How good is your reputation online?
In this article, we look at a simple WordPress plugin that can help you avoid the escalation of problem reviews about your services through effective user review management.
Let’s Review …
Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows you to manage user reviews, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the website back-end for immediate attention by the business owner.
This ensures more positive third-party reviews and happier customers where the service may have fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask visitors to rate your services or products. (Screenshot above sourced from Power Online Reviews )
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your services or products with a 5-star rating feature and submit their feedback.
What Happens When Users Leave Positive Feedback?
Users rate you using a simple 5-star system. (Source: Power Online Reviews )
When users submit good ratings, they are invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Users who give good ratings are invited to write a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review of your company, services and products …
The plugin sends customers who leave good feedback to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Leave Poor Ratings?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews )
Users who leave bad feedback (e.g. “1″) are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all dissatisfaction giving you a bad name in public.
The plugin stores poor feedback from users on your site. (Screenshot above sourced from plugin website)
Go here to learn more about the plugin: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Fast Installation
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugins folder via your admin user area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can damage your reputation. Great reviews can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you have a system in place for filtering negative visitor reviews and promoting positive content about your business, products and services, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Features
Power Online Reviews provides a number of great features to site owners. Here are just a few:
User Features
- Collect user feedback easily.
- Review user feedback on your website.
- Manage positive and negative reviews ethically.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on all computers or tablet screens, or mobile devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” area. (Screenshot: Power Online Reviews website)
Click on an item to view user comments. (Product screenshot source: Power Online Reviews website)
Plugin Admin Features
- Forms are automatically created as soon as the plugin is activated.
- Review forms are fully editable.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” star rating level.
Customize your review form. (Image: Power Online Reviews website)
Plugin Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, full money-back guarantee.
Product Cost
- Single License Edition – Can be installed on one domain that you own. Price = $9.75
- Multi-User – Install the plugin on multiple as many of your own domains as you want. Cost = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on all client sites for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time special offers. The price shown above was correct when this article was written. This may or may not be the actual price charged by the product developer when you visit the product website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing:
Additional Plugin Information
For ”how-to” videos of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Businesses are currently ignoring opportunities to create happier customers and retain existing ones because they ignore their online reputations. Power Online Reviews offers a simple, easy and inexpensive solution to begin managing user reviews on your website.
For full details, check out the plugin here: Power Online Reviews – Client Reviews Management Plugin For WordPress Users
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