system. (Product screenshot sourced from plugin website)
Customers who submit a positive rating (e.g. “4″) are invited to share their review on one or more third-party review sites …
Visitors who give good feedback are asked to submit a review on a 3rd-party review site. (Screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Source: plugin website)
Bad Customer Rating
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Image: Power Online Reviews )
When users submit negative feedback, they are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any dissatisfied users giving you a bad name in public.
The plugin captures negative comments from users on your site. (Product screenshot sourced from Power Online Reviews )
To learn more about the plugin go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Use In Minutes
Power Online Reviews installs just like any WP plugin. Just upload a zip file that contains the plugin files to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Bad Reviews From Spreading
Negative feedback can damage your reputation. Great feedback can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits of the plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective system in place for filtering negative user reviews and promoting only positive comments about your business, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Features
Power Online Reviews provides many unique features to WP users. Here are just a few:
Features For Local Business Users
- Easy collection of customer feedback.
- Centrally manage customer feedback on your website.
- Ethical and legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on all computers, tablets, or mobile devices.
Your visitor feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot above sourced from Power Online Reviews website)
Click on an entry to view visitor comments. (Screenshot: Power Online Reviews )
Administration Settings
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are completely editable.
- Main Review Form: Add image of business. Customize title/prompt and formatted text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below the number you specify will be categorized as a “bad” review and captured in the plugin management section, so your visitors will not be asked to proceed to the third-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Edit your review form. (Product screenshot: Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, full refund guarantee.
Product Price
- Single User Licensing – Install the plugin on 1 of your own sites. Price = $9.75
- Multi-User – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: Price details for this product can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the software is being retailed for the pricing shown above. This may not be the actual price set by the plugin seller when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price here:
Additional Plugin Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Companies everywhere are ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple, easy and inexpensive solution to begin managing your customer reviews.
For more information, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
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