Do you have a system in place to manage your online reputation?
In this article, we discuss a plugin for WordPress users that allows you to legally and ethically manage customer reviews.
WordPress Plugin Review …
Power Online Reviews – User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that fast, easy and simple way to help you generate masses of positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This simple filtering process helps to create more third-party reviews that are positive and improves user experience where the service may have fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate your services. (Screenshot source: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your service using a one-click rating feature and submit their response.
What Happens When Users Submit Good Feedback?
Users rate your services with a simple 5-star rating system. (Image: Power Online Reviews )
When users submit positive ratings (e.g. “4″), they are invited to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Visitors who give positive ratings are asked to provide a review on a third-party review site. (Screenshot source: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Image: Power Online Reviews )
Poor User Rating
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Image: plugin website)
When customers leave a bad rating (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the user review is saved to your site, giving you the opportunity to contact the customer and also minimize the possibility of users venting or posting damaging comments on Facebook, social media sites, or other third-party review sites.
The plugin captures negative feedback from visitors on your site. (Source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Quick And Easy To Install And Configure
Power Online Reviews installs like every WordPress plugin. Just upload the plugin file to your Plugins folder via your admin user area and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Poor Reviews
Bad reviews can damage your reputation. Good feedback can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective process in place for filtering negative visitor feedback and promoting only positive comments about your business, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of features to site owners. Here are just a few of these:
User Features
- Allows easy collection of user feedback.
- Central management of customer feedback on your website.
- Manage good and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer or tablet screen, and mobile device.
Your visitor feedback is stored centrally in the Feedback Management screen. (Product screenshot: Power Online Reviews website)
Click on an item to view visitor feedback. (Screenshot: Power Online Reviews )
Plugin Admin Settings
- All forms are automatically generated as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” feedback option (e.g. “3″).
Your review form is fully editable. (Image: Power Online Reviews )
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, full money-back guarantee.
Software Price
- Single Edition – Install the plugin on 1 of your own sites. Cost = $9.75
- Multi-User License – Can be installed on all sites that you own. Cost = $29.00.
- Developer License – Can be installed on any site you own. Install the plugin on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Price details for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. Presently, the software sells for the pricing shown above. This may not be the actual price charged by the product author when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest price:
Additional Info
For ”how-to” videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies around the world are currently missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple solution to manage user feedback on your site.
For more information, visit the plugin website: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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