Managing your online reputation should not be avoided if you want your business to grow.
In this article, we review a simple yet effective plugin for WordPress users that allows you to legally and ethically manage your customer feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that 3rd-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This simple process helps to create more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate you. (Screenshot above sourced from Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your business with a one-click rating feature and submit their response.
Good User Rating
Customers rate your business using a simple 5-star rating system. (Product screenshot sourced from Power Online Reviews website)
When users submit good ratings (e.g. ”5″), they are invited to add a review to one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give good ratings are invited to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Product screenshot sourced from plugin website)
What Happens When Customers Submit Negative Ratings?
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Source: Power Online Reviews )
When customers submit bad ratings, they are not sent to third-party review sites.
Instead, the customer reviews are saved to your admin backend, allowing you to respond directly to all dissatisfied users giving you a bad name in public.
The plugin stores poor comments from visitors on your site. (Screenshot: plugin website)
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Quick And Simple To Install And Use
Power Online Reviews installs just like every other WP plugin. Just upload a zip folder containing the plugin files to your Plugins folder via your administrator login and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative comments can hurt your business. Great comment can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the problem before things get out of hand.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you have a system in place for filtering poor user reviews and letting through only positive content about your business, products or services, you can confidently increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to WP users. Here are just some of these features:
Features For Local Business Users
- Easy collection of customer feedback.
- Customer feedback is centrally managed on local business website.
- Manage favorable and poor reviews ethically.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer or tablet screen, and mobile device.
All user feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot: Power Online Reviews website)
Click on a record to view customer feedback. (Source: Power Online Reviews )
Administration Features
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add business image. Customize title/prompt and text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum “good” star rating option.
Your review form is completely editable. (Image source: Power Online Reviews website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% refund guarantee.
Software Cost
- Single Site Licensing – Can be installed on 1 of your own sites. Price = $9.75
- Multi-User Personal License – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the plugin retails for the pricing shown above. This may or may not be the actual price charged by the product seller when you visit the plugin website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses are ignoring opportunities to create happier customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to begin managing user feedback on your site.
For full details, visit the plugin website: Power Online Reviews – WordPress Plugin For Management Of User Feedback
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