Managing your online reputation should not be ignored if you want your business to grow in the web economy.
In this article, you will learn about a plugin for WordPress users that can help to avoid the escalation of problem reviews about your business, products or services through effective user review management.
Presenting …
Power Online Reviews – Easy User Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that lets you manage customer reviews, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for attention by the business owner.
This process helps to generate more 3rd-party reviews that are positive and improves user satisfaction where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services. (Source: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
What Happens When Users Submit Good Feedback?
Customers rate your services or products with a simple 5-star rating system. (Product screenshot source: plugin website)
When users submit good feedback (e.g. ”4” or “5”), they are then asked to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Users who give good feedback are asked to provide a review on a third-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of your business, services and products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Customers Submit Poor Feedback?
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Source: Power Online Reviews )
When customers submit a poor rating (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the review is saved to your admin area, giving you the opportunity to contact the customer giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Product screenshot sourced from plugin website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews installs just like any other WP plugin. Just upload the plugin file to your Plugins folder via your admin user login and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Poor reviews can ruin your business. Positive reviews can grow revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional plugin benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you have a system in place that filters negative visitor feedback and promotes only positive content about your business, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides a number of great features to site owners. Here are just a few of these:
User Features
- Easy collection of visitor feedback.
- Customer feedback is centrally managed on your site.
- Legitimate management of positive and bad reviews.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on any computer, tablet, and mobile device.
Your user feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot sourced from plugin website)
Click on an item to view visitor feedback. (Product screenshot sourced from plugin website)
Plugin Administration Settings
- Forms are instantly created as soon as the plugin is activated.
- All review forms are fully editable.
- First Review Form: Add business image. Display title/prompt and default text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” star rating option (e.g. “3″).
Your review form is fully editable. (Image: plugin website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, 100% money-back guarantee.
Plugin Cost
- Single – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User – Can be installed on all sites that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this review was written. This may not be the actual price charged by the software seller when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing information:
Additional Plugin Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many companies all around the world are ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to begin managing your online reputation.
For more information, check out the plugin here: Power Online Reviews – Client Feedback Management Plugin For WordPress
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