Do you know what people are saying about your business online?
In this article, we explore a simple yet effective tool for WordPress users that can help you avoid the escalation of negative reviews about your products through effective customer review management.
Introducing …
Power Online Reviews – Client Reviews Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that can help you get more positive reviews for your company, services and products, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for attention by the business owner.
This simple filtering process ensures more 3rd-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your services. (Screenshot sourced from plugin website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your products and services using a one-click rating feature and submit their feedback.
Good Customer Rating
Visitors rate your products using a simple 5-star rating system. (Source: Power Online Reviews website)
Users who leave a positive rating (e.g. ”5″) are then invited to add a review to one or more 3rd-party review sites …
Customers who give good ratings are invited to write a review on a third-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Submit Bad Ratings?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews )
When users leave a bad rating (e.g. ”2″), they are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any unhappy customers and also help prevent the venting or posting of negative remarks on Facebook, social media sites, or other third-party review sites.
The plugin stores poor comments from customers on your site. (Product screenshot source: plugin website)
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews installs like any plugin. Simply upload the plugin file to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can kill your business. Great feedback can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”net” in place that filters poor customer reviews and allows only positive content about your business through, you can confidently increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews provides a number of great features to WordPress users. Here are just a few of these:
Features For Business Users
- Easy collection of user feedback.
- Centrally manage user feedback on local business website.
- Manage good and bad reviews ethically.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, tablets, and smartphone devices.
Your visitor feedback is stored centrally in the Feedback Management section. (Screenshot sourced from Power Online Reviews )
Click on an item to view visitor feedback. (Screenshot sourced from Power Online Reviews )
Admin Features
- Forms are automatically generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum ”positive” feedback option.
Your review form is fully editable. (Image: plugin website)
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, complete money-back guarantee.
Plugin Price
- Single – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User Personal License – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Can be installed on all client sites for payment or part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Note: Price details for the product can vary, depending on whether there are any promotions or limited-time specials being offered. Presently, the product sells for the pricing shown above. This may not be the actual price set by the software seller when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Companies everywhere are ignoring opportunities to create happier customers and increase their revenues because they ignore their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to manage user reviews on your website.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Reviews
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