In Part 1 of this article, we looked at some of the reasons why WordPress provides an ideal platform to market your business on social media.
In this section, we examine a number of monitoring tools that let you:
- Search, find, sort, organize and target users according to specific demographics, psychographic indicators, etc.
- Monitor and listen in on social conversations online
- Identify key buying signals.
This information lets you engage in meaningful conversations with your audience and pitch them your message.
Let’s move on now to some of the actual technologies you can use to monitor social media activity. If you’ve been looking for better ways to increase sales using social media, then check out our list of 30 free or cost-effective social management tools and resources.
WordPress And Social Media Tracking
(Discover what consumers are saying about you, your business, or your competition on social media)
Is there a free, simple and easy way to find out what is new in your industry or niche that can save you time doing research? Yes, there is, and it’s called …
Google Alerts
(You can monitor the web for new content with Google Alerts)
Google Alerts is simple, useful and free tool from Google that lets you keep up-to-date with news and information about all kinds of topics, stay informed about people, brands and companies, and monitor what other people say about you and your business online.
Google Alerts is not only great for helping you manage your reputation online, but also for gathering news about people, brands, companies, or any subject you need to know about.
With Google Alerts, you subscribe to a keyword or topic and you’re done. Whenever Google’s bots (Googlebot) index a new web site, news update, blog post, press release, a tweet, video, or any other indexable content related to the topic you’ve subscribed to, you will automatically receive an email or RSS update.
We’ve created a simple tutorial on how to create a Google alert here: How To Set Up A Google Alert - Three Simple And Easy Steps
Hootsuite
(Hootsuite.com)
Hootsuite is a social media management platform that lets you manage all of your social media profiles from a single dashboard.
Hootsuite provides solutions for social media management, social selling, social marketing, and social customer service. Users can schedule Tweets and Facebook posts, track conversations, quickly create and customize analytics reports, streamline workflows amongst teams, departments, or regions, assign tasks, receive real-time notifications, have internal conversations from the dashboard, and collaborate with teams.
Hootsuite is one of the most used social media management tools (SMMT). It allows you to post to a large number of social networks, and offers integration with Twitter, Facebook, Google+, LinkedIn, Foursquare, WordPress and more.
To learn more, go here: Hootsuite
Buffer
(Buffer)
Buffer lets you schedule social content. Add updates to your Buffer queue and it will be posted for you at spaced out intervals over the day.
Buffer allows you to schedule updates for a day, week, or month. Scheduling times are preset, but you can change these in your settings. In addition to the web interface, Buffer is also available as a browser extension and as a mobile app.
More information: Buffer
SocialMetricsPro
(SocialMetrics)
SocialMetrics is a plugin that tracks Tweets, Likes, Pins, +1s and other social signals from your WP Dashboard.
Some of the powerful features included in SocialMetrics include Excel-like conditional formatting, built-in and external widgets, sort, search and filter data, export data capabilities, one-click auto-update functionality, and a simple social search improvement system.
We have written a comprehensive article about Social Metrics Pro. Go here to learn more: SocialMetricsPro
Sociocaster
(Sociocaster – Social media management for online marketers)
Posting to your WordPress, Facebook, Twitter, and Linkedin accounts can be very time-consuming. To get all these tasks done you usually need to use different web applications, and software, plugins. With Sociocaster, you can do this all from one single dashboard with just a few clicks.
Sociocaster includes lots of powerful marketing and social features: a powerful visual designer, the ability to spy on your competitors, built-in bookmarklet, unlimited social account management (agency license), and much more.
More information: Sociocaster
SproutSocial
(SproutSocial)
SproutSocial is a robust social media management tool aimed at small to large businesses as well as the enterprise sector.
SproutSocial has a built-in social Customer Relationship Management system (CRM), advanced scheduling tools, monitoring, support for teams and multiple profiles, helpdesk, team collaboration tools, security features, custom reports and analytics, mobile apps, RSS feed integration, etc.
Go here to learn more: SproutSocial
SocialReport
(SocialReport.com)
SocialReport is an all-in-one social media management and reporting tool that lets you track and manage all of your social media accounts from one place.
It tracks the performance of your Facebook pages and Twitter profiles, business reviews, website performance and blogs, and returns data from your social channels on a simple and intuitive dashboard. You can organize data by business or customers, and track competitor profiles in addition to your own.
To learn more, go here: SocialReport
Followerwonk
(Followerwonk Twitter Analytics)
Followerwonk is a Twitter analytics tools that provides insights into your Twitter followers and lets you search Twitter on any profile data: bio, location, name, who they follow, etc., compare Twitter accounts to find overlaps and target new influencers, view interactive charts of new followers and unfollows, contrast your relationships with your competitors and friends, and explore and grow your social graph..
