Are you effectively ignoring your online reputation?
In this article, we’ll explore a WordPress plugin that allows you to legally and ethically manage customer feedback.
Presenting …
Power Online Reviews – WordPress Plugin For Customer Feedback Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows any business to third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for attention by the business owner.
This process helps to create more positive third-party reviews and improves user experience where the service has fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your services or products. (Image: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate you using a 5-star rating feature and submit their response.
Positive User Rating
Visitors rate you using a simple 5-star rating system. (Source: Power Online Reviews website)
Customers who leave positive ratings are then invited to add a review to one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Users who leave good feedback are invited to provide a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of your company, services and products …
The plugin sends visitors who leave good feedback to your third-party review pages. (Product screenshot sourced from Power Online Reviews website)
Bad User Rating
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot: plugin website)
When users submit bad feedback, they are not sent to third-party review sites.
Instead, the reviews are saved on your site, giving you the opportunity to contact the user and hopefully turn the situation around.
The plugin captures negative feedback from visitors on your site. (Screenshot: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Implement
Power Online Reviews installs just like every WP plugin. Simply upload the plugin file to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Poor Reviews
Bad reviews can damage your reputation. Good feedback can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the issue before things get out of hand.
Additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective process in place to filter poor visitor feedback and allow only positive comments about your business to get through, you can confidently increase your campaigns and user requests for feedback on your site.
Features
Power Online Reviews provides a number of great features to WordPress users. Here are just some:
User Features
- Collect customer feedback easily.
- Customer feedback is centrally managed on your site.
- Manage favorable and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer or tablet screen, and mobile device.
Your customer feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot sourced from Power Online Reviews website)
Click on a record to view customer comments. (Image source: Power Online Reviews )
Plugin Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Review forms are completely editable.
- Main Review Form: Display business image. Display title/prompt and formatted text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating option or higher constitutes a “good” review (e.g. ”4”). Everything below the level you set will be categorized as a “bad” review and stored ”Manage Feedbacks” screen, so visitors will not be asked to submit reviews to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Edit your review form. (Source: Power Online Reviews website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a risk-free, thirty day, 100% refund guarantee.
Software Pricing
- Single Site Licensing – Can be installed on a single of your own sites. Price = $9.75
- Multi-User Edition – Install the plugin on multiple as many of your own sites as you like. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on all client sites as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Note: The cost to purchase the product depends on whether there are any promotions or limited-time specials being offered. The price above was current when this article was published. This may not be the actual price charged by the software seller when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies all over the world are ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations effectively. This plugin offers a simple and inexpensive way to manage customer reviews on your site.
For complete details, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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