Do you have an effective online reputation management strategy in place for your business?
In this article, we explore a simple WordPress plugin that can help to avoid the escalation of problem reviews about your products through effective customer review management.
Introducing …
Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that fast, easy and simple way to generate a lot more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This process can help to ensure the submission of more positive 3rd-party reviews and improves user experience where the service has been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your business. (Screenshot: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
What Happens When Users Submit Positive Feedback?
Visitors rate your services or products with a simple 5-star rating system. (Product screenshot: plugin website)
When customers submit good ratings, they are then asked to add a review to one or more 3rd-party review sites …
Visitors who leave good ratings are invited to provide a review on a third-party review site. (Image source: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review …
The plugin sends users who leave positive ratings to your third-party review pages. (Image: Power Online Reviews website)
What Happens When Users Leave Bad Ratings?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews )
When customers submit a bad rating (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, giving you the option to contact the customer and also minimize the possibility of users wanting to vent or post damaging remarks on Facebook, social media sites, or other popular review sites.
The plugin captures negative comments from users on your site. (Product screenshot: Power Online Reviews website)
Learn more about the plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your website:
Ready To Use In Minutes
Power Online Reviews installs like every other plugin. Just upload a zip file that contains the plugin files to your Plugin folder via your WP admin user login and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can seriously hurt your reputation. Positive comment can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits of using the plugin include:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a ”gateway” for filtering bad customer reviews and promoting only positive comments about your business, products and services, you can confidently begin increasing your campaigns and email requests for feedback on your site.
Plugin Features
Power Online Reviews provides many unique features to web site owners. Here are just a few:
User Features
- Easy collection of user feedback.
- Customer feedback is centrally managed on your site.
- Manage favorable and poor reviews ethically.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are captured locally for the attention of local business.
- All forms are fully responsive and display correctly on any computer, and smartphone device.
All customer feedback is centrally stored in the Feedback Management screen. (Product screenshot: Power Online Reviews website)
Click on an item to view user feedback. (Screenshot above sourced from Power Online Reviews website)
Plugin Administration Settings
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Customize title/prompt and formatted text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating option or higher is to be considered a “good” review (e.g. “3″). Everything below this level will be deemed a “bad” review and held feedback management area, so visitors will not be invited to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Customize your review form. (Product screenshot: Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website pages.
Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, 100% refund guarantee.
Plugin Pricing
- Single – Install the plugin on one of your own domains. Price = $9.75
- Multi-User License – Can be installed on multiple sites that you own. Cost = $29.00.
- Developer License Edition – Install the plugin on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: Current pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. The price above was current at the time this article was published. This may not be the actual price set by the software author when you visit the product site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing how the software works, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies around the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple and inexpensive way to manage your online reputation.
For more details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Reviews
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