Do you have an online reputation management strategy?
In this article, we review a simple yet effective WordPress plugin that lets you legally and ethically manage user reviews.
Introducing …
Power Online Reviews – WordPress Plugin For Managing Customer Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows any business to third-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This simple screening process helps to generate more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your products or services. (Image: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Good Customer Rating
Users rate your products or services with a simple 5-star system. (Image source: plugin website)
Customers who leave a positive rating (e.g. “4″) are then asked to share their review on one or more third-party review sites …
Visitors who give good feedback are invited to write a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Screenshot: plugin website)
What Happens When Customers Leave Negative Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Image: plugin website)
When users submit a negative rating, they are not sent to third-party review sites.
Instead, the user review is saved locally, allowing you to respond directly to all complaints and also minimize the possibility of users wanting to vent or post negative comments on Facebook, social media sites, or other popular review sites.
The plugin captures negative comments from customers on your site. (Source: Power Online Reviews )
More info: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews installs just like every other WordPress plugin. Just upload it to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously damage your reputation. Positive comment can grow revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can rectify the situation before things get worse.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you create an effective ”gateway” that filters bad customer feedback and promotes only positive content about your business, products or services, you can confidently increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to WP users. Here are just a few:
User Features
- Allows easy collection of customer feedback.
- Central management of visitor feedback on local business website.
- Ethical management of favorable and negative reviews.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, and portable device.
Your customer feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: plugin website)
Click on an item to view visitor comments. (Screenshot above sourced from plugin website)
Administration Features
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” feedback option.
Your review form is fully editable. (Image: Power Online Reviews website)
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a risk-free, thirty day, 100% refund guarantee.
Software Price
- Single – Install the plugin on 1 domain that you own. Price = $9.75
- Multi-User – Install the plugin on all of your own sites. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can be included for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The pricing above was correct at the time this review was published. This may or may not be the actual price charged by the plugin author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing details here:
Additional Information
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses all around the world are missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. This plugin offers a simple and easy solution to begin managing user feedback on your website.
For complete details, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
***
***