Do you have an effective online reputation management strategy?
In this article, we show you a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This simple screening process can help you create more positive 3rd-party reviews and improves customer satisfaction where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate your products or services. (Image: Power Online Reviews website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products and services.
Good Customer Rating
Visitors rate you using a simple 5-star system. (Screenshot above sourced from Power Online Reviews )
Users who submit positive ratings (e.g. “4″) are then invited to share their review on one or more third-party review sites (you specify which third-party review sites to display) …
Customers who give good ratings are invited to submit a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Source: Power Online Reviews )
Negative User Rating
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews website)
Customers who submit a poor rating are not sent to third-party review sites.
Instead, the customer review is saved on your admin backend, allowing you to respond directly to all unhappy customers giving you a bad name in public.
The plugin stores negative feedback from customers on your site. (Screenshot: plugin website)
More info: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Ready To Go To Work In No Time
Power Online Reviews installs just like every other WP plugin. Just upload the plugin file to your Plugins folder via your WP admin user account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can kill your business. Positive reviews can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the problem before things get worse.
Additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”gateway” in place for filtering poor user feedback and promoting only positive comments about your business, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Features
Power Online Reviews provides many great features to website owners. Here are just some of these:
Features For Business Users
- Collect visitor feedback easily.
- User feedback is centrally managed on your site.
- Legitimate management of good and poor reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, or mobile device.
Your customer feedback is centrally stored in the “Manage Feedbacks” screen. (Source: Power Online Reviews )
Click on an entry to view customer comments. (Product screenshot: plugin website)
Admin Settings
- Forms are instantly created as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” rating option (e.g. “3″).
Your review form is completely editable. (Image: Power Online Reviews website)
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website pages.
Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete refund guarantee.
Plugin Price
- Single User Personal License – Can be installed on a single domain that you own. Cost = $9.75
- Multi-User Personal License – Install the plugin on all as many of your own sites as you want. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Current pricing for this product depends on whether there are any promotions or limited-time specials being offered. The pricing shown above was correct when this content was published. This may or may not be the actual pricing set by the plugin developer when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For ”how-to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies around the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to begin managing user reviews on your website.
For more details, check out the plugin here: Power Online Reviews – Easy Client Feedback Management For WordPress
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