Do you have an effective system for managing your online reputation in the online economy?
In this article, we explore a WordPress plugin that allows you to legally and ethically manage user feedback.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Easy Management Of User Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that fast, easy and simple way to generate a lot more positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your business website back-end for attention by the business owner.
This simple process can help to ensure the submission of more 3rd-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate your products or services. (Screenshot sourced from Power Online Reviews website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your products using a one-click rating feature and submit their feedback.
Good User Rating
Visitors rate your services using a simple 5-star rating system. (Product screenshot sourced from Power Online Reviews website)
When customers submit good ratings (e.g. ”5″), they are asked to share their review on one or more third-party review sites …
Visitors who leave positive feedback are asked to write a review on a 3rd-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review …
The plugin sends customers who leave good feedback to your third-party review pages. (Source: Power Online Reviews )
Bad Customer Ratings
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
Users who submit negative ratings are not sent to 3rd-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to engage with the user and hopefully turn them back into a happy customer.
The plugin stores negative feedback from users on your site. (Image: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your site:
Quick Installation
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugin folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can kill your reputation. Great feedback can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you create a ”gateway” to filter negative user reviews and let through only positive comments about your business, products or services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews offers a number of great features to WordPress users. Here are just some of these:
User Features
- Allows easy collection of visitor feedback.
- User feedback is centrally managed on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, tablets, and smart devices.
Your user feedback is centrally stored in the Feedback Management section. (Screenshot above sourced from Power Online Reviews )
Click on an item to view user feedback. (Screenshot: Power Online Reviews )
Administration Settings
- Forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Add image of business. Display title/prompt and default formatted text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating level or higher constitutes a “good” review (e.g. ”4”). Everything below this level will be considered a “bad” review and captured locally, so your visitors will not be invited to continue to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Product screenshot: Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, full money-back guarantee.
Product Licensing Cost
- Single License Edition – Can be installed on one of your own domains. Cost = $9.75
- Multi-User License Edition – Can be installed on all as many of your own sites as you want. Price = $29.00.
- Developer License – Can be installed on all sites that you own. Can be installed on any client site as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: The cost to purchase this product depends on whether there are any promotions or limited-time special offers. Currently, the product retails for the pricing shown above. This may or may not be the actual price charged by the plugin author when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing details:
Additional Plugin Information
For demo videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies everywhere are ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations. Power Online Reviews offers a simple, easy and affordable solution to begin managing user feedback on your website.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
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