To learn more, visit this website: Followerwonk
ManageFlitter
(ManageFlitter)
ManageFlitter provides a set of easy to use tools to empower you to work smarter and faster with Twitter.
ManageFlitter lets you sort followers and following lists using a range of criteria, find out when most of your followers are online and schedule tweets appropriately, search twitter bios to easily find and follow influencers for your business, use tweet analytics to track keywords and beat your competitors, manage multiple Twitter accounts, and more.
To learn more, visit this site: ManageFlitter
Beevolve
(Beevolve)
Beevolve.com is a social media monitoring tool designed for small and medium sized businesses, online marketers, analysts, community managers, and content marketers. Beevolve lets you monitor your social media mentions, schedule and launch social media posts, and measure resulting sales, conversion, and engagement metrics, social sentiment, buzz, etc. for your posts from a single platform.
To learn more, go here: Beevolve
HowSociable
(HowSociable.com)
HowSociable is a simple social monitoring tool that allows you to monitor how your brand is mentioned on the social web.
HowSociable.com displays brand viability metrics on 36 social media sites and gives you a “social magnitude” score that lets you know how well you are doing on those social media sites, and which channels you can improve your marketing on.
More info: HowSociable
Mention
(Mention)
Mention is a social monitoring tool for all kinds of businesses, agencies, marketers, CEOs, etc., and allows anyone to know what’s being said about them online and on social media.
Mention’s algorithms take billions of data points into account, so when someone mentions your business online, you have the ability to detect this, and access to intelligent, actionable data that can help you with your business goals. Mention provides apps for mobile and desktop users.
Visit this site to learn more: Mention
Google Analytics
(Google Analytics)
Google Analytics is not just a free and powerful analytics software application that tracks unique page views, visitor behaviour, web traffic, identify visitor web platforms, etc., it can also help you monitor social media campaign links.
Hootsuite has published a step-by-step tutorial on tracking your social media links with Google Analytics on this blog post.
Facebook Insights
(Facebook)
Facebook not only lets you add social buttons to your site, it also provides a comprehensive analytics tool called Facebook Insights that lets you understand how your content is performing on Facebook.
(Facebook – Insight Types)
Facebook Page Insights can help you better understand metrics about page performance. This helps you with your business marketing efforts.
You can use Facebook’s Page Insights to learn about your posts — which are attracting the most shares, comments, and likes and to learn about audience demographics. You can then use this data to publish content when your posts are most likely to reach your target audience.
For more details, visit this website: Facebook Insights
Twitter Analytics
(Twitter)
Twitter Analytics let you see how your tweets are performing and gives you a monthly break down of your top tweets, tweet impressions, profile views, followers, and top tweets linking back to you.
The Twitter Analytics dashboard also provides you with useful information about your tweets in the form of Tweet highlights, allowing you to plan your Twitter marketing strategy.
(Twitter Analytics – Tweet activity)
Go here for more info: Twitter Analytics
YouTube Analytics
(YouTube)
YouTube Analytics provides analytics to video publishers.
You can monitor the performance of your channel and videos with up-to-date metrics and reports like the overview, realtime, engagement, earnings, and watch-time reports.
More information: YouTube Analytics
Pinterest Analytics
(Pinterest Analytics)
Pinterest Analytics lets you see what people like from your profile, what they save from your website, and how much traffic your site gets when you pin new content. With Pin insights, you can get data about your audience and learn what your customers want.
More information: Pinterest Analytics
Other Social Media-Related Web Applications
With the explosive growth of social media predicted to continue rising, many new tools and technologies are being developed to help business engage and make sense of social data.
Here are some other social media applications. Keep in mind that web technologies are continually evolving. If anything changes in the list below, please let us know.
Wunderlist
A task management tool with a social twist. Create professional and personal task lists and share these lists with family, colleagues and friends.
SDL/Alterian
SDL Web (formerly Alterian) is an all-in-one global web experience management solution that lets you create engaging digital experiences with your customers.
Answerbase
Create social Q&A communities. The Answerbase Q&A Platform facilitates users being able to ask questions, view Q&A content, and get their questions answered.
Appinions
Appinions, makers of an influence analytics marketing platform built on patented natural language processing and social network analysis technology was acquired by ScribbleLive, a content marketing and live publishing SaaS platform for planning, creating and distributing content. Marketers can optimize their campaigns by quickly finding, tracking and connecting with opinion leaders who are most likely to influence a trend, idea, product or brand. Appinions enables brands to view the web through the lens of people’s opinions. The software provides answers to questions like “what should we write about?”, ”what keywords do we use to make content discoverable?”, etc.
