Are you effectively managing your online reputation?
In this article, we review a tool for WordPress users that lets you legally and ethically manage your customer feedback.
Announcing …
Power Online Reviews – WordPress Plugin For Managing Customer Reviews
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that can help you get more positive reviews for your business, services or products, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This can help you generate more positive 3rd-party reviews and improves customer satisfaction where the service may have fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate you. (Screenshot sourced from plugin website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your services using a 5-star rating feature and submit their response.
Good Customer Ratings
Customers rate your products using a simple 5-star rating system. (Product screenshot: Power Online Reviews )
When users submit positive ratings, they are invited to add a review to one or more third-party review sites …
Customers who give good feedback are asked to write a review on a third-party review site. (Source: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Source: Power Online Reviews website)
What Happens When Customers Leave Bad Feedback?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews website)
When users leave a bad rating (e.g. ”3″ or less), they are not sent to third-party review sites.
Instead, the customer reviews are saved locally, giving you the option to contact the customer giving you a bad name in public.
The plugin stores poor feedback from customers on your site. (Screenshot above sourced from Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Start Using In Minutes
Power Online Reviews installs just like any regular WP plugin. Simply upload the plugin file to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously damage your reputation. Good feedback can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can rectify the problem before things get out of hand.
Additional benefits of using the plugin include:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you create a ”net” for filtering poor customer reviews and promoting only positive comments about your business, you can confidently increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to WordPress users. Here are just some:
Features For Local Business Users
- Collect user feedback easily.
- Review visitor feedback on local business website.
- Ethical management of positive and poor reviews.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, or portable device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” area. (Product screenshot: plugin website)
Click on an entry to view user comments. (Image: plugin website)
Administration Settings
- All forms are instantly generated as soon as you activate the plugin.
- Review forms are completely customizable.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum ”positive” star rating option.
Your review form is fully editable. (Image source: plugin website)
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete refund guarantee.
Product Pricing
- Single – Install the plugin on 1 domain that you own. Price = $9.75
- Multi-User – Can be installed on all domains that you own. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: The cost to purchase this product depends on whether there are any promotions or limited-time special offers. When we last checked, the software is selling for the amounts shown above. This may or may not be the actual price charged by the plugin author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many companies around the world are ignoring opportunities to attract new customers and grow their business because they ignore their online reputations. Power Online Reviews offers a simple and inexpensive way to begin managing user reviews on your site.
For more details, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
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