How good is your reputation online?
In this article, we explore a plugin for WordPress users that can help you avoid the escalation of problem reviews about your business through effective customer review management.
Let’s Review …
Power Online Reviews – Easy User Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that allows you to manage user reviews, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for attention by the business owner.
This can help you generate more positive third-party reviews and improves user experience where the service has been below standard.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask visitors to rate your products. (Product screenshot sourced from Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your business using a 5-star rating feature and submit their feedback.
Positive Customer Rating
Visitors rate your services with a simple 5-star system. (Screenshot: Power Online Reviews website)
Customers who leave a positive rating (e.g. ”5″) are asked to share their review on one or more 3rd-party review sites …
Customers who leave positive ratings are asked to leave a review on a 3rd-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review …
The plugin sends users who leave good ratings to your third-party review pages. (Screenshot: Power Online Reviews website)
Negative Customer Ratings
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Image: Power Online Reviews website)
Customers who submit a bad rating (e.g. ”2″) are not sent to third-party review sites.
Instead, the comments are saved locally, giving you the opportunity to contact the customer and hopefully turn the situation around.
The plugin stores poor feedback from visitors on your site. (Screenshot: Power Online Reviews )
For more details go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Very Little Time
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugins folder via your administrator account and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Bad Reviews
Poor reviews can harm your reputation. Good comment can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective process for filtering poor user feedback and promoting only positive comments about your products and services, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many unique features to WordPress users. Here are just some:
Features For Local Business Users
- Allows easy collection of user feedback.
- Centrally manage visitor feedback on your website.
- Ethical management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on any computer or tablet screen, or portable device.
All visitor feedback is centrally stored in the “Manage Feedbacks” area. (Screenshot: Power Online Reviews )
Click on a record to view visitor feedback. (Screenshot source: Power Online Reviews )
Administration Features
- Forms are instantly generated as soon as the plugin is activated.
- All review forms are fully customizable.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” feedback option (e.g. ”4”).
Customize your review form. (Product screenshot sourced from Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Power Online Reviews Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete money-back guarantee.
Plugin Pricing
- Single Site Personal License – Can be installed on 1 domain that you own. Cost = $9.75
- Multi-User Licensing – Install the plugin on all of your own sites. Cost = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on all client sites as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price shown above was current at the time this review was published. This may not be the actual pricing set by the software developer when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price here:
Additional Information
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many businesses around the world are currently ignoring opportunities to attract new customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to manage your customer feedback.
For full details, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
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