How well do you manage your online reputation in the online economy?
In this article, you will learn about a simple plugin for WordPress users that can help you avoid the escalation of problem reviews about your business, products or services through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that fast, easy and simple way to help you generate more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This process can help you generate more third-party reviews that are positive and improves customer experience where the service has been below par.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate you. (Image: Power Online Reviews website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your product or service with a one-click rating feature and submit their feedback.
Positive Customer Ratings
Visitors rate your business using a simple 5-star system. (Screenshot: Power Online Reviews website)
Users who leave good ratings are then asked to add a review to one or more 3rd-party review sites …
Visitors who leave positive ratings are asked to submit a review on a third-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave good ratings to your third-party review pages. (Source: Power Online Reviews )
What Happens When Users Submit Negative Ratings?
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews )
Users who leave a poor rating (e.g. ”3″ or less) are not sent to third-party review sites.
Instead, the review is saved on your site’s admin area, giving you the opportunity to contact the customer and also help avoid the venting or posting of negative remarks on Facebook, forums, or other review sites.
The plugin captures poor feedback from users on your site. (Product screenshot sourced from Power Online Reviews website)
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Quick And Simple To Install And Use
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugin folder via your admin user account and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Poor Reviews From Spreading
Negative comments can harm your reputation. Great reviews can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the issue before things get out of hand.
Some additional benefits of the plugin include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have an effective ”gateway” in place for filtering bad customer feedback and letting through only positive content about your products and services, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of features to site owners. Here are just some of these features:
User Features
- Allows easy collection of user feedback.
- Review customer feedback on local business website.
- Manage good and poor reviews ethically.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, or smart devices.
Your customer feedback is centrally stored in the “Manage Feedbacks” screen. (Image: Power Online Reviews website)
Click on an item to view user comments. (Source: Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly created when plugin is activated.
- All review forms are completely editable.
- Main Review Form: Add business image. Display title/prompt and default text. Edit form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below the level you set will be categorized as a “bad” review and stored in the plugin management area, so visitors will not be invited to submit feedback to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Customize your review form. (Screenshot source: Power Online Reviews )
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website pages.
Product Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, thirty day, 100% refund guarantee.
Plugin Pricing
- Single Site Licensing – Can be installed on one site that you own. Cost = $9.75
- Multi-User – Can be installed on all of your own domains. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: Current pricing for this product can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing shown above was current at the time this article was written. This may not be the actual price charged by the software developer when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how-to” videos of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many businesses around the world are missing out on opportunities to attract new customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to manage customer reviews on your website.
For more details, visit the plugin website: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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