Do you have a system to manage your online reputation in the digital economy?
In this article, we’ll look at a WordPress plugin that allows you to legally and ethically manage your customer reviews.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that allows any business to create positive customer review campaigns, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This simple process can help to ensure the submission of more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How The Plugin Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services. (Product screenshot: plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Positive Customer Rating
Customers rate your services or products with a simple 5-star rating system. (Image source: Power Online Reviews website)
Users who submit a good rating (e.g. ”4” or “5”) are then asked to add a review to one or more 3rd-party review sites …
Users who give good ratings are invited to leave a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review …
The plugin sends users who leave positive ratings to your third-party review pages. (Screenshot: Power Online Reviews )
What Happens When Users Leave Negative Ratings?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews website)
Users who submit bad feedback (e.g. “1″) are not sent to third-party review sites.
Instead, the comments are saved in your site’s admin area, giving you the opportunity to engage with the user and hopefully turn them back into happy customers.
The plugin stores negative feedback from users on your site. (Image: Power Online Reviews )
More info: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Very Easy To Install
Power Online Reviews is quite easy to install. Simply upload it to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously harm your reputation. Great reviews can increase revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional plugin benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective ”gateway” that filters poor visitor reviews and allows only positive comments about your business through, you can confidently increase your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers a number of features to site owners. Here are just a few of these:
User Features
- Collect customer feedback easily.
- Central management of user feedback on your site.
- Ethical and legitimate management of good and negative reviews.
- Good reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers or tablet screens, and smart devices.
Your customer feedback is centrally stored in the Feedback Management section. (Image: plugin website)
Click on an entry to view customer comments. (Image: Power Online Reviews )
Admin Settings
- Forms are instantly generated as soon as you activate the plugin.
- All review forms are completely customizable.
- First Review Form: Display business image. Display title/prompt and default formatted text. Change form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” feedback option.
Your review form is fully editable. (Product screenshot sourced from plugin website)
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site navigation menus.
Power Online Reviews Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, 100% money-back guarantee.
Software Pricing
- Single License Edition – Can be installed on one of your own sites. Cost = $9.75
- Multi-User – Install the plugin on all domains that you own. Price = $29.00.
- Developer – Install the plugin on any site you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: The cost of purchasing this product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this article was published. This may or may not be the actual pricing charged by the plugin seller when you visit the site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how to” videos of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many businesses everywhere are currently ignoring opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple solution to manage your customer reviews.
For full details, check out the plugin here: Power Online Reviews – Client Feedback Management Plugin For WordPress
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