ViralHeat
Viralheat is part of Cision, a global media intelligence software company. Viralheat is a powerful data analytics application that delivers insights from social media analytics. It is a highly scalable social media analytics and management platform. Viralheat offers predictive social analytics and a comprehensive social media management stream combining monitoring, publishing, analytics and reporting for all major social networks in an intuitive interface. Customers can schedule and publish updates, access metrics and KPI, track conversations, and deliver presentation-ready reports.
Bambuser
Broadcast live using your webcam or mobile device, share to your blog or favorite social network and engage with your viewers. Share via your smartphone and stream content to your blog.
BlogDash
BlogDash brings brands and bloggers together. Bloggers choose the kinds of opportunities they would like to be contacted about.
BrandWatch
BrandWatch lets you tap into the power of social listening about your brand, your products or your market with pinpoint accuracy.
Buzzflash
Buzzflash is part of the Truthout community – an independent platform for transformative ideas featuring daily headlines aimed at inspiring direct social action and participation.
CircleCount
CircleCount is a Google+ education tool. CircleCount lets you discover all of the Google+ circles following your profile. If your profile isn’t already being tracked on CircleCount.com, you can easily add your Google Plus profile and it will start tracking your circles.
Commun.it
Commun.it lets you manage your Twitter relationships, focus on influencers and customers, manage multiple profiles and schedule posts, and view Twitter analytics data.
Contax.io
Contaxio monitors your friends and followers on Twitter and provides detail to help you decide when to follow back.
Conversocial
Conversocial provides cloud-based social customer service solutions that help brands improve their customer experience and operational efficiency by managing the flow of customer service enquiries and discussions on social media channels like Twitter, Facebook, Instagram and YouTube.
SocialStudio
Social Studio lets you understand which topics are generating interest and where the most influential conversations are happening, then use that information to make better business decisions.
Disqus
Disqus is a social tool that helps improve conversations online. Disqus is used by millions of websites covering just about every topic imaginable.
Echofon
Echofon provides users with full featured, clean social apps for Facebook and Twitter. Echofon apps notify you of messages and mentions. Echofon for Twitter means you’ll never read a tweet twice by avoiding duplicate alerts on different devices, makes viewing and sharing photos, videos, locations, and links simple, and Echofon for Facebook provides simple, streamlined navigation and an uncluttered Facebook experience, browse your newsfeed and timelines, comment and like with ease and post videos or photos.
Everytime
Everytime is a creative social media tool. With Everytime, you can save moments from Youtube, Vimeo, Soundcloud and any media to your computer. Those moments are then easy to share, publicly or privately, easy to discuss about and easy to find.
Icerocket
Icerocket is a social search engine which lets you search Facebook, the blogosphere, Twitter, or all of these for any keywords you like.
GroupHigh
GroupHigh is a blogger outreach tool that lets you filter, search, and sort to find and prioritize your blogger outreach based on which bloggers are active and building communities on popular social networks. GroupHigh makes it easy to build a list of bloggers based on content, location, topics, and more.
Klout
Klout is a website and mobile app that helps you analyze user’s social media influence via the “Klout Score”, which is a numerical value between 1 and 100. You can use Klout to suggest shareable content that your audience hasn’t seen yet, and track how retweets, likes, and shares affect your Klout Score.
KnowAboutIt
KnowAboutIt is a simple service that monitors popular news sources for stories that are generating a lot of conversation. The stories are gathered from the Know About It system from the past 24 hours, and are ranked by the number of comments that the stories attract.
LiveFyre
LiveFyre lets you capture conversations from the social web.
TailWind
Tailwind is a Pinterest marketing, analytics, and management tool. It lets you schedule pins, monitor Pinterest, analyze industry trends and measure results and performance across Pinterest.
Viralwoot
Viralwoot is a Pinterest-based social media marketing platform for small and medium-sized businesses. You can add multiple accounts and view how your pins are performing, find which are your top performing boards, etc. with built-in analytics reports.
TweetReach
TweetReach allows you to measure the reach of your tweets for searches, keywords, and hashtags. TweetReach shows you the estimated potential of the tweets for your given query.
Keyhole
Keyhole is a real-time social media tracking service that lets users track keywords, hashtags, and URLs on Twitter and Instagram. Users can monitor their analytics using easy to understand visual reports.
