Do you know what users are saying about you online?
In this article, we explore a simple yet effective tool for WordPress users that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Let’s Review …
Power Online Reviews – User Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that 3rd-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This simple process can help to ensure the submission of more positive 3rd-party reviews and improves customer satisfaction where the service may have been below standard.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Product screenshot sourced from plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products or services.
Good User Rating
Visitors rate your products or services with a simple 5-star rating system. (Product screenshot source: Power Online Reviews )
When customers submit a good rating, they are asked to add a review to one or more third-party review sites …
Customers who leave positive feedback are invited to provide a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of your company, services and products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Screenshot: plugin website)
Poor User Ratings
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot sourced from plugin website)
When customers leave a negative rating, they are not sent to third-party review sites.
Instead, the user reviews are saved on your website, allowing you to respond directly to any unhappy customers giving you a bad name in public.
The plugin stores negative comments from visitors on your site. (Screenshot sourced from Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Ready To Go To Work In Minutes
Power Online Reviews installs like every plugin. Just upload a zip file that contains the plugin files to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative comments can seriously ruin your business. Great reviews can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you have an effective ”net” in place to filter poor customer feedback and allow only positive content about your products or services through, you can confidently increase your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to website owners. Here are just a few:
User Features
- Collect customer feedback easily.
- Central management of customer feedback on your site.
- Legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, or smartphone devices.
All visitor feedback is stored centrally in the Feedback Management screen. (Screenshot: Power Online Reviews website)
Click on a record to view visitor comments. (Image: Power Online Reviews website)
Plugin Admin Features
- All forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Display business image. Customize title/prompt and default text. Edit form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” star rating option (e.g. ”4”).
Customize your review form. (Source: plugin website)
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, full refund guarantee.
Product Cost
- Single – Can be installed on one of your own sites. Price = $9.75
- Multi-User Licensing – Can be installed on all as many of your own domains as you want. Cost = $29.00.
- Developer – Can be installed on any site you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: Pricing details of the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. Currently, the plugin is selling for the prices shown above. This may or may not be the actual pricing charged by the plugin author when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing information here:
Additional Plugin Information
For demo videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses around the world are missing out on opportunities to attract new customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple and inexpensive way to manage customer feedback on your website.
For complete details, visit the plugin website: Power Online Reviews – Easy User Reviews Management For WordPress
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