How well do you manage your online reputation?
In this article, we explore a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your services through effective user review management.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that can help you generate more positive reviews for your company, services and products, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This process can help to ensure the submission of more positive third-party reviews and improves user satisfaction where the service may have fallen down.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
How The Plugin Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate you. (Image: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your services using a 5-star rating feature and submit their feedback.
Good Customer Rating
Users rate your products or services using a simple 5-star rating system. (Image: Power Online Reviews )
Customers who leave a good rating are asked to share their review on one or more third-party review sites (you specify which third-party review sites to display) …
Visitors who leave positive ratings are invited to write a review on a 3rd-party review site. (Product screenshot sourced from plugin website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends customers who leave good ratings to your third-party review pages. (Source: Power Online Reviews )
Bad User Rating
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from Power Online Reviews )
Customers who leave a poor rating (e.g. ”1”, “2”, or “3”) are not sent to 3rd-party review sites.
Instead, the user review is saved locally, allowing you to respond directly to any dissatisfaction and also avoiding them venting or posting damaging remarks on Facebook, forums, or other popular review sites.
The plugin captures poor feedback from users on your site. (Screenshot: Power Online Reviews )
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Ready To Use In No Time
Power Online Reviews installs just like every WordPress plugin. Just upload the plugin file to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can harm your business. Great reviews can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the problem before things get out of hand.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a ”gateway” that filters negative user feedback and promotes positive comments about your products and services, you can confidently begin to increase your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of great features to site owners. Here are just some:
User Features
- Collect customer feedback easily.
- Review user feedback on your site.
- Ethical management of favorable and bad reviews.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer or tablet screen, and smartphone device.
Your user feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: plugin website)
Click on an entry to view customer feedback. (Source: plugin website)
Plugin Administration Features
- Forms are instantly generated as soon as you activate the plugin.
- All review forms are fully customizable.
- First Review Form: Display image of business. Display title/prompt and default formatted text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating option or higher will be regarded as being a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and stored ”Manage Feedbacks” section, so your visitors will not be invited to submit comments to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Edit your review form. (Image: Power Online Reviews )
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site pages.
Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, full money-back guarantee.
Product Cost
- Single Site Personal License – Can be installed on one of your own sites. Price = $9.75
- Multi-User Edition – Can be installed on multiple as many of your own domains as you like. Price = $29.00.
- Developer – Can be installed on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: The price of Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The above reflects the current price at the time this review was written. This may not be the actual price set by the product author when you visit the product site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing how the plugin works, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many companies around the world are currently missing out on opportunities to create happier customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to begin managing user feedback on your site.
For more details, visit the plugin website here: Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
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