Do you know what users are saying about you online?
In this article, we discuss a simple yet effective WordPress plugin that lets you legally and ethically manage user reviews.
WordPress Plugin Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that third-party review sites, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This helps to create more 3rd-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your services or products. (Screenshot sourced from Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product with a one-click rating feature and submit their response.
What Happens When Users Leave Positive Feedback?
Customers rate your products or services using a simple 5-star rating system. (Source: Power Online Reviews website)
When customers leave a positive rating (e.g. ”4” or “5”), they are invited to share their review on one or more 3rd-party review sites …
Customers who leave positive ratings are asked to submit a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave positive ratings to your third-party review pages. (Screenshot: plugin website)
What Happens When Customers Submit Negative Feedback?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot sourced from Power Online Reviews )
When users submit bad feedback (e.g. ”1”, “2”, or “3”), they are not sent to third-party review sites.
Instead, the customer review is saved locally, giving you the opportunity to contact the user and also help prevent the venting or posting of negative remarks on Facebook, forums, or other popular review sites.
The plugin captures poor feedback from customers on your site. (Image: plugin website)
To learn more about this plugin go here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your website:
Ready To Go To Work In No Time
Power Online Reviews is really easy to install. Simply upload a zip folder containing the plugin to your Plugin folder via your WP administrator section and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Bad Reviews From Spreading
Negative feedback can seriously damage your reputation. Good reviews can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a system to filter bad customer reviews and allow only positive comments about your business, products or services to get through, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews provides many features to WordPress users. Here are just some:
Features For Business Users
- Easy collection of customer feedback.
- Review user feedback on your site.
- Legitimate management of positive and bad reviews.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer, tablet, or smartphone device.
Your user feedback is stored centrally in the “Manage Feedbacks” section. (Product screenshot: Power Online Reviews )
Click on an entry to view customer feedback. (Image: Power Online Reviews )
Plugin Admin Features
- All forms are automatically generated when plugin is activated.
- Review forms are completely editable.
- Main Review Form: Display image of business. Customize title/prompt and default formatted text. Edit form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating level or higher is to be considered a “good” review (e.g. “3″). Everything below the number you set will be considered a “bad” review and stored in the plugin management section, so your visitors will not be asked to continue to the third-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Source: plugin website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, thirty day, complete refund guarantee.
Plugin Price
- Single – Install the plugin on one of your own domains. Price = $9.75
- Multi-User Edition – Can be installed on multiple sites that you own. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: Pricing details of the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the plugin retails for the pricing shown above. This may or may not be the actual pricing set by the plugin author when you visit the site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how-to” videos of the plugin, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Businesses all over the world are ignoring opportunities to create happier customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple way to manage your customer reviews.
For complete details, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
***
***