Do you have an effective online reputation management strategy in place for your business?
In this article, we look at a simple WordPress plugin that allows you to legally and ethically manage user reviews.
WordPress Plugin Review …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that fast, easy and simple way to generate more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This process helps to create more positive third-party reviews and happier customers where the service may have been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask users to rate your products. (Screenshot source: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your products.
Positive Customer Rating
Visitors rate your services or products using a simple 5-star system. (Screenshot: Power Online Reviews )
Users who submit a good rating (e.g. ”5″) are then asked to add a review to one or more third-party review sites …
Users who leave positive feedback are invited to leave a review on a 3rd-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave a positive review of your company, services or products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Image source: plugin website)
What Happens When Customers Submit Negative Ratings?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: plugin website)
Customers who leave a negative rating are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the opportunity to engage with the user and hopefully turn the situation around.
The plugin captures negative comments from customers on your site. (Image source: Power Online Reviews )
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Installation Is Easy
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously harm your business. Good comment can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the issue before things get out of hand.
Additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective ”net” that filters negative user feedback and allows only positive comments about your business, products and services to pass through, you can confidently increase your campaigns and client requests for feedback on your site.
Features
Power Online Reviews provides a number of features to WordPress users. Here are just some of these:
Features For Business Users
- Collect customer feedback easily.
- Review customer feedback on your site.
- Manage favorable and bad reviews ethically.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, tablets, and mobile devices.
Your visitor feedback is centrally stored in the Feedback Management area. (Image source: plugin website)
Click on a record to view visitor feedback. (Screenshot: Power Online Reviews website)
Plugin Admin Settings
- Forms are automatically created when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating number or higher will be regarded as being a “good” review (e.g. “3″). Everything below the number you specify will be considered a “bad” review and stored locally, so visitors will not be asked to continue to the third-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Customize your review form. (Screenshot: plugin website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete refund guarantee.
Software Pricing
- Single – Install the plugin on one domain that you own. Cost = $9.75
- Multi-User Licensing – Can be installed on multiple domains that you own. Cost = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: The price of Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was current at the time this review was published. This may or may not be the actual pricing charged by the software seller when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing information here:
Additional Info
For ”how-to” videos showing how the software works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many companies are missing out on opportunities to create happier customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple solution to begin managing your online reputation.
For complete details, visit the plugin website here: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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