How good is your reputation online?
In this article, we look at a plugin for WordPress users that can help to avoid the escalation of problem reviews about your products through effective customer review management.
Presenting …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that 3rd-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This simple process can help you create more positive 3rd-party reviews and improves user experience where the service may have been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask users to rate your products or services. (Product screenshot source: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your product using a one-click rating feature and submit their response.
Good User Rating
Customers rate your products using a simple 5-star system. (Screenshot: Power Online Reviews )
Users who leave a good rating are invited to add a review to one or more third-party review sites …
Visitors who give positive ratings are invited to leave a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Product screenshot source: plugin website)
What Happens When Customers Leave Negative Ratings?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews )
When users submit poor feedback, they are not sent to 3rd-party review sites.
Instead, the customer review is saved locally, allowing you to respond directly to all dissatisfied users and also minimize the possibility of customers venting or posting damaging remarks on Facebook, social media sites, or other 3rd-party review sites.
The plugin stores poor feedback from visitors on your site. (Screenshot source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your site:
Fast And Simple To Install And Implement
Power Online Reviews is really easy to install. Just upload it to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can ruin your business. Great reviews can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the situation before things get worse.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from continuing to grow.
- Increase Campaigns For User Reviews With Confidence: Once you create an effective ”net” to filter poor customer reviews and promote positive comments about your business, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides a number of great features to website owners. Here are just a few:
Features For Business Users
- Easy collection of customer feedback.
- Review visitor feedback on your site.
- Legitimate management of favorable and poor reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, or portable device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews website)
Click on a record to view customer feedback. (Product screenshot: Power Online Reviews )
Administration Features
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” rating level (e.g. “3″).
Your review form is completely editable. (Product screenshot: plugin website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Product License Pricing
- Single Edition – Can be installed on a single site that you own. Price = $9.75
- Multi-User Personal License – Install the plugin on all domains that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing details of the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. Currently, the product sells for the prices shown above. This may or may not be the actual pricing set by the product seller when you visit the site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest price here:
Additional Information
For ”how to” videos showing plugin usage, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses all over the world are ignoring opportunities to attract new customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple and inexpensive solution to begin managing your customer reviews.
To learn more, check out the plugin here: Power Online Reviews – WordPress Plugin For User Feedback Management
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