How good is your reputation online?
In this article, we discuss a simple yet effective WordPress plugin that can help you avoid the escalation of negative reviews about your products through effective customer review management.
Introducing …
Power Online Reviews – WordPress Plugin For Management Of User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that 3rd-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple filtering process ensures more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your services. (Product screenshot: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your products using a 5-star rating feature and submit their response.
Good User Ratings
Users rate your services or products with a simple 5-star rating system. (Screenshot: Power Online Reviews )
When users submit positive ratings (e.g. ”5″), they are asked to share their review on one or more 3rd-party review sites …
Customers who leave good feedback are invited to provide a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Screenshot sourced from Power Online Reviews website)
What Happens When Users Leave Poor Feedback?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
When customers submit a poor rating (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the user reviews are saved in your website, allowing you to respond directly to any complaints giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Image: Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Set Up
Power Online Reviews is really easy to install. Just upload the plugin file to your Plugins folder via your admin user area and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously kill your reputation. Positive feedback can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the situation before things get worse.
Some additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you have a ”gateway” in place for filtering poor customer feedback and promoting positive comments about your products or services, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to website owners. Here are just some:
User Features
- Easy collection of visitor feedback.
- Customer feedback is centrally managed on local business website.
- Manage favorable and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on any computer or tablet screen, or smart device.
Your user feedback is centrally stored in the “Manage Feedbacks” section. (Image: plugin website)
Click on an item to view customer feedback. (Product screenshot sourced from Power Online Reviews )
Plugin Admin Features
- Forms are automatically created when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating level or higher will be regarded as being a “good” review (e.g. ”4”). Everything below this level will be considered a “bad” review and stored feedback management section, so visitors will not be asked to submit comments to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Edit your review form. (Product screenshot: Power Online Reviews website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website navigation menus.
Power Online Reviews Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete refund guarantee.
Product Price
- Single User Personal License – Install the plugin on 1 of your own domains. Cost = $9.75
- Multi-User Edition – Can be installed on multiple as many of your own domains as you want. Price = $29.00.
- Developer License Edition – Can be installed on any site you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing for the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the pricing when this review was written. This may or may not be the actual price set by the plugin author when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price:
Additional Information
For demo videos of the plugin in action, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Businesses are currently ignoring opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. This plugin offers a simple and inexpensive solution to begin managing customer feedback on your site.
For complete details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Easy Customer Reviews Management
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