Are you effectively ignoring your online reputation?
In this article, we show you a simple WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Managing Customer Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that third-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for attention by the business owner.
This simple process helps to generate more positive third-party reviews and improves user experience where the service may have fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask users to rate you. (Product screenshot sourced from Power Online Reviews website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services.
What Happens When Customers Submit Positive Feedback?
Users rate your services using a simple 5-star rating system. (Image: plugin website)
When users submit a positive rating (e.g. “4″), they are asked to share their review on one or more 3rd-party review sites …
Users who leave positive ratings are asked to submit a review on a 3rd-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
Negative Customer Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot sourced from plugin website)
When users leave a bad rating, they are not sent to 3rd-party review sites.
Instead, the customer review is saved locally, allowing you to respond directly to all dissatisfaction giving you a bad name in public.
The plugin captures negative comments from visitors on your site. (Screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Start Using In No Time
Power Online Reviews installs just like any plugin. Simply upload it to your Plugins folder via your WordPress admin user area and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can seriously damage your reputation. Good reviews can grow revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can rectify the issue before things get out of hand.
Additional benefits of the plugin include:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective ”gateway” in place that filters negative user feedback and promotes positive content about your business, you can confidently begin increasing your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides a number of features to website owners. Here are just a few:
User Features
- Easy collection of customer feedback.
- Centrally manage customer feedback on your website.
- Manage favorable and negative reviews ethically.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on any computer, or smart device.
All visitor feedback is stored centrally in the “Manage Feedbacks” section. (Product screenshot: plugin website)
Click on an entry to view customer feedback. (Image: Power Online Reviews website)
Plugin Administration Settings
- All forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating option or above will be regarded as being a “good” review (e.g. ”4”). Everything below the level you set will be deemed a “bad” review and held feedback management section, so your visitors will not be invited to submit feedback to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Screenshot: plugin website)
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, 100% refund guarantee.
Plugin Cost
- Single User Licensing – Can be installed on a single site that you own. Price = $9.75
- Multi-User – Install the plugin on all of your own domains. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: The cost to purchase the product depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin is selling for the amounts shown above. This may not be the actual pricing set by the product developer when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Businesses everywhere are currently missing out on opportunities to create happier customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to begin managing your online reputation.
For more details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Customer Feedback Management
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