Online reputation management should not be ignored if you want your business to grow.
In this article, we explore a plugin for WordPress users that lets you legally and ethically manage customer reviews.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Easy User Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows you to manage your customer reviews, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your business website back-end for attention by the business owner.
This can help you create more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your products or services. (Source: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product using a one-click rating feature and submit their response.
What Happens When Users Submit Positive Feedback?
Customers rate your products with a simple 5-star system. (Screenshot source: Power Online Reviews website)
Users who submit a positive rating (e.g. “4″) are then asked to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Users who give good feedback are invited to submit a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot: Power Online Reviews )
Poor User Rating
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot: Power Online Reviews )
Users who submit poor ratings (e.g. ”2″) are not sent to third-party review sites.
Instead, the comments are saved on your admin area, giving you the option to contact the user and hopefully turn them back into happy users.
The plugin stores poor comments from customers on your site. (Image: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Installation Is Easy
Power Online Reviews installs just like every plugin. Just upload a zip folder that contains the plugin to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously hurt your reputation. Good feedback can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the problem before things get worse.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you create an effective process for filtering negative customer reviews and promoting only positive content about your business, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just a few of these:
User Features
- Collect customer feedback easily.
- Centrally manage customer feedback on local business website.
- Manage favorable and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on all computers, or mobile devices.
Your customer feedback is centrally stored in the “Manage Feedbacks” section. (Source: plugin website)
Click on an entry to view customer comments. (Source: Power Online Reviews website)
Plugin Admin Features
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are completely customizable.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating option or higher constitutes a “good” review (e.g. ”4”). Everything below this number will be deemed a “bad” review and stored in the plugin management area, so visitors will not be asked to proceed to the third-party review sites). Other customizable features in this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Image source: Power Online Reviews website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, full refund guarantee.
Plugin Cost
- Single License Edition – Can be installed on one of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on all sites that you own. Cost = $29.00.
- Developer License – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Please Note: The price of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the product sells for the pricing shown above. This may or may not be the actual price charged by the product author when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video showing how the plugin works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Businesses all around the world are currently ignoring opportunities to attract new customers and increase their revenues because they are not managing their online reputations. Power Online Reviews offers a simple and inexpensive way to begin managing customer feedback on your website.
For more information, visit the plugin website: Power Online Reviews – WordPress Plugin For User Reviews Management
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