Do you have an effective system for managing your online reputation in the web economy?
In this article, we look at a WordPress plugin that lets you legally and ethically manage user feedback.
WordPress Plugin Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that fast, easy and simple way to help you generate a lot more positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This can help you generate more third-party reviews that are positive and improves user satisfaction where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask customers to rate your products. (Image: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your products or services using a 5-star rating feature and submit their feedback.
What Happens When Users Submit Good Feedback?
Customers rate your products with a simple 5-star rating system. (Source: Power Online Reviews website)
When users submit positive feedback (e.g. ”5″), they are then asked to add a review to one or more 3rd-party review sites …
Users who give good feedback are asked to write a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Source: Power Online Reviews website)
Negative Customer Ratings
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Source: plugin website)
When customers leave a poor rating, they are not sent to third-party review sites.
Instead, the comments are saved locally, giving you the option to contact the customer and also help prevent the venting or posting of negative comments on Facebook, social media sites, or other popular review sites.
The plugin stores negative comments from users on your site. (Source: Power Online Reviews website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In No Time
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugin folder via your admin user area and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Poor Reviews
Negative comments can seriously harm your business. Positive comment can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective system for filtering bad user feedback and promoting positive content about your business, you can confidently begin increasing your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to WP users. Here are just some:
User Features
- Collect user feedback easily.
- Review customer feedback on your site.
- Manage favorable and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, tablets, or smart devices.
All user feedback is stored centrally in the Feedback Management screen. (Product screenshot: Power Online Reviews website)
Click on an item to view user comments. (Source: Power Online Reviews website)
Plugin Admin Features
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” star rating option.
Edit your review form. (Screenshot: Power Online Reviews )
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, 100% money-back guarantee.
Software Pricing
- Single License Edition – Install the plugin on one site that you own. Cost = $9.75
- Multi-User Personal License – Install the plugin on all sites that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: The cost of purchasing the product depends on whether there are any promotions or limited-time specials being offered. The pricing above was current when this content was published. This may not be the actual pricing set by the plugin developer when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price here:
Additional Information
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many companies all around the world are currently missing out on opportunities to attract new customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple, easy and affordable solution to begin managing your online reputation.
For more information, visit the plugin website here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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