Do you know what visitors are saying about your business online?
In this article, we look at a tool for WordPress users that can help you avoid the escalation of negative reviews about your business, products or services through effective user review management.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that fast, simple and easy way to help you generate masses of positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This process helps to create more positive 3rd-party reviews and improves user experience where the service has been below par.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask users to rate your products. (Product screenshot source: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your services or products using a 5-star rating feature and submit their feedback.
What Happens When Customers Submit Positive Feedback?
Customers rate your products using a simple 5-star rating system. (Screenshot above sourced from Power Online Reviews )
When customers submit good feedback (e.g. “4″), they are invited to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Users who leave positive feedback are invited to leave a review on a third-party review site. (Image: plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Image: Power Online Reviews )
What Happens When Customers Leave Bad Feedback?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot: Power Online Reviews website)
When users submit a negative rating (e.g. ”1”, “2”, even “3”), they are not sent to third-party review sites.
Instead, the review is saved in your admin backend, allowing you to respond directly to all unhappy customers and also help prevent the venting or posting of damaging remarks on Facebook, forums, or other 3rd-party review sites.
The plugin stores negative comments from users on your site. (Screenshot: Power Online Reviews website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Configure
Power Online Reviews installs like every other WordPress plugin. Simply upload the plugin file to your Plugins folder via your WordPress administrator account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously harm your reputation. Positive feedback can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can rectify the issue before things get out of hand.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have an effective process in place to filter negative visitor reviews and allow only positive content about your business through, you can confidently increase your campaigns and requests for feedback on your site.
Features
Power Online Reviews provides many features to WordPress users. Here are just a few:
Features For Local Business Users
- Collect customer feedback easily.
- Review user feedback on your website.
- Manage favorable and bad reviews ethically.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and display correctly on all computers or tablet screens, and smart devices.
All customer feedback is stored centrally in the Feedback Management screen. (Image source: Power Online Reviews )
Click on a record to view customer feedback. (Screenshot: Power Online Reviews )
Admin Settings
- Forms are instantly created as soon as the plugin is activated.
- Review forms are fully customizable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum ”positive” star rating option (e.g. ”4”).
Your review form is fully editable. (Screenshot: plugin website)
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Product Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, thirty day, 100% money-back guarantee.
Product Pricing
- Single – Install the plugin on a single domain that you own. Cost = $9.75
- Multi-User Licensing – Can be installed on multiple as many of your own sites as you want. Cost = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. The above reflects the current price when this article was written. This may or may not be the actual price set by the software author when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For ”how-to” videos showing how the software works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies everywhere are ignoring opportunities to attract new customers and retain existing ones because they are still ignoring their online reputations. This plugin offers a simple way to begin managing your customer reviews.
To learn more, visit the plugin website here: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
***
***