Do you have an online reputation management strategy?
In this article, we’ll explore a WordPress plugin that can help you avoid the escalation of problem reviews about your services through effective user review management.
Presenting …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that lets you manage user reviews, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple process can help you generate more positive third-party reviews and improves user experience where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your products or services. (Screenshot source: plugin website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
Positive User Ratings
Users rate you using a simple 5-star system. (Screenshot: Power Online Reviews website)
When customers leave a good rating (e.g. ”4” or “5”), they are invited to add a review to one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Users who give positive feedback are asked to provide a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Source: plugin website)
What Happens When Customers Submit Poor Feedback?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot: plugin website)
When customers submit bad ratings, they are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all complaints giving you a bad name in public.
The plugin captures negative comments from visitors on your site. (Source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Fast And Easy To Install And Set Up
Power Online Reviews is really easy to install. Simply upload it to your Plugin folder via your WordPress admin user login and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously ruin your reputation. Good comment can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can rectify the problem before things get worse.
Some additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”gateway” in place for filtering bad visitor feedback and promoting only positive comments about your business, products or services, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to web site owners. Here are just a few:
User Features
- Collect visitor feedback easily.
- Central management of customer feedback on local business website.
- Ethical and legitimate management of favorable and bad reviews.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on all computers, tablets, or portable devices.
All customer feedback is stored centrally in the “Manage Feedbacks” area. (Product screenshot: plugin website)
Click on an item to view customer feedback. (Screenshot above sourced from Power Online Reviews )
Plugin Administration Features
- All forms are instantly generated when plugin is activated.
- Review forms are completely customizable.
- Main Review Form: Display business image. Add title/prompt and formatted text. Edit form color background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” rating level (e.g. ”4”).
Edit your review form. (Image: plugin website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, full money-back guarantee.
Product Pricing
- Single Site Personal License – Can be installed on a single site that you own. Price = $9.75
- Multi-User License Edition – Install the plugin on multiple of your own domains. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: The price of the product can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing above was current at the time this content was written. This may not be the actual pricing charged by the software developer when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many businesses all over the world are missing out on opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple way to manage your online reputation.
To learn more, check out the plugin here: Power Online Reviews – Easy User Feedback Management For WordPress
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