Do you have an online reputation management strategy in place?
In this article, you will learn about a simple WordPress plugin that allows you to legally and ethically manage customer reviews.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Client Feedback Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that 3rd-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your website back-end for attention by the business owner.
This simple filtering process can help you create more positive third-party reviews and improves customer satisfaction where the service has been below par.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask visitors to rate your services or products. (Product screenshot source: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your products.
What Happens When Customers Leave Good Feedback?
Users rate your products or services using a simple 5-star system. (Image: Power Online Reviews )
When customers submit a good rating, they are asked to share their review on one or more third-party review sites …
Users who give positive feedback are invited to leave a review on a third-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Image: plugin website)
What Happens When Users Leave Bad Feedback?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews website)
Users who leave a bad rating (e.g. ”2″) are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to engage with the user and hopefully turn the situation around.
The plugin captures poor comments from visitors on your site. (Screenshot source: Power Online Reviews website)
Learn more here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Very Little Time
Power Online Reviews is quite easy to install. Just upload a zip file containing the plugin to your Plugin folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can seriously hurt your business. Great comment can grow revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you put an effective process in place for filtering bad user reviews and promoting only positive content about your products or services, you can confidently increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to site owners. Here are just a few:
User Features
- Allows easy collection of customer feedback.
- Review visitor feedback on your website.
- Manage good and negative reviews ethically.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, tablet, or portable device.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: Power Online Reviews website)
Click on an entry to view customer comments. (Screenshot sourced from Power Online Reviews )
Admin Settings
- Forms are automatically generated as soon as the plugin is activated.
- Review forms are fully customizable.
- First Review Form: Display image of business. Display title/prompt and default formatted text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” rating level (e.g. ”4”).
Your review form is completely editable. (Image: plugin website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website pages.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, complete refund guarantee.
Software Cost
- Single Site Licensing – Install the plugin on one of your own domains. Cost = $9.75
- Multi-User – Can be installed on multiple domains that you own. Cost = $29.00.
- Developer License Edition – Can be installed on any site you own. Can be installed on all client sites as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing above was correct when this article was written. This may not be the actual price charged by the product author when you visit the site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses around the world are missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to manage your online reputation.
For complete details, visit the plugin website: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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