Do you have a system in place for managing your online reputation in the web economy?
In this article, we show you a WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Managing Customer Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that lets you legally and ethically manage user reviews, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This process can help you create more 3rd-party reviews that are positive and improves user satisfaction where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your products or services. (Image source: plugin website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your products.
Good Customer Ratings
Users rate your services using a simple 5-star rating system. (Screenshot: plugin website)
Users who submit good ratings are then invited to add a review to one or more third-party review sites (you can specify which third-party review sites to display) …
Users who give positive feedback are asked to provide a review on a third-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of your business, services or products …
The plugin sends customers who leave positive feedback to your third-party review pages. (Source: Power Online Reviews )
What Happens When Customers Leave Poor Ratings?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Source: plugin website)
Customers who submit a bad rating are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the option to contact the user giving you a bad name in public.
The plugin captures negative comments from users on your site. (Source: Power Online Reviews )
More info: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Simply upload a zip folder that contains the plugin to your Plugin folder via your admin user account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can ruin your business. Positive comment can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you have an effective ”net” in place to filter bad customer reviews and promote positive content about your products and services, you can confidently increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to site owners. Here are just a few of these:
User Features
- Collect visitor feedback easily.
- Central management of customer feedback on local business website.
- Ethical management of good and poor reviews.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and display correctly on all computers, tablets, or smart devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Product screenshot: Power Online Reviews )
Click on an item to view user comments. (Product screenshot: Power Online Reviews )
Admin Features
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add business image. Customize title/prompt and default text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating option or above constitutes a “good” review (e.g. ”4”). Everything below this level will be considered a “bad” review and stored feedback management area, so visitors will not be invited to proceed to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Customize your review form. (Screenshot: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, complete refund guarantee.
Product License Price
- Single License Edition – Install the plugin on a single domain that you own. Price = $9.75
- Multi-User – Can be installed on multiple of your own domains. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. Currently, the product sells for the pricing shown above. This may not be the actual price set by the software author when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how-to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses all over the world are ignoring opportunities to attract new customers and boost their revenues because they are not managing their online reputations. Power Online Reviews offers a simple way to manage user feedback on your site.
To learn more, visit the plugin website: Power Online Reviews – Easy User Feedback Management Plugin For WordPress
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