Do you have an online reputation management strategy in place for your business?
In this article, we’ll look at a simple WordPress plugin that allows you to legally and ethically manage customer feedback.
Introducing …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that fast, simple and easy way to generate a lot more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This simple process can help you generate more 3rd-party reviews that are positive and improves customer experience where the service may have been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your products. (Source: Power Online Reviews )
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
What Happens When Users Leave Good Feedback?
Customers rate your business using a simple 5-star rating system. (Source: Power Online Reviews website)
Users who submit good ratings are invited to share their review on one or more third-party review sites …
Customers who leave good feedback are asked to write a review on a third-party review site. (Image: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Source: Power Online Reviews website)
Bad Customer Ratings
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
When users submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to any complaints giving you a bad name in public.
The plugin captures poor comments from customers on your site. (Source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Ready To Go To Work In Very Little Time
Power Online Reviews installs like any WordPress plugin. Simply upload it to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously damage your reputation. Positive reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you have an effective system in place that filters bad user reviews and allows only positive content about your products or services through, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews provides many features to site owners. Here are just a few:
Features For Local Business Users
- Collect visitor feedback easily.
- Review customer feedback on local business website.
- Manage positive and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and can be used on any computer, tablet, and portable device.
All visitor feedback is centrally stored in the Feedback Management area. (Product screenshot: Power Online Reviews )
Click on a record to view visitor feedback. (Source: Power Online Reviews website)
Administration Features
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display image of business. Display title/prompt and default text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” star rating option (e.g. “3″).
Edit your review form. (Source: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, full money-back guarantee.
Software Cost
- Single Edition – Can be installed on 1 site that you own. Price = $9.75
- Multi-User License – Can be installed on multiple of your own domains. Price = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Can be installed on any client site as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: Pricing for the Power Online Reviews plugin depends on whether there are any promotions or limited-time specials being offered. When we last checked, the product is being retailed for the amounts shown above. This may or may not be the actual pricing set by the product author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current price here:
Additional Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses everywhere are currently ignoring opportunities to attract new customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple and easy solution to manage customer reviews on your website.
For full details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing User Reviews
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