Do you have an effective strategy for managing your online reputation?
In this article, you will learn about a WordPress plugin that allows you to legally and ethically manage your customer reviews.
WordPress Plugin Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that can help you generate more positive reviews for your business, services or products, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This can help to ensure the submission of more 3rd-party reviews that are positive and improves user satisfaction where the service has been below par.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your business. (Screenshot: plugin website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services.
What Happens When Users Leave Good Feedback?
Customers rate your products or services using a simple 5-star system. (Product screenshot: plugin website)
When users submit a positive rating, they are then invited to share their review on one or more 3rd-party review sites …
Users who give positive feedback are invited to write a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive ratings to your third-party review pages. (Image: plugin website)
Poor User Rating
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot above sourced from Power Online Reviews website)
Customers who submit a bad rating are not sent to 3rd-party review sites.
Instead, the customer review is saved in your admin area, giving you the option to contact the user giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Screenshot: Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Quick & Easy Installation
Power Online Reviews installs like every plugin. Just upload the plugin file to your Plugin folder via your WordPress admin user login and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can kill your reputation. Great feedback can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create a system that filters bad user feedback and allows only positive content about your business, products or services to get through, you can confidently begin to increase your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to web site owners. Here are just some of these features:
Features For Business Users
- Allows easy collection of user feedback.
- User feedback is centrally managed on your site.
- Legitimate management of positive and bad reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on any computer or tablet screen, or smart device.
Your visitor feedback is centrally stored in the Feedback Management area. (Source: Power Online Reviews website)
Click on a record to view visitor comments. (Product screenshot: plugin website)
Admin Features
- Forms are automatically created as soon as the plugin is activated.
- All review forms are fully editable.
- Main Review Form: Add image of business. Add title/prompt and text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” rating option.
Your review form is completely editable. (Screenshot: plugin website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, complete money-back guarantee.
Software Pricing
- Single License Edition – Can be installed on a single of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple sites that you own. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can be sold or flipped with site installation (passing on single user license). Price = $37.00.
Note: Price details for the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. Presently, the software is being retailed for the amounts shown above. This may or may not be the actual pricing set by the software seller when you visit the product website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing details here:
Additional Information
For demo videos showing how the plugin works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses are currently missing out on opportunities to attract new customers and retain existing ones because they are not effectively managing their online reputations. Power Online Reviews offers a simple and easy solution to manage your customer feedback.
To learn more, visit the plugin website: Power Online Reviews – WordPress Plugin For Customer Feedback Management
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