Managing online reputation is an important aspect of doing business online.
In this article, we’ll look at a simple plugin for WordPress users that can help to avoid the escalation of negative reviews about your services through effective customer review management.
Announcing …
Power Online Reviews – WordPress Plugin For Easy Management Of Customer Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that fast, easy and simple way to help you generate a lot more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple process can help you create more positive 3rd-party reviews and happier customers where the service has been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask visitors to rate your services. (Screenshot sourced from Power Online Reviews website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your service using a one-click rating feature and submit their response.
Positive Customer Ratings
Users rate your services with a simple 5-star system. (Image: Power Online Reviews )
Customers who leave good ratings are then asked to share their review on one or more third-party review sites …
Visitors who give positive ratings are asked to leave a review on a 3rd-party review site. (Screenshot above sourced from Power Online Reviews website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review …
The plugin sends visitors who leave good feedback to your third-party review pages. (Image: Power Online Reviews )
What Happens When Customers Submit Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews )
When users submit negative ratings (e.g. “1″), they are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any unhappy customers and hopefully turn them back into a happy customer.
The plugin captures poor comments from users on your site. (Screenshot: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Fast And Easy To Install And Set Up
Power Online Reviews is quite easy to install. Just upload it to your Plugins folder via your WP administrator area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously ruin your business. Great feedback can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of Client Reviews With Confidence: Once you create an effective process that filters bad visitor feedback and promotes positive content about your products and services, you can confidently begin to increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of features to web site owners. Here are just a few of these:
Features For Business Users
- Allows easy collection of customer feedback.
- Centrally manage customer feedback on your site.
- Manage positive and poor reviews ethically.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on all computers, or smartphone devices.
Your customer feedback is stored centrally in the Feedback Management section. (Product screenshot source: plugin website)
Click on an entry to view user comments. (Product screenshot sourced from plugin website)
Admin Settings
- All forms are automatically created as soon as the plugin is activated.
- Review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating number or above will be considered a “good” review (e.g. ”4”). Everything below the number you set will be considered a “bad” review and held feedback management area, so visitors will not be asked to submit comments to the third-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Customize your review form. (Product screenshot: Power Online Reviews )
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, full money-back guarantee.
Software Price
- Single Edition – Can be installed on a single of your own domains. Cost = $9.75
- Multi-User – Install the plugin on all as many of your own domains as you want. Price = $29.00.
- Developer License Edition – Install the plugin on any site you own. Install the plugin on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Please Note: The cost of purchasing the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. The price above was current at the time this review was written. This may not be the actual pricing set by the plugin author when you visit the product website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses everywhere are currently missing out on opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to manage your online reputation.
For more details, visit the plugin website: Power Online Reviews – Client Reviews Management Plugin For WordPress
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