How good is your reputation online?
In this article, we look at a simple yet effective plugin for WordPress users that can help you avoid the escalation of negative reviews about your business through effective user review management.
WordPress Plugin Review …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you generate hundreds, if not thousands, of positive reviews for your company, services and products, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This process ensures more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask users to rate your products or services. (Screenshot source: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your services with a 5-star rating feature and submit their response.
Good User Ratings
Users rate you with a simple 5-star rating system. (Image source: Power Online Reviews )
When customers submit positive feedback (e.g. ”5″), they are then invited to share their review on one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Customers who give positive feedback are invited to provide a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Source: Power Online Reviews website)
What Happens When Customers Submit Bad Feedback?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews website)
Customers who submit a negative rating are not sent to 3rd-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all negative feedback giving you a bad name in public.
The plugin captures negative feedback from visitors on your site. (Screenshot above sourced from plugin website)
More info: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Set Up
Power Online Reviews installs like any other WordPress plugin. Simply upload it to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can seriously ruin your reputation. Great feedback can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective process in place for filtering poor user reviews and promoting only positive comments about your business, products or services, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to WP users. Here are just some:
User Features
- Easy collection of user feedback.
- Central management of user feedback on local business website.
- Ethical and legitimate management of favorable and poor reviews.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, and portable device.
All user feedback is centrally stored in the “Manage Feedbacks” area. (Product screenshot: plugin website)
Click on an item to view user comments. (Screenshot sourced from Power Online Reviews )
Administration Settings
- Forms are automatically generated as soon as the plugin is activated.
- Review forms are completely editable.
- Main Review Form: Add image of business. Display title/prompt and text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum ”positive” rating option.
Your review form is fully editable. (Image: Power Online Reviews website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site pages.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, 100% money-back guarantee.
Product Pricing
- Single User License – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User – Install the plugin on multiple as many of your own sites as you like. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Note: Pricing for the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. The price above was correct at the time this review was written. This may or may not be the actual price set by the product author when you visit the product site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Businesses around the world are currently ignoring opportunities to attract new customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple, easy and affordable solution to manage your online reputation.
To learn more, visit the plugin website here: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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