How well are you managing your online reputation?
In this article, we discuss a simple tool for WordPress users that can help to avoid the escalation of negative reviews about your products through effective user review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Managing User Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows any business to create positive customer review campaigns, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This simple filtering process can help you create more third-party reviews that are positive and improves user satisfaction where the service may have been below par.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask users to rate you. (Source: Power Online Reviews )
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your services.
What Happens When Users Leave Positive Ratings?
Users rate your products using a simple 5-star rating system. (Screenshot above sourced from plugin website)
When users leave a positive rating (e.g. ”4” or “5”), they are invited to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Customers who leave positive ratings are invited to write a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Product screenshot sourced from Power Online Reviews website)
Negative Customer Ratings
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot source: plugin website)
Users who leave poor ratings are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any dissatisfied users and hopefully turn them back into a happy user.
The plugin captures negative comments from customers on your site. (Product screenshot sourced from plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your site:
Fast And Simple To Install And Use
Power Online Reviews installs just like any plugin. Simply upload a zip file containing the plugin to your Plugins folder via your admin area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative feedback can harm your business. Good comment can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix the problem before things get out of hand.
Additional benefits of this plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you have an effective process in place for filtering poor visitor reviews and promoting only positive comments about your business, products or services, you can confidently begin to increase your campaigns and customer requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of great features to WordPress users. Here are just a few:
Features For Business Users
- Allows easy collection of visitor feedback.
- Centrally manage visitor feedback on your site.
- Manage favorable and poor reviews ethically.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on any computer, or portable device.
Your customer feedback is centrally stored in the Feedback Management screen. (Screenshot: plugin website)
Click on a record to view visitor feedback. (Screenshot: Power Online Reviews website)
Plugin Administration Settings
- Forms are automatically created as soon as you activate the plugin.
- Review forms are fully customizable.
- Main Review Form: Display image of business. Display title/prompt and default formatted text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating level or above will be regarded as being a “good” review (e.g. “3″). Everything below this level will be considered a “bad” review and held feedback management area, so visitors will not be invited to submit comments to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Edit your review form. (Source: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, 30 day, full refund guarantee.
Product Pricing
- Single – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User License Edition – Install the plugin on all of your own sites. Price = $29.00.
- Developer License – Can be installed on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Please Note: Price details for this product depends on whether there are any promotions or limited-time special offers. The pricing shown above was correct at the time this review was written. This may not be the actual price set by the software developer when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For ”how to” videos of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many businesses everywhere are currently ignoring opportunities to attract new customers and grow their business because they are still ignoring their online reputations. Power Online Reviews offers a simple solution to begin managing customer feedback on your site.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Customer Feedback Management
***
***