Managing online reputation is a vital aspect of doing business online.
In this article, we look at a simple yet effective tool for WordPress users that allows you to legally and ethically manage your customer reviews.
Introducing …
Power Online Reviews – WordPress Plugin For Managing Client Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This helps to generate more positive third-party reviews and happier customers where the service has been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Product screenshot source: Power Online Reviews website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your product or service with a one-click rating feature and submit their feedback.
What Happens When Customers Submit Positive Feedback?
Users rate your products with a simple 5-star rating system. (Image source: Power Online Reviews )
Customers who leave positive ratings (e.g. ”5″) are asked to add a review to one or more third-party review sites (you can specify which third-party review sites to display) …
Customers who give good feedback are invited to submit a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews website)
Bad User Rating
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot source: plugin website)
When customers submit bad feedback, they are not sent to third-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to all dissatisfaction and also avoiding them venting or posting negative remarks on Facebook, social media sites, or other 3rd-party review sites.
The plugin stores negative comments from customers on your site. (Product screenshot: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Go To Work In Very Little Time
Power Online Reviews installs just like any regular plugin. Just upload it to your Plugin folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously hurt your business. Great feedback can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix the problem before things get out of hand.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from growing.
- Increase Campaigns For User Reviews With Confidence: Once you create an effective process that filters negative user feedback and allows only positive content about your business, products and services to pass through, you can confidently increase your campaigns and customer requests for feedback on your site.
Features
Power Online Reviews offers many unique features to WP users. Here are just some:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Review visitor feedback on your site.
- Manage good and bad reviews ethically.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers or tablet screens, and mobile devices.
Your customer feedback is centrally stored in the Feedback Management section. (Screenshot: plugin website)
Click on an entry to view visitor feedback. (Screenshot: Power Online Reviews website)
Plugin Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add image of business. Customize title/prompt and formatted text. Edit form color background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum ”positive” star rating level (e.g. “3″).
Your review form is fully editable. (Product screenshot: Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete refund guarantee.
Plugin Pricing
- Single – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User License – Can be installed on all domains that you own. Cost = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing details of the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. The above reflects the current pricing when this review was published. This may or may not be the actual pricing charged by the plugin developer when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing details here:
Additional Information
For demo videos showing how the software works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses around the world are missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple way to manage your customer feedback.
For more details, visit the plugin website here: Power Online Reviews – Client Reviews Management Plugin For WordPress
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