Managing online reputation is becoming more important in the online economy.
In this article, we explore a WordPress plugin that lets you legally and ethically manage customer feedback.
Let’s Review …
Power Online Reviews – User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows any business to create positive customer review campaigns, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple filtering process can help you generate more 3rd-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask customers to rate your services or products. (Source: Power Online Reviews website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your product or service using a 5-star rating feature and submit their response.
What Happens When Users Leave Good Ratings?
Customers rate your services or products using a simple 5-star system. (Product screenshot sourced from plugin website)
Customers who submit good ratings are then invited to add a review to one or more third-party review sites …
Users who leave positive ratings are asked to write a review on a third-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of their experience with your company, services and products …
The plugin sends customers who leave positive ratings to your third-party review pages. (Image: Power Online Reviews website)
What Happens When Users Leave Negative Feedback?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
When users submit a negative rating, they are not sent to 3rd-party review sites.
Instead, the comments are saved on your site’s admin area, giving you the option to engage with the user and hopefully turn them back into a happy customer.
The plugin stores poor feedback from customers on your site. (Product screenshot: Power Online Reviews )
Go here to learn more about this plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Implement
Power Online Reviews installs like every other WP plugin. Just upload it to your Plugin folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can harm your business. Great comment can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can rectify the situation before things get out of hand.
Additional benefits of using this plugin include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from continuing to spread.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective ”net” in place to filter poor customer feedback and let through only positive comments about your business, you can confidently increase your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of great features to web site owners. Here are just a few:
User Features
- Collect visitor feedback easily.
- User feedback is centrally managed on your website.
- Ethical and legitimate management of good and poor reviews.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on all computers or tablet screens, or smartphone devices.
All user feedback is centrally stored in the Feedback Management area. (Screenshot: Power Online Reviews )
Click on an item to view customer feedback. (Image: Power Online Reviews website)
Administration Features
- All forms are automatically generated when plugin is activated.
- All review forms are fully customizable.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating number or above constitutes a “good” review (e.g. “3″). Everything below the level you set will be categorized as a “bad” review and held in the plugin management section, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Edit your review form. (Screenshot sourced from plugin website)
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website pages.
Product Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, thirty day, 100% refund guarantee.
Plugin Pricing
- Single – Install the plugin on one of your own sites. Price = $9.75
- Multi-User Personal License – Install the plugin on multiple sites that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can be sold with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of the Power Online Reviews product depends on whether there are any promotions or limited-time specials being offered. The pricing above was current at the time this review was written. This may not be the actual pricing set by the software developer when you visit the product website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price here:
Additional Plugin Info
For ”how to” videos showing how the software works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies all over the world are currently ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy solution to manage user reviews on your website.
To learn more, visit the plugin website here: Power Online Reviews – Easy Client Feedback Management For WordPress
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