How well are you managing your online reputation?
In this article, we explore a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business, products or services through effective user review management.
Announcing …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, simple and easy way to help you generate a lot more positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This process can help you generate more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask users to rate your products or services. (Source: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
Good Customer Ratings
Visitors rate your services using a simple 5-star rating system. (Source: Power Online Reviews )
Customers who leave good ratings (e.g. “4″) are then invited to share their review on one or more third-party review sites …
Users who give good ratings are asked to submit a review on a third-party review site. (Screenshot source: plugin website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review of their experience …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
Poor User Rating
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Image source: plugin website)
When customers submit bad feedback (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the user reviews are saved locally, giving you the option to contact the customer and hopefully turn the situation around.
The plugin stores poor comments from visitors on your site. (Screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Just upload a zip folder that contains the plugin to your Plugin folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Bad Reviews
Bad reviews can seriously ruin your business. Great reviews can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective process in place that filters negative customer feedback and lets through only positive comments about your business, you can confidently increase your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides a number of features to web site owners. Here are just a few of these:
Features For Business Users
- Collect customer feedback easily.
- Centrally manage visitor feedback on local business website.
- Legitimate management of positive and bad reviews.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, and mobile device.
All visitor feedback is stored centrally in the Feedback Management section. (Screenshot: plugin website)
Click on an entry to view user feedback. (Screenshot: Power Online Reviews )
Admin Features
- Forms are instantly created when plugin is activated.
- Review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating level or above will be regarded as being a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and held locally, so visitors will not be asked to proceed to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Image: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Power Online Reviews Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, complete refund guarantee.
Product Pricing
- Single – Can be installed on a single domain that you own. Cost = $9.75
- Multi-User Personal License – Install the plugin on all sites that you own. Cost = $29.00.
- Developer Edition – Can be installed on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can be flipped with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase the product can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was current at the time this review was published. This may or may not be the actual pricing charged by the product author when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing:
Additional Plugin Info
For ”how-to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many companies all over the world are ignoring opportunities to create happier customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple and easy solution to manage user reviews on your website.
To learn more, visit the plugin website here: Power Online Reviews – WordPress Plugin For Management Of Client Feedback
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