Are you effectively managing your online reputation?
In this article, we review a WordPress plugin that allows you to legally and ethically manage customer feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that lets you manage your customer reviews, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This simple process ensures more positive third-party reviews and happier customers where the service has been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How The Plugin Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Screenshot: Power Online Reviews )
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your products and services using a one-click rating feature and submit their feedback.
What Happens When Customers Submit Positive Ratings?
Users rate your products or services using a simple 5-star rating system. (Product screenshot source: Power Online Reviews website)
When customers leave a positive rating (e.g. ”4” or “5”), they are asked to add a review to one or more third-party review sites …
Visitors who give good ratings are invited to write a review on a third-party review site. (Screenshot above sourced from Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Screenshot above sourced from Power Online Reviews )
Poor Customer Rating
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: plugin website)
Customers who leave a negative rating are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, giving you the option to engage with the user giving you a bad name in public.
The plugin captures poor comments from visitors on your site. (Screenshot: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your site:
Ready To Use In No Time
Power Online Reviews is very easy to install. Simply upload a zip folder that contains the plugin to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can hurt your business. Good comment can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits of this plugin include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing harmful reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective ”net” to filter bad customer feedback and allow only positive comments about your business, products and services through, you can confidently begin increasing your campaigns and requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to web site owners. Here are just a few:
User Features
- Easy collection of user feedback.
- Review customer feedback on your site.
- Manage favorable and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on all computers, or portable devices.
Your user feedback is stored centrally in the Feedback Management screen. (Screenshot: Power Online Reviews )
Click on an entry to view customer comments. (Product screenshot: Power Online Reviews )
Plugin Admin Features
- All forms are automatically generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating number or above constitutes a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and held ”Manage Feedbacks” section, so visitors will not be invited to proceed to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Customize your review form. (Product screenshot sourced from Power Online Reviews )
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, 100% money-back guarantee.
Plugin Cost
- Single – Install the plugin on 1 of your own domains. Price = $9.75
- Multi-User Edition – Install the plugin on multiple as many of your own sites as you like. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Note: The price of Power Online Reviews depends on whether there are any promotions or limited-time special offers. The above reflects the current pricing when this content was written. This may or may not be the actual pricing charged by the product seller when you visit the site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price here:
Additional Information
For ”how to” videos of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many companies everywhere are currently ignoring opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations. Power Online Reviews offers a simple solution to manage your online reputation.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Management Of Client Reviews
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