Managing online reputation is becoming more important in the web economy.
In this article, you will learn about a WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective user review management.
Introducing …
Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the business website back-end for attention by the business owner.
This process helps to generate more third-party reviews that are positive and happier customers where the service has been below standard.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask visitors to rate your business. (Screenshot above sourced from Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your service or product with a one-click rating feature and submit their feedback.
Positive User Rating
Users rate your products or services with a simple 5-star rating system. (Product screenshot: Power Online Reviews website)
When users leave a good rating (e.g. “4″), they are then asked to share their review on one or more 3rd-party review sites …
Users who give positive ratings are asked to leave a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave good ratings to your 3rd-party review pages. (Image: Power Online Reviews )
Poor User Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews )
When customers submit poor feedback, they are not sent to third-party review sites.
Instead, the review is saved on your admin area, giving you the option to engage with the user and hopefully turn them back into a happy customer.
The plugin captures poor feedback from users on your site. (Screenshot: plugin website)
Go here to learn more about this plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Go To Work In No Time
Power Online Reviews is very easy to install. Just upload a zip folder that contains the plugin to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously kill your business. Good comment can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix the problem before things get worse.
Some additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective system that filters negative visitor reviews and allows only positive content about your products or services to get through, you can confidently increase your campaigns and requests for feedback on your site.
Features
Power Online Reviews offers a number of features to web site owners. Here are just a few of these:
Features For Local Business Users
- Easy collection of visitor feedback.
- Review user feedback on local business website.
- Legitimate management of good and poor reviews.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, tablet, or smart device.
All visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews )
Click on an item to view user feedback. (Screenshot: Power Online Reviews website)
Plugin Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating level or higher will be regarded as being a “good” review (e.g. ”4”). Everything below this number will be categorized as a “bad” review and stored ”Manage Feedbacks” area, so visitors will not be asked to continue to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Screenshot above sourced from plugin website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website navigation menus.
Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, full money-back guarantee.
Product Licensing Cost
- Single User Personal License – Install the plugin on one domain that you own. Price = $9.75
- Multi-User – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: The price of this product can vary, depending on whether there are any promotions or limited-time specials being offered. The price shown above was correct at the time this article was written. This may or may not be the actual pricing set by the software seller when you visit the plugin website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies all around the world are missing out on opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple solution to begin managing your customer feedback.
For full details, check out the plugin here: Power Online Reviews – Easy User Feedback Management Plugin For WordPress
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