How good is your reputation online?
In this article, we show you a simple WordPress plugin that can help to avoid the escalation of problem reviews about your products through effective user review management.
Introducing …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you increase the number of positive reviews for your business, services and products, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This process ensures more third-party reviews that are positive and happier customers where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask users to rate your business. (Image: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products.
Good Customer Rating
Customers rate your services or products with a simple 5-star rating system. (Source: Power Online Reviews )
When users leave a good rating (e.g. ”5″), they are then invited to share their review on one or more 3rd-party review sites …
Visitors who give good feedback are invited to submit a review on a third-party review site. (Product screenshot sourced from plugin website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Image: Power Online Reviews website)
Negative User Rating
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot source: Power Online Reviews website)
When users submit a bad rating, they are not sent to third-party review sites.
Instead, the comments are saved locally, giving you the opportunity to contact the customer and hopefully turn the situation around.
The plugin captures negative comments from visitors on your site. (Screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Ready To Start Using In Minutes
Power Online Reviews installs just like any plugin. Simply upload it to your Plugins folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Poor Reviews
Bad reviews can damage your reputation. Great reviews can boost revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you have an effective ”gateway” in place that filters negative user reviews and promotes only positive content about your products and services, you can confidently increase your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews provides many features to site owners. Here are just some:
User Features
- Easy collection of user feedback.
- Review user feedback on your site.
- Ethical management of positive and poor reviews.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and can be used on any computer or tablet screen, or smart device.
Your customer feedback is stored centrally in the Feedback Management section. (Product screenshot: Power Online Reviews website)
Click on an entry to view user comments. (Product screenshot sourced from Power Online Reviews website)
Administration Features
- Forms are instantly created when plugin is activated.
- All review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Choose which rating number or above constitutes a “good” review (e.g. ”4”). Everything below the number you set will be considered a “bad” review and stored in the plugin management section, so visitors will not be invited to proceed to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Image: Power Online Reviews website)
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, complete money-back guarantee.
Plugin Price
- Single – Install the plugin on one domain that you own. Cost = $9.75
- Multi-User License Edition – Can be installed on all of your own domains. Price = $29.00.
- Developer Licensing – Can be installed on any site you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of this product can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the software is selling for the prices shown above. This may or may not be the actual price charged by the plugin author when you visit the product website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos showing plugin usage, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Businesses are currently ignoring opportunities to attract new customers and grow their business because they are still ignoring their online reputations. Power Online Reviews offers a simple and easy solution to manage your customer feedback.
To learn more, visit the plugin website here: Power Online Reviews – Easy User Feedback Management For WordPress
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