How good is your reputation online?
In this article, you will learn about a simple WordPress plugin that can help you avoid the escalation of negative reviews about your services through effective customer review management.
Introducing …
Power Online Reviews – Client Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that can help you get more positive reviews for your business, services and products, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This simple screening process helps to create more positive 3rd-party reviews and improves user satisfaction where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your products or services. (Screenshot above sourced from plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products.
What Happens When Users Submit Good Feedback?
Users rate your services using a simple 5-star rating system. (Screenshot source: Power Online Reviews website)
When customers leave a good rating, they are invited to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Customers who leave positive ratings are invited to write a review on a 3rd-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review …
The plugin sends visitors who leave good feedback to your third-party review pages. (Image: Power Online Reviews website)
Poor User Ratings
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews website)
Customers who submit a bad rating are not sent to third-party review sites.
Instead, the user reviews are saved in your website, giving you the option to contact the user giving you a bad name in public.
The plugin stores negative feedback from visitors on your site. (Product screenshot: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your site:
Ready To Use In Minutes
Power Online Reviews installs like any regular WordPress plugin. Simply upload a zip folder that contains the plugin to your Plugins folder via your administrator area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can harm your reputation. Great feedback can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional benefits of using this plugin include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from continuing to grow.
- Increase Targeting Of Client Reviews With Confidence: Once you have an effective ”net” in place to filter negative visitor feedback and allow only positive comments about your business through, you can confidently increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of features to WP users. Here are just some:
Features For Business Users
- Collect customer feedback easily.
- Centrally manage visitor feedback on your website.
- Ethical management of favorable and poor reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, or smart devices.
Your visitor feedback is stored centrally in the Feedback Management area. (Screenshot above sourced from Power Online Reviews website)
Click on a record to view user feedback. (Image: Power Online Reviews )
Administration Features
- All forms are instantly generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating number or above will be considered a “good” review (e.g. ”4”). Everything below the level you specify will be considered a “bad” review and held in your site, so visitors will not be asked to submit feedback to the 3rd-party review sites). Other editable features of this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Screenshot: Power Online Reviews website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website navigation menus.
Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, complete money-back guarantee.
Plugin Price
- Single – Can be installed on 1 of your own sites. Price = $9.75
- Multi-User License – Can be installed on all as many of your own domains as you like. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the product is selling for the prices shown above. This may not be the actual pricing set by the plugin developer when you visit the product website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing here:
Additional Info
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses all around the world are missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive solution to manage user reviews on your website.
To learn more, check out the plugin here: Power Online Reviews – Easy User Feedback Management For WordPress
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