Do you have an effective system in place for managing your online reputation in the digital economy?
In this article, we explore a WordPress plugin that allows you to legally and ethically manage customer feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that can help you generate hundreds, if not thousands, of positive reviews for your business, services and products, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple process can help you generate more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your products. (Screenshot source: Power Online Reviews website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your service with a one-click rating feature and submit their feedback.
What Happens When Customers Submit Positive Ratings?
Customers rate your products using a simple 5-star rating system. (Image: Power Online Reviews website)
When customers submit a positive rating (e.g. ”5″), they are invited to share their review on one or more third-party review sites …
Customers who give good feedback are asked to leave a review on a 3rd-party review site. (Screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of your company, services and products …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Product screenshot source: Power Online Reviews )
Negative Customer Ratings
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: plugin website)
When users submit bad ratings, they are not sent to third-party review sites.
Instead, the customer reviews are saved on your admin backend, allowing you to respond directly to all unhappy customers and hopefully turn them back into a happy user.
The plugin captures negative feedback from customers on your site. (Screenshot above sourced from Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Ready To Use In No Time
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can kill your business. Good comment can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the issue before things get out of hand.
Some additional benefits and advantages include:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you create a ”gateway” that filters poor customer reviews and promotes only positive content about your business, you can confidently begin to increase your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to WP users. Here are just a few of these:
User Features
- Collect visitor feedback easily.
- Central management of user feedback on your website.
- Ethical management of favorable and poor reviews.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, and smartphone device.
All user feedback is centrally stored in the Feedback Management screen. (Screenshot: plugin website)
Click on a record to view customer comments. (Screenshot: Power Online Reviews website)
Plugin Admin Settings
- Forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” feedback option (e.g. “3″).
Your review form is fully editable. (Source: Power Online Reviews website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, full money-back guarantee.
Product Licensing Cost
- Single – Install the plugin on one domain that you own. Price = $9.75
- Multi-User – Install the plugin on multiple sites that you own. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: The price of Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. When we last checked, the product sells for the amounts shown above. This may not be the actual price charged by the product developer when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Companies all over the world are missing out on opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple way to manage your customer reviews.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Reviews
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