How good is your reputation online?
In this article, we look at a simple tool for WordPress users that allows you to legally and ethically manage your customer feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that 3rd-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for attention by the business owner.
This simple process can help you create more third-party reviews that are positive and improves customer satisfaction where the service has been below par.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask customers to rate your services. (Screenshot: Power Online Reviews website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your products.
Good Customer Ratings
Customers rate your services with a simple 5-star system. (Product screenshot sourced from plugin website)
Users who submit positive ratings are then asked to share their review on one or more third-party review sites (you specify which 3rd-party review sites to display) …
Users who give positive ratings are asked to submit a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of your company, services and products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Source: Power Online Reviews )
Poor Customer Ratings
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Source: Power Online Reviews )
When customers submit a negative rating, they are not sent to third-party review sites.
Instead, the review is saved in your site’s admin area, allowing you to respond directly to all dissatisfied users and also avoiding them venting or posting negative comments on Facebook, social media sites, or other third-party review sites.
The plugin stores negative feedback from visitors on your site. (Image: Power Online Reviews website)
More info: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Start Using In Very Little Time
Power Online Reviews is very easy to install. Just upload it to your Plugins folder via your WP dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can ruin your business. Positive reviews can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you have a process in place for filtering poor user feedback and promoting positive comments about your business, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides a number of great features to WP users. Here are just some of these:
User Features
- Collect user feedback easily.
- User feedback is centrally managed on your website.
- Manage positive and negative reviews ethically.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- All forms are fully responsive and display correctly on any computer, and smartphone device.
All visitor feedback is centrally stored in the Feedback Management area. (Screenshot: plugin website)
Click on an entry to view customer comments. (Screenshot: Power Online Reviews )
Plugin Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display business image. Display title/prompt and formatted text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating number or above is to be considered a “good” review (e.g. ”4”). Everything below this level will be considered a “bad” review and stored feedback management section, so your visitors will not be asked to continue to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Edit your review form. (Screenshot: plugin website)
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, 30 day, complete money-back guarantee.
Software Pricing
- Single User Personal License – Install the plugin on 1 site that you own. Price = $9.75
- Multi-User – Install the plugin on multiple sites that you own. Price = $29.00.
- Developer License – Can be installed on any site you own. Can be installed on any client site as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: Price details for Power Online Reviews depends on whether there are any promotions or limited-time special offers. The pricing shown above was correct when this review was written. This may not be the actual pricing charged by the plugin author when you visit the product website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing here:
Additional Information
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many companies around the world are currently ignoring opportunities to create happier customers and boost their revenues because they are not effectively managing their online reputations. Power Online Reviews offers a simple, easy and affordable way to manage your customer reviews.
For more information, visit the plugin website here: Power Online Reviews – Easy Client Reviews Management For WordPress
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