Do you have a system for managing your online reputation in the web economy?
In this article, you will learn about a WordPress plugin that can help to avoid the escalation of problem reviews about your services through effective user review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This process can help you create more third-party reviews that are positive and improves user satisfaction where the service may have been less than stellar.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
Good Customer Ratings
Customers rate your products with a simple 5-star system. (Product screenshot sourced from Power Online Reviews website)
When users submit a good rating (e.g. ”5″), they are then invited to add a review to one or more 3rd-party review sites …
Users who leave positive ratings are invited to leave a review on a third-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review …
The plugin sends customers who leave positive ratings to your third-party review pages. (Screenshot above sourced from Power Online Reviews )
What Happens When Customers Leave Poor Ratings?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
When users submit a negative rating, they are not sent to 3rd-party review sites.
Instead, the comments are saved in your admin backend, allowing you to respond directly to all dissatisfaction giving you a bad name in public.
The plugin stores poor comments from customers on your site. (Product screenshot source: plugin website)
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Fast And Easy To Install And Set Up
Power Online Reviews installs just like any WP plugin. Simply upload the plugin file to your Plugins folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can seriously kill your business. Good comment can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from spreading.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective ”gateway” in place that filters bad user reviews and promotes positive content about your business, products and services, you can confidently begin increasing your campaigns and customer requests for feedback about your business on your site.
Features
Power Online Reviews offers many features to WordPress users. Here are just a few of these:
User Features
- Allows easy collection of user feedback.
- Customer feedback is centrally managed on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on any computer, and mobile device.
Your visitor feedback is centrally stored in the Feedback Management area. (Screenshot source: plugin website)
Click on a record to view customer feedback. (Source: Power Online Reviews )
Plugin Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add image of business. Customize title/prompt and default text. Change form color background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum ”positive” feedback option (e.g. ”4”).
Your review form is completely editable. (Screenshot above sourced from Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Plugin Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, full refund guarantee.
Product Cost
- Single Site License – Can be installed on 1 of your own domains. Price = $9.75
- Multi-User Edition – Install the plugin on all domains that you own. Cost = $29.00.
- Developer – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Current pricing for this product depends on whether there are any promotions or limited-time specials being offered. Currently, the software retails for the amounts shown above. This may or may not be the actual pricing set by the plugin seller when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos of the plugin, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies all over the world are currently missing out on opportunities to attract new customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple way to manage customer feedback on your site.
For more details, visit the plugin website: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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