How good is your reputation online?
In this article, you will learn about a simple plugin for WordPress users that allows you to legally and ethically manage your customer feedback.
WordPress Plugin Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows you to legally and ethically manage user reviews, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This simple sorting process can help you generate more third-party reviews that are positive and happier customers where the service may have fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate you. (Screenshot: plugin website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
What Happens When Customers Submit Good Feedback?
Users rate your products or services using a simple 5-star rating system. (Screenshot sourced from Power Online Reviews website)
When users leave a positive rating, they are asked to add a review to one or more third-party review sites …
Users who give positive ratings are asked to leave a review on a third-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Product screenshot: plugin website)
What Happens When Customers Leave Poor Ratings?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Source: Power Online Reviews website)
When users submit poor ratings, they are not sent to 3rd-party review sites.
Instead, the user review is saved in your site, allowing you to respond directly to any unhappy customers giving you a bad name in public.
The plugin stores negative feedback from users on your site. (Image: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Simply upload the plugin file to your Plugins folder via your WP admin area and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Negative feedback can seriously kill your business. Great feedback can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”net” in place for filtering negative customer reviews and promoting positive comments about your products and services, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to website owners. Here are just some of these features:
User Features
- Collect customer feedback easily.
- Visitor feedback is centrally managed on your site.
- Ethical and legitimate management of favorable and negative reviews.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on all computers, or smart devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” section. (Product screenshot source: plugin website)
Click on an entry to view customer comments. (Screenshot source: Power Online Reviews website)
Administration Settings
- Forms are automatically generated as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating level or above will be considered a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and stored in the plugin management section, so your visitors will not be invited to proceed to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Edit your review form. (Product screenshot source: Power Online Reviews )
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, complete money-back guarantee.
Software Pricing
- Single – Can be installed on one domain that you own. Cost = $9.75
- Multi-User – Can be installed on all of your own sites. Cost = $29.00.
- Developer Edition – Install the plugin on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Please Note: The cost of purchasing the Power Online Reviews product depends on whether there are any promotions or limited-time specials being offered. The pricing shown above was correct at the time this review was published. This may or may not be the actual price charged by the software developer when you visit the site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how to” videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many businesses all over the world are missing out on opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. This plugin offers a simple way to begin managing customer feedback on your site.
For complete details, visit the plugin website: Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
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