Do you know what visitors are saying about your business online?
In this article, we look at a simple yet effective WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective customer review management.
Let’s Review …
Power Online Reviews – WordPress Plugin For Easy Management Of User Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that can help you generate more positive reviews for your company, services or products, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This can help you generate more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask visitors to rate your products. (Screenshot: plugin website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your service or product with a 5-star rating feature and submit their response.
Positive Customer Ratings
Customers rate your business with a simple 5-star system. (Screenshot: Power Online Reviews )
When customers submit a positive rating (e.g. “4″), they are then asked to add a review to one or more third-party review sites (you can specify which third-party review sites to display) …
Visitors who leave positive ratings are invited to leave a review on a third-party review site. (Screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
Poor User Rating
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Screenshot: Power Online Reviews )
When customers submit bad feedback (e.g. “1″), they are not sent to third-party review sites.
Instead, the customer reviews are saved in your site’s admin area, giving you the opportunity to engage with the customer and also avoiding them venting or posting negative comments on Facebook, social media sites, or other review sites.
The plugin captures poor feedback from customers on your site. (Product screenshot sourced from Power Online Reviews )
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Ready To Use In No Time
Power Online Reviews installs just like any other WordPress plugin. Simply upload the plugin file to your Plugin folder via your WP admin user login and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Negative Reviews
Negative feedback can seriously hurt your business. Great comment can explode revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix the situation before things get out of hand.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Campaigns For Client Reviews With Confidence: Once you have a process in place to filter negative visitor feedback and allow only positive comments about your business through, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides a number of great features to WP users. Here are just a few:
User Features
- Collect customer feedback easily.
- Customer feedback is centrally managed on your site.
- Manage favorable and negative reviews ethically.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on all computers or tablet screens, and mobile devices.
Your visitor feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: plugin website)
Click on an item to view user feedback. (Image source: plugin website)
Plugin Administration Settings
- Forms are instantly generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Display image of business. Display title/prompt and default text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating option or higher will be regarded as being a “good” review (e.g. “3″). Everything below the number you specify will be categorized as a “bad” review and captured ”Manage Feedbacks” area, so your visitors will not be invited to submit feedback to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Image source: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, full money-back guarantee.
Plugin Cost
- Single Edition – Can be installed on 1 domain that you own. Price = $9.75
- Multi-User – Install the plugin on all of your own domains. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The pricing above was current when this article was written. This may or may not be the actual pricing charged by the plugin developer when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses all over the world are currently missing out on opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple and easy solution to manage user reviews on your website.
For more details, visit the plugin website here: Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
***
***