Do you know what people are saying about you online?
In this article, we’ll look at a simple plugin for WordPress users that can help you avoid the escalation of negative reviews about your business through effective user review management.
Let’s Review …
Power Online Reviews – User Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you increase the number of positive reviews for your company, services and products, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple process can help to ensure the submission of more positive 3rd-party reviews and happier customers where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your products. (Product screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
Good User Ratings
Visitors rate your services using a simple 5-star rating system. (Source: Power Online Reviews )
When users submit good feedback (e.g. ”5″), they are then invited to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Users who leave positive feedback are invited to provide a review on a 3rd-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive feedback to your third-party review pages. (Product screenshot sourced from Power Online Reviews website)
What Happens When Customers Submit Negative Ratings?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot source: Power Online Reviews )
Customers who submit a negative rating are not sent to third-party review sites.
Instead, the reviews are saved locally, giving you the opportunity to contact the user giving you a bad name in public.
The plugin captures negative feedback from users on your site. (Source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Ready To Start Using In Very Little Time
Power Online Reviews is quite easy to install. Simply upload it to your Plugin folder via your WP administrator account and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously hurt your reputation. Positive feedback can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the issue before things get out of hand.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you create an effective ”gateway” to filter poor customer reviews and allow only positive comments about your products and services through, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to WP users. Here are just a few:
Features For Business Users
- Allows easy collection of user feedback.
- Centrally manage customer feedback on local business website.
- Legitimate management of favorable and poor reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on any computer or tablet screen, or smartphone device.
Your customer feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews website)
Click on a record to view visitor feedback. (Screenshot: plugin website)
Plugin Admin Features
- Forms are instantly created as soon as you activate the plugin.
- Review forms are fully editable.
- Main Review Form: Display image of business. Display title/prompt and default formatted text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” star rating option (e.g. “3″).
Customize your review form. (Source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, full refund guarantee.
Product Cost
- Single License Edition – Install the plugin on a single of your own sites. Cost = $9.75
- Multi-User – Install the plugin on multiple as many of your own domains as you need. Price = $29.00.
- Developer Edition – Install the plugin on any site you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: Current pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. Presently, the plugin is being retailed for the pricing shown above. This may not be the actual pricing set by the software developer when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos of the plugin in action, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies are currently ignoring opportunities to attract new customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple and inexpensive way to manage your online reputation.
For full details, visit the plugin website: Power Online Reviews – Easy Client Reviews Management For WordPress
***
***