Are you effectively ignoring your online reputation?
In this article, we explore a simple tool for WordPress users that allows you to legally and ethically manage your customer feedback.
WordPress Plugin Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that fast, easy and simple way to help you generate more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for attention by the business owner.
This helps to generate more positive third-party reviews and improves user satisfaction where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask visitors to rate your services or products. (Source: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
Positive User Ratings
Customers rate your services with a simple 5-star rating system. (Image source: Power Online Reviews )
Users who submit good ratings are asked to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Visitors who give positive ratings are invited to submit a review on a third-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Image: plugin website)
Negative Customer Rating
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Image: plugin website)
Users who submit poor feedback are not sent to third-party review sites.
Instead, the user review is saved to your admin area, allowing you to respond directly to all negative feedback giving you a bad name in public.
The plugin stores poor comments from users on your site. (Screenshot: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Implement
Power Online Reviews is very easy to install. Just upload it to your Plugin folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can seriously kill your business. Positive comment can boost revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can rectify the problem before things get worse.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a system that filters negative visitor feedback and promotes only positive content about your business, products or services, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews offers many unique features to WP users. Here are just a few:
User Features
- Collect user feedback easily.
- Visitor feedback is centrally managed on your site.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on all computers, tablets, or smartphone devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Product screenshot: Power Online Reviews )
Click on an item to view customer feedback. (Product screenshot source: plugin website)
Administration Settings
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Display image of business. Add title/prompt and default text. Edit form color background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating level or higher will be regarded as being a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored in the plugin management section, so your visitors will not be invited to continue to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Product screenshot: Power Online Reviews website)
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, full refund guarantee.
Plugin Price
- Single User Personal License – Can be installed on a single domain that you own. Cost = $9.75
- Multi-User Personal License – Can be installed on all sites that you own. Cost = $29.00.
- Developer License – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Pricing details of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing at the time this review was written. This may or may not be the actual price charged by the plugin author when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how to” videos showing how the software works, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses are missing out on opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. This plugin offers a simple and easy solution to manage your online reputation.
For more details, visit the plugin website: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
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