How do you manage your online reputation in the online economy?
In this article, you will learn about a simple tool for WordPress users that can help to avoid the escalation of problem reviews about your products through effective user review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Easy Management Of User Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows any business to third-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple screening process can help to ensure the submission of more 3rd-party reviews that are positive and improves user satisfaction where the service may have been below par.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask customers to rate your products or services. (Screenshot: plugin website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your products and services.
What Happens When Users Submit Good Feedback?
Customers rate your products or services using a simple 5-star system. (Product screenshot: Power Online Reviews website)
Users who submit a good rating (e.g. ”5″) are invited to add a review to one or more third-party review sites …
Users who leave good feedback are asked to leave a review on a third-party review site. (Screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Source: Power Online Reviews )
What Happens When Customers Submit Poor Feedback?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot sourced from Power Online Reviews )
Customers who submit a bad rating (e.g. ”3″ or less) are not sent to third-party review sites.
Instead, the review is saved to your website, allowing you to respond directly to any negative feedback and hopefully turn the situation around.
The plugin stores poor comments from visitors on your site. (Image source: Power Online Reviews )
More info: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In No Time
Power Online Reviews installs just like any plugin. Just upload it to your Plugins folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously harm your reputation. Positive feedback can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you create a ”gateway” for filtering bad customer feedback and promoting positive content about your business, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to website owners. Here are just a few:
User Features
- Allows easy collection of visitor feedback.
- Review user feedback on your website.
- Ethical management of good and negative reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on any computer or tablet screen, and portable device.
Your visitor feedback is stored centrally in the “Manage Feedbacks” area. (Source: Power Online Reviews website)
Click on a record to view user feedback. (Image source: plugin website)
Plugin Admin Features
- All forms are instantly generated as soon as you activate the plugin.
- Review forms are completely customizable.
- Main Review Form: Display image of business. Display title/prompt and formatted text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating number or above will be regarded as being a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and stored feedback management section, so visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Product screenshot sourced from Power Online Reviews )
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% refund guarantee.
Software Cost
- Single Edition – Can be installed on 1 of your own domains. Price = $9.75
- Multi-User Licensing – Install the plugin on multiple of your own domains. Price = $29.00.
- Developer Edition – Install the plugin on any site you own. Install the plugin on all client sites as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Price details for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the price at the time this review was published. This may not be the actual pricing charged by the plugin author when you visit the product website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing details:
Additional Plugin Information
For ”how to” videos of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many companies are ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations. Power Online Reviews offers a simple way to manage your online reputation.
For more information, visit the plugin website: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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