Are you effectively ignoring your online reputation?
In this article, you will learn about a WordPress plugin that lets you legally and ethically manage your customer feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Customer Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, simple and easy way to help you generate masses of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This simple sorting process helps to create more positive third-party reviews and improves user satisfaction where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask visitors to rate you. (Source: plugin website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate you with a 5-star rating feature and submit their response.
Good User Ratings
Users rate your services using a simple 5-star system. (Image: Power Online Reviews )
Customers who submit a positive rating are invited to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Customers who give positive ratings are invited to leave a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review of their experience with your business, services and products …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews )
What Happens When Customers Leave Negative Ratings?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews )
When customers submit a bad rating (e.g. “1″), they are not sent to third-party review sites.
Instead, the customer reviews are saved to your site, allowing you to respond directly to any dissatisfaction and hopefully turn them back into happy customers.
The plugin captures negative comments from users on your site. (Image: plugin website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Implement
Power Online Reviews is very easy to install. Just upload a zip folder that contains the plugin files to your Plugins folder via your WP administrator area and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can ruin your reputation. Great reviews can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective process in place for filtering negative user feedback and promoting positive content about your business, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Features
Power Online Reviews provides many features to WordPress users. Here are just some:
Features For Business Users
- Allows easy collection of user feedback.
- Customer feedback is centrally managed on local business website.
- Manage good and poor reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and can be used on all computers, and smartphone devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews )
Click on an item to view user feedback. (Screenshot: Power Online Reviews website)
Plugin Administration Settings
- All forms are automatically created as soon as the plugin is activated.
- All review forms are completely editable.
- Main Review Form: Add image of business. Add title/prompt and default text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating option or higher constitutes a “good” review (e.g. “3″). Everything below the level you set will be deemed a “bad” review and stored locally, so your visitors will not be asked to submit feedback to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Customize your review form. (Product screenshot: Power Online Reviews )
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, complete money-back guarantee.
Plugin Price
- Single Edition – Can be installed on a single of your own domains. Cost = $9.75
- Multi-User Edition – Can be installed on all of your own sites. Cost = $29.00.
- Developer Licensing – Install the plugin on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can be flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase Power Online Reviews depends on whether there are any promotions or limited-time special offers. The above reflects the price at the time this review was written. This may not be the actual pricing charged by the product seller when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many companies are missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple way to begin managing your online reputation.
For more details, visit the plugin website here: Power Online Reviews – Easy User Reviews Management For WordPress
***
***