Are you ignoring your online reputation?
In this article, we look at a simple tool for WordPress users that lets you legally and ethically manage your customer reviews.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Easy Customer Reviews Management
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows you to manage user reviews, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This simple process ensures more third-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask users to rate your products or services. (Source: plugin website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate you with a 5-star rating feature and submit their feedback.
Positive User Rating
Customers rate your services with a simple 5-star rating system. (Screenshot: Power Online Reviews website)
When users submit good ratings (e.g. “4″), they are then invited to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Visitors who give positive ratings are invited to provide a review on a 3rd-party review site. (Image: plugin website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review of your business, services and products …
The plugin sends users who leave good ratings to your third-party review pages. (Source: Power Online Reviews website)
What Happens When Customers Leave Poor Ratings?
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
Customers who leave bad feedback are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any dissatisfaction giving you a bad name in public.
The plugin captures poor feedback from customers on your site. (Image: Power Online Reviews )
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your site:
Fast And Simple To Install And Use
Power Online Reviews is quite easy to install. Simply upload a zip folder containing the plugin to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Bad Reviews
Negative comments can seriously damage your reputation. Good comment can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can rectify the problem before things get worse.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”gateway” in place that filters poor customer feedback and promotes positive content about your business, products or services, you can confidently increase your campaigns and customer requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of features to site owners. Here are just some of these:
User Features
- Collect customer feedback easily.
- User feedback is centrally managed on local business website.
- Ethical management of good and poor reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, and portable device.
All visitor feedback is stored centrally in the Feedback Management section. (Screenshot source: Power Online Reviews )
Click on an item to view customer feedback. (Image: plugin website)
Administration Features
- All forms are automatically created when plugin is activated.
- Review forms are fully editable.
- Main Review Form: Add business image. Customize title/prompt and default formatted text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating option or above constitutes a “good” review (e.g. “3″). Everything below the level you specify will be categorized as a “bad” review and captured locally, so visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Your review form is completely editable. (Screenshot sourced from plugin website)
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, 30 day, full refund guarantee.
Plugin Price
- Single – Install the plugin on one of your own domains. Cost = $9.75
- Multi-User – Can be installed on multiple of your own sites. Price = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: Current pricing for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. The price shown above was current when this article was published. This may or may not be the actual price set by the plugin author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price here:
Additional Plugin Information
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many companies all over the world are ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and inexpensive solution to manage your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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