Do you know what users are saying about your business online?
In this article, we review a simple yet effective WordPress plugin that allows you to legally and ethically manage customer reviews.
Let’s Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows any business to increase their number of positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This process ensures more positive third-party reviews and improves customer satisfaction where the service has been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate your products. (Product screenshot: Power Online Reviews )
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
What Happens When Customers Submit Positive Ratings?
Users rate your business using a simple 5-star rating system. (Screenshot: Power Online Reviews )
Users who submit positive ratings are then invited to add a review to one or more 3rd-party review sites …
Customers who leave good feedback are invited to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave a positive review …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Product screenshot: plugin website)
What Happens When Users Leave Poor Ratings?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot: Power Online Reviews website)
Users who submit bad feedback are not sent to third-party review sites.
Instead, the customer review is saved on your website, giving you the option to engage with the user giving you a bad name in public.
The plugin captures negative feedback from customers on your site. (Image: plugin website)
For more details go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Set Up
Power Online Reviews installs just like any other WordPress plugin. Just upload it to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can seriously damage your reputation. Positive feedback can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you create a process for filtering negative visitor feedback and promoting positive comments about your business, you can confidently begin to increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of features to WP users. Here are just some:
User Features
- Collect visitor feedback easily.
- Customer feedback is centrally managed on your site.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, tablets, or smart devices.
Your customer feedback is stored centrally in the Feedback Management screen. (Image: Power Online Reviews website)
Click on an entry to view visitor comments. (Product screenshot: Power Online Reviews )
Administration Features
- All forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum “good” star rating level (e.g. ”4”).
Customize your review form. (Screenshot: Power Online Reviews )
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site navigation menus.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% refund guarantee.
Product Cost
- Single – Can be installed on a single site that you own. Cost = $9.75
- Multi-User Personal License – Install the plugin on multiple domains that you own. Price = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Can be installed on any client site as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: The cost of purchasing Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. Presently, the plugin retails for the pricing shown above. This may or may not be the actual price charged by the software author when you visit the website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing how the plugin works, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses are ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple, easy and inexpensive solution to manage user feedback on your website.
For full details, check out the plugin here: Power Online Reviews – Easy Client Reviews Management For WordPress
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