Managing online reputation should not be ignored if you want your business to grow.
In this article, we’ll explore a simple yet effective tool for WordPress users that can help you avoid the escalation of problem reviews about your business, products or services through effective user review management.
Introducing …
Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to 3rd-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for immediate attention by the business owner.
This can help to ensure the submission of more positive 3rd-party reviews and improves customer experience where the service has been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Screenshot sourced from Power Online Reviews website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to rate your services and products using a one-click rating feature and submit their response.
Good User Rating
Customers rate your services using a simple 5-star system. (Screenshot: Power Online Reviews )
Users who leave good ratings are asked to share their review on one or more third-party review sites (you specify which third-party review sites to display) …
Users who leave good ratings are asked to write a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Product screenshot: Power Online Reviews website)
Poor Customer Ratings
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews website)
Users who submit a bad rating (e.g. ”1”, “2”, or “3”) are not sent to third-party review sites.
Instead, the user reviews are saved in your website, allowing you to respond directly to all complaints giving you a bad name in public.
The plugin captures negative feedback from users on your site. (Image source: plugin website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Quick And Easy To Install And Implement
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously ruin your business. Good comment can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix the situation before things get out of hand.
Additional benefits and advantages include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you put a ”gateway” in place to filter bad user reviews and promote positive comments about your products and services, you can confidently increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews provides many features to WP users. Here are just some of these:
User Features
- Collect user feedback easily.
- Customer feedback is centrally managed on your website.
- Manage positive and poor reviews ethically.
- Good reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, and smart device.
All visitor feedback is stored centrally in the Feedback Management section. (Product screenshot: Power Online Reviews )
Click on a record to view visitor feedback. (Product screenshot source: plugin website)
Admin Features
- All forms are instantly generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Add business image. Customize title/prompt and text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating number or above is to be considered a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and held locally, so visitors will not be invited to submit comments to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Screenshot source: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website.
Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a risk-free, thirty day, 100% refund guarantee.
Software Price
- Single User Licensing – Install the plugin on 1 domain that you own. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing details of Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The above reflects the price at the time this content was written. This may not be the actual pricing set by the software developer when you visit the product website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies all around the world are ignoring opportunities to attract new customers and retain existing ones because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to manage your customer reviews.
For more information, check out the plugin here: Power Online Reviews – Client Feedback Management Plugin For WordPress
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