Managing online reputation is important in the online economy.
In this article, we look at a simple yet effective WordPress plugin that can help you avoid the escalation of negative reviews about your services through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Management Of Client Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that lets you legally and ethically manage customer reviews, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This process helps to create more positive 3rd-party reviews and happier customers where the service has been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask users to rate your products. (Screenshot above sourced from plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your product or service with a one-click rating feature and submit their response.
Good Customer Ratings
Visitors rate your products or services using a simple 5-star rating system. (Screenshot: plugin website)
Customers who submit positive ratings (e.g. “4″) are then invited to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Users who give positive ratings are asked to write a review on a third-party review site. (Screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Screenshot source: Power Online Reviews website)
Poor User Rating
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Image source: Power Online Reviews website)
Customers who leave negative feedback (e.g. ”3″ or less) are not sent to third-party review sites.
Instead, the reviews are saved in your site, giving you the option to contact the customer giving you a bad name in public.
The plugin stores negative comments from customers on your site. (Screenshot source: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Quick Installation
Power Online Reviews installs like every other WP plugin. Simply upload it to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can seriously harm your business. Positive reviews can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you have an effective system in place for filtering negative customer reviews and letting through only positive comments about your business, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Features
Power Online Reviews offers a number of features to WP users. Here are just a few of these:
Features For Local Business Users
- Collect visitor feedback easily.
- Review customer feedback on your site.
- Manage good and poor reviews ethically.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on any computer, or portable device.
All customer feedback is centrally stored in the “Manage Feedbacks” section. (Image: Power Online Reviews )
Click on a record to view user feedback. (Screenshot above sourced from plugin website)
Administration Settings
- All forms are automatically generated as soon as the plugin is activated.
- Review forms are completely editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum “good” rating level (e.g. “3″).
Customize your review form. (Screenshot sourced from Power Online Reviews )
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, full refund guarantee.
Product License Price
- Single Site Licensing – Can be installed on one site that you own. Cost = $9.75
- Multi-User – Install the plugin on multiple as many of your own sites as you like. Cost = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can be included for sale with site installation (passing on single user license). Price = $37.00.
Note: Price details for this product can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing above was current when this review was written. This may or may not be the actual price set by the plugin author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing details here:
Additional Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies are currently missing out on opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. This plugin offers a simple, easy and inexpensive solution to begin managing your customer feedback.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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