Do you have an effective system in place for managing your online reputation?
In this article, you will learn about a WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to create positive customer review campaigns, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This ensures more positive third-party reviews and improves customer experience where the service may have fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your services or products. (Product screenshot sourced from plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products or services.
What Happens When Users Submit Positive Ratings?
Users rate your business using a simple 5-star system. (Screenshot: Power Online Reviews )
Users who submit good feedback (e.g. ”5″) are then asked to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Users who give good feedback are invited to provide a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Screenshot: plugin website)
Bad Customer Rating
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Image: Power Online Reviews website)
When customers submit poor feedback, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved on your website, allowing you to respond directly to any unhappy customers giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Image: Power Online Reviews website)
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Installation Is Easy, Simple & Fast
Power Online Reviews is very easy to install. Just upload a zip folder containing the plugin files to your Plugin folder via your WordPress admin area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can seriously ruin your reputation. Great comment can boost revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix the issue before things get out of hand.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you have an effective ”net” in place to filter poor user reviews and promote only positive content about your products or services, you can confidently increase your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many unique features to web site owners. Here are just some:
User Features
- Collect user feedback easily.
- Visitor feedback is centrally managed on local business website.
- Manage good and bad reviews ethically and legitimately.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers or tablet screens, and smart devices.
All visitor feedback is stored centrally in the Feedback Management screen. (Product screenshot: Power Online Reviews website)
Click on an item to view visitor comments. (Screenshot above sourced from Power Online Reviews )
Plugin Administration Features
- Forms are automatically generated as soon as the plugin is activated.
- Review forms are completely customizable.
- First Review Form: Add image of business. Display title/prompt and formatted text. Edit form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating level or higher constitutes a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and held ”Manage Feedbacks” screen, so visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Source: Power Online Reviews )
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete refund guarantee.
Software Pricing
- Single Edition – Can be installed on one of your own domains. Price = $9.75
- Multi-User Licensing – Can be installed on multiple domains that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost of purchasing Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was correct at the time this content was written. This may or may not be the actual pricing set by the software author when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing information:
Additional Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses all around the world are missing out on opportunities to create happier customers and boost their revenues because they are not managing their online reputations. Power Online Reviews offers a simple solution to begin managing customer reviews on your site.
For more information, visit the plugin website here: Power Online Reviews – Easy User Reviews Management For WordPress
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