Managing online reputation is an important aspect of doing business online.
In this article, we review a plugin for WordPress users that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that 3rd-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This process can help you create more third-party reviews that are positive and improves customer satisfaction where the service may have been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate your products or services. (Image: Power Online Reviews )
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
What Happens When Customers Leave Good Feedback?
Customers rate your services or products using a simple 5-star system. (Screenshot source: Power Online Reviews website)
Users who leave a positive rating are asked to add a review to one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give good feedback are asked to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of your company, services or products …
The plugin sends customers who leave positive ratings to your third-party review pages. (Screenshot: Power Online Reviews )
Bad User Ratings
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Source: plugin website)
When customers leave a negative rating (e.g. ”1”, “2”, even “3”), they are not sent to third-party review sites.
Instead, the user review is saved locally, giving you the option to contact the user giving you a bad name in public.
The plugin stores poor comments from users on your site. (Product screenshot: Power Online Reviews website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Quick And Simple To Install And Configure
Power Online Reviews installs just like any regular plugin. Simply upload a zip folder that contains the plugin files to your Plugins folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can ruin your business. Great feedback can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective system to filter negative customer feedback and allow only positive comments about your business through, you can confidently begin increasing your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers a number of features to site owners. Here are just a few of these:
Features For Local Business Users
- Allows easy collection of visitor feedback.
- Review customer feedback on your website.
- Ethical and legitimate management of positive and negative reviews.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on all computers or tablet screens, or portable devices.
All customer feedback is centrally stored in the Feedback Management area. (Product screenshot: Power Online Reviews website)
Click on an entry to view visitor feedback. (Screenshot: Power Online Reviews website)
Administration Settings
- Forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Add business image. Customize title/prompt and text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” star rating option (e.g. ”4”).
Customize your review form. (Product screenshot: Power Online Reviews website)
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website navigation menus.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, 100% money-back guarantee.
Product Pricing
- Single – Can be installed on a single domain that you own. Price = $9.75
- Multi-User Edition – Can be installed on all of your own sites. Price = $29.00.
- Developer – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing for the product can vary, depending on whether there are any promotions or limited-time special offers. Presently, the product sells for the pricing shown above. This may not be the actual price charged by the plugin developer when you visit the product website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many companies around the world are ignoring opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and affordable way to manage user reviews on your site.
For full details, visit the plugin website: Power Online Reviews – WordPress Plugin For User Feedback Management
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