How are you managing your online reputation in the web economy?
In this article, we’ll explore a simple yet effective tool for WordPress users that allows you to legally and ethically manage customer feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that 3rd-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for attention by the business owner.
This simple filtering process can help you generate more 3rd-party reviews that are positive and happier customers where the service may have fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask customers to rate your services or products. (Image: Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Good User Rating
Visitors rate you using a simple 5-star system. (Image: plugin website)
Customers who leave a good rating (e.g. ”4” or “5”) are asked to add a review to one or more third-party review sites (you specify which third-party review sites to display) …
Users who give good feedback are asked to provide a review on a third-party review site. (Image: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Screenshot sourced from plugin website)
Negative User Ratings
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Source: plugin website)
When users submit bad ratings, they are not sent to 3rd-party review sites.
Instead, the user reviews are saved in your site’s admin area, giving you the opportunity to engage with the user and hopefully turn the situation around.
The plugin stores negative feedback from visitors on your site. (Image source: Power Online Reviews )
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Installation Is Easy, Quick And Simple
Power Online Reviews is really easy to install. Just upload a zip folder that contains the plugin files to your Plugins folder via your WP admin user account and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously damage your business. Great reviews can increase revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective ”gateway” for filtering bad user reviews and promoting positive comments about your business, products or services, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to web site owners. Here are just a few:
User Features
- Collect visitor feedback easily.
- Visitor feedback is centrally managed on your website.
- Manage good and poor reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, and smart devices.
Your visitor feedback is stored centrally in the Feedback Management area. (Screenshot source: Power Online Reviews )
Click on an item to view customer feedback. (Product screenshot sourced from Power Online Reviews )
Plugin Administration Settings
- All forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating level or higher constitutes a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored locally, so visitors will not be asked to continue to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Customize your review form. (Screenshot: Power Online Reviews website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, full refund guarantee.
Product Licensing Price
- Single – Install the plugin on one site that you own. Price = $9.75
- Multi-User – Can be installed on all as many of your own domains as you like. Cost = $29.00.
- Developer License – Can be installed on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can be included for sale with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of the product depends on whether there are any promotions or limited-time specials being offered. Presently, the product retails for the prices shown above. This may not be the actual pricing set by the product developer when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses around the world are currently ignoring opportunities to attract new customers and grow their business because they are still ignoring their online reputations. Power Online Reviews offers a simple and easy way to begin managing user feedback on your website.
For complete details, visit the plugin website: Power Online Reviews – WordPress Plugin For Easy User Feedback Management
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