Are you ignoring your online reputation?
In this article, we discuss a tool for WordPress users that can help you avoid the escalation of problem reviews about your services through effective user review management.
Let’s Review …
Power Online Reviews – WordPress Plugin For Easy Management Of Customer Reviews
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that fast, easy and simple way to help you generate a lot more positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for attention by the business owner.
This process can help you create more third-party reviews that are positive and happier customers where the service has been below par.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How The Plugin Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Screenshot: Power Online Reviews website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products or services.
What Happens When Users Submit Good Ratings?
Visitors rate your services with a simple 5-star rating system. (Screenshot sourced from plugin website)
Users who leave positive ratings are then invited to share their review on one or more 3rd-party review sites (you specify which third-party review sites to display) …
Visitors who leave positive ratings are asked to provide a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of their experience with your business, services and products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Screenshot sourced from Power Online Reviews website)
Bad Customer Ratings
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot above sourced from Power Online Reviews )
Customers who leave a bad rating (e.g. ”1”, “2”, or “3”) are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any negative feedback giving you a bad name in public.
The plugin captures poor comments from visitors on your site. (Screenshot: plugin website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Minutes
Power Online Reviews installs just like any regular WP plugin. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevent Bad Reviews From Spreading
Negative feedback can damage your reputation. Positive feedback can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For User Reviews With Confidence: Once you put a ”net” in place that filters poor visitor reviews and promotes only positive comments about your business, products and services, you can confidently begin increasing your campaigns and email requests for feedback on your site.
Features
Power Online Reviews offers many unique features to website owners. Here are just a few:
User Features
- Allows easy collection of user feedback.
- Customer feedback is centrally managed on your website.
- Manage good and bad reviews ethically.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- Forms are fully responsive and can be used on all computers, tablets, or portable devices.
Your visitor feedback is centrally stored in the Feedback Management section. (Product screenshot: Power Online Reviews website)
Click on a record to view customer feedback. (Screenshot: Power Online Reviews website)
Administration Settings
- Forms are instantly generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating number or higher will be considered a “good” review (e.g. “3″). Everything below the number you specify will be deemed a “bad” review and captured in the plugin management area, so your visitors will not be invited to submit feedback to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text colour.
Your review form is fully editable. (Screenshot: Power Online Reviews website)
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, 100% refund guarantee.
Product Price
- Single Site Licensing – Install the plugin on 1 of your own sites. Cost = $9.75
- Multi-User – Install the plugin on multiple as many of your own domains as you need. Cost = $29.00.
- Developer License – Can be installed on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time special offers. The above reflects the price at the time this content was published. This may or may not be the actual price charged by the plugin author when you visit the site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing information:
Additional Info
For demo videos showing how the plugin works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses all around the world are currently missing out on opportunities to attract new customers and grow their business because they ignore their online reputations. Power Online Reviews offers a simple, easy and affordable solution to manage user feedback on your site.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Client Feedback Management
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