Do you have an online reputation management strategy?
In this article, we’ll explore a plugin for WordPress users that can help to avoid the escalation of negative reviews about your products through effective user review management.
Introducing …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows you to legally and ethically manage user reviews, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for attention by the business owner.
This helps to generate more positive third-party reviews and happier customers where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate your services or products. (Image source: Power Online Reviews website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
What Happens When Customers Leave Good Feedback?
Customers rate your services with a simple 5-star system. (Product screenshot: plugin website)
Users who leave a positive rating (e.g. ”5″) are asked to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Users who give positive ratings are invited to write a review on a third-party review site. (Screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Source: Power Online Reviews website)
What Happens When Customers Submit Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot above sourced from Power Online Reviews )
When customers submit bad feedback (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the customer review is saved on your admin backend, giving you the option to contact the customer and also help prevent the venting or posting of damaging comments on Facebook, forums, or other third-party review sites.
The plugin captures poor comments from visitors on your site. (Product screenshot sourced from Power Online Reviews )
Learn more about this plugin here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Quick And Easy To Install And Set Up
Power Online Reviews installs like every other plugin. Just upload a zip folder that contains the plugin to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Poor reviews can seriously harm your reputation. Positive reviews can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you have an effective system in place to filter poor visitor reviews and promote positive content about your business, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of great features to WP users. Here are just some:
User Features
- Allows easy collection of customer feedback.
- User feedback is centrally managed on your site.
- Manage positive and poor reviews ethically.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers or tablet screens, and portable devices.
All customer feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot: Power Online Reviews )
Click on an item to view customer feedback. (Image source: plugin website)
Admin Settings
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” feedback level (e.g. ”4”).
Customize your review form. (Screenshot: Power Online Reviews website)
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Product Pricing
- Single – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User License Edition – Can be installed on all of your own domains. Cost = $29.00.
- Developer Licensing – Install the plugin on any site you own. Install the plugin on any client site as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for this product depends on whether there are any promotions or limited-time special offers. The price above was current at the time this review was published. This may not be the actual price charged by the plugin seller when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses around the world are currently ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple and inexpensive solution to manage user feedback on your site.
To learn more, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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