Do you have an effective system for managing your online reputation?
In this article, we’ll look at a simple WordPress plugin that can help to avoid the escalation of negative reviews about your products through effective user review management.
Let’s Review …
Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to increase their number of positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for attention by the business owner.
This helps to create more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask users to rate your services. (Product screenshot source: plugin website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your services with a 5-star rating feature and submit their response.
What Happens When Customers Submit Good Feedback?
Users rate your products or services using a simple 5-star rating system. (Screenshot: Power Online Reviews website)
When users submit positive ratings, they are invited to add a review to one or more third-party review sites …
Users who leave good ratings are invited to write a review on a 3rd-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot sourced from Power Online Reviews website)
What Happens When Users Submit Bad Ratings?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: Power Online Reviews website)
When customers submit a poor rating, they are not sent to third-party review sites.
Instead, the review is saved in your site, giving you the opportunity to contact the user and hopefully turn the situation around.
The plugin captures poor feedback from visitors on your site. (Image: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Very Little Time
Power Online Reviews installs just like any plugin. Simply upload a zip file that contains the plugin to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can harm your reputation. Positive feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional benefits of using this plugin include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from continuing to spread.
- Increase Campaigns For User Reviews With Confidence: Once you create an effective system that filters bad user reviews and allows only positive content about your business, products and services through, you can confidently increase your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews offers many great features to website owners. Here are just some of these features:
Features For Local Business Users
- Collect user feedback easily.
- Customer feedback is centrally managed on your site.
- Ethical management of favorable and poor reviews.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, or portable device.
All visitor feedback is centrally stored in the Feedback Management area. (Screenshot: Power Online Reviews website)
Click on a record to view customer feedback. (Image: Power Online Reviews )
Plugin Administration Features
- All forms are instantly generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating level or higher is to be considered a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and held feedback management section, so visitors will not be invited to submit reviews to the third-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Edit your review form. (Product screenshot sourced from Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site navigation menus.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, complete money-back guarantee.
Plugin Pricing
- Single License Edition – Can be installed on one domain that you own. Cost = $9.75
- Multi-User – Install the plugin on all as many of your own domains as you like. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: Pricing for the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. Presently, the plugin sells for the amounts shown above. This may not be the actual pricing charged by the software author when you visit the plugin site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Companies all over the world are currently ignoring opportunities to attract new customers and boost their revenues because they are not managing their online reputations. Power Online Reviews offers a simple way to manage customer feedback on your website.
To learn more, check out the plugin here: Power Online Reviews – WordPress Plugin For Customer Feedback Management
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