How good is your reputation online?
In this article, we’ll explore a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business, products or services through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Client Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that can help you generate hundreds, if not thousands, of positive reviews for your business, services or products, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for attention by the business owner.
This simple filtering process ensures more third-party reviews that are positive and happier customers where the service has fallen down.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate your services or products. (Product screenshot: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
Positive Customer Ratings
Visitors rate your services with a simple 5-star rating system. (Screenshot source: plugin website)
Users who submit a positive rating (e.g. ”4” or “5”) are then invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who leave good feedback are asked to leave a review on a 3rd-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review …
The plugin sends users who leave good feedback to your third-party review pages. (Product screenshot sourced from plugin website)
Poor Customer Ratings
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews website)
Users who leave bad feedback are not sent to 3rd-party review sites.
Instead, the review is saved on your admin area, giving you the option to engage with the user and also avoiding them venting or posting negative comments on Facebook, social media sites, or other review sites.
The plugin captures poor feedback from users on your site. (Source: Power Online Reviews )
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In No Time
Power Online Reviews is really easy to install. Just upload a zip file that contains the plugin files to your Plugin folder via your WordPress admin area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can hurt your reputation. Good feedback can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and preventing harmful reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a ”net” that filters poor customer reviews and allows only positive content about your products and services through, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many features to site owners. Here are just a few:
User Features
- Easy collection of visitor feedback.
- Customer feedback is centrally managed on your site.
- Manage good and bad reviews ethically.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on any computer, tablet, or mobile device.
Your user feedback is stored centrally in the Feedback Management section. (Image: Power Online Reviews website)
Click on an item to view visitor feedback. (Product screenshot sourced from plugin website)
Administration Settings
- All forms are instantly generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Display image of business. Add title/prompt and default text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below the number you specify will be deemed a “bad” review and held in your site, so your visitors will not be invited to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Product screenshot: plugin website)
Useful Tips
This plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, full refund guarantee.
Software Cost
- Single – Install the plugin on 1 of your own domains. Price = $9.75
- Multi-User – Install the plugin on multiple as many of your own sites as you like. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Pricing for the product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current price when this review was published. This may not be the actual pricing set by the plugin author when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses around the world are currently ignoring opportunities to attract new customers and boost their revenues because they are not managing their online reputations. Power Online Reviews offers a simple and easy solution to begin managing customer reviews on your site.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For User Reviews Management
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