Are you effectively managing your online reputation?
In this article, we’ll look at a simple yet effective tool for WordPress users that allows you to legally and ethically manage user feedback.
Let’s Review …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you get more positive reviews for your company, services or products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for attention by the business owner.
This simple sorting process can help to ensure the submission of more 3rd-party reviews that are positive and happier customers where the service may have been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How The Plugin Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate your business. (Screenshot: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your products.
What Happens When Customers Submit Positive Feedback?
Customers rate your products using a simple 5-star rating system. (Product screenshot source: Power Online Reviews website)
Users who leave good ratings are asked to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give good feedback are asked to leave a review on a third-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of your business, services and products …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Product screenshot: plugin website)
What Happens When Users Leave Bad Feedback?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot sourced from plugin website)
Users who submit a negative rating are not sent to 3rd-party review sites.
Instead, the reviews are saved in your admin area, giving you the opportunity to contact the user and hopefully turn them back into happy customers.
The plugin captures negative feedback from visitors on your site. (Product screenshot source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Set Up
Power Online Reviews is very easy to install. Simply upload it to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative comments can damage your reputation. Positive feedback can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you create a ”gateway” that filters poor visitor reviews and allows only positive content about your products or services to pass through, you can confidently begin to increase your campaigns and requests for feedback on your site.
Features
Power Online Reviews offers many great features to WordPress users. Here are just a few:
User Features
- Easy collection of customer feedback.
- Review user feedback on local business website.
- Ethical and legitimate management of positive and negative reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, or smartphone device.
All user feedback is centrally stored in the “Manage Feedbacks” section. (Source: Power Online Reviews )
Click on an item to view customer comments. (Screenshot sourced from plugin website)
Plugin Admin Settings
- Forms are instantly created when plugin is activated.
- All review forms are completely customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum ”positive” star rating level (e.g. “3″).
Customize your review form. (Product screenshot source: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Power Online Reviews Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, full refund guarantee.
Software Pricing
- Single User Licensing – Install the plugin on one site that you own. Price = $9.75
- Multi-User – Install the plugin on all of your own sites. Cost = $29.00.
- Developer License – Can be installed on any site you own. Can be installed on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The pricing above was current at the time this review was written. This may or may not be the actual pricing charged by the plugin seller when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price here:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many companies all around the world are currently ignoring opportunities to attract new customers and increase their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple, easy and affordable solution to begin managing your customer feedback.
For full details, visit the plugin website here: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
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