Are you ignoring your online reputation?
In this article, we’ll explore a simple plugin for WordPress users that allows you to legally and ethically manage your customer reviews.
Presenting …
Power Online Reviews – WordPress Plugin For Managing Customer Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows you to manage user reviews, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This can help you generate more positive third-party reviews and happier customers where the service may have fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask customers to rate your business. (Screenshot sourced from Power Online Reviews website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your service with a 5-star rating feature and submit their response.
Good User Ratings
Visitors rate your services using a simple 5-star system. (Product screenshot source: Power Online Reviews )
When customers submit positive feedback (e.g. ”5″), they are then asked to add a review to one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give good feedback are asked to submit a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of their experience with your business, services and products …
The plugin sends visitors who leave good feedback to your third-party review pages. (Screenshot above sourced from Power Online Reviews )
Bad Customer Ratings
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot source: Power Online Reviews )
When customers submit a negative rating, they are not sent to 3rd-party review sites.
Instead, the comments are saved in your website, allowing you to respond directly to all negative feedback and also avoiding them venting or posting negative comments on Facebook, forums, or other review sites.
The plugin captures poor comments from customers on your site. (Product screenshot: plugin website)
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Ready To Start Using In Minutes
Power Online Reviews installs just like any plugin. Simply upload a zip file containing the plugin to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can damage your business. Good feedback can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you have a process in place that filters negative user feedback and allows only positive content about your products and services to pass through, you can confidently begin to increase your campaigns and client requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to WP users. Here are just some of these:
Features For Local Business Users
- Collect customer feedback easily.
- Centrally manage customer feedback on local business website.
- Ethical and legitimate management of positive and poor reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on all computers, tablets, and portable devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” section. (Image source: Power Online Reviews )
Click on an entry to view visitor feedback. (Product screenshot source: Power Online Reviews )
Administration Features
- Forms are instantly generated as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating number or higher will be regarded as being a “good” review (e.g. ”4”). Everything below the number you set will be considered a “bad” review and stored in the plugin management area, so your visitors will not be asked to proceed to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Image: plugin website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, 30 day, full refund guarantee.
Product Cost
- Single User License – Can be installed on one domain that you own. Price = $9.75
- Multi-User – Can be installed on all of your own domains. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can be flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing for the product can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the pricing when this content was written. This may or may not be the actual pricing set by the software developer when you visit the product website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing:
Additional Plugin Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses all over the world are missing out on opportunities to attract new customers and increase their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to manage your online reputation.
For more information, visit the plugin website here: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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