Online reputation management is important in the web economy.
In this article, we’ll explore a simple yet effective WordPress plugin that lets you legally and ethically manage customer feedback.
Introducing …
Power Online Reviews – Easy User Reviews Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that can help you generate more positive reviews for your business, services or products, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This process ensures more positive 3rd-party reviews and improves user experience where the service has been below standard.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your services. (Image: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your products.
Good User Ratings
Users rate your services using a simple 5-star rating system. (Product screenshot source: Power Online Reviews )
Users who submit good ratings are asked to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Visitors who leave good ratings are invited to leave a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review …
The plugin sends users who leave good ratings to your third-party review pages. (Screenshot source: Power Online Reviews website)
Poor Customer Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews website)
When users submit a negative rating, they are not sent to 3rd-party review sites.
Instead, the user review is saved locally, allowing you to respond directly to any complaints and hopefully turn them back into happy customers.
The plugin stores negative comments from users on your site. (Screenshot: Power Online Reviews website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Quick And Simple To Install And Use
Power Online Reviews is quite easy to install. Just upload a zip file containing the plugin to your Plugins folder via your WP dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can seriously ruin your business. Positive reviews can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional benefits of using the plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing negative reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective system in place to filter poor user feedback and promote positive comments about your business, products and services, you can confidently begin increasing your campaigns and customer requests for feedback about your business on your site.
Features
Power Online Reviews offers many unique features to WordPress users. Here are just a few of these:
User Features
- Collect customer feedback easily.
- Centrally manage visitor feedback on your site.
- Manage positive and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, and mobile devices.
All customer feedback is stored centrally in the “Manage Feedbacks” area. (Source: Power Online Reviews )
Click on an item to view visitor feedback. (Screenshot source: plugin website)
Plugin Administration Settings
- Forms are automatically generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Display image of business. Display title/prompt and default formatted text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating level or higher will be considered a “good” review (e.g. ”4”). Everything below this number will be considered a “bad” review and held ”Manage Feedbacks” area, so your visitors will not be asked to continue to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Product screenshot: Power Online Reviews website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% refund guarantee.
Software Price
- Single – Can be installed on one of your own sites. Cost = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Price = $29.00.
- Developer License Edition – Can be installed on any site you own. Can be installed on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Price details for this product depends on whether there are any promotions or limited-time specials being offered. Currently, the software is selling for the amounts shown above. This may not be the actual pricing set by the plugin author when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses everywhere are currently ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations. This plugin offers a simple, easy and affordable way to begin managing customer feedback on your site.
For complete details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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