Do you have an effective online reputation management strategy in place?
In this article, you will learn about a simple WordPress plugin that can help you avoid the escalation of problem reviews about your products through effective user review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that third-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This helps to generate more third-party reviews that are positive and improves user experience where the service has fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask visitors to rate your products. (Screenshot above sourced from Power Online Reviews website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your product or service using a one-click rating feature and submit their feedback.
Positive Customer Rating
Users rate your services using a simple 5-star rating system. (Source: Power Online Reviews )
Users who submit positive ratings are then asked to add a review to one or more 3rd-party review sites …
Customers who give good ratings are invited to leave a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Source: plugin website)
What Happens When Customers Submit Negative Feedback?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot above sourced from Power Online Reviews website)
Users who submit bad feedback are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to all negative feedback and hopefully turn them back into happy customers.
The plugin captures poor comments from customers on your site. (Image: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Minutes
Power Online Reviews installs just like every other WP plugin. Just upload the plugin file to your Plugins folder via your administrator section and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously hurt your business. Great comment can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective process in place for filtering negative customer reviews and letting through only positive comments about your products and services, you can confidently begin to increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many features to WordPress users. Here are just some:
Features For Local Business Users
- Easy collection of visitor feedback.
- Central management of user feedback on local business website.
- Manage positive and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, tablet, or mobile device.
All user feedback is stored centrally in the Feedback Management area. (Source: Power Online Reviews website)
Click on an entry to view customer comments. (Product screenshot: plugin website)
Plugin Admin Settings
- Forms are automatically generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum “good” rating option (e.g. “3″).
Customize your review form. (Product screenshot source: Power Online Reviews )
Useful Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, complete money-back guarantee.
Product Pricing
- Single User License – Can be installed on one site that you own. Price = $9.75
- Multi-User License Edition – Can be installed on all of your own domains. Cost = $29.00.
- Developer Edition – Can be installed on all sites that you own. Can be installed on any client site as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Please Note: Pricing details of Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. Presently, the software sells for the prices shown above. This may not be the actual pricing set by the product developer when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Companies around the world are missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations. Power Online Reviews offers a simple and inexpensive way to begin managing user reviews on your website.
For full details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress
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