How well do you manage your online reputation in the web economy?
In this article, we’ll explore a simple tool for WordPress users that allows you to legally and ethically manage customer feedback.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Management Of Customer Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This simple process can help to ensure the submission of more positive 3rd-party reviews and happier customers where the service has fallen down.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask users to rate your services. (Screenshot sourced from plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
What Happens When Users Leave Good Feedback?
Customers rate your products using a simple 5-star system. (Product screenshot: Power Online Reviews website)
When users submit good ratings, they are asked to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Customers who leave positive feedback are invited to write a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of your company, services or products …
The plugin sends users who leave positive ratings to your third-party review pages. (Product screenshot: Power Online Reviews )
Negative User Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews website)
When customers submit poor feedback, they are not sent to third-party review sites.
Instead, the comments are saved locally, giving you the opportunity to contact the user and hopefully turn them back into happy customers.
The plugin stores poor feedback from users on your site. (Source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Fast And Simple To Install And Use
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugin folder via your WP administrator section and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can harm your reputation. Good comment can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can rectify the situation before things get worse.
Some additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”gateway” in place to filter bad customer feedback and allow only positive comments about your business through, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Features
Power Online Reviews provides many unique features to WordPress users. Here are just a few of these:
Features For Business Users
- Collect customer feedback easily.
- Customer feedback is centrally managed on your site.
- Legitimate management of positive and poor reviews.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on any computer, or smartphone device.
All visitor feedback is centrally stored in the Feedback Management area. (Image: Power Online Reviews website)
Click on an item to view customer comments. (Screenshot sourced from plugin website)
Admin Features
- All forms are automatically created as soon as the plugin is activated.
- Review forms are fully customizable.
- First Review Form: Add image of business. Display title/prompt and formatted text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating number or higher will be regarded as being a “good” review (e.g. “3″). Everything below the level you set will be deemed a “bad” review and captured locally, so your visitors will not be invited to submit comments to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Customize your review form. (Screenshot: Power Online Reviews )
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, 100% refund guarantee.
Software Price
- Single Edition – Install the plugin on a single of your own domains. Cost = $9.75
- Multi-User Edition – Install the plugin on multiple as many of your own sites as you want. Cost = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on any client site as part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the software sells for the amounts shown above. This may or may not be the actual price set by the software author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price here:
Additional Plugin Info
For a demo video showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies all around the world are missing out on opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. This plugin offers a simple way to manage customer feedback on your website.
For full details, visit the plugin website here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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