How do you manage your online reputation?
In this article, we discuss a plugin for WordPress users that allows you to legally and ethically manage user feedback.
Introducing …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you increase the number of positive reviews for your business, services and products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This process can help you create more positive 3rd-party reviews and happier customers where the service may have been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How The Plugin Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate you. (Screenshot above sourced from Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products.
What Happens When Users Submit Good Ratings?
Users rate your services with a simple 5-star system. (Screenshot: Power Online Reviews website)
Users who submit positive ratings are then invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who leave good feedback are invited to provide a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave good feedback to your third-party review pages. (Screenshot above sourced from Power Online Reviews website)
What Happens When Users Submit Negative Feedback?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from Power Online Reviews website)
When users submit bad ratings (e.g. ”3″ or less), they are not sent to 3rd-party review sites.
Instead, the comments are saved to your website, giving you the opportunity to contact the user and also avoiding them venting or posting damaging remarks on Facebook, social media sites, or other review sites.
The plugin stores negative comments from customers on your site. (Source: plugin website)
To learn more about the plugin go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Easy To Install And Set Up
Power Online Reviews is quite easy to install. Simply upload it to your Plugins folder via your admin section and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can kill your reputation. Good comment can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective system in place to filter bad visitor reviews and promote only positive comments about your business, you can confidently increase your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to web site owners. Here are just some:
Features For Local Business Users
- Easy collection of customer feedback.
- Review customer feedback on your website.
- Ethical management of favorable and poor reviews.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and can be used on all computers or tablet screens, or mobile devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: plugin website)
Click on an entry to view user comments. (Image source: Power Online Reviews website)
Admin Settings
- All forms are automatically generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Display business image. Display title/prompt and default text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating option or higher constitutes a “good” review (e.g. ”4”). Everything below this level will be deemed a “bad” review and held locally, so visitors will not be invited to submit comments to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Customize your review form. (Product screenshot: plugin website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, full money-back guarantee.
Plugin Pricing
- Single – Install the plugin on a single site that you own. Cost = $9.75
- Multi-User – Install the plugin on all domains that you own. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: Pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the pricing at the time this review was published. This may or may not be the actual price set by the product seller when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Companies all over the world are currently ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations effectively. This plugin offers a simple and easy solution to manage user feedback on your website.
For more information, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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