Riffle
Riffle by CrowdRiff integrates with every Twitter platform (Twitter.com, Shoutlet, Lithium, etc) and provides you with insight into the current and potential value of Twitter users, engagement, interest, and real-time social monitoring tools. It integrates with most popular Twitter platforms allowing users to easily add it into their existing social media activities.
Merchii
Merchii lets you link consumers, online merchants, and bloggers by tagging images on the web. Approved users can earn money from every purchase made.
MutualMind
MutualMind provides a complete social data platform for conducting social business One web-based solution gives you all the tools you need to display data on collaborative screens, detect moments or trends in the data and route the insights back to the enterprise instantly.
Unified Social / PageLevel
Unified Social acquired PageLever, a leading Facebook analytics company, in January 2013. Since being acquired, Pagelever’s comprehensive, real-time reporting has been integrated with Unified Social’s operating platform. These tools are part of a complete marketing suite for top global brands and agencies to aggregate, warehouse and activate their social data.
Refollow
Refollow lets you find a targeted audience, measure and manage your social media presence.
RetweetRank
Find out how influential are you on Twitter.
Searchmetrics
Searchmetrics lets you see important key performance indicators such as the visibility of a page in social media.
SimplyMeasured
SimplyMeasured lets you analyze and understand conversations, the audiences, and competitors that matter to you across all social channels.
SocialBakers
SocialBakers delivers powerful social media stats that let you see how your social performance stacks against the competition and wider industry benchmarks. You can create, manage, and optimize all your Twitter and Facebook ads in one place, quickly identify your best content and top posting times, gain powerful insights about your audience, and track your brand’s performance over the long term.
Synthesio
Synthesio is a social intelligence and social listening tool. Synthesio provides scalable monitoring and analytics solutions to hundreds of global agencies and brands. Users can cut through the social noise, listen into the conversations that matter, measure their online reputation, manage their consumer relationships and boost their social activities’ ROI.
Sysomos
Sysomos monitors billions of conversations and helps you monitor, analyze, gather insights and make decisions that allow you to create better services and products for your customers. Simply type in your keyword and instantly see what people are saying both in real-time and historically on any topic across all social channels. Discover influencers, find new and related topics, and gain valuable insights into the audiences and communities that matter most to you.
ThisMoment
ThisMoment helps businesses engaging with everyone everywhere. Depending on what business you run, ThisMoment’s Content Cloud helps you find, mix and share a variety of content through many channels across the Enterprise.
Trackur
Trackur provides fast, affordable, and simple social media monitoring of all social media and mainstream news, including GooglePlus, Twitter, Facebook and many more.
TrapIt
Trapit is lets you easily support your sales enablement, social selling, and employee advocacy efforts by providing relevant content to your employees. With the click of a button, teams can share content with their social networks, prospects, and customers.
Tweepi
Tweepi provides a number of different ways to search for users that could be interested in your brand. Once you find your targeted group of users, you can then easily interact with them by ‘following’, ‘adding to list’ or ‘@mentioning’ them. Twitter notifies those users via mobile notifications and email, and if they are interested, they can check your profile and follow back.
Followadder
Followadder provides you with automated social networking Instagram management tools. It lets you get real Instagram followers, real photo likes and comments, follow/unfollow Instagram users, schedule posts, like back photos, access automated photo liker and automated direct message, create lists, search by hashtag, and more.
Twellow
Twellow is like the Yellow Pages for Twitter. You can search for followers on Twitter in hundreds of business categories or search your geographical area.
TwentyFeet
TwentyFeet provides users with a powerful social reporting tool that lets you visualize your Twitter, Facebook, YouTube and Instagram accounts along with any other service you use. You can quickly discover which of your tweets, posts, videos or photos get the most engagement.
TwitterFall
Twitterfall is based in the UK and allows users on Twitter to view upcoming trends and patterns posted by other Twitter users in the form of tweets.
Wajam
Wajam displays search results of what your friends are sharing online above your normal search results.
Addictomatic
Instantly create a page with the latest buzz on any chosen topic.
Bitly
Bitly lets you share, track and analyze your links.
MyTopTweet
My Top Tweet is a simple social monitoring tool that shows your top performing tweets.
SocialMention
SocialMention is a real-time social media search engine and analysis platform.
Twazzup
Twazzup provides real-time analytics and monitoring for Twitter.
TweetDeck
TweetDeck is a tool for real-time tracking, organizing, and social engagement on Twitter.
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We hope that you have found this information useful. To learn more about using WordPress to grow your business online, please see our related posts section below.
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"If you're new to WordPress, this can stand on its own as a training course and will stay with you as you progress from beginner to advanced and even guru status." - Bruce (Columbus, Ohio)