Managing online reputation should not be avoided if you want your business to grow.
In this article, we look at a plugin for WordPress users that can help you avoid the escalation of problem reviews about your services through effective user review management.
Presenting …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that can help you increase the number of positive reviews for your company, services and products, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your business website back-end for immediate attention by the business owner.
This simple filtering process ensures more positive 3rd-party reviews and happier customers where the service has been less than stellar.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask visitors to rate you. (Screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
What Happens When Customers Submit Positive Ratings?
Users rate your products with a simple 5-star system. (Product screenshot: Power Online Reviews )
When users submit a good rating (e.g. “4″), they are asked to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Customers who give good ratings are invited to leave a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of their experience with your company, services and products …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Screenshot: Power Online Reviews )
What Happens When Customers Leave Poor Feedback?
Negative ratings can have a serious impact on your business if issues are not immediately addressed. (Source: plugin website)
Users who submit a poor rating (e.g. ”3″ or less) are not sent to third-party review sites.
Instead, the review is saved to your admin area, giving you the option to engage with the user and hopefully turn the situation around.
The plugin stores negative feedback from users on your site. (Product screenshot sourced from Power Online Reviews )
More info: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews installs like any plugin. Simply upload a zip file that contains the plugin to your Plugin folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can damage your business. Positive reviews can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional plugin benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you create an effective process that filters bad visitor feedback and allows only positive content about your products or services to get through, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews offers a number of great features to web site owners. Here are just a few:
User Features
- Easy collection of customer feedback.
- Central management of customer feedback on your site.
- Ethical and legitimate management of favorable and negative reviews.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and can be used on any computer, or smart device.
Your user feedback is centrally stored in the “Manage Feedbacks” area. (Image: Power Online Reviews )
Click on an item to view user comments. (Screenshot: Power Online Reviews )
Administration Features
- All forms are automatically generated as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Add business image. Customize title/prompt and default formatted text. Edit form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating option or higher will be regarded as being a “good” review (e.g. ”4”). Everything below this level will be considered a “bad” review and held ”Manage Feedbacks” screen, so visitors will not be asked to continue to the 3rd-party review sites). Other editable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Product screenshot source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, 100% refund guarantee.
Product Pricing
- Single Site Personal License – Install the plugin on one site that you own. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing when this article was published. This may not be the actual price set by the software author when you visit the website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Companies are ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to begin managing your online reputation.
For complete details, visit the plugin website here: Power Online Reviews – Easy User Reviews Management For WordPress
***
***