How good is your reputation online?
In this article, you will learn about a simple plugin for WordPress users that can help you avoid the escalation of problem reviews about your products through effective user review management.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to increase their number of positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This simple filtering process can help you generate more positive third-party reviews and happier customers where the service may have fallen down.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask users to rate your business. (Image source: plugin website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products or services.
Good Customer Rating
Customers rate you with a simple 5-star system. (Product screenshot source: Power Online Reviews website)
Users who leave a good rating are then asked to add a review to one or more 3rd-party review sites …
Visitors who give positive feedback are invited to submit a review on a third-party review site. (Image: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Image: Power Online Reviews website)
What Happens When Users Leave Poor Ratings?
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot: plugin website)
Users who submit a bad rating are not sent to third-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to all negative feedback and hopefully turn them back into happy customers.
The plugin stores poor feedback from customers on your site. (Source: Power Online Reviews )
Learn more here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In Very Little Time
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugin folder via your administrator login and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can damage your business. Good comment can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you create a process for filtering negative user reviews and letting through only positive comments about your business, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of features to website owners. Here are just a few of these:
Features For Business Users
- Allows easy collection of user feedback.
- Review visitor feedback on your website.
- Manage good and negative reviews ethically.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer or tablet screen, and smartphone device.
Your customer feedback is centrally stored in the Feedback Management section. (Image: Power Online Reviews website)
Click on an item to view user feedback. (Screenshot above sourced from Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” star rating option.
Your review form is completely editable. (Product screenshot sourced from Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, 30 day, complete refund guarantee.
Plugin Cost
- Single – Install the plugin on 1 of your own sites. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple domains that you own. Cost = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the product is being retailed for the pricing shown above. This may or may not be the actual pricing charged by the product author when you visit the website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing here:
Additional Plugin Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies around the world are currently missing out on opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to begin managing customer feedback on your site.
To learn more, visit the plugin website here: Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
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