Do you have an effective online reputation management strategy in place?
In this article, we’ll explore a tool for WordPress users that allows you to legally and ethically manage your customer reviews.
WordPress Plugin Review …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that fast, simple and easy way to help you generate a lot more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This ensures more positive 3rd-party reviews and happier customers where the service has been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask users to rate your products. (Screenshot: Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your services with a 5-star rating feature and submit their feedback.
Positive Customer Ratings
Customers rate your products or services with a simple 5-star system. (Image: plugin website)
When customers submit good ratings, they are then invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Visitors who leave positive ratings are invited to submit a review on a third-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review …
The plugin sends users who leave positive feedback to your third-party review pages. (Product screenshot: plugin website)
What Happens When Users Leave Negative Feedback?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews website)
Customers who leave a negative rating (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all dissatisfied users and also minimize the possibility of customers wanting to vent or post negative comments on Facebook, social media sites, or other review sites.
The plugin captures negative comments from visitors on your site. (Product screenshot: Power Online Reviews )
For more details go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your site:
Quick And Simple To Install And Use
Power Online Reviews installs just like any other WordPress plugin. Simply upload the plugin file to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can harm your business. Great reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from continuing to grow.
- Increase Campaigns For User Reviews With Confidence: Once you have an effective ”gateway” in place for filtering negative user reviews and letting through only positive comments about your business, products and services, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to website owners. Here are just a few:
User Features
- Easy collection of visitor feedback.
- Central management of user feedback on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, tablets, and smartphone devices.
Your visitor feedback is stored centrally in the Feedback Management area. (Screenshot above sourced from Power Online Reviews )
Click on an entry to view customer comments. (Screenshot source: Power Online Reviews website)
Administration Features
- Forms are automatically created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Display business image. Display title/prompt and default formatted text. Edit form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating number or above will be considered a “good” review (e.g. “3″). Everything below the number you specify will be deemed a “bad” review and captured ”Manage Feedbacks” section, so visitors will not be asked to continue to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Screenshot: Power Online Reviews website)
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a risk-free, thirty day, complete refund guarantee.
Product Price
- Single – Install the plugin on a single domain that you own. Cost = $9.75
- Multi-User – Install the plugin on all of your own domains. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can be included for sale with site installation (transferring single user license). Price = $37.00.
Note: The cost to purchase this product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing when this article was written. This may or may not be the actual pricing charged by the plugin author when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price:
Additional Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many businesses are ignoring opportunities to create happier customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple way to begin managing your customer reviews.
For more information, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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