Online reputation management is becoming more important in the online economy.
In this article, we review a plugin for WordPress users that allows you to legally and ethically manage customer feedback.
Presenting …
Power Online Reviews – Easy User Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you increase the number of positive reviews for your business, services or products, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This helps to create more third-party reviews that are positive and improves user experience where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask customers to rate your business. (Screenshot: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services.
Good Customer Ratings
Customers rate you with a simple 5-star system. (Screenshot sourced from Power Online Reviews website)
When customers submit positive ratings, they are then invited to share their review on one or more third-party review sites …
Customers who give positive feedback are invited to submit a review on a 3rd-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave a positive review of their experience with your company, services and products …
The plugin sends customers who leave good ratings to your third-party review pages. (Product screenshot: plugin website)
What Happens When Users Submit Poor Feedback?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot sourced from plugin website)
Users who submit bad feedback are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any dissatisfaction and also help prevent the venting or posting of negative remarks on Facebook, social media sites, or other review sites.
The plugin stores negative feedback from customers on your site. (Screenshot source: plugin website)
For more details go here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In No Time
Power Online Reviews is really easy to install. Just upload it to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously damage your business. Good reviews can increase revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix the problem before things get worse.
Additional benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from continuing to grow.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective system in place for filtering negative customer feedback and promoting only positive content about your business, products and services, you can confidently increase your campaigns and customer requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of great features to WordPress users. Here are just a few of these:
User Features
- Allows easy collection of user feedback.
- Customer feedback is centrally managed on local business website.
- Manage good and bad reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, tablets, or smartphone devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot above sourced from Power Online Reviews website)
Click on an item to view visitor comments. (Product screenshot sourced from plugin website)
Plugin Administration Settings
- All forms are instantly created when plugin is activated.
- All review forms are fully customizable.
- Main Review Form: Display business image. Add title/prompt and formatted text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” star rating option.
Customize your review form. (Product screenshot sourced from Power Online Reviews )
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete money-back guarantee.
Plugin Price
- Single User License – Install the plugin on one domain that you own. Price = $9.75
- Multi-User License – Can be installed on all domains that you own. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Please Note: Current pricing for this product depends on whether there are any promotions or limited-time specials being offered. The pricing shown above was correct when this article was written. This may not be the actual pricing charged by the plugin developer when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Companies all over the world are currently missing out on opportunities to create happier customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple, easy and inexpensive way to manage your customer feedback.
For more details, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
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