How well are you managing your online reputation?
In this article, you will learn about a simple yet effective tool for WordPress users that can help you avoid the escalation of negative reviews about your services through effective user review management.
Presenting …
Power Online Reviews – WordPress Plugin For Easy Client Reviews Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that can help you increase the number of positive reviews for your business, services or products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This process ensures more 3rd-party reviews that are positive and improves user experience where the service may have been below standard.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask visitors to rate your services. (Screenshot: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product using a one-click rating feature and submit their response.
What Happens When Customers Submit Good Feedback?
Visitors rate you with a simple 5-star rating system. (Image source: plugin website)
Users who submit a positive rating (e.g. ”5″) are then asked to share their review on one or more third-party review sites …
Customers who give good ratings are invited to write a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review …
The plugin sends customers who leave positive ratings to your third-party review pages. (Product screenshot: Power Online Reviews )
What Happens When Customers Submit Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Source: plugin website)
Users who leave negative ratings (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the customer reviews are saved in your website, giving you the option to contact the user and also avoiding them venting or posting damaging remarks on Facebook, social media sites, or other third-party review sites.
The plugin stores negative comments from customers on your site. (Screenshot above sourced from Power Online Reviews website)
Learn more about the plugin here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Simply upload it to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative comments can ruin your business. Great feedback can explode revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits of this plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from continuing to grow.
- Increase Campaigns For User Reviews With Confidence: Once you create an effective process for filtering negative visitor reviews and letting through only positive content about your business, products or services, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to WordPress users. Here are just some:
Features For Local Business Users
- Collect customer feedback easily.
- User feedback is centrally managed on local business website.
- Manage favorable and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, or portable device.
Your customer feedback is centrally stored in the “Manage Feedbacks” screen. (Image source: plugin website)
Click on an item to view user feedback. (Image source: Power Online Reviews )
Plugin Admin Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating level (e.g. ”4”).
Edit your review form. (Screenshot: Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website.
Product Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, thirty day, complete refund guarantee.
Product License Pricing
- Single – Install the plugin on 1 of your own sites. Cost = $9.75
- Multi-User License Edition – Can be installed on all of your own domains. Cost = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Please Note: The cost to purchase the product depends on whether there are any promotions or limited-time specials being offered. The above reflects the current price at the time this review was published. This may not be the actual price charged by the plugin developer when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For ”how-to” videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies are ignoring opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy solution to begin managing your online reputation.
For full details, visit the plugin website: Power Online Reviews – User Feedback Management Plugin For WordPress
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