Do you know what people are saying about you online?
In this article, we’ll look at a simple WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective user review management.
Let’s Review …
Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that third-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for immediate attention by the business owner.
This simple sorting process can help you create more positive third-party reviews and happier customers where the service may have been below standard.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp)
How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your services or products. (Product screenshot: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your products and services with a one-click rating feature and submit their response.
Good Customer Rating
Customers rate your business with a simple 5-star system. (Product screenshot: Power Online Reviews )
When customers leave a positive rating (e.g. ”4” or “5”), they are asked to add a review to one or more third-party review sites (you specify which 3rd-party review sites to display) …
Users who leave good ratings are invited to leave a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Screenshot: plugin website)
What Happens When Customers Submit Bad Feedback?
Negative feedback can have a serious impact on your business if issues are not immediately addressed. (Screenshot: Power Online Reviews )
When users submit negative ratings, they are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to all complaints and hopefully turn the situation around.
The plugin captures negative comments from users on your site. (Image source: Power Online Reviews website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Quick And Easy To Install And Configure
Power Online Reviews is very easy to install. Simply upload a zip folder containing the plugin files to your Plugins folder via your admin user area and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Bad reviews can damage your reputation. Great reviews can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective ”gateway” in place to filter bad visitor reviews and promote only positive comments about your products or services, you can confidently begin increasing your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many unique features to website owners. Here are just some:
Features For Business Users
- Easy collection of user feedback.
- Review customer feedback on your website.
- Manage positive and poor reviews ethically.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, tablets, and smartphone devices.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot: plugin website)
Click on an item to view visitor comments. (Product screenshot: Power Online Reviews website)
Plugin Administration Features
- All forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” star rating option.
Your review form is completely editable. (Image source: Power Online Reviews )
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main website.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, full refund guarantee.
Software Pricing
- Single License Edition – Install the plugin on a single of your own domains. Price = $9.75
- Multi-User – Install the plugin on all of your own sites. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on any client site as part of a paid service. Can be flipped with site installation (passing on single user license). Cost = $37.00.
Please Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price shown above was correct when this article was written. This may not be the actual price set by the software author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price here:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many businesses everywhere are ignoring opportunities to attract new customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive way to manage customer feedback on your website.
For complete details, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Management Of User Feedback
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