Do you know what people are saying about you online?
In this article, you will learn about a simple yet effective plugin for WordPress users that can help to avoid the escalation of negative reviews about your products through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Easy Management Of Client Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that lets you legally and ethically manage your customer reviews, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This simple process can help to ensure the submission of more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your services. (Image: Power Online Reviews website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your products using a one-click rating feature and submit their feedback.
What Happens When Customers Leave Good Feedback?
Visitors rate your products using a simple 5-star system. (Screenshot above sourced from plugin website)
Users who submit a positive rating are invited to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Visitors who give good ratings are invited to leave a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Screenshot above sourced from Power Online Reviews )
Poor User Rating
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Image: Power Online Reviews website)
When customers submit a negative rating, they are not sent to third-party review sites.
Instead, the user reviews are saved to your admin area, giving you the option to engage with the customer and hopefully turn the situation around.
The plugin captures poor feedback from visitors on your site. (Source: Power Online Reviews )
Go here to learn more about this plugin: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In No Time
Power Online Reviews installs just like any plugin. Just upload the plugin file to your Plugin folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Bad Reviews
Bad reviews can seriously kill your reputation. Great feedback can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can rectify the issue before things get out of hand.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Targeting Of Client Reviews With Confidence: Once you put a ”net” in place for filtering poor user feedback and letting through only positive content about your products and services, you can confidently increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many unique features to website owners. Here are just a few of these:
Features For Local Business Users
- Easy collection of user feedback.
- User feedback is centrally managed on your site.
- Manage positive and negative reviews ethically.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, or portable device.
Your visitor feedback is stored centrally in the Feedback Management screen. (Image: plugin website)
Click on an item to view visitor feedback. (Product screenshot sourced from Power Online Reviews website)
Administration Settings
- All forms are automatically created as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum “good” rating option (e.g. “3″).
Customize your review form. (Screenshot sourced from Power Online Reviews website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website pages.
Product Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% refund guarantee.
Plugin Price
- Single Site Licensing – Install the plugin on one of your own sites. Price = $9.75
- Multi-User Licensing – Install the plugin on all of your own sites. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: The price of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the pricing at the time this content was published. This may or may not be the actual pricing charged by the plugin seller when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing here:
Additional Info
For ”how-to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Businesses around the world are missing out on opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. This plugin offers a simple solution to manage your customer feedback.
For more details, visit the plugin website: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
***
***