Managing your online reputation should not be avoided if you want your business to grow in the online economy.
In this article, you will learn about a plugin for WordPress users that lets you legally and ethically manage customer reviews.
WordPress Plugin Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that 3rd-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This process can help to ensure the submission of more positive 3rd-party reviews and happier customers where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your products. (Image: Power Online Reviews )
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products or services.
What Happens When Customers Submit Good Ratings?
Visitors rate your products or services using a simple 5-star rating system. (Image: plugin website)
When users submit good ratings (e.g. “4″), they are then invited to add a review to one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give good feedback are invited to leave a review on a 3rd-party review site. (Screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Screenshot sourced from Power Online Reviews )
Bad User Ratings
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Image: Power Online Reviews website)
Users who leave poor ratings (e.g. ”1”, “2”, even “3”) are not sent to third-party review sites.
Instead, the reviews are saved locally, giving you the option to engage with the customer and also help avoid the venting or posting of negative comments on Facebook, forums, or other third-party review sites.
The plugin stores poor feedback from visitors on your site. (Product screenshot sourced from Power Online Reviews website)
Learn more here: Power Online Reviews
Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Fast And Simple To Install And Use
Power Online Reviews is very easy to install. Just upload a zip file containing the plugin to your Plugins folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can kill your business. Good comment can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you have a process in place that filters negative customer feedback and promotes only positive comments about your business, products and services, you can confidently increase your campaigns and requests for feedback on your site.
Features
Power Online Reviews offers many features to site owners. Here are just a few:
User Features
- Allows easy collection of user feedback.
- Review customer feedback on your site.
- Ethical management of positive and negative reviews.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on all computers, or mobile devices.
Your user feedback is centrally stored in the Feedback Management screen. (Screenshot sourced from plugin website)
Click on an item to view customer feedback. (Source: Power Online Reviews website)
Plugin Administration Features
- Forms are automatically generated as soon as you activate the plugin.
- Review forms are completely customizable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating level or higher constitutes a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored in the plugin management section, so your visitors will not be invited to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Screenshot above sourced from Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, full refund guarantee.
Product Cost
- Single – Install the plugin on a single domain that you own. Cost = $9.75
- Multi-User – Can be installed on multiple of your own sites. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can be sold or flipped with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing details of the product can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing above was correct when this article was written. This may or may not be the actual pricing set by the product developer when you visit the product site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Companies all around the world are ignoring opportunities to create happier customers and boost their revenues because they are not effectively monitoring their online reputations. This plugin offers a simple solution to manage customer reviews on your site.
For more information, visit the plugin website: Power Online Reviews – Client Feedback Management Plugin For WordPress
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