Do you have an effective online reputation management strategy in place for your business?
In this article, we’ll explore a simple yet effective tool for WordPress users that can help you avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Announcing …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to third-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This process can help you generate more 3rd-party reviews that are positive and improves user experience where the service has fallen down.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask users to rate your services. (Product screenshot source: Power Online Reviews )
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services.
Positive Customer Rating
Users rate you with a simple 5-star system. (Product screenshot: Power Online Reviews website)
Customers who leave positive ratings are invited to add a review to one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give good feedback are invited to submit a review on a 3rd-party review site. (Screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends customers who leave good ratings to your third-party review pages. (Screenshot: Power Online Reviews )
What Happens When Users Leave Negative Ratings?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews website)
Users who leave a poor rating (e.g. ”1”, “2”, even “3”) are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, allowing you to respond directly to all negative feedback and hopefully turn the situation around.
The plugin captures negative feedback from customers on your site. (Screenshot above sourced from Power Online Reviews )
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Use In Very Little Time
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative comments can ruin your business. Good feedback can grow revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the problem before things get out of hand.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have an effective ”net” in place for filtering bad customer feedback and promoting only positive content about your business, products and services, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many great features to WP users. Here are just some:
User Features
- Collect visitor feedback easily.
- User feedback is centrally managed on your website.
- Manage positive and bad reviews ethically.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on any computer, tablet, and portable device.
All customer feedback is stored centrally in the Feedback Management screen. (Screenshot above sourced from Power Online Reviews website)
Click on an item to view user feedback. (Image: Power Online Reviews )
Administration Settings
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Display title/prompt and default text. Edit form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating level or above will be considered a “good” review (e.g. ”4”). Everything below this number will be deemed a “bad” review and captured ”Manage Feedbacks” section, so your visitors will not be asked to submit feedback to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Your review form is completely editable. (Source: Power Online Reviews website)
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, complete money-back guarantee.
Software Price
- Single User License – Install the plugin on 1 of your own domains. Cost = $9.75
- Multi-User Edition – Can be installed on multiple domains that you own. Price = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was current when this review was written. This may not be the actual price charged by the product author when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Businesses all over the world are currently ignoring opportunities to create happier customers and grow their business because they are not effectively monitoring their online reputations. Power Online Reviews offers a simple, easy and affordable way to begin managing user reviews on your site.
For full details, check out the plugin here: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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