Do you know what users are saying about you online?
In this article, we explore a simple tool for WordPress users that allows you to legally and ethically manage user feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that third-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This simple process can help to ensure the submission of more third-party reviews that are positive and improves user experience where the service may have been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How The Plugin Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Image: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your business.
Positive Customer Ratings
Customers rate your business using a simple 5-star system. (Screenshot: Power Online Reviews )
When users submit good ratings (e.g. ”5″), they are invited to add a review to one or more 3rd-party review sites …
Visitors who give good feedback are asked to provide a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Image: Power Online Reviews website)
Negative User Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Source: plugin website)
Customers who submit a bad rating (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the user review is saved in your site’s admin area, allowing you to respond directly to any dissatisfied users and hopefully turn them back into happy customers.
The plugin stores negative feedback from users on your site. (Product screenshot sourced from plugin website)
Go here to learn more: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Quick And Easy To Install And Set Up
Power Online Reviews installs like every other plugin. Simply upload it to your Plugins folder via your admin user area and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative feedback can seriously harm your business. Good feedback can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits of using the plugin include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”gateway” in place that filters poor customer reviews and allows only positive content about your business, products and services to pass through, you can confidently increase your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to website owners. Here are just some:
User Features
- Collect visitor feedback easily.
- Central management of customer feedback on local business website.
- Ethical management of positive and poor reviews.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and can be used on all computers, tablets, and portable devices.
Your customer feedback is stored centrally in the Feedback Management screen. (Product screenshot: plugin website)
Click on a record to view user feedback. (Source: Power Online Reviews website)
Administration Settings
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Display title/prompt and text. Edit form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” feedback level (e.g. “3″).
Edit your review form. (Image source: plugin website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site.
Product Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, full refund guarantee.
Plugin Price
- Single Site License – Install the plugin on one site that you own. Price = $9.75
- Multi-User – Can be installed on all of your own domains. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: The cost of purchasing Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The above reflects the current price at the time this article was published. This may not be the actual price set by the software seller when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current price here:
Additional Information
For ”how to” videos showing how the software works, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many companies everywhere are missing out on opportunities to attract new customers and increase their revenues because they are not effectively monitoring their online reputations. This plugin offers a simple and easy solution to manage your customer feedback.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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