Do you have an effective strategy for managing your online reputation?
In this article, we discuss a simple plugin for WordPress users that can help you avoid the escalation of problem reviews about your business through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to create positive customer review campaigns, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This process can help you generate more third-party reviews that are positive and improves customer experience where the service may have been below standard.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask users to rate your services or products. (Image: Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services or products.
What Happens When Users Leave Positive Feedback?
Visitors rate you using a simple 5-star system. (Screenshot source: plugin website)
When customers leave a good rating (e.g. “4″), they are then invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Visitors who leave good ratings are invited to write a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Image: Power Online Reviews website)
What Happens When Users Submit Poor Feedback?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Image: Power Online Reviews )
When users submit a poor rating (e.g. ”1”, “2”, even “3”), they are not sent to 3rd-party review sites.
Instead, the comments are saved on your admin area, giving you the option to contact the customer and hopefully turn them back into happy customers.
The plugin captures negative comments from visitors on your site. (Image: Power Online Reviews )
Learn more about the plugin here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your website:
Quick And Simple To Install And Configure
Power Online Reviews is very easy to install. Simply upload it to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can ruin your reputation. Positive reviews can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix the problem before things get worse.
Additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a ”net” to filter negative user feedback and promote only positive content about your products and services, you can confidently increase your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of great features to WordPress users. Here are just a few:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Central management of user feedback on local business website.
- Manage positive and poor reviews ethically.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on any computer, tablet, or smartphone device.
Your customer feedback is stored centrally in the Feedback Management area. (Screenshot: plugin website)
Click on an item to view user comments. (Image source: Power Online Reviews )
Admin Features
- Forms are automatically created as soon as the plugin is activated.
- Review forms are completely editable.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating level or higher is to be considered a “good” review (e.g. “3″). Everything below this number will be deemed a “bad” review and stored feedback management area, so visitors will not be asked to continue to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Edit your review form. (Product screenshot source: Power Online Reviews website)
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site pages.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, full refund guarantee.
Plugin Pricing
- Single – Can be installed on a single of your own domains. Cost = $9.75
- Multi-User License Edition – Can be installed on all as many of your own sites as you need. Price = $29.00.
- Developer – Can be installed on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Cost = $37.00.
Note: The cost of purchasing the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. Currently, the software is being retailed for the prices shown above. This may not be the actual price charged by the software developer when you visit the plugin site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Businesses around the world are missing out on opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to manage your customer feedback.
For more information, check out the plugin here: Power Online Reviews – Easy User Feedback Management For WordPress
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