Do you have an effective strategy for managing your online reputation?
In this article, we show you a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your services through effective user review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Easy Client Reviews Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This helps to create more positive 3rd-party reviews and improves customer experience where the service has been below standard.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your products. (Image: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your service with a 5-star rating feature and submit their response.
Positive Customer Ratings
Visitors rate you using a simple 5-star system. (Screenshot sourced from Power Online Reviews )
When users submit good feedback (e.g. “4″), they are invited to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give positive feedback are asked to submit a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of your business, services and products …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews )
Bad Customer Ratings
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot: Power Online Reviews )
Users who leave a negative rating are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the option to contact the user and also help prevent the venting or posting of damaging remarks on Facebook, forums, or other review sites.
The plugin captures poor comments from visitors on your site. (Source: Power Online Reviews )
To learn more about the plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Ready To Use In No Time
Power Online Reviews is quite easy to install. Simply upload the plugin file to your Plugin folder via your WP admin user login and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Negative Reviews From Spreading
Negative comments can seriously damage your business. Great feedback can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Targeting Of Client Reviews With Confidence: Once you create a system for filtering bad customer reviews and letting through only positive comments about your products and services, you can confidently begin to increase your campaigns and customer requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to WordPress users. Here are just a few:
User Features
- Allows easy collection of user feedback.
- User feedback is centrally managed on local business website.
- Ethical management of positive and poor reviews.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, and mobile device.
Your visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Source: Power Online Reviews website)
Click on an entry to view user feedback. (Screenshot: Power Online Reviews )
Plugin Admin Features
- All forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating level or higher will be considered a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored locally, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Image: plugin website)
Useful Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, complete refund guarantee.
Product Price
- Single Edition – Can be installed on one domain that you own. Cost = $9.75
- Multi-User – Can be installed on all domains that you own. Price = $29.00.
- Developer Edition – Install the plugin on any site you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: Price details for the product can vary, depending on whether there are any promotions or limited-time specials being offered. Presently, the plugin is selling for the prices shown above. This may not be the actual price set by the product developer when you visit the website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price:
Additional Information
For a demo video of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Many companies are missing out on opportunities to attract new customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple and inexpensive way to begin managing user feedback on your site.
To learn more, visit the plugin website here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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