Are you ignoring your online reputation?
In this article, we’ll explore a simple yet effective WordPress plugin that allows you to legally and ethically manage customer feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Easy Client Feedback Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that third-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are retained on the website for attention by the business owner.
This process ensures more positive third-party reviews and improves user experience where the service may have been below par.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
How The Plugin Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your products. (Image: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your products or services.
What Happens When Customers Leave Positive Ratings?
Customers rate your services or products with a simple 5-star rating system. (Product screenshot: plugin website)
Customers who submit a positive rating (e.g. “4″) are invited to share their review on one or more 3rd-party review sites …
Visitors who give positive feedback are invited to write a review on a 3rd-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Submit Negative Feedback?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot source: Power Online Reviews )
When customers submit poor ratings, they are not sent to third-party review sites.
Instead, the reviews are saved to your admin backend, giving you the option to engage with the customer and also minimize the possibility of customers wanting to vent or post damaging remarks on Facebook, forums, or other third-party review sites.
The plugin captures negative feedback from users on your site. (Screenshot sourced from plugin website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your site:
Ready To Use In Minutes
Power Online Reviews is very easy to install. Just upload it to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can seriously hurt your business. Good reviews can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Some additional benefits of using this plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have an effective system in place for filtering poor user feedback and promoting only positive content about your products and services, you can confidently begin to increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to WP users. Here are just some:
User Features
- Collect visitor feedback easily.
- Centrally manage visitor feedback on your site.
- Manage good and bad reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, or smart device.
Your customer feedback is centrally stored in the “Manage Feedbacks” section. (Product screenshot sourced from plugin website)
Click on an item to view visitor comments. (Source: Power Online Reviews website)
Admin Settings
- All forms are instantly created as soon as you activate the plugin.
- Review forms are fully editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” star rating option (e.g. “3″).
Customize your review form. (Screenshot source: Power Online Reviews )
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Product Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, full refund guarantee.
Software Price
- Single Site Personal License – Install the plugin on one site that you own. Cost = $9.75
- Multi-User – Install the plugin on multiple sites that you own. Price = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can be sold with site installation (transferring single user license). Price = $37.00.
Note: The cost to purchase the product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing at the time this review was published. This may not be the actual price charged by the software author when you visit the site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For ”how-to” videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies all around the world are currently missing out on opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations. Power Online Reviews offers a simple solution to begin managing customer reviews on your site.
For more information, visit the plugin website: Power Online Reviews – WordPress Plugin For Management Of User Feedback
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