Are you effectively managing your online reputation?
In this article, you will learn about a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your services through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that fast, easy and simple way to generate more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This simple filtering process can help you generate more 3rd-party reviews that are positive and improves user experience where the service may have been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask users to rate your services or products. (Product screenshot: plugin website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your business with a 5-star rating feature and submit their feedback.
Good Customer Ratings
Users rate your services with a simple 5-star rating system. (Screenshot: Power Online Reviews )
When users leave a positive rating (e.g. “4″), they are then invited to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Users who leave positive feedback are invited to write a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of their experience with your business, services and products …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Source: Power Online Reviews )
What Happens When Customers Leave Negative Ratings?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Image: Power Online Reviews )
When customers submit negative feedback (e.g. “1″), they are not sent to third-party review sites.
Instead, the reviews are saved on your admin area, giving you the opportunity to engage with the customer giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Go To Work In Minutes
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Bad Reviews From Spreading
Negative comments can hurt your business. Great reviews can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the situation before things get out of hand.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you put an effective process in place for filtering bad visitor reviews and promoting only positive content about your products or services, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Features
Power Online Reviews offers many unique features to site owners. Here are just a few:
User Features
- Easy collection of customer feedback.
- Customer feedback is centrally managed on local business website.
- Manage favorable and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on any computer or tablet screen, or mobile device.
Your customer feedback is centrally stored in the “Manage Feedbacks” screen. (Image: Power Online Reviews website)
Click on an item to view customer comments. (Image: Power Online Reviews )
Plugin Admin Features
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Display title/prompt and default text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” feedback option (e.g. ”4”).
Your review form is completely editable. (Product screenshot: plugin website)
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, complete money-back guarantee.
Plugin Price
- Single – Can be installed on one of your own domains. Cost = $9.75
- Multi-User – Can be installed on all as many of your own sites as you want. Price = $29.00.
- Developer Edition – Can be installed on all sites that you own. Can be installed on any client site as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: The cost to purchase the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. The above reflects the current price when this article was written. This may not be the actual pricing charged by the plugin author when you visit the product website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing here:
Additional Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Businesses around the world are currently ignoring opportunities to attract new customers and increase their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple and inexpensive way to begin managing your customer reviews.
To learn more, visit the plugin website here: Power Online Reviews – User Feedback Management Plugin For WordPress
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