Online reputation management should not be ignored if you want your business to grow.
In this article, we look at a simple yet effective tool for WordPress users that can help you avoid the escalation of negative reviews about your business through effective user review management.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Managing Customer Feedback
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that fast, simple and easy way to generate a lot more positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This simple screening process can help you create more positive third-party reviews and happier customers where the service may have been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask visitors to rate your services or products. (Product screenshot: Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your business.
What Happens When Users Leave Positive Ratings?
Customers rate your products or services using a simple 5-star system. (Screenshot sourced from Power Online Reviews website)
When users leave a positive rating (e.g. ”5″), they are then asked to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who leave good ratings are invited to leave a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave a positive review of their experience with your business, services and products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Source: plugin website)
Bad Customer Ratings
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot sourced from Power Online Reviews )
Customers who leave negative ratings are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the opportunity to contact the user and hopefully turn the situation around.
The plugin stores poor feedback from customers on your site. (Screenshot: Power Online Reviews )
Go here to learn more: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In Very Little Time
Power Online Reviews installs like every other plugin. Just upload a zip folder containing the plugin files to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously kill your reputation. Good feedback can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you create an effective ”net” to filter negative visitor reviews and allow only positive comments about your products or services through, you can confidently increase your campaigns and client requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to WP users. Here are just some of these:
User Features
- Collect user feedback easily.
- Centrally manage customer feedback on your website.
- Ethical and legitimate management of good and bad reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, and smart device.
Your customer feedback is centrally stored in the “Manage Feedbacks” screen. (Product screenshot source: Power Online Reviews )
Click on an entry to view customer feedback. (Product screenshot source: Power Online Reviews website)
Plugin Administration Settings
- Forms are instantly created as soon as you activate the plugin.
- Review forms are completely customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating option or higher will be considered a “good” review (e.g. ”4”). Everything below the level you specify will be deemed a “bad” review and held locally, so your visitors will not be invited to submit comments to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Edit your review form. (Screenshot above sourced from plugin website)
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, full money-back guarantee.
Plugin Pricing
- Single Site License – Install the plugin on one domain that you own. Cost = $9.75
- Multi-User – Can be installed on multiple of your own domains. Cost = $29.00.
- Developer Licensing – Install the plugin on any site you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin is being retailed for the pricing shown above. This may or may not be the actual price set by the product author when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Companies all over the world are missing out on opportunities to attract new customers and boost their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple, easy and affordable solution to manage customer reviews on your site.
For more information, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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