Are you effectively managing your online reputation?
In this article, we look at a simple yet effective WordPress plugin that lets you legally and ethically manage your customer feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Management Of Client Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that 3rd-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for attention by the business owner.
This can help you create more third-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask visitors to rate you. (Screenshot: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your products using a one-click rating feature and submit their feedback.
What Happens When Customers Submit Positive Feedback?
Visitors rate your services or products using a simple 5-star rating system. (Product screenshot sourced from Power Online Reviews website)
Users who leave positive ratings are asked to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Users who leave good ratings are asked to write a review on a third-party review site. (Screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review …
The plugin sends users who leave good ratings to your third-party review pages. (Screenshot sourced from Power Online Reviews )
Poor User Rating
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot: Power Online Reviews website)
When users submit a bad rating, they are not sent to 3rd-party review sites.
Instead, the customer review is saved locally, allowing you to respond directly to any negative feedback giving you a bad name in public.
The plugin captures poor feedback from users on your site. (Source: Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In No Time
Power Online Reviews installs like every WordPress plugin. Simply upload a zip folder that contains the plugin files to your Plugin folder via your admin section and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can hurt your reputation. Positive reviews can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the problem before things get worse.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create a system that filters negative user reviews and promotes positive content about your products or services, you can confidently begin increasing your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of features to web site owners. Here are just some:
Features For Business Users
- Allows easy collection of user feedback.
- Central management of customer feedback on your site.
- Ethical management of positive and negative reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, or smart devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” section. (Image: Power Online Reviews )
Click on a record to view visitor comments. (Source: Power Online Reviews website)
Plugin Admin Features
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add business image. Add title/prompt and formatted text. Edit form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating option or above is to be considered a “good” review (e.g. ”4”). Everything below the level you specify will be categorized as a “bad” review and held in your site, so visitors will not be asked to submit feedback to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Screenshot source: plugin website)
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, full refund guarantee.
Software Pricing
- Single – Can be installed on one domain that you own. Price = $9.75
- Multi-User Personal License – Can be installed on all sites that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Pricing details of the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. The above reflects the current pricing at the time this article was published. This may or may not be the actual price charged by the product seller when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Companies all over the world are missing out on opportunities to attract new customers and retain existing ones because they are still ignoring their online reputations. This plugin offers a simple and easy way to manage customer reviews on your website.
For full details, check out the plugin here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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