Do you have an effective online reputation management strategy in place for your business?
In this article, we’ll look at a WordPress plugin that allows you to legally and ethically manage customer feedback.
Introducing …
Power Online Reviews – Easy User Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that fast, simple and easy way to generate more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This process can help you generate more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask customers to rate your products or services. (Product screenshot: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your services and products with a one-click rating feature and submit their response.
Positive Customer Ratings
Users rate your services using a simple 5-star rating system. (Screenshot source: plugin website)
When users submit positive ratings, they are then invited to share their review on one or more third-party review sites (you specify which third-party review sites to display) …
Customers who leave good feedback are invited to submit a review on a third-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Source: plugin website)
Poor User Ratings
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot above sourced from Power Online Reviews website)
Users who submit a negative rating are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to all complaints and hopefully turn them back into a happy customer.
The plugin captures poor feedback from visitors on your site. (Image source: Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews installs just like every plugin. Simply upload it to your Plugins folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously harm your business. Positive reviews can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the situation before things get worse.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you have an effective system in place for filtering bad customer feedback and promoting only positive comments about your products and services, you can confidently increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to web site owners. Here are just a few of these:
Features For Local Business Users
- Collect user feedback easily.
- Centrally manage user feedback on your website.
- Manage good and negative reviews ethically.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers or tablet screens, or portable devices.
All user feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot sourced from Power Online Reviews website)
Click on a record to view user feedback. (Image: Power Online Reviews website)
Administration Features
- Forms are instantly generated when plugin is activated.
- Review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum “good” star rating option.
Your review form is completely editable. (Screenshot: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site navigation menus.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, complete refund guarantee.
Product Price
- Single – Install the plugin on one of your own sites. Price = $9.75
- Multi-User License – Can be installed on multiple of your own domains. Cost = $29.00.
- Developer License – Install the plugin on any site you own. Install the plugin on any client site as part of a paid service. Can be included for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this content was published. This may not be the actual price charged by the product seller when you visit the plugin website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies around the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to manage your customer reviews.
For more information, check out the plugin here: Power Online Reviews – Client Feedback Management Plugin For WordPress
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