Do you have an effective system in place for managing your online reputation?
In this article, we review a WordPress plugin that lets you legally and ethically manage customer feedback.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Management Of Customer Reviews
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that fast, simple and easy way to help you generate masses of positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This ensures more positive third-party reviews and improves customer satisfaction where the service may have been below par.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask visitors to rate your business. (Screenshot: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your service or product using a 5-star rating feature and submit their feedback.
Good User Ratings
Users rate your products with a simple 5-star rating system. (Source: plugin website)
When users submit good ratings, they are invited to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Visitors who leave positive feedback are asked to submit a review on a third-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
Poor Customer Rating
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Image: Power Online Reviews website)
When customers submit poor feedback, they are not sent to 3rd-party review sites.
Instead, the review is saved in your website, giving you the opportunity to engage with the user and hopefully turn them back into a happy customer.
The plugin captures poor comments from customers on your site. (Product screenshot sourced from Power Online Reviews website)
More info: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Fast And Easy To Install And Configure
Power Online Reviews installs like every plugin. Simply upload the plugin file to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can seriously damage your business. Great reviews can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the situation before things get worse.
Some additional benefits of the plugin include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start to repair the damage by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you create an effective ”gateway” that filters poor visitor feedback and allows only positive comments about your products or services to pass through, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers a number of great features to website owners. Here are just a few:
User Features
- Easy collection of customer feedback.
- Customer feedback is centrally managed on local business website.
- Legitimate management of favorable and bad reviews.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on any computer or tablet screen, and smartphone device.
All customer feedback is centrally stored in the Feedback Management screen. (Screenshot source: plugin website)
Click on a record to view visitor feedback. (Source: Power Online Reviews )
Administration Settings
- Forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” rating option.
Your review form is fully editable. (Image source: Power Online Reviews website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, thirty day, 100% refund guarantee.
Software Price
- Single – Can be installed on 1 site that you own. Price = $9.75
- Multi-User – Can be installed on all sites that you own. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Install the plugin on any client site for payment or as part of a paid service. Can be sold or flipped with site installation (transferring single user license). Cost = $37.00.
Please Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. The price shown above was correct at the time this article was written. This may not be the actual price set by the plugin author when you visit the plugin site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing here:
Additional Info
For ”how to” videos of the plugin, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies everywhere are currently missing out on opportunities to create happier customers and retain existing ones because they are not managing their online reputations. Power Online Reviews offers a simple, easy and inexpensive solution to manage user feedback on your website.
For full details, check out the plugin here: Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
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