Do you have an online reputation management strategy in place for your business?
In this article, we show you a plugin for WordPress users that lets you legally and ethically manage customer reviews.
Presenting …
Power Online Reviews – Easy Client Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This process helps to generate more third-party reviews that are positive and happier customers where the service has fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your products or services. (Source: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your services with a one-click rating feature and submit their response.
Positive User Rating
Visitors rate your business using a simple 5-star rating system. (Screenshot: Power Online Reviews )
When users submit positive ratings, they are invited to add a review to one or more third-party review sites …
Users who leave good feedback are invited to write a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of your business, services and products …
The plugin sends visitors who leave good ratings to your third-party review pages. (Image: Power Online Reviews )
What Happens When Customers Submit Poor Feedback?
Poor feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot source: Power Online Reviews website)
When users submit negative ratings (e.g. “1″), they are not sent to third-party review sites.
Instead, the customer reviews are saved locally, giving you the opportunity to engage with the customer and hopefully turn the situation around.
The plugin stores poor comments from users on your site. (Screenshot: Power Online Reviews website)
More info: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Simply upload it to your Plugin folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can harm your reputation. Great feedback can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional benefits and advantages include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have an effective system in place that filters negative user reviews and promotes positive content about your business, products or services, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews offers many great features to website owners. Here are just a few:
User Features
- Collect customer feedback easily.
- Customer feedback is centrally managed on your website.
- Legitimate management of good and negative reviews.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, or smart devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” section. (Screenshot: Power Online Reviews website)
Click on an item to view customer feedback. (Image source: plugin website)
Plugin Administration Features
- All forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating level or above will be considered a “good” review (e.g. “3″). Everything below the number you set will be categorized as a “bad” review and stored feedback management section, so visitors will not be invited to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Edit your review form. (Image source: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, full money-back guarantee.
Software Price
- Single Site License – Can be installed on a single of your own sites. Price = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on all client sites as part of a paid service. Can be included for sale with site installation (passing on single user license). Cost = $37.00.
Note: Pricing details of Power Online Reviews depends on whether there are any promotions or limited-time special offers. The pricing shown above was correct when this article was published. This may or may not be the actual price charged by the plugin author when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the current pricing here:
Additional Plugin Information
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Businesses all around the world are missing out on opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and affordable solution to manage customer reviews on your website.
For more information, visit the plugin website: Power Online Reviews – User Feedback Management Plugin For WordPress
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