How do you manage your online reputation in the digital economy?
In this article, you will learn about a simple yet effective WordPress plugin that allows you to legally and ethically manage user feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Management Of Customer Feedback
Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that lets you manage customer reviews, and give your online reputation a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple process ensures more 3rd-party reviews that are positive and happier customers where the service has been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask users to rate your business. (Source: Power Online Reviews website)
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your products using a 5-star rating feature and submit their response.
What Happens When Customers Submit Positive Feedback?
Customers rate your products with a simple 5-star rating system. (Screenshot: Power Online Reviews website)
Users who leave positive ratings (e.g. ”4” or “5”) are invited to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give positive feedback are asked to leave a review on a third-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends customers who leave positive feedback to your third-party review pages. (Image: Power Online Reviews )
Bad Customer Ratings
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot: plugin website)
When users leave a poor rating (e.g. ”1”, “2”, or even “3”), they are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all negative feedback and also minimize the possibility of users venting or posting damaging remarks on Facebook, social media sites, or other popular review sites.
The plugin captures negative feedback from customers on your site. (Product screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Ready To Start Using In Minutes
Power Online Reviews installs like any plugin. Just upload a zip file containing the plugin files to your Plugin folder via your admin user login and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative comments can seriously ruin your reputation. Positive comment can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits of this plugin include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you create a system that filters negative visitor reviews and allows only positive content about your business through, you can confidently begin to increase your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to site owners. Here are just some:
User Features
- Easy collection of user feedback.
- Centrally manage user feedback on your website.
- Ethical management of favorable and negative reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on all computers, or smart devices.
All customer feedback is stored centrally in the Feedback Management section. (Screenshot above sourced from plugin website)
Click on an item to view user feedback. (Image source: Power Online Reviews website)
Plugin Admin Features
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display business image. Add title/prompt and default formatted text. Edit form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating option or above will be considered a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored locally, so your visitors will not be invited to submit reviews to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Customize your review form. (Product screenshot sourced from Power Online Reviews )
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Product Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, full refund guarantee.
Software Cost
- Single User Licensing – Install the plugin on a single site that you own. Cost = $9.75
- Multi-User – Can be installed on all as many of your own domains as you want. Cost = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can be flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of this product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing when this content was written. This may not be the actual pricing set by the software author when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing details:
Additional Plugin Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies all over the world are ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and easy solution to begin managing your online reputation.
To learn more, check out the plugin here: Power Online Reviews – Easy Customer Reviews Management For WordPress
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