Online reputation management should not be ignored if you want your business to grow in the online economy.
In this article, we discuss a WordPress plugin that can help you avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Easy User Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that lets you legally and ethically manage your customer reviews, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This can help you create more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate your business. (Source: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
What Happens When Customers Submit Good Feedback?
Users rate your business using a simple 5-star system. (Source: plugin website)
When users submit positive feedback (e.g. “4″), they are then invited to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Visitors who give positive ratings are invited to submit a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave a positive review …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Image: Power Online Reviews website)
Bad Customer Ratings
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Product screenshot sourced from plugin website)
Users who leave a negative rating (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the reviews are saved in your site, giving you the option to engage with the customer and hopefully turn the situation around.
The plugin stores poor comments from visitors on your site. (Product screenshot: plugin website)
Learn more here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Very Little Time
Power Online Reviews is quite easy to install. Simply upload a zip folder containing the plugin to your Plugins folder via your administrator login and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously damage your business. Positive feedback can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”net” in place for filtering bad visitor feedback and promoting only positive comments about your business, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many features to WordPress users. Here are just a few:
Features For Local Business Users
- Allows easy collection of visitor feedback.
- Central management of user feedback on your website.
- Manage positive and negative reviews ethically.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on all computers, tablets, or portable devices.
All user feedback is centrally stored in the Feedback Management area. (Screenshot: Power Online Reviews website)
Click on an item to view customer comments. (Screenshot above sourced from plugin website)
Administration Settings
- All forms are automatically generated when plugin is activated.
- All review forms are completely editable.
- Main Review Form: Display business image. Display title/prompt and text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below this level will be deemed a “bad” review and held locally, so your visitors will not be asked to proceed to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Product screenshot source: Power Online Reviews website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website pages.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, 100% money-back guarantee.
Product Cost
- Single Edition – Can be installed on a single site that you own. Cost = $9.75
- Multi-User Personal License – Install the plugin on all of your own sites. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing details of Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. Presently, the software is selling for the prices shown above. This may or may not be the actual pricing set by the product seller when you visit the site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how-to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many businesses all around the world are ignoring opportunities to attract new customers and grow their business because they are not effectively managing their online reputations. This plugin offers a simple and easy way to begin managing your customer reviews.
For more information, visit the plugin website here: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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