How well are you managing your online reputation in the online economy?
In this article, we explore a simple WordPress plugin that lets you legally and ethically manage customer reviews.
Let’s Review …
Power Online Reviews – Easy Client Reviews Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that third-party review sites, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This process ensures more third-party reviews that are positive and improves customer experience where the service has been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask users to rate your services or products. (Product screenshot: Power Online Reviews website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your business using a one-click rating feature and submit their feedback.
What Happens When Users Leave Good Feedback?
Customers rate your services or products using a simple 5-star system. (Product screenshot: plugin website)
Users who leave positive feedback (e.g. “4″) are invited to add a review to one or more third-party review sites …
Visitors who give good feedback are invited to write a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review of their experience …
The plugin sends users who leave good ratings to your third-party review pages. (Product screenshot source: Power Online Reviews website)
What Happens When Customers Submit Bad Ratings?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews website)
Users who submit negative feedback are not sent to 3rd-party review sites.
Instead, the reviews are saved to your site, allowing you to respond directly to any unhappy customers and also avoiding them venting or posting damaging remarks on Facebook, forums, or other review sites.
The plugin stores poor comments from visitors on your site. (Product screenshot: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Quick And Easy To Install And Set Up
Power Online Reviews is really easy to install. Simply upload a zip folder containing the plugin files to your Plugins folder via your WP administrator area and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Poor Reviews From Spreading
Negative feedback can ruin your business. Great reviews can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can rectify the situation before things get worse.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create an effective system to filter poor customer feedback and promote only positive content about your business, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just some of these features:
Features For Local Business Users
- Easy collection of visitor feedback.
- Visitor feedback is centrally managed on your site.
- Manage positive and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, or smartphone devices.
All user feedback is stored centrally in the Feedback Management screen. (Product screenshot: plugin website)
Click on an item to view customer feedback. (Screenshot: Power Online Reviews )
Plugin Admin Settings
- Forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Display image of business. Add title/prompt and text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating number or above will be regarded as being a “good” review (e.g. “3″). Everything below the number you set will be categorized as a “bad” review and stored feedback management area, so your visitors will not be invited to submit feedback to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Image source: plugin website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete money-back guarantee.
Software Pricing
- Single User Personal License – Can be installed on 1 of your own sites. Cost = $9.75
- Multi-User – Can be installed on multiple of your own sites. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can be included for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time special offers. Currently, the product is selling for the pricing shown above. This may or may not be the actual pricing charged by the software author when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing information:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies everywhere are missing out on opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple way to begin managing user feedback on your website.
For complete details, visit the plugin website: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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