Do you have a system for managing your online reputation?
In this article, we explore a simple tool for WordPress users that can help you avoid the escalation of problem reviews about your services through effective customer review management.
Introducing …
Power Online Reviews – WordPress Plugin For Managing User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that can help you get more positive reviews for your business, services or products, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This process ensures more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask visitors to rate you. (Screenshot: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services and products.
Good User Ratings
Visitors rate your services or products using a simple 5-star rating system. (Screenshot above sourced from plugin website)
Users who leave positive ratings are then invited to share their review on one or more third-party review sites …
Visitors who leave positive feedback are asked to provide a review on a third-party review site. (Source: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good ratings to your third-party review pages. (Product screenshot sourced from Power Online Reviews )
What Happens When Customers Submit Negative Ratings?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot sourced from Power Online Reviews website)
When users leave a poor rating (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the user reviews are saved to your site, giving you the option to contact the user and also avoiding them venting or posting damaging remarks on Facebook, forums, or other popular review sites.
The plugin captures poor feedback from users on your site. (Image: plugin website)
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews installs just like every other plugin. Simply upload the plugin file to your Plugin folder via your WordPress administrator section and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can hurt your business. Positive reviews can grow revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits of using the plugin include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you create an effective ”gateway” to filter negative customer reviews and promote only positive comments about your business, you can confidently begin to increase your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to site owners. Here are just some of these:
User Features
- Collect visitor feedback easily.
- Centrally manage visitor feedback on your site.
- Legitimate management of favorable and negative reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers or tablet screens, or smart devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” section. (Image: plugin website)
Click on a record to view customer comments. (Product screenshot sourced from Power Online Reviews )
Plugin Administration Features
- All forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Display business image. Add title/prompt and default text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating number or higher is to be considered a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and captured feedback management section, so your visitors will not be invited to proceed to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Edit your review form. (Product screenshot source: plugin website)
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a risk-free, thirty day, full refund guarantee.
Product Pricing
- Single Edition – Can be installed on a single site that you own. Price = $9.75
- Multi-User – Install the plugin on all as many of your own sites as you want. Price = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of this product depends on whether there are any promotions or limited-time specials being offered. The above reflects the current price at the time this review was published. This may or may not be the actual pricing set by the software developer when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how to” videos of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies are missing out on opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy solution to begin managing user reviews on your site.
For more details, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
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