How are you managing your online reputation?
In this article, we explore a simple WordPress plugin that allows you to legally and ethically manage your customer reviews.
Let’s Review …
Power Online Reviews – WordPress Plugin For Easy Management Of Client Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that can help you generate more positive reviews for your business, services or products, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This process can help you create more 3rd-party reviews that are positive and improves user satisfaction where the service has been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How The Plugin Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Screenshot sourced from plugin website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your product or service using a 5-star rating feature and submit their response.
Positive User Ratings
Visitors rate your services or products using a simple 5-star system. (Screenshot above sourced from Power Online Reviews website)
When customers leave a good rating, they are asked to share their review on one or more third-party review sites …
Visitors who leave positive ratings are invited to provide a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of your business, services and products …
The plugin sends customers who leave positive ratings to your third-party review pages. (Image source: Power Online Reviews )
What Happens When Users Leave Bad Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot: Power Online Reviews )
When customers submit poor feedback, they are not sent to third-party review sites.
Instead, the reviews are saved to your admin area, allowing you to respond directly to any complaints and hopefully turn the situation around.
The plugin captures negative comments from visitors on your site. (Image: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your site:
Fast And Easy To Install And Configure
Power Online Reviews is really easy to install. Just upload a zip file containing the plugin to your Plugin folder via your WP administrator account and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Poor Reviews
Negative feedback can seriously damage your business. Great comment can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you create a ”net” that filters bad user reviews and promotes positive content about your products or services, you can confidently begin increasing your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to web site owners. Here are just a few of these:
User Features
- Allows easy collection of user feedback.
- Review customer feedback on local business website.
- Manage positive and bad reviews ethically.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on all computers, or smartphone devices.
Your customer feedback is stored centrally in the Feedback Management area. (Image: Power Online Reviews website)
Click on an item to view visitor comments. (Image: Power Online Reviews website)
Admin Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum “good” star rating level (e.g. “3″).
Customize your review form. (Screenshot source: Power Online Reviews website)
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, full money-back guarantee.
Software Price
- Single License Edition – Can be installed on one of your own sites. Price = $9.75
- Multi-User – Install the plugin on multiple domains that you own. Price = $29.00.
- Developer License Edition – Install the plugin on any site you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing details of Power Online Reviews depends on whether there are any promotions or limited-time special offers. The price above was correct at the time this content was published. This may or may not be the actual pricing set by the software seller when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many companies everywhere are currently missing out on opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple solution to begin managing user feedback on your site.
For more information, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management For WordPress
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