Do you have an online reputation management strategy?
In this article, we look at a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your business through effective customer review management.
Announcing …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that can help you get more positive reviews for your company, services and products, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This simple screening process can help to ensure the submission of more 3rd-party reviews that are positive and improves user satisfaction where the service may have been below par.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How The Plugin Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask users to rate your services or products. (Screenshot above sourced from Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
What Happens When Customers Submit Good Feedback?
Customers rate your services or products with a simple 5-star rating system. (Image: Power Online Reviews )
Users who leave a positive rating (e.g. “4″) are then asked to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Customers who leave positive ratings are invited to leave a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive feedback to your third-party review pages. (Product screenshot: Power Online Reviews website)
What Happens When Customers Submit Bad Ratings?
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot: Power Online Reviews )
Customers who leave a negative rating (e.g. ”1”, “2”, or “3”) are not sent to 3rd-party review sites.
Instead, the reviews are saved on your site, giving you the option to engage with the user giving you a bad name in public.
The plugin captures poor feedback from users on your site. (Screenshot: Power Online Reviews )
Learn more about the plugin here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your site:
Quick Installation
Power Online Reviews installs like every WP plugin. Just upload the plugin file to your Plugins folder via your WordPress administrator login and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Negative Reviews
Poor reviews can ruin your business. Positive feedback can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from continuing to spread.
- Increase Campaigns For User Reviews With Confidence: Once you create a ”gateway” that filters bad customer feedback and lets through only positive content about your business, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of features to web site owners. Here are just some:
Features For Local Business Users
- Collect customer feedback easily.
- User feedback is centrally managed on your site.
- Manage positive and bad reviews ethically.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and can be used on all computers or tablet screens, or smartphone devices.
All user feedback is centrally stored in the “Manage Feedbacks” area. (Image source: plugin website)
Click on an item to view visitor feedback. (Image: Power Online Reviews )
Plugin Administration Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum ”positive” feedback option (e.g. “3″).
Your review form is completely editable. (Product screenshot: Power Online Reviews )
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, 100% refund guarantee.
Plugin Cost
- Single Site License – Can be installed on 1 domain that you own. Cost = $9.75
- Multi-User – Can be installed on multiple as many of your own sites as you need. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: Current pricing for the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. Presently, the product is being retailed for the pricing shown above. This may or may not be the actual pricing set by the plugin author when you visit the website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing here:
Additional Information
For a demo video of the plugin, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses are missing out on opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. This plugin offers a simple, easy and affordable solution to manage customer reviews on your site.
To learn more, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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