How well do you manage your online reputation?
In this article, we discuss a simple yet effective WordPress plugin that lets you legally and ethically manage customer reviews.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that fast, easy and simple way to help you generate more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple process can help to ensure the submission of more positive 3rd-party reviews and improves customer satisfaction where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask users to rate your products or services. (Screenshot above sourced from Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your products or services using a one-click rating feature and submit their feedback.
What Happens When Users Leave Good Ratings?
Visitors rate you using a simple 5-star rating system. (Source: Power Online Reviews )
Customers who submit good ratings are then asked to share their review on one or more third-party review sites …
Visitors who leave good ratings are asked to write a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review …
The plugin sends customers who leave positive ratings to your third-party review pages. (Screenshot sourced from Power Online Reviews )
What Happens When Customers Leave Poor Ratings?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Image source: Power Online Reviews website)
Users who leave a poor rating (e.g. “1″) are not sent to third-party review sites.
Instead, the comments are saved on your website, giving you the option to contact the user giving you a bad name in public.
The plugin stores negative comments from users on your site. (Product screenshot: Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Installation Is Easy And Simple
Power Online Reviews is quite easy to install. Just upload a zip folder containing the plugin files to your Plugins folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously harm your business. Positive reviews can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can rectify the issue before things get out of hand.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of Client Reviews With Confidence: Once you create a process for filtering negative visitor feedback and promoting only positive comments about your business, products and services, you can confidently begin increasing your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just a few of these:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Central management of user feedback on your website.
- Manage favorable and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, or portable devices.
All user feedback is centrally stored in the “Manage Feedbacks” screen. (Image source: Power Online Reviews website)
Click on an item to view visitor feedback. (Screenshot above sourced from plugin website)
Admin Features
- All forms are instantly generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating option or above will be considered a “good” review (e.g. ”4”). Everything below this level will be deemed a “bad” review and captured ”Manage Feedbacks” screen, so visitors will not be asked to proceed to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Screenshot: plugin website)
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% money-back guarantee.
Product Pricing
- Single – Install the plugin on a single of your own sites. Cost = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Note: Pricing details of the product depends on whether there are any promotions or limited-time special offers. Currently, the product retails for the pricing shown above. This may not be the actual price set by the plugin seller when you visit the product site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Businesses around the world are ignoring opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. This plugin offers a simple, easy and affordable way to begin managing user feedback on your site.
For full details, check out the plugin here: Power Online Reviews – Easy User Feedback Management For WordPress
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