How good is your reputation online?
In this article, you will learn about a simple yet effective WordPress plugin that lets you legally and ethically manage user feedback.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Client Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to third-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This simple filtering process can help to ensure the submission of more positive 3rd-party reviews and happier customers where the service may have been below standard.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask visitors to rate your business. (Image source: Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
Good User Ratings
Customers rate your services or products using a simple 5-star system. (Screenshot source: Power Online Reviews website)
When customers leave a positive rating (e.g. “4″), they are asked to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who leave good feedback are asked to provide a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of their experience with your business, services and products …
The plugin sends customers who leave good feedback to your third-party review pages. (Image source: plugin website)
What Happens When Users Leave Bad Feedback?
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot: Power Online Reviews )
When users submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the comments are saved locally, giving you the opportunity to engage with the user and also minimize the possibility of users venting or posting damaging comments on Facebook, forums, or other popular review sites.
The plugin captures negative feedback from visitors on your site. (Image: Power Online Reviews )
More info: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Minutes
Power Online Reviews installs like every plugin. Just upload it to your Plugin folder via your admin user section and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Poor Reviews From Spreading
Bad reviews can ruin your reputation. Positive comment can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you have a ”net” in place that filters bad visitor feedback and promotes positive comments about your products and services, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Features
Power Online Reviews offers many features to WordPress users. Here are just some:
User Features
- Collect user feedback easily.
- Central management of customer feedback on your website.
- Ethical management of favorable and negative reviews.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the attention of business owner.
- All forms are fully responsive and can be used on all computers or tablet screens, or mobile devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Image: plugin website)
Click on an item to view user feedback. (Screenshot above sourced from Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum ”positive” feedback option.
Edit your review form. (Screenshot: plugin website)
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, full refund guarantee.
Software Pricing
- Single – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User – Install the plugin on multiple of your own sites. Price = $29.00.
- Developer License – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. Currently, the product is being retailed for the amounts shown above. This may not be the actual pricing set by the plugin seller when you visit the product website and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses are currently missing out on opportunities to create happier customers and retain existing ones because they are not effectively monitoring their online reputations. This plugin offers a simple way to begin managing your customer reviews.
For more information, check out the plugin here: Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
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