Do you know what people are saying about you online?
In this article, we look at a WordPress plugin that can help you avoid the escalation of problem reviews about your products through effective customer review management.
Introducing …
Power Online Reviews – WordPress Plugin For Management Of User Reviews
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that fast, easy and simple way to generate a lot more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This process can help you generate more third-party reviews that are positive and improves customer experience where the service has been below standard.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate your business. (Product screenshot source: Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your products or services.
Good Customer Rating
Visitors rate your services with a simple 5-star system. (Screenshot: Power Online Reviews website)
When users submit good ratings, they are asked to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who leave positive ratings are asked to write a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of your company, services or products …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Source: plugin website)
Poor Customer Rating
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Screenshot above sourced from plugin website)
When customers leave a bad rating (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the user reviews are saved in your website, giving you the opportunity to contact the customer giving you a bad name in public.
The plugin captures poor feedback from visitors on your site. (Screenshot source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Minutes
Power Online Reviews installs just like any other plugin. Just upload a zip file that contains the plugin to your Plugins folder via your administrator area and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Poor Reviews
Negative comments can harm your business. Positive feedback can grow revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits of the plugin include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from continuing to spread.
- Increase Campaigns For User Reviews With Confidence: Once you put an effective process in place for filtering poor customer feedback and promoting positive comments about your business, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Features
Power Online Reviews provides a number of great features to web site owners. Here are just some:
Features For Local Business Users
- Collect customer feedback easily.
- Central management of user feedback on your website.
- Ethical and legitimate management of favorable and poor reviews.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers or tablet screens, and smart devices.
All user feedback is centrally stored in the Feedback Management section. (Product screenshot: Power Online Reviews )
Click on an item to view customer feedback. (Screenshot sourced from plugin website)
Admin Settings
- All forms are automatically created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum ”positive” rating level (e.g. ”4”).
Customize your review form. (Image source: Power Online Reviews website)
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website navigation menus.
Power Online Reviews Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, 100% refund guarantee.
Software Cost
- Single Site Licensing – Install the plugin on 1 of your own domains. Price = $9.75
- Multi-User Edition – Can be installed on multiple of your own sites. Price = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the pricing when this review was published. This may not be the actual price charged by the product developer when you visit the product site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing how the plugin works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Companies all around the world are currently missing out on opportunities to create happier customers and boost their revenues because they ignore their online reputations. This plugin offers a simple way to begin managing user reviews on your website.
For full details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Management Of User Feedback
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