Do you know what users are saying about you online?
In this article, we review a WordPress plugin that allows you to legally and ethically manage your customer feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that lets you manage your customer reviews, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for attention by the business owner.
This process can help to ensure the submission of more positive 3rd-party reviews and improves customer experience where the service may have been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How The Plugin Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask users to rate your products or services. (Product screenshot: Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products.
What Happens When Customers Submit Positive Feedback?
Visitors rate your business using a simple 5-star system. (Product screenshot source: Power Online Reviews website)
Customers who leave good ratings (e.g. “4″) are invited to share their review on one or more 3rd-party review sites …
Visitors who give positive feedback are asked to write a review on a third-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews )
Negative User Rating
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot source: plugin website)
Users who leave a poor rating (e.g. ”1”, “2”, even “3”) are not sent to third-party review sites.
Instead, the user reviews are saved locally, allowing you to respond directly to all unhappy customers giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Set Up
Power Online Reviews installs just like any WordPress plugin. Just upload a zip folder that contains the plugin files to your Plugins folder via your admin user section and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Poor Reviews From Spreading
Bad reviews can seriously harm your business. Positive comment can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix the situation before things get worse.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a ”net” that filters negative user reviews and allows only positive comments about your products or services to get through, you can confidently begin to increase your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to web site owners. Here are just some:
User Features
- Easy collection of user feedback.
- Visitor feedback is centrally managed on your website.
- Manage good and bad reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on any computer or tablet screen, or smart device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” area. (Product screenshot sourced from Power Online Reviews )
Click on an item to view user comments. (Source: Power Online Reviews )
Plugin Administration Features
- All forms are automatically created when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating level or above is to be considered a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and captured ”Manage Feedbacks” area, so your visitors will not be asked to continue to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Edit your review form. (Screenshot source: Power Online Reviews )
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, complete money-back guarantee.
Product Price
- Single User Personal License – Can be installed on one site that you own. Cost = $9.75
- Multi-User – Install the plugin on all of your own sites. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase this product depends on whether there are any promotions or limited-time special offers. When we last checked, the software retails for the amounts shown above. This may not be the actual pricing set by the software seller when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current price:
Additional Plugin Info
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many companies everywhere are currently missing out on opportunities to create happier customers and increase their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple and easy solution to manage your online reputation.
To learn more, visit the plugin website: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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