How well are you managing your online reputation in the online economy?
In this article, you will learn about a simple WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Presenting …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This simple filtering process can help to ensure the submission of more positive third-party reviews and improves customer experience where the service may have fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask customers to rate your services. (Screenshot: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your product or service using a 5-star rating feature and submit their response.
What Happens When Customers Leave Good Ratings?
Customers rate your products using a simple 5-star system. (Image: plugin website)
When users leave a good rating, they are asked to share their review on one or more 3rd-party review sites …
Users who give good feedback are asked to write a review on a 3rd-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review of your business, services and products …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Image source: Power Online Reviews website)
What Happens When Customers Submit Bad Ratings?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Source: plugin website)
When customers submit a poor rating (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the comments are saved to your admin backend, giving you the opportunity to contact the user and hopefully turn them back into a happy user.
The plugin stores poor comments from customers on your site. (Product screenshot sourced from Power Online Reviews )
Learn more about this plugin here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Fast And Simple To Install And Implement
Power Online Reviews installs like any other WP plugin. Simply upload the plugin file to your Plugin folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative feedback can hurt your reputation. Good comment can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create a system that filters negative user reviews and promotes positive content about your products or services, you can confidently increase your campaigns and user requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of features to website owners. Here are just some of these:
Features For Business Users
- Allows easy collection of customer feedback.
- Review customer feedback on your website.
- Manage favorable and poor reviews ethically.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer, tablet, or mobile device.
All customer feedback is stored centrally in the Feedback Management area. (Source: Power Online Reviews )
Click on an item to view visitor feedback. (Screenshot: plugin website)
Plugin Admin Features
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display business image. Display title/prompt and formatted text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating option or higher will be regarded as being a “good” review (e.g. ”4”). Everything below this level will be deemed a “bad” review and stored locally, so visitors will not be asked to submit comments to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Edit your review form. (Screenshot source: Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, 100% money-back guarantee.
Plugin Cost
- Single – Install the plugin on 1 of your own sites. Price = $9.75
- Multi-User License Edition – Can be installed on all sites that you own. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold or flipped with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the price when this article was published. This may or may not be the actual pricing set by the product seller when you visit the plugin website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos of the plugin in action, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Companies all over the world are ignoring opportunities to create happier customers and increase their revenues because they are not effectively managing their online reputations. This plugin offers a simple, easy and inexpensive way to begin managing your online reputation.
For more details, check out the plugin here: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
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