How well do you manage your online reputation?
In this article, we show you a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Announcing …
Power Online Reviews – Client Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, simple and easy way to generate masses of positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This simple filtering process helps to create more positive third-party reviews and improves user satisfaction where the service has been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate your products. (Screenshot above sourced from Power Online Reviews website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
Good Customer Ratings
Users rate you using a simple 5-star system. (Product screenshot: Power Online Reviews )
Users who leave good feedback (e.g. ”4” or “5”) are asked to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who give positive feedback are asked to leave a review on a third-party review site. (Screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good ratings to your third-party review pages. (Product screenshot source: Power Online Reviews )
Poor User Rating
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot: plugin website)
Customers who leave a bad rating (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the user review is saved locally, giving you the opportunity to engage with the customer and hopefully turn them back into a happy customer.
The plugin stores negative comments from customers on your site. (Source: Power Online Reviews )
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Fast And Simple To Install And Configure
Power Online Reviews installs just like every plugin. Just upload a zip folder that contains the plugin to your Plugins folder via your admin account and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Bad Reviews From Spreading
Poor reviews can kill your business. Positive feedback can grow revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix the problem before things get worse.
Additional benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a process that filters bad customer feedback and promotes only positive comments about your business, products and services, you can confidently increase your campaigns and user requests for feedback on your site.
Features
Power Online Reviews provides a number of features to WordPress users. Here are just some:
Features For Business Users
- Easy collection of visitor feedback.
- Centrally manage visitor feedback on local business website.
- Ethical and legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on all computers or tablet screens, or portable devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Product screenshot: Power Online Reviews website)
Click on an entry to view user feedback. (Image: Power Online Reviews )
Administration Settings
- Forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating level or above is to be considered a “good” review (e.g. ”4”). Everything below the level you set will be categorized as a “bad” review and captured feedback management section, so your visitors will not be asked to proceed to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Screenshot: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Plugin Price
- Single – Can be installed on one site that you own. Price = $9.75
- Multi-User – Install the plugin on all as many of your own sites as you like. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Pricing for the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing shown above was current when this content was written. This may not be the actual price set by the software author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For demo videos of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses are currently missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to manage customer reviews on your website.
For complete details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing Customer Feedback
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