How do you manage your online reputation in the online economy?
In this article, we show you a WordPress plugin that can help you avoid the escalation of problem reviews about your products through effective user review management.
Presenting …
Power Online Reviews – WordPress Plugin For Managing Customer Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you generate hundreds, if not thousands, of positive reviews for your company, services and products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for attention by the business owner.
This simple filtering process can help you create more positive third-party reviews and happier customers where the service has been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services or products. (Image: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your service using a one-click rating feature and submit their feedback.
What Happens When Customers Leave Positive Feedback?
Users rate your business using a simple 5-star rating system. (Source: plugin website)
When users leave a positive rating (e.g. “4″), they are invited to share their review on one or more third-party review sites …
Customers who give positive ratings are invited to submit a review on a third-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave positive feedback to your third-party review pages. (Screenshot sourced from plugin website)
Bad Customer Ratings
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews )
When customers submit a negative rating (e.g. ”1”, “2”, or “3”), they are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all negative feedback giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Image: plugin website)
Learn more about the plugin here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Simply upload a zip file that contains the plugin to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Negative Reviews From Spreading
Poor reviews can harm your reputation. Positive comment can grow revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix the situation before things get worse.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create a process to filter poor visitor feedback and promote only positive comments about your business, products or services, you can confidently increase your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to website owners. Here are just a few:
User Features
- Easy collection of customer feedback.
- Centrally manage user feedback on your site.
- Manage good and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers or tablet screens, or portable devices.
All user feedback is stored centrally in the Feedback Management screen. (Screenshot: Power Online Reviews )
Click on a record to view user feedback. (Product screenshot: Power Online Reviews website)
Admin Features
- All forms are instantly created as soon as you activate the plugin.
- All review forms are fully editable.
- First Review Form: Display image of business. Customize title/prompt and default text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum ”positive” rating option.
Customize your review form. (Screenshot: Power Online Reviews )
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, complete money-back guarantee.
Product Pricing
- Single Edition – Install the plugin on one of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple domains that you own. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Pricing for the Power Online Reviews plugin depends on whether there are any promotions or limited-time special offers. Currently, the product retails for the pricing shown above. This may not be the actual pricing charged by the software author when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest price here:
Additional Information
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies everywhere are currently missing out on opportunities to attract new customers and grow their business because they ignore their online reputations. Power Online Reviews offers a simple and easy solution to manage your customer reviews.
For more information, visit the plugin website: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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