Managing your online reputation should not be ignored if you want your business to grow in the online economy.
In this article, we’ll explore a WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Client Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that 3rd-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This process ensures more positive third-party reviews and happier customers where the service has fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Image: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your service with a one-click rating feature and submit their response.
What Happens When Users Leave Positive Ratings?
Users rate your products or services using a simple 5-star rating system. (Image source: plugin website)
Customers who leave a positive rating (e.g. “4″) are then asked to add a review to one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Users who leave positive ratings are invited to write a review on a third-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of their experience with your business, services and products …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Screenshot source: Power Online Reviews website)
Poor User Rating
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot: Power Online Reviews )
Customers who leave a bad rating are not sent to third-party review sites.
Instead, the review is saved locally, giving you the option to engage with the user and hopefully turn them back into a happy user.
The plugin stores negative comments from customers on your site. (Source: Power Online Reviews )
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Configure
Power Online Reviews installs just like every other plugin. Just upload the plugin file to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can ruin your business. Positive reviews can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you put a ”gateway” in place to filter poor visitor feedback and allow only positive comments about your business, products or services through, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to website owners. Here are just a few of these:
User Features
- Collect customer feedback easily.
- Central management of visitor feedback on local business website.
- Ethical management of good and negative reviews.
- Good reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer, tablet, and mobile device.
Your customer feedback is stored centrally in the Feedback Management area. (Screenshot source: Power Online Reviews website)
Click on a record to view visitor feedback. (Product screenshot: plugin website)
Administration Features
- Forms are automatically created as soon as you activate the plugin.
- Review forms are completely customizable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating level or above constitutes a “good” review (e.g. “3″). Everything below the number you specify will be categorized as a “bad” review and held locally, so your visitors will not be asked to proceed to the third-party review sites). Other editable features of this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Screenshot above sourced from plugin website)
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, 30 day, 100% refund guarantee.
Plugin Price
- Single Site License – Can be installed on one of your own sites. Cost = $9.75
- Multi-User – Install the plugin on all as many of your own sites as you need. Price = $29.00.
- Developer Licensing – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. Presently, the plugin sells for the prices shown above. This may or may not be the actual price set by the plugin developer when you visit the product site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing:
Additional Info
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Companies all over the world are currently missing out on opportunities to attract new customers and boost their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to manage your online reputation.
For more details, check out the plugin here: Power Online Reviews – Client Reviews Management Plugin For WordPress Users
***
***