How good is your reputation online?
In this article, you will learn about a simple yet effective WordPress plugin that allows you to legally and ethically manage customer reviews.
Let’s Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This process helps to create more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask visitors to rate your products or services. (Screenshot source: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your service or product using a 5-star rating feature and submit their feedback.
What Happens When Users Leave Positive Feedback?
Customers rate your services or products using a simple 5-star system. (Image: Power Online Reviews website)
Users who leave good ratings are asked to share their review on one or more third-party review sites (you specify which 3rd-party review sites to display) …
Users who leave positive ratings are asked to submit a review on a third-party review site. (Source: plugin website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot: Power Online Reviews )
Bad Customer Rating
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
Users who submit poor ratings (e.g. ”3″ or less) are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to contact the user giving you a bad name in public.
The plugin stores poor comments from customers on your site. (Screenshot: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Fast And Easy To Install And Configure
Power Online Reviews installs just like every plugin. Just upload a zip file that contains the plugin to your Plugin folder via your WordPress admin user account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously kill your reputation. Good feedback can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits and advantages include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”gateway” in place to filter bad user reviews and allow only positive content about your business, products and services to get through, you can confidently increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many features to web site owners. Here are just a few:
User Features
- Collect visitor feedback easily.
- Visitor feedback is centrally managed on your website.
- Ethical management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on any computer or tablet screen, and mobile device.
Your user feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews website)
Click on a record to view visitor feedback. (Source: Power Online Reviews )
Administration Settings
- Forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating number or above will be regarded as being a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and stored in the plugin management section, so visitors will not be invited to continue to the third-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Your review form is fully editable. (Product screenshot source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, full money-back guarantee.
Product Pricing
- Single – Can be installed on 1 of your own sites. Price = $9.75
- Multi-User – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: The price of this product depends on whether there are any promotions or limited-time special offers. Currently, the software sells for the amounts shown above. This may not be the actual price set by the plugin developer when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price:
Additional Info
For demo videos showing how the plugin works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many businesses everywhere are currently missing out on opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations. Power Online Reviews offers a simple and inexpensive solution to manage your online reputation.
To learn more, check out the plugin here: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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