Are you ignoring your online reputation?
In this article, we explore a simple plugin for WordPress users that can help to avoid the escalation of negative reviews about your services through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you increase the number of positive reviews for your company, services or products, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for attention by the business owner.
This simple sorting process helps to create more third-party reviews that are positive and improves user satisfaction where the service may have been below standard.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Source: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your product or service with a one-click rating feature and submit their feedback.
Positive User Ratings
Customers rate your products with a simple 5-star system. (Screenshot: Power Online Reviews website)
When customers submit positive ratings, they are then asked to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Customers who leave positive ratings are asked to leave a review on a third-party review site. (Product screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Source: Power Online Reviews )
Negative User Ratings
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot: plugin website)
When customers submit a negative rating (e.g. “1″), they are not sent to third-party review sites.
Instead, the customer reviews are saved locally, giving you the option to engage with the user and hopefully turn them back into a happy user.
The plugin captures poor comments from visitors on your site. (Screenshot above sourced from Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Configure
Power Online Reviews is quite easy to install. Just upload a zip folder containing the plugin files to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative feedback can seriously ruin your reputation. Great comment can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional benefits of using the plugin include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you create a process that filters poor visitor feedback and promotes only positive comments about your business, products and services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews provides many great features to WordPress users. Here are just a few:
User Features
- Collect user feedback easily.
- Customer feedback is centrally managed on your site.
- Ethical management of good and negative reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, or portable devices.
All user feedback is centrally stored in the Feedback Management screen. (Product screenshot sourced from Power Online Reviews website)
Click on a record to view visitor feedback. (Image: Power Online Reviews )
Plugin Administration Settings
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum ”positive” rating level (e.g. “3″).
Customize your review form. (Image source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, full refund guarantee.
Software Price
- Single Edition – Install the plugin on one site that you own. Cost = $9.75
- Multi-User License Edition – Can be installed on multiple of your own domains. Cost = $29.00.
- Developer License – Can be installed on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can be flipped with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the current pricing when this content was published. This may or may not be the actual price charged by the plugin developer when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing information:
Additional Info
For ”how-to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many companies everywhere are currently missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple solution to begin managing your online reputation.
For full details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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