Do you have an online reputation management strategy?
In this article, we explore a simple tool for WordPress users that allows you to legally and ethically manage customer feedback.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Client Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that allows any business to third-party review sites, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to your website back-end for immediate attention by the business owner.
This simple process helps to generate more positive third-party reviews and improves user satisfaction where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How The Plugin Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask users to rate your services. (Image: Power Online Reviews )
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your service or product using a 5-star rating feature and submit their response.
What Happens When Customers Leave Good Ratings?
Visitors rate your products or services with a simple 5-star rating system. (Screenshot source: Power Online Reviews )
Users who submit good ratings are then invited to add a review to one or more 3rd-party review sites …
Customers who leave positive feedback are asked to submit a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review …
The plugin sends users who leave positive feedback to your third-party review pages. (Screenshot sourced from Power Online Reviews )
Negative User Ratings
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from Power Online Reviews )
Users who submit poor feedback (e.g. ”3″ or less) are not sent to third-party review sites.
Instead, the review is saved locally, allowing you to respond directly to any dissatisfaction and hopefully turn the situation around.
The plugin captures poor feedback from customers on your site. (Product screenshot: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Fast And Simple To Install And Set Up
Power Online Reviews is quite easy to install. Simply upload a zip folder containing the plugin files to your Plugin folder via your WP dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Poor reviews can hurt your business. Great reviews can grow revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you create an effective ”net” for filtering bad visitor reviews and letting through only positive comments about your business, you can confidently begin increasing your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many great features to web site owners. Here are just some of these features:
User Features
- Collect customer feedback easily.
- Central management of customer feedback on local business website.
- Manage good and negative reviews ethically.
- Good reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on any computer, and mobile device.
Your customer feedback is centrally stored in the Feedback Management section. (Source: plugin website)
Click on a record to view customer comments. (Screenshot above sourced from Power Online Reviews website)
Plugin Admin Settings
- Forms are instantly created as soon as the plugin is activated.
- All review forms are fully editable.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating number or above will be regarded as being a “good” review (e.g. ”4”). Everything below this level will be deemed a “bad” review and held feedback management area, so your visitors will not be asked to continue to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Edit your review form. (Screenshot: Power Online Reviews )
Plugin Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website pages.
Product Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, 30 day, full refund guarantee.
Software Pricing
- Single User Licensing – Can be installed on one of your own domains. Cost = $9.75
- Multi-User Personal License – Can be installed on all as many of your own domains as you want. Price = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can be flipped with site installation (transferring single user license). Price = $37.00.
Please Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. Currently, the software is selling for the amounts shown above. This may not be the actual price set by the plugin seller when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how to” videos showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Many businesses everywhere are currently ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and inexpensive solution to manage your online reputation.
For more details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress
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