Do you have an online reputation management strategy?
In this article, you will learn about a simple WordPress plugin that can help you avoid the escalation of problem reviews about your business, products or services through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Managing User Feedback
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that 3rd-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This can help you create more positive 3rd-party reviews and happier customers where the service may have been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Product screenshot: plugin website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your services or products with a 5-star rating feature and submit their response.
What Happens When Users Leave Good Ratings?
Customers rate your products or services with a simple 5-star rating system. (Image source: plugin website)
Customers who leave a good rating are then asked to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Users who leave good ratings are invited to provide a review on a third-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Source: Power Online Reviews website)
Bad User Rating
Poor feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot: Power Online Reviews website)
Customers who submit a bad rating are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all unhappy customers and hopefully turn them back into a happy customer.
The plugin captures poor comments from customers on your site. (Screenshot source: Power Online Reviews )
For more details go here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugin folder via your admin login and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Negative comments can damage your reputation. Positive reviews can boost revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can rectify the situation before things get out of hand.
Additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective system to filter poor user reviews and allow only positive comments about your business to get through, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of features to website owners. Here are just some of these features:
User Features
- Collect user feedback easily.
- Customer feedback is centrally managed on your site.
- Manage positive and poor reviews ethically.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on all computers, tablets, and portable devices.
Your visitor feedback is stored centrally in the Feedback Management screen. (Image: Power Online Reviews )
Click on an entry to view customer comments. (Image: Power Online Reviews )
Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Add business image. Display title/prompt and default text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating number or above will be considered a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and captured ”Manage Feedbacks” screen, so your visitors will not be invited to continue to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Image: Power Online Reviews website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, 100% money-back guarantee.
Software Price
- Single Edition – Install the plugin on a single domain that you own. Cost = $9.75
- Multi-User Edition – Install the plugin on all of your own domains. Cost = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site as part of a paid service. Can be flipped with site installation (passing on single user license). Cost = $37.00.
Note: The cost of purchasing this product can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the plugin is being retailed for the amounts shown above. This may or may not be the actual pricing charged by the product author when you visit the website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing information:
Additional Plugin Information
For demo videos of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many companies all around the world are currently ignoring opportunities to attract new customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple, easy and affordable way to manage your customer reviews.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Reviews
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