Do you have an effective online reputation management strategy?
In this article, we review a simple WordPress plugin that lets you legally and ethically manage your customer reviews.
Introducing …
Power Online Reviews – Client Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that 3rd-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This simple process can help to ensure the submission of more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Image: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your products using a 5-star rating feature and submit their feedback.
Positive Customer Rating
Customers rate your products with a simple 5-star system. (Screenshot: Power Online Reviews website)
Users who leave a good rating (e.g. “4″) are asked to share their review on one or more 3rd-party review sites (you specify which third-party review sites to display) …
Visitors who leave positive ratings are asked to write a review on a third-party review site. (Screenshot above sourced from Power Online Reviews )
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave good feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews website)
Poor Customer Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot source: plugin website)
Customers who submit a bad rating are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to any negative feedback and also help prevent the venting or posting of negative comments on Facebook, forums, or other review sites.
The plugin captures negative comments from visitors on your site. (Screenshot source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Ready To Go To Work In Minutes
Power Online Reviews is really easy to install. Just upload it to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously kill your business. Good feedback can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the issue before things get out of hand.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a ”net” to filter poor user reviews and allow only positive content about your business through, you can confidently begin increasing your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews provides many features to WordPress users. Here are just some of these:
User Features
- Easy collection of customer feedback.
- Customer feedback is centrally managed on local business website.
- Ethical management of favorable and bad reviews.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on any computer, and mobile device.
All user feedback is stored centrally in the Feedback Management screen. (Product screenshot: Power Online Reviews website)
Click on an entry to view visitor comments. (Screenshot source: Power Online Reviews )
Admin Settings
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Customize title/prompt and default text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating number or higher is to be considered a “good” review (e.g. ”4”). Everything below this level will be considered a “bad” review and stored locally, so your visitors will not be invited to submit feedback to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Product screenshot: Power Online Reviews website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site pages.
Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, full money-back guarantee.
Plugin Price
- Single Site Licensing – Can be installed on 1 of your own sites. Cost = $9.75
- Multi-User Licensing – Can be installed on all as many of your own sites as you want. Price = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: Pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was correct when this article was written. This may not be the actual pricing charged by the product seller when you visit the plugin website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For demo videos of the plugin, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Companies are currently ignoring opportunities to create happier customers and boost their revenues because they are not managing their online reputations. This plugin offers a simple, easy and inexpensive solution to manage your customer feedback.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Management Of Customer Reviews
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