Online reputation management should not be avoided if you want your business to grow.
In this article, we discuss a simple WordPress plugin that can help you avoid the escalation of problem reviews about your services through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you increase the number of positive reviews for your company, services and products, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This process can help you create more positive 3rd-party reviews and happier customers where the service may have been below standard.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate your products. (Source: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your product or service with a one-click rating feature and submit their feedback.
What Happens When Users Submit Good Feedback?
Customers rate your products or services with a simple 5-star rating system. (Image: Power Online Reviews )
Customers who submit a positive rating (e.g. “4″) are invited to share their review on one or more third-party review sites …
Visitors who leave positive ratings are asked to write a review on a third-party review site. (Screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of your company, services and products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Image source: plugin website)
Negative Customer Rating
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews website)
Users who submit a bad rating are not sent to third-party review sites.
Instead, the reviews are saved on your site’s admin area, giving you the opportunity to engage with the user and hopefully turn them back into a happy user.
The plugin stores negative comments from users on your site. (Product screenshot: plugin website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Implement
Power Online Reviews is very easy to install. Just upload a zip folder that contains the plugin to your Plugins folder via your administrator section and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can hurt your reputation. Great comment can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you put an effective system in place for filtering poor customer feedback and promoting positive comments about your products or services, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews offers many features to website owners. Here are just a few of these:
Features For Business Users
- Collect customer feedback easily.
- Review user feedback on your site.
- Ethical management of positive and bad reviews.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, and portable device.
All customer feedback is centrally stored in the Feedback Management section. (Screenshot above sourced from plugin website)
Click on a record to view customer feedback. (Product screenshot: plugin website)
Plugin Admin Features
- Forms are automatically created as soon as you activate the plugin.
- All review forms are completely editable.
- Main Review Form: Add business image. Add title/prompt and default text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating level or higher constitutes a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and stored in the plugin management section, so your visitors will not be asked to continue to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Product screenshot source: plugin website)
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, full refund guarantee.
Software Price
- Single – Can be installed on a single of your own sites. Cost = $9.75
- Multi-User License Edition – Can be installed on multiple as many of your own domains as you like. Cost = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of the product depends on whether there are any promotions or limited-time specials being offered. Presently, the plugin retails for the pricing shown above. This may or may not be the actual price set by the plugin seller when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies are currently ignoring opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. This plugin offers a simple solution to begin managing your customer reviews.
To learn more, check out the plugin here: Power Online Reviews – Easy Customer Reviews Management For WordPress
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