Are you managing your online reputation?
In this article, you will learn about a simple yet effective WordPress plugin that allows you to legally and ethically manage customer feedback.
Introducing …
Power Online Reviews – User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows you to manage user reviews, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This process can help you create more positive third-party reviews and improves customer experience where the service has been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How It Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask visitors to rate you. (Image: plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
What Happens When Customers Submit Positive Ratings?
Visitors rate your services using a simple 5-star system. (Product screenshot: Power Online Reviews )
Users who submit good ratings (e.g. ”4” or “5”) are invited to share their review on one or more third-party review sites (you specify which 3rd-party review sites to display) …
Customers who give positive feedback are asked to submit a review on a 3rd-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Source: plugin website)
Negative Customer Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: plugin website)
Users who submit a poor rating (e.g. ”3″ or less) are not sent to third-party review sites.
Instead, the comments are saved in your site, allowing you to respond directly to any unhappy customers giving you a bad name in public.
The plugin stores poor comments from customers on your site. (Product screenshot: plugin website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Ready To Start Using In Minutes
Power Online Reviews installs just like every other WordPress plugin. Simply upload the plugin file to your Plugins folder via your administrator login and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can harm your business. Positive reviews can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the issue before things get worse.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective system for filtering poor visitor reviews and promoting only positive comments about your products and services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to site owners. Here are just some of these features:
Features For Local Business Users
- Collect user feedback easily.
- Customer feedback is centrally managed on your site.
- Manage positive and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, or smart devices.
All customer feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews website)
Click on an item to view user comments. (Screenshot: plugin website)
Admin Settings
- All forms are instantly created when plugin is activated.
- Review forms are fully editable.
- Main Review Form: Add image of business. Add title/prompt and default formatted text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” rating level.
Your review form is fully editable. (Product screenshot source: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, 30 day, full refund guarantee.
Plugin Cost
- Single User Personal License – Can be installed on one site that you own. Cost = $9.75
- Multi-User – Install the plugin on multiple as many of your own domains as you want. Cost = $29.00.
- Developer License – Can be installed on any site you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: The cost to purchase this product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing at the time this content was published. This may not be the actual pricing set by the product developer when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing information:
Additional Information
For demo videos of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies around the world are ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive solution to manage your customer feedback.
For more information, visit the plugin website: Power Online Reviews – WordPress Plugin For Easy Management Of Customer Reviews
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