How good is your reputation online?
In this article, we discuss a simple yet effective plugin for WordPress users that lets you legally and ethically manage your customer reviews.
Let’s Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that lets you legally and ethically manage user reviews, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This process can help you generate more positive 3rd-party reviews and happier customers where the service has been below par.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask users to rate your products. (Product screenshot: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your service or product using a 5-star rating feature and submit their feedback.
What Happens When Customers Leave Positive Ratings?
Visitors rate your services with a simple 5-star rating system. (Source: plugin website)
Customers who leave a positive rating (e.g. ”4” or “5”) are invited to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Visitors who give positive feedback are asked to provide a review on a 3rd-party review site. (Image source: plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends users who leave positive ratings to your third-party review pages. (Product screenshot source: Power Online Reviews )
Poor User Rating
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Source: plugin website)
When users submit poor ratings, they are not sent to third-party review sites.
Instead, the customer review is saved on your admin area, allowing you to respond directly to all negative feedback and hopefully turn the situation around.
The plugin stores negative comments from visitors on your site. (Screenshot: plugin website)
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews installs just like any other WordPress plugin. Simply upload the plugin file to your Plugins folder via your WP admin area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can hurt your reputation. Great reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix the problem before things get worse.
Some additional benefits of using the plugin include:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you have an effective ”net” in place that filters bad customer feedback and promotes only positive comments about your products or services, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of features to WordPress users. Here are just some of these features:
Features For Business Users
- Collect customer feedback easily.
- Centrally manage visitor feedback on your website.
- Manage good and poor reviews ethically.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, and smartphone devices.
Your customer feedback is centrally stored in the Feedback Management area. (Source: Power Online Reviews website)
Click on an entry to view visitor feedback. (Product screenshot: Power Online Reviews website)
Admin Features
- All forms are instantly generated when plugin is activated.
- Review forms are fully editable.
- Main Review Form: Display image of business. Display title/prompt and default formatted text. Change form color background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” rating option.
Customize your review form. (Source: Power Online Reviews website)
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Product License Cost
- Single – Can be installed on one site that you own. Price = $9.75
- Multi-User Edition – Install the plugin on all as many of your own domains as you like. Price = $29.00.
- Developer License Edition – Install the plugin on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Current pricing for the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this review was published. This may or may not be the actual pricing charged by the software seller when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Companies are currently ignoring opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple way to manage your customer feedback.
For more details, visit the plugin website: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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