Do you have an online reputation management strategy in place for your business?
In this article, we explore a simple tool for WordPress users that can help you avoid the escalation of negative reviews about your services through effective user review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Managing Customer Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that can help you get more positive reviews for your company, services and products, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This can help to ensure the submission of more positive third-party reviews and improves customer satisfaction where the service has been below standard.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services or products. (Screenshot above sourced from plugin website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products or services.
Good User Ratings
Customers rate your products using a simple 5-star system. (Source: plugin website)
Customers who submit good feedback (e.g. “4″) are invited to add a review to one or more third-party review sites …
Visitors who give positive feedback are asked to provide a review on a third-party review site. (Source: plugin website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of your company, services and products …
The plugin sends customers who leave good feedback to your third-party review pages. (Product screenshot: plugin website)
What Happens When Customers Leave Negative Ratings?
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Product screenshot source: plugin website)
When users submit bad feedback (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, giving you the option to engage with the user and also avoiding them venting or posting negative remarks on Facebook, social media sites, or other popular review sites.
The plugin stores poor comments from visitors on your site. (Image source: plugin website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Quick And Simple To Install And Use
Power Online Reviews installs just like every other plugin. Simply upload it to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative comments can seriously harm your business. Great reviews can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Client Reviews With Confidence: Once you have a ”net” in place that filters poor customer reviews and allows only positive comments about your products or services to pass through, you can confidently begin increasing your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to website owners. Here are just some of these features:
User Features
- Allows easy collection of user feedback.
- Centrally manage user feedback on your site.
- Ethical management of good and poor reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on any computer, and smart device.
Your visitor feedback is stored centrally in the “Manage Feedbacks” area. (Image: Power Online Reviews )
Click on a record to view user comments. (Image: plugin website)
Administration Features
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Display business image. Display title/prompt and default formatted text. Edit form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Choose which rating option or higher constitutes a “good” review (e.g. ”4”). Everything below the level you set will be considered a “bad” review and held in your site, so visitors will not be asked to proceed to the third-party review sites). Other customizable features of this section include the submit button background color, and submit button text colour.
Your review form is fully editable. (Product screenshot: Power Online Reviews website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site pages.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, 30 day, 100% refund guarantee.
Product Price
- Single User Licensing – Can be installed on 1 of your own sites. Cost = $9.75
- Multi-User License Edition – Can be installed on multiple as many of your own sites as you like. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The cost of purchasing this product depends on whether there are any promotions or limited-time special offers. The price above was current at the time this article was written. This may not be the actual pricing charged by the plugin seller when you visit the product site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Companies all over the world are currently missing out on opportunities to attract new customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple, easy and inexpensive solution to begin managing customer feedback on your site.
For more details, check out the plugin here: Power Online Reviews – WordPress Plugin For Easy Customer Feedback Management
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