Are you effectively managing your online reputation?
In this article, we review a simple yet effective plugin for WordPress users that allows you to legally and ethically manage your customer feedback.
WordPress Plugin Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, simple and easy way to generate more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the website back-end for attention by the business owner.
This simple filtering process ensures more positive third-party reviews and improves user satisfaction where the service may have been less than stellar.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your products. (Source: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your business with a one-click rating feature and submit their feedback.
What Happens When Users Submit Positive Ratings?
Users rate your products or services with a simple 5-star system. (Screenshot sourced from Power Online Reviews website)
When customers submit a positive rating (e.g. “4″), they are asked to share their review on one or more third-party review sites …
Visitors who leave good ratings are invited to write a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review of your business, services and products …
The plugin sends customers who leave good ratings to your third-party review pages. (Source: Power Online Reviews website)
What Happens When Users Submit Negative Feedback?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews )
Users who submit a bad rating (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the user reviews are saved locally, giving you the option to contact the user and also help avoid the venting or posting of negative comments on Facebook, social media sites, or other review sites.
The plugin stores poor comments from users on your site. (Source: plugin website)
Go here to learn more about this plugin: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Very Little Time
Power Online Reviews is very easy to install. Simply upload a zip file that contains the plugin to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can seriously harm your reputation. Good feedback can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix the problem before things get worse.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective ”net” for filtering negative user reviews and letting through only positive content about your products and services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews offers many unique features to website owners. Here are just a few:
User Features
- Allows easy collection of user feedback.
- Central management of visitor feedback on your site.
- Manage good and bad reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, or portable devices.
All user feedback is stored centrally in the Feedback Management screen. (Screenshot: Power Online Reviews )
Click on an item to view customer feedback. (Product screenshot source: Power Online Reviews website)
Administration Settings
- Forms are automatically generated as soon as the plugin is activated.
- Review forms are fully editable.
- Main Review Form: Display image of business. Display title/prompt and formatted text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” rating option (e.g. “3″).
Customize your review form. (Source: plugin website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, 100% money-back guarantee.
Product Pricing
- Single – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User Edition – Can be installed on multiple of your own domains. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: Pricing for the Power Online Reviews plugin depends on whether there are any promotions or limited-time specials being offered. The price shown above was current when this review was written. This may not be the actual price set by the software developer when you visit the product site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many companies around the world are missing out on opportunities to attract new customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to manage user feedback on your website.
For complete details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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