How are you managing your online reputation in the digital economy?
In this article, we explore a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy User Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that lets you manage user reviews, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for attention by the business owner.
This simple filtering process helps to create more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate your business. (Source: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services.
What Happens When Users Leave Good Ratings?
Customers rate your services or products with a simple 5-star rating system. (Screenshot: Power Online Reviews website)
Users who leave a positive rating are invited to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Customers who leave good ratings are invited to write a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Product screenshot sourced from Power Online Reviews website)
What Happens When Users Submit Bad Feedback?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: plugin website)
Users who submit a bad rating are not sent to third-party review sites.
Instead, the review is saved to your admin backend, giving you the opportunity to engage with the customer and hopefully turn the situation around.
The plugin captures poor comments from users on your site. (Screenshot: Power Online Reviews )
Learn more about the plugin here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Ready To Go To Work In Minutes
Power Online Reviews installs like every plugin. Just upload the plugin file to your Plugins folder via your admin account and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can ruin your business. Positive comment can boost revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective ”net” that filters negative customer feedback and promotes positive content about your products and services, you can confidently increase your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to web site owners. Here are just a few:
Features For Local Business Users
- Collect visitor feedback easily.
- Customer feedback is centrally managed on your website.
- Manage good and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer or tablet screen, and portable device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” area. (Source: plugin website)
Click on an entry to view user comments. (Product screenshot sourced from plugin website)
Administration Settings
- All forms are instantly generated as soon as you activate the plugin.
- Review forms are completely editable.
- First Review Form: Add image of business. Display title/prompt and text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating level or higher is to be considered a “good” review (e.g. ”4”). Everything below the number you specify will be considered a “bad” review and captured feedback management area, so visitors will not be invited to proceed to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Customize your review form. (Screenshot: Power Online Reviews )
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Plugin Cost
- Single – Install the plugin on a single site that you own. Cost = $9.75
- Multi-User License Edition – Can be installed on multiple as many of your own sites as you need. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: The price of this product depends on whether there are any promotions or limited-time special offers. The price above was current when this review was published. This may not be the actual price set by the plugin developer when you visit the product website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest price here:
Additional Plugin Information
For demo videos showing how the plugin works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many businesses all over the world are currently ignoring opportunities to create happier customers and boost their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple and easy way to begin managing your customer reviews.
For complete details, visit the plugin website: Power Online Reviews – User Feedback Management Plugin For WordPress Users
***
***