Do you have an online reputation management strategy in place?
In this article, we explore a simple yet effective WordPress plugin that can help you avoid the escalation of problem reviews about your business through effective user review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows you to legally and ethically manage your customer reviews, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This process can help you generate more positive third-party reviews and improves user experience where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate your services. (Screenshot: Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your products using a one-click rating feature and submit their feedback.
Good Customer Rating
Visitors rate your products with a simple 5-star system. (Product screenshot: plugin website)
When customers submit a positive rating (e.g. ”4” or “5”), they are then invited to share their review on one or more 3rd-party review sites …
Users who give good ratings are asked to leave a review on a third-party review site. (Image source: plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Users Leave Bad Feedback?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot: plugin website)
When customers submit poor feedback, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, giving you the opportunity to contact the customer giving you a bad name in public.
The plugin captures negative comments from users on your site. (Image: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Quick And Easy To Install And Configure
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously hurt your reputation. Great comment can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective ”net” to filter poor visitor feedback and allow only positive comments about your business, products or services through, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many unique features to website owners. Here are just a few of these:
User Features
- Collect visitor feedback easily.
- Visitor feedback is centrally managed on your site.
- Legitimate management of positive and poor reviews.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on all computers, tablets, and smartphone devices.
Your user feedback is centrally stored in the Feedback Management screen. (Product screenshot: Power Online Reviews website)
Click on a record to view customer feedback. (Product screenshot source: Power Online Reviews )
Administration Features
- Forms are automatically created as soon as the plugin is activated.
- Review forms are completely customizable.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below the number you specify will be categorized as a “bad” review and captured locally, so visitors will not be invited to proceed to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Edit your review form. (Screenshot source: Power Online Reviews )
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website pages.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, 100% money-back guarantee.
Product Licensing Cost
- Single Edition – Install the plugin on a single of your own domains. Cost = $9.75
- Multi-User Edition – Can be installed on multiple sites that you own. Cost = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The cost to purchase the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing when this review was written. This may not be the actual pricing charged by the plugin author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing:
Additional Information
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Businesses all over the world are currently ignoring opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. This plugin offers a simple way to manage customer reviews on your website.
For more information, visit the plugin website: Power Online Reviews – WordPress Plugin For Management Of User Reviews
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