Do you have a system in place for managing your online reputation?
In this article, we’ll explore a plugin for WordPress users that lets you legally and ethically manage your customer reviews.
Let’s Review …
Power Online Reviews – WordPress Plugin For Easy Management Of Client Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you get more positive reviews for your company, services and products, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This process ensures more positive third-party reviews and happier customers where the service has been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask visitors to rate your services. (Source: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your service using a 5-star rating feature and submit their response.
What Happens When Users Leave Good Ratings?
Customers rate your business with a simple 5-star rating system. (Screenshot source: Power Online Reviews )
Users who leave good feedback (e.g. ”5″) are invited to add a review to one or more 3rd-party review sites …
Users who leave positive ratings are asked to write a review on a third-party review site. (Image source: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends users who leave good ratings to your third-party review pages. (Product screenshot: plugin website)
What Happens When Customers Submit Negative Ratings?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Source: Power Online Reviews )
Users who submit bad feedback are not sent to 3rd-party review sites.
Instead, the customer review is saved to your admin backend, giving you the option to engage with the user and also help avoid the venting or posting of negative comments on Facebook, forums, or other popular review sites.
The plugin stores poor comments from customers on your site. (Product screenshot: plugin website)
Learn more about this plugin here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Minutes
Power Online Reviews installs like every other plugin. Just upload a zip file containing the plugin to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can ruin your business. Good feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you put a system in place that filters bad visitor feedback and promotes only positive content about your business, products or services, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Features
Power Online Reviews offers many unique features to website owners. Here are just some of these features:
User Features
- Collect user feedback easily.
- User feedback is centrally managed on your site.
- Manage favorable and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on any computer, or mobile device.
All visitor feedback is stored centrally in the “Manage Feedbacks” area. (Image source: Power Online Reviews website)
Click on a record to view visitor feedback. (Product screenshot source: Power Online Reviews )
Plugin Admin Features
- Forms are automatically created as soon as the plugin is activated.
- All review forms are completely customizable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating level or higher will be regarded as being a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored ”Manage Feedbacks” area, so visitors will not be invited to submit comments to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Screenshot: Power Online Reviews website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, full money-back guarantee.
Plugin Price
- Single User License – Can be installed on a single domain that you own. Price = $9.75
- Multi-User Licensing – Install the plugin on all domains that you own. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: Current pricing for the product depends on whether there are any promotions or limited-time specials being offered. When we last checked, the plugin sells for the pricing shown above. This may or may not be the actual pricing set by the software seller when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing:
Additional Info
For ”how to” videos showing how the plugin works, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Businesses all around the world are currently missing out on opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple way to manage your customer reviews.
For complete details, check out the plugin here: Power Online Reviews – Easy User Reviews Management For WordPress
***
***