Are you ignoring your online reputation?
In this article, we’ll explore a simple plugin for WordPress users that lets you legally and ethically manage your customer reviews.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – WordPress Plugin For Customer Reviews Management
Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows any business to increase their number of positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This helps to generate more positive 3rd-party reviews and improves customer experience where the service may have been below standard.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How It Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask visitors to rate you. (Source: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
What Happens When Users Submit Good Feedback?
Users rate your services with a simple 5-star system. (Screenshot above sourced from Power Online Reviews website)
Users who leave a positive rating (e.g. ”5″) are then invited to share their review on one or more third-party review sites …
Visitors who give positive feedback are invited to provide a review on a 3rd-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of your company, services or products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Screenshot: plugin website)
Negative Customer Rating
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: plugin website)
When users submit negative ratings, they are not sent to third-party review sites.
Instead, the customer review is saved on your site, giving you the option to engage with the customer and also minimize the possibility of users venting or posting negative comments on Facebook, forums, or other 3rd-party review sites.
The plugin stores poor feedback from users on your site. (Product screenshot: Power Online Reviews website)
Go here to learn more about the plugin: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Fast And Easy To Install And Configure
Power Online Reviews installs just like every plugin. Simply upload a zip folder that contains the plugin files to your Plugin folder via your administrator section and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Bad Reviews
Negative comments can damage your business. Great feedback can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you create an effective process to filter bad visitor reviews and allow only positive comments about your products or services to get through, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many unique features to website owners. Here are just a few of these:
User Features
- Easy collection of user feedback.
- Central management of user feedback on local business website.
- Manage positive and poor reviews ethically.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and display correctly on all computers or tablet screens, or smart devices.
Your customer feedback is centrally stored in the Feedback Management screen. (Product screenshot: plugin website)
Click on a record to view customer comments. (Product screenshot: Power Online Reviews )
Plugin Admin Settings
- Forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Add business image. Display title/prompt and text. Edit form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum ”positive” star rating option.
Your review form is completely editable. (Screenshot above sourced from Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, full refund guarantee.
Product Cost
- Single – Install the plugin on one of your own domains. Cost = $9.75
- Multi-User Licensing – Install the plugin on all as many of your own domains as you like. Cost = $29.00.
- Developer License – Can be installed on all sites that you own. Install the plugin on any client site as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Price = $37.00.
Please Note: Price details for the product depends on whether there are any promotions or limited-time specials being offered. Currently, the product retails for the prices shown above. This may not be the actual price charged by the product seller when you visit the product website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many businesses all around the world are missing out on opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and inexpensive solution to begin managing customer feedback on your website.
For more information, check out the plugin here: Power Online Reviews – Client Feedback Management Plugin For WordPress
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