Do you know what people are saying about your business online?
In this article, we look at a simple plugin for WordPress users that can help to avoid the escalation of problem reviews about your services through effective customer review management.
Presenting …
Power Online Reviews – Easy User Reviews Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows any business to create positive customer review campaigns, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for attention by the business owner.
This process can help you generate more third-party reviews that are positive and improves customer satisfaction where the service has been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask customers to rate your services. (Screenshot sourced from Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your service with a 5-star rating feature and submit their response.
What Happens When Customers Leave Good Ratings?
Customers rate your products using a simple 5-star system. (Product screenshot source: plugin website)
Customers who submit good ratings are invited to add a review to one or more 3rd-party review sites …
Customers who give positive ratings are asked to write a review on a 3rd-party review site. (Screenshot source: plugin website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Image: plugin website)
What Happens When Customers Leave Negative Feedback?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot: plugin website)
When users leave a negative rating (e.g. ”3″ or less), they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved to your website, giving you the option to contact the user giving you a bad name in public.
The plugin captures poor feedback from users on your site. (Source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In Very Little Time
Power Online Reviews is quite easy to install. Just upload a zip file containing the plugin to your Plugins folder via your administrator account and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Bad Reviews From Spreading
Poor reviews can harm your reputation. Positive reviews can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective process to filter bad customer feedback and let through only positive content about your business, you can confidently begin increasing your campaigns and requests for feedback on your site.
Features
Power Online Reviews provides many unique features to WordPress users. Here are just some of these:
Features For Business Users
- Collect customer feedback easily.
- Review user feedback on your website.
- Ethical and legitimate management of positive and poor reviews.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and can be used on all computers or tablet screens, and mobile devices.
Your visitor feedback is stored centrally in the “Manage Feedbacks” section. (Screenshot sourced from Power Online Reviews website)
Click on a record to view visitor comments. (Image source: Power Online Reviews website)
Plugin Admin Features
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating level or above is to be considered a “good” review (e.g. ”4”). Everything below the level you set will be categorized as a “bad” review and stored in your site, so your visitors will not be invited to submit reviews to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Image: plugin website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Product Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, 100% money-back guarantee.
Plugin Price
- Single – Can be installed on one domain that you own. Price = $9.75
- Multi-User – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can be sold with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. Currently, the product retails for the amounts shown above. This may not be the actual pricing charged by the product author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current price:
Additional Plugin Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses are missing out on opportunities to create happier customers and retain existing ones because they are not effectively monitoring their online reputations. Power Online Reviews offers a simple solution to manage your customer reviews.
For complete details, visit the plugin website: Power Online Reviews – Easy User Feedback Management For WordPress
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