Do you have a system in place to manage your online reputation in the online economy?
In this article, we look at a WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective user review management.
Let’s Review …
Power Online Reviews – Easy User Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that fast, easy and simple way to generate masses of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This ensures more positive 3rd-party reviews and happier customers where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask customers to rate your services. (Source: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
What Happens When Users Leave Good Ratings?
Users rate your business with a simple 5-star system. (Product screenshot sourced from Power Online Reviews )
Users who submit positive ratings are invited to add a review to one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Users who leave positive ratings are asked to submit a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Image source: Power Online Reviews website)
What Happens When Customers Submit Negative Ratings?
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: Power Online Reviews )
When users submit bad ratings, they are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the option to engage with the user and also help avoid the venting or posting of negative comments on Facebook, social media sites, or other third-party review sites.
The plugin stores poor comments from visitors on your site. (Product screenshot source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Configure
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugins folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can hurt your reputation. Positive feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can rectify the situation before things get out of hand.
Some additional plugin benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective ”gateway” in place that filters bad visitor feedback and allows only positive content about your business, products and services through, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews offers many great features to website owners. Here are just some:
Features For Business Users
- Collect customer feedback easily.
- Visitor feedback is centrally managed on your website.
- Manage good and bad reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers or tablet screens, and smart devices.
Your customer feedback is stored centrally in the Feedback Management area. (Image source: plugin website)
Click on an entry to view visitor comments. (Source: Power Online Reviews website)
Admin Features
- Forms are instantly created when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” star rating level (e.g. ”4”).
Customize your review form. (Image: Power Online Reviews website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, complete refund guarantee.
Software Pricing
- Single – Install the plugin on 1 of your own sites. Price = $9.75
- Multi-User License Edition – Can be installed on multiple of your own sites. Price = $29.00.
- Developer Edition – Can be installed on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the price when this article was written. This may or may not be the actual pricing charged by the plugin author when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price here:
Additional Information
For ”how to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses everywhere are ignoring opportunities to create happier customers and increase their revenues because they are not effectively managing their online reputations. Power Online Reviews offers a simple way to begin managing user feedback on your site.
To learn more, check out the plugin here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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