Do you know what people are saying about your business online?
In this article, we’ll look at a WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Customer Feedback Management
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to third-party review sites, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are held back on the website for attention by the business owner.
This process helps to generate more positive 3rd-party reviews and happier customers where the service may have fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Upon installation and activation, Power Online Reviews automatically creates a review form for your site.
Ask visitors to rate you. (Screenshot source: Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your service using a 5-star rating feature and submit their feedback.
Positive Customer Rating
Visitors rate your services using a simple 5-star rating system. (Source: Power Online Reviews website)
When customers submit positive ratings, they are asked to share their review on one or more third-party review sites …
Customers who leave good ratings are asked to submit a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends customers who leave good feedback to your 3rd-party review pages. (Image: Power Online Reviews website)
Bad User Rating
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot: Power Online Reviews )
Users who leave a negative rating are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any negative feedback and also help prevent the venting or posting of negative comments on Facebook, social media sites, or other review sites.
The plugin captures poor feedback from visitors on your site. (Screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Minutes
Power Online Reviews installs like every other plugin. Just upload it to your Plugins folder via your admin account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously hurt your reputation. Great comment can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you have an effective system in place to filter poor user feedback and allow only positive content about your business, products or services to get through, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many features to WordPress users. Here are just some:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Customer feedback is centrally managed on your website.
- Manage favorable and negative reviews ethically.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, and portable devices.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot source: Power Online Reviews )
Click on an entry to view customer comments. (Image: Power Online Reviews website)
Plugin Administration Settings
- All forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Display image of business. Display title/prompt and formatted text. Edit form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” rating level (e.g. “3″).
Your review form is fully editable. (Product screenshot: Power Online Reviews )
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete money-back guarantee.
Plugin Price
- Single License Edition – Install the plugin on a single site that you own. Cost = $9.75
- Multi-User – Can be installed on all as many of your own sites as you like. Cost = $29.00.
- Developer – Install the plugin on any site you own. Install the plugin on all client sites for payment or part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: The cost to purchase Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price above was current when this content was written. This may not be the actual pricing charged by the software author when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing details:
Additional Information
For ”how to” videos of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies all over the world are ignoring opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. This plugin offers a simple, easy and affordable way to begin managing customer reviews on your website.
For more information, visit the plugin website: Power Online Reviews – WordPress Plugin For Managing User Feedback
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