How good is your reputation online?
In this article, we review a plugin for WordPress users that can help you avoid the escalation of negative reviews about your business through effective user review management.
Announcing …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to third-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This simple screening process helps to create more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask customers to rate your services or products. (Screenshot: plugin website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your service with a one-click rating feature and submit their response.
What Happens When Users Submit Good Feedback?
Customers rate your services with a simple 5-star system. (Image source: Power Online Reviews website)
Customers who submit good ratings are asked to share their review on one or more third-party review sites …
Customers who leave positive feedback are asked to write a review on a third-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review of their experience with your business, services or products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Image: Power Online Reviews )
Negative Customer Rating
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot: Power Online Reviews )
When users submit poor feedback (e.g. ”1”, “2”, even “3”), they are not sent to 3rd-party review sites.
Instead, the customer review is saved locally, giving you the opportunity to contact the customer and hopefully turn them back into happy customers.
The plugin captures negative comments from users on your site. (Product screenshot: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Just upload a zip folder containing the plugin to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can seriously hurt your business. Good feedback can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you have a ”gateway” in place to filter bad customer feedback and allow only positive content about your business to get through, you can confidently begin to increase your campaigns and email requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many great features to WP users. Here are just a few of these:
User Features
- Easy collection of visitor feedback.
- Customer feedback is centrally managed on local business website.
- Ethical management of favorable and bad reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on any computer or tablet screen, or portable device.
Your customer feedback is centrally stored in the Feedback Management screen. (Screenshot: plugin website)
Click on a record to view user comments. (Image source: Power Online Reviews )
Administration Settings
- All forms are automatically generated as soon as you activate the plugin.
- All review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating number or above constitutes a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored in the plugin management section, so your visitors will not be asked to continue to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Customize your review form. (Image source: plugin website)
Useful Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, 100% money-back guarantee.
Plugin Price
- Single License Edition – Install the plugin on 1 of your own domains. Price = $9.75
- Multi-User Edition – Can be installed on multiple as many of your own sites as you like. Cost = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can be sold with site installation (passing on single user license). Price = $37.00.
Please Note: Current pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the product sells for the amounts shown above. This may or may not be the actual pricing set by the plugin developer when you visit the plugin site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Businesses around the world are currently ignoring opportunities to attract new customers and grow their business because they are still ignoring their online reputations. Power Online Reviews offers a simple way to begin managing your customer reviews.
To learn more, check out the plugin here: Power Online Reviews – Easy Client Feedback Management For WordPress
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