Do you have an online reputation management strategy in place for your business?
In this article, we discuss a tool for WordPress users that lets you legally and ethically manage customer reviews.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, easy and simple way to help you generate masses of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This simple sorting process can help you create more third-party reviews that are positive and happier customers where the service has been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask users to rate your services. (Product screenshot source: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your services using a one-click rating feature and submit their response.
Good User Ratings
Users rate you with a simple 5-star system. (Source: Power Online Reviews )
When customers submit a good rating, they are asked to share their review on one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Visitors who give positive feedback are invited to provide a review on a 3rd-party review site. (Screenshot above sourced from Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review of their experience with your business, services or products …
The plugin sends visitors who leave positive ratings to your third-party review pages. (Screenshot: plugin website)
Negative User Rating
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Source: Power Online Reviews )
When customers submit a poor rating, they are not sent to third-party review sites.
Instead, the reviews are saved locally, giving you the option to contact the customer and hopefully turn the situation around.
The plugin stores poor feedback from customers on your site. (Product screenshot: Power Online Reviews )
Go here to learn more: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Fast And Simple To Install And Use
Power Online Reviews installs like every WordPress plugin. Just upload the plugin file to your Plugins folder via your WordPress dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can kill your business. Great feedback can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional benefits of using the plugin include the following:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a ”net” that filters bad customer reviews and allows only positive comments about your products or services to pass through, you can confidently begin to increase your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to web site owners. Here are just some of these features:
Features For Business Users
- Allows easy collection of user feedback.
- Centrally manage customer feedback on your website.
- Ethical and legitimate management of positive and negative reviews.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers or tablet screens, and smart devices.
Your customer feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: plugin website)
Click on an item to view visitor comments. (Screenshot sourced from Power Online Reviews )
Plugin Administration Features
- Forms are automatically generated when plugin is activated.
- All review forms are completely customizable.
- First Review Form: Display image of business. Add title/prompt and text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” star rating level (e.g. “3″).
Your review form is fully editable. (Screenshot sourced from Power Online Reviews )
Plugin Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, full money-back guarantee.
Software Pricing
- Single Edition – Install the plugin on one of your own sites. Cost = $9.75
- Multi-User – Can be installed on all as many of your own sites as you need. Price = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for the product can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the plugin sells for the prices shown above. This may not be the actual price charged by the product seller when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing information here:
Additional Info
For a demo video of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses are currently ignoring opportunities to attract new customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple way to manage your customer feedback.
For more information, visit the plugin website here: Power Online Reviews – WordPress Plugin For Managing Customer Feedback
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