How good is your reputation online?
In this article, we show you a tool for WordPress users that can help to avoid the escalation of negative reviews about your products through effective user review management.
WordPress Plugin Review …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you get more positive reviews for your company, services and products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for attention by the business owner.
This simple process helps to generate more 3rd-party reviews that are positive and improves user experience where the service has fallen down.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask customers to rate you. (Product screenshot: Power Online Reviews website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your service with a one-click rating feature and submit their response.
What Happens When Customers Leave Good Ratings?
Customers rate your services using a simple 5-star system. (Source: Power Online Reviews )
Users who submit positive feedback (e.g. ”5″) are asked to add a review to one or more third-party review sites …
Visitors who give positive ratings are asked to provide a review on a third-party review site. (Screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review …
The plugin sends users who leave positive feedback to your third-party review pages. (Screenshot: Power Online Reviews website)
Negative Customer Rating
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Source: Power Online Reviews )
Customers who submit bad feedback are not sent to 3rd-party review sites.
Instead, the user review is saved in your site, allowing you to respond directly to all dissatisfaction and also minimize the possibility of customers wanting to vent or post damaging remarks on Facebook, social media sites, or other 3rd-party review sites.
The plugin captures poor comments from users on your site. (Source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Ready To Go To Work In No Time
Power Online Reviews installs just like every other plugin. Simply upload it to your Plugin folder via your admin login and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Poor reviews can hurt your reputation. Positive reviews can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can fix the situation before things get out of hand.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you have an effective process in place that filters poor customer reviews and promotes only positive content about your products or services, you can confidently begin increasing your campaigns and client requests for feedback about your business on your site.
Features
Power Online Reviews provides a number of great features to website owners. Here are just a few:
User Features
- Collect visitor feedback easily.
- User feedback is centrally managed on your website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, or mobile devices.
Your user feedback is stored centrally in the Feedback Management screen. (Source: Power Online Reviews )
Click on an entry to view user feedback. (Product screenshot: Power Online Reviews website)
Administration Features
- Forms are instantly created when plugin is activated.
- All review forms are fully editable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” rating option (e.g. ”4”).
Customize your review form. (Source: Power Online Reviews website)
Useful Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a risk-free, thirty day, 100% refund guarantee.
Plugin Cost
- Single User Personal License – Install the plugin on one domain that you own. Price = $9.75
- Multi-User Personal License – Can be installed on multiple as many of your own domains as you want. Price = $29.00.
- Developer License – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can be included for sale with site installation (transferring single user license). Price = $37.00.
Note: The cost to purchase the Power Online Reviews software depends on whether there are any promotions or limited-time specials being offered. Presently, the product sells for the pricing shown above. This may or may not be the actual price set by the plugin author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing:
Additional Information
For demo videos showing how the software works, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies around the world are currently missing out on opportunities to create happier customers and grow their business because they ignore their online reputations. Power Online Reviews offers a simple and easy way to manage customer feedback on your website.
For more information, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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