How well are you managing your online reputation?
In this article, you will learn about a WordPress plugin that can help you avoid the escalation of problem reviews about your business through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you get more positive reviews for your company, services and products, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This simple sorting process helps to generate more 3rd-party reviews that are positive and improves customer satisfaction where the service may have been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Screenshot: Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your products and services using a one-click rating feature and submit their feedback.
What Happens When Users Leave Positive Feedback?
Visitors rate your products or services with a simple 5-star rating system. (Product screenshot: Power Online Reviews website)
Users who submit good ratings (e.g. ”5″) are invited to add a review to one or more third-party review sites …
Users who leave good feedback are asked to submit a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of your business, services or products …
The plugin sends customers who leave good ratings to your third-party review pages. (Image: plugin website)
What Happens When Users Leave Bad Ratings?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from plugin website)
When customers submit poor feedback, they are not sent to 3rd-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any negative feedback and also help avoid the venting or posting of damaging remarks on Facebook, social media sites, or other review sites.
The plugin stores negative feedback from users on your site. (Screenshot: Power Online Reviews website)
Learn more about this plugin here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Quick And Easy To Install And Set Up
Power Online Reviews installs just like every other plugin. Simply upload the plugin file to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Bad Reviews From Spreading
Poor reviews can seriously hurt your business. Good reviews can boost revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits of using this plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from continuing to spread.
- Increase Targeting Of User Reviews With Confidence: Once you have a system in place for filtering negative customer reviews and letting through only positive comments about your business, products or services, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to WP users. Here are just some:
Features For Local Business Users
- Easy collection of user feedback.
- Customer feedback is centrally managed on your site.
- Ethical management of good and bad reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on all computers, or smart devices.
All customer feedback is stored centrally in the Feedback Management area. (Product screenshot: Power Online Reviews website)
Click on an entry to view customer comments. (Source: plugin website)
Administration Features
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add business image. Add title/prompt and formatted text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum ”positive” feedback level (e.g. “3″).
Your review form is fully editable. (Product screenshot sourced from Power Online Reviews )
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site pages.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete refund guarantee.
Software Pricing
- Single – Can be installed on one of your own domains. Price = $9.75
- Multi-User License Edition – Can be installed on all as many of your own domains as you like. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on any client site for payment or part of a paid service. Can be sold or flipped with site installation (passing on single user license). Cost = $37.00.
Note: The price of the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. The pricing shown above was correct when this review was written. This may or may not be the actual pricing set by the product seller when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price:
Additional Information
For ”how-to” videos of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Businesses around the world are currently ignoring opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations. Power Online Reviews offers a simple way to manage your online reputation.
For full details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing User Reviews
***
***