How do you manage your online reputation in the web economy?
In this article, we look at a simple plugin for WordPress users that allows you to legally and ethically manage customer reviews.
Let’s Review …
Power Online Reviews – WordPress Plugin For Easy Management Of Customer Feedback
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you generate hundreds, if not thousands, of positive reviews for your company, services and products, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple process can help you create more 3rd-party reviews that are positive and improves user experience where the service may have fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate you. (Source: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your services with a one-click rating feature and submit their feedback.
Positive User Ratings
Users rate you with a simple 5-star rating system. (Product screenshot: Power Online Reviews website)
Customers who leave positive ratings (e.g. ”5″) are invited to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Visitors who give good feedback are asked to write a review on a third-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends customers who leave good ratings to your third-party review pages. (Product screenshot source: plugin website)
What Happens When Users Leave Bad Ratings?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Image source: Power Online Reviews website)
Customers who submit negative feedback (e.g. ”2″) are not sent to 3rd-party review sites.
Instead, the reviews are saved on your admin backend, giving you the option to engage with the user and also help prevent the venting or posting of damaging comments on Facebook, social media sites, or other popular review sites.
The plugin stores negative feedback from customers on your site. (Source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Fast And Easy To Install And Use
Power Online Reviews installs like every other WP plugin. Just upload the plugin file to your Plugins folder via your admin user area and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative feedback can seriously ruin your business. Positive reviews can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the situation before things get worse.
Some additional plugin benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you put a ”net” in place to filter negative visitor reviews and allow only positive comments about your products or services to get through, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews provides many features to site owners. Here are just some:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Visitor feedback is centrally managed on your site.
- Manage favorable and negative reviews ethically.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Negative reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on any computer or tablet screen, and smart device.
Your user feedback is stored centrally in the Feedback Management screen. (Image: Power Online Reviews )
Click on an item to view user comments. (Screenshot: plugin website)
Admin Features
- All forms are automatically generated as soon as the plugin is activated.
- Review forms are fully editable.
- Main Review Form: Display business image. Add title/prompt and text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum ”positive” star rating option (e.g. “3″).
Edit your review form. (Product screenshot: Power Online Reviews website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, complete refund guarantee.
Software Pricing
- Single – Install the plugin on 1 domain that you own. Price = $9.75
- Multi-User – Can be installed on all as many of your own domains as you want. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin is being retailed for the prices shown above. This may not be the actual price charged by the plugin author when you visit the product website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing:
Additional Plugin Info
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Businesses are currently missing out on opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to begin managing your online reputation.
To learn more, visit the plugin website: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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