How do you manage your online reputation?
In this article, we’ll explore a simple yet effective WordPress plugin that can help you avoid the escalation of problem reviews about your products through effective user review management.
Introducing …
Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that third-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This simple screening process can help you generate more 3rd-party reviews that are positive and improves customer experience where the service has been less than stellar.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask users to rate your business. (Product screenshot: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
What Happens When Users Submit Good Feedback?
Visitors rate your products or services with a simple 5-star system. (Source: Power Online Reviews website)
When users submit a good rating, they are invited to add a review to one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Users who give positive feedback are invited to provide a review on a third-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of your business, services or products …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Product screenshot: Power Online Reviews )
What Happens When Customers Leave Poor Ratings?
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot sourced from plugin website)
Users who leave bad feedback (e.g. ”2″) are not sent to 3rd-party review sites.
Instead, the customer reviews are saved in your admin area, allowing you to respond directly to all complaints and hopefully turn them back into happy users.
The plugin captures negative comments from visitors on your site. (Product screenshot: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Quick And Simple To Install And Implement
Power Online Reviews installs like any regular WP plugin. Just upload it to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can hurt your business. Great comment can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Additional benefits of using this plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”net” in place that filters poor visitor reviews and allows only positive content about your business, products or services to get through, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews offers a number of great features to web site owners. Here are just a few of these:
Features For Local Business Users
- Allows easy collection of customer feedback.
- Central management of user feedback on local business website.
- Ethical and legitimate management of good and bad reviews.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on any computer or tablet screen, and portable device.
Your customer feedback is stored centrally in the Feedback Management area. (Product screenshot sourced from plugin website)
Click on an item to view customer comments. (Screenshot above sourced from Power Online Reviews )
Admin Settings
- Forms are instantly created when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating number or higher constitutes a “good” review (e.g. “3″). Everything below the number you specify will be deemed a “bad” review and captured locally, so visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Customize your review form. (Source: Power Online Reviews )
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website pages.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, 100% refund guarantee.
Product Cost
- Single Site Personal License – Install the plugin on one domain that you own. Cost = $9.75
- Multi-User License – Can be installed on multiple of your own sites. Price = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Please Note: The cost of purchasing Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price shown above was current when this content was published. This may not be the actual pricing charged by the product developer when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing:
Additional Information
For a demo video showing how the software works, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses around the world are ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations. This plugin offers a simple solution to manage customer feedback on your website.
For full details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing Customer Reviews
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