Do you have an online reputation management strategy?
In this article, we explore a WordPress plugin that allows you to legally and ethically manage your customer reviews.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy User Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that can help you generate hundreds, if not thousands, of positive reviews for your business, services and products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This process can help you create more positive 3rd-party reviews and happier customers where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask users to rate you. (Screenshot: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products.
Positive User Rating
Users rate your products or services using a simple 5-star rating system. (Source: plugin website)
When customers submit positive ratings, they are asked to add a review to one or more third-party review sites (you can specify which third-party review sites to display) …
Users who leave positive ratings are asked to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review …
The plugin sends customers who leave good ratings to your third-party review pages. (Image: Power Online Reviews )
What Happens When Users Leave Negative Ratings?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
Users who leave poor ratings (e.g. ”1”, “2”, or even “3”) are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the option to contact the customer and also minimize the possibility of users venting or posting negative remarks on Facebook, social media sites, or other review sites.
The plugin stores negative comments from customers on your site. (Product screenshot source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Easy, Quick & Simple To Install
Power Online Reviews is very easy to install. Simply upload it to your Plugin folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously harm your business. Great reviews can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional benefits of using this plugin include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective process in place to filter negative user feedback and let through only positive comments about your business, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many unique features to web site owners. Here are just some:
User Features
- Collect user feedback easily.
- Review customer feedback on your site.
- Manage positive and bad reviews ethically.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, tablet, and portable device.
Your visitor feedback is stored centrally in the “Manage Feedbacks” area. (Image source: plugin website)
Click on an entry to view visitor feedback. (Source: Power Online Reviews )
Plugin Admin Features
- All forms are instantly created as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Add image of business. Display title/prompt and default text. Edit form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” feedback level.
Edit your review form. (Screenshot source: Power Online Reviews )
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website pages.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, 100% refund guarantee.
Plugin Pricing
- Single Site License – Can be installed on one site that you own. Price = $9.75
- Multi-User – Can be installed on all of your own sites. Price = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: The price of this product depends on whether there are any promotions or limited-time specials being offered. The above reflects the price when this article was written. This may not be the actual price charged by the software developer when you visit the product website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how to” videos showing plugin usage, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Companies all around the world are currently ignoring opportunities to create happier customers and boost their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple way to begin managing your customer reviews.
For complete details, visit the plugin website: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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