How good is your reputation online?
In this article, you will learn about a simple yet effective tool for WordPress users that can help you avoid the escalation of problem reviews about your products through effective user review management.
WordPress Plugin Review …
Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that can help you get more positive reviews for your business, services or products, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This process can help you generate more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your products. (Screenshot above sourced from Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services.
What Happens When Users Submit Positive Ratings?
Customers rate your services using a simple 5-star rating system. (Image source: plugin website)
When users submit a good rating (e.g. ”5″), they are asked to share their review on one or more 3rd-party review sites …
Users who leave good feedback are invited to provide a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of your company, services and products …
The plugin sends users who leave good ratings to your third-party review pages. (Product screenshot sourced from plugin website)
Negative User Ratings
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Image source: Power Online Reviews website)
Customers who submit a poor rating (e.g. “1″) are not sent to third-party review sites.
Instead, the user review is saved locally, allowing you to respond directly to all unhappy customers and hopefully turn them back into a happy user.
The plugin captures negative comments from users on your site. (Image source: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Installation Is Easy, Simple & Quick
Power Online Reviews installs like any WordPress plugin. Simply upload the plugin file to your Plugins folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can seriously ruin your business. Good feedback can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the problem before things get worse.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from continuing to spread.
- Increase Targeting Of Client Reviews With Confidence: Once you have an effective process in place to filter negative customer feedback and allow only positive comments about your business, products and services through, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews provides a number of features to WordPress users. Here are just a few:
User Features
- Collect customer feedback easily.
- Visitor feedback is centrally managed on local business website.
- Legitimate management of favorable and negative reviews.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers or tablet screens, or mobile devices.
Your user feedback is stored centrally in the Feedback Management area. (Source: plugin website)
Click on an entry to view user feedback. (Source: Power Online Reviews )
Administration Settings
- Forms are automatically generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Display business image. Customize title/prompt and default text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” star rating level (e.g. ”4”).
Your review form is completely editable. (Source: plugin website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, full money-back guarantee.
Software Cost
- Single User Licensing – Can be installed on a single domain that you own. Cost = $9.75
- Multi-User Licensing – Can be installed on all of your own domains. Price = $29.00.
- Developer – Install the plugin on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. Currently, the plugin retails for the amounts shown above. This may not be the actual pricing charged by the software author when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Companies all around the world are ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and easy solution to begin managing customer reviews on your website.
For more details, check out the plugin here: Power Online Reviews – User Reviews Management Plugin For WordPress
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