Do you have an effective system in place to manage your online reputation?
In this article, we’ll look at a simple plugin for WordPress users that can help you avoid the escalation of problem reviews about your products through effective user review management.
Introducing …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to create positive customer review campaigns, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This simple filtering process helps to generate more third-party reviews that are positive and happier customers where the service may have been below par.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate your services. (Image: Power Online Reviews website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your services with a one-click rating feature and submit their response.
What Happens When Customers Submit Good Feedback?
Customers rate your services with a simple 5-star rating system. (Image: plugin website)
Customers who submit good ratings (e.g. ”4” or “5”) are then invited to share their review on one or more third-party review sites …
Customers who give good feedback are asked to write a review on a third-party review site. (Screenshot source: plugin website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Image: plugin website)
Poor Customer Ratings
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot source: Power Online Reviews )
When customers submit bad feedback, they are not sent to 3rd-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to engage with the user and hopefully turn the situation around.
The plugin captures negative comments from customers on your site. (Source: plugin website)
More info: Power Online Reviews
Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Ready To Start Using In Minutes
Power Online Reviews is really easy to install. Simply upload it to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Poor Reviews From Spreading
Poor reviews can seriously kill your business. Positive feedback can increase revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can rectify the problem before things get out of hand.
Some additional benefits of this plugin include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a process for filtering negative user reviews and letting through only positive comments about your business, you can confidently begin increasing your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many features to WordPress users. Here are just some:
Features For Business Users
- Easy collection of user feedback.
- Customer feedback is centrally managed on local business website.
- Legitimate management of favorable and bad reviews.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and can be used on all computers, or mobile devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” area. (Screenshot: Power Online Reviews )
Click on an item to view user feedback. (Product screenshot: Power Online Reviews website)
Plugin Administration Features
- Forms are automatically created as soon as you activate the plugin.
- Review forms are completely editable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” rating option.
Edit your review form. (Product screenshot sourced from plugin website)
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site pages.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, complete refund guarantee.
Product Pricing
- Single License Edition – Can be installed on one domain that you own. Cost = $9.75
- Multi-User Personal License – Can be installed on multiple of your own sites. Cost = $29.00.
- Developer Licensing – Can be installed on any site you own. Install the plugin on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the current price at the time this article was published. This may or may not be the actual price set by the software author when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing here:
Additional Plugin Information
For ”how-to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many businesses everywhere are currently missing out on opportunities to attract new customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to manage your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Management Of Customer Reviews
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