Do you have an effective online reputation management strategy in place for your business?
In this article, you will learn about a plugin for WordPress users that allows you to legally and ethically manage customer feedback.
Announcing …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows you to manage customer reviews, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the website back-end for attention by the business owner.
This process helps to create more third-party reviews that are positive and happier customers where the service may have been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How The Plugin Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services. (Source: plugin website)
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your services.
What Happens When Customers Submit Positive Ratings?
Visitors rate your services using a simple 5-star system. (Screenshot: plugin website)
When users leave a positive rating, they are then invited to add a review to one or more third-party review sites (you specify which third-party review sites to display) …
Users who give good feedback are asked to write a review on a third-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Screenshot: Power Online Reviews website)
Poor Customer Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews )
Customers who submit a poor rating (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the comments are saved on your site, giving you the option to contact the customer and hopefully turn them back into a happy customer.
The plugin captures poor feedback from customers on your site. (Product screenshot: plugin website)
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In Minutes
Power Online Reviews installs like any other WP plugin. Just upload it to your Plugins folder via your WordPress admin user section and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can seriously hurt your reputation. Good feedback can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional benefits of this plugin include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you create a system to filter negative customer feedback and promote only positive comments about your business, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers a number of features to WP users. Here are just some of these features:
Features For Local Business Users
- Collect visitor feedback easily.
- Customer feedback is centrally managed on your site.
- Legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer or tablet screen, or portable device.
Your customer feedback is centrally stored in the Feedback Management area. (Image: Power Online Reviews )
Click on an entry to view visitor feedback. (Screenshot sourced from Power Online Reviews )
Admin Features
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum “good” star rating level.
Edit your review form. (Image: Power Online Reviews website)
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, 100% money-back guarantee.
Product Cost
- Single Site License – Install the plugin on one domain that you own. Price = $9.75
- Multi-User – Install the plugin on multiple of your own sites. Cost = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: Current pricing for the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this article was published. This may or may not be the actual pricing charged by the software seller when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many companies are currently ignoring opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive solution to begin managing user reviews on your website.
For full details, check out the plugin here: Power Online Reviews – Client Reviews Management Plugin For WordPress Users
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