Do you know what visitors are saying about your business online?
In this article, you will learn about a WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective user review management.
Introducing …
Power Online Reviews – WordPress Plugin For Easy Customer Reviews Management
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that third-party review sites, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the business website back-end for attention by the business owner.
This process can help to ensure the submission of more positive third-party reviews and improves customer satisfaction where the service may have been below par.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate your products. (Product screenshot: plugin website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your products or services with a one-click rating feature and submit their response.
Good Customer Rating
Users rate your business with a simple 5-star rating system. (Product screenshot: Power Online Reviews )
Customers who submit positive ratings are invited to add a review to one or more third-party review sites (you can specify which third-party review sites to display) …
Customers who leave good ratings are asked to submit a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends customers who leave good feedback to your 3rd-party review pages. (Source: Power Online Reviews )
Negative User Rating
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
Users who submit a bad rating (e.g. ”1”, “2”, even “3”) are not sent to 3rd-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any complaints and also help prevent the venting or posting of negative remarks on Facebook, social media sites, or other review sites.
The plugin captures poor comments from customers on your site. (Screenshot: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Ready To Use In Very Little Time
Power Online Reviews installs like any WordPress plugin. Just upload the plugin file to your Plugins folder via your WP admin area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can ruin your business. Positive comment can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you have a ”gateway” in place that filters poor user reviews and promotes only positive content about your business, you can confidently increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to website owners. Here are just some of these:
Features For Local Business Users
- Collect customer feedback easily.
- Centrally manage customer feedback on local business website.
- Legitimate management of positive and poor reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, tablets, and smartphone devices.
Your visitor feedback is centrally stored in the “Manage Feedbacks” section. (Image source: Power Online Reviews )
Click on an entry to view visitor feedback. (Product screenshot: Power Online Reviews website)
Admin Features
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating number or above will be considered a “good” review (e.g. ”4”). Everything below the level you specify will be categorized as a “bad” review and held locally, so your visitors will not be asked to submit comments to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Product screenshot sourced from Power Online Reviews )
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site pages.
Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, 30 day, full refund guarantee.
Software Price
- Single – Install the plugin on a single of your own sites. Cost = $9.75
- Multi-User Personal License – Install the plugin on all of your own domains. Price = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: Pricing for the Power Online Reviews plugin depends on whether there are any promotions or limited-time specials being offered. Presently, the software retails for the prices shown above. This may or may not be the actual price charged by the software author when you visit the product website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Businesses all over the world are currently missing out on opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and affordable way to begin managing your online reputation.
For full details, visit the plugin website here: Power Online Reviews – Easy Client Feedback Management For WordPress
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