How do you manage your online reputation?
In this article, we discuss a simple yet effective WordPress plugin that lets you legally and ethically manage user feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy User Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, simple and easy way to generate a lot more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for attention by the business owner.
This process helps to generate more third-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form on your site.
Ask customers to rate you. (Screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your service with a one-click rating feature and submit their feedback.
What Happens When Customers Submit Positive Feedback?
Visitors rate your business using a simple 5-star system. (Product screenshot: Power Online Reviews website)
When users submit positive ratings (e.g. ”5″), they are invited to add a review to one or more third-party review sites …
Visitors who leave positive ratings are asked to write a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review …
The plugin sends visitors who leave good feedback to your third-party review pages. (Source: Power Online Reviews )
What Happens When Customers Leave Poor Ratings?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot above sourced from Power Online Reviews )
Customers who leave bad ratings (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the user review is saved locally, giving you the opportunity to contact the user giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Source: Power Online Reviews )
Learn more about the plugin here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Very Little Time
Power Online Reviews is very easy to install. Simply upload it to your Plugin folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Poor Reviews
Poor reviews can hurt your reputation. Positive reviews can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you have a ”net” in place to filter negative visitor reviews and allow only positive comments about your business, products or services to get through, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to WP users. Here are just some of these features:
User Features
- Allows easy collection of customer feedback.
- User feedback is centrally managed on your website.
- Manage good and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, or smartphone device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” area. (Product screenshot: plugin website)
Click on an entry to view customer feedback. (Image: Power Online Reviews )
Plugin Administration Features
- Forms are instantly created when plugin is activated.
- All review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating number or above will be regarded as being a “good” review (e.g. ”4”). Everything below this number will be categorized as a “bad” review and stored in your site, so visitors will not be asked to submit feedback to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Source: Power Online Reviews website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, full money-back guarantee.
Software Cost
- Single User License – Install the plugin on one site that you own. Price = $9.75
- Multi-User Edition – Can be installed on all as many of your own domains as you like. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The price of Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. Currently, the plugin is being retailed for the pricing shown above. This may not be the actual pricing charged by the plugin seller when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Many businesses all around the world are missing out on opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and easy solution to manage your online reputation.
For complete details, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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