How do you manage your online reputation in the online economy?
In this article, we look at a simple plugin for WordPress users that can help you avoid the escalation of problem reviews about your business, products or services through effective user review management.
Let’s Review …
Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that can help you get more positive reviews for your company, services or products, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple sorting process helps to create more positive third-party reviews and improves customer satisfaction where the service may have been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask users to rate your products. (Product screenshot sourced from plugin website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your service using a one-click rating feature and submit their response.
What Happens When Customers Leave Positive Feedback?
Customers rate your services with a simple 5-star rating system. (Image: Power Online Reviews website)
When users submit a positive rating (e.g. “4″), they are asked to add a review to one or more third-party review sites …
Visitors who leave good ratings are asked to write a review on a third-party review site. (Screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Screenshot above sourced from Power Online Reviews website)
Poor User Rating
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Source: plugin website)
When users leave a poor rating, they are not sent to third-party review sites.
Instead, the reviews are saved on your website, allowing you to respond directly to any unhappy customers and hopefully turn the situation around.
The plugin stores negative feedback from users on your site. (Product screenshot sourced from Power Online Reviews website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Use In Minutes
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugin folder via your administrator login and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Poor Reviews From Spreading
Bad reviews can hurt your reputation. Good feedback can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a process for filtering bad user feedback and letting through only positive comments about your business, products or services, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to WP users. Here are just a few:
User Features
- Easy collection of visitor feedback.
- Centrally manage customer feedback on local business website.
- Legitimate management of good and negative reviews.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, or portable devices.
All customer feedback is stored centrally in the Feedback Management screen. (Product screenshot: Power Online Reviews website)
Click on a record to view user comments. (Product screenshot: plugin website)
Administration Settings
- Forms are instantly created as soon as you activate the plugin.
- All review forms are fully editable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating number or higher constitutes a “good” review (e.g. ”4”). Everything below this number will be categorized as a “bad” review and captured ”Manage Feedbacks” screen, so your visitors will not be invited to submit reviews to the 3rd-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Source: plugin website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a risk-free, thirty day, complete refund guarantee.
Product Pricing
- Single License Edition – Can be installed on 1 of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on all domains that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Price details for the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. Currently, the product is selling for the pricing shown above. This may or may not be the actual price set by the product seller when you visit the product site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current price:
Additional Plugin Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Companies around the world are missing out on opportunities to create happier customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple and easy way to begin managing customer feedback on your site.
For full details, check out the plugin here: Power Online Reviews – Easy Client Reviews Management For WordPress
***
***