How well do you manage your online reputation in the digital economy?
In this article, you will learn about a plugin for WordPress users that lets you legally and ethically manage user feedback.
Let’s Review …
Power Online Reviews – WordPress Plugin For Managing User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you generate more positive reviews for your business, services or products, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This process helps to create more positive third-party reviews and improves customer satisfaction where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask users to rate your services. (Image: plugin website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your business.
What Happens When Customers Leave Good Ratings?
Customers rate your products with a simple 5-star rating system. (Screenshot above sourced from Power Online Reviews website)
When customers submit positive ratings, they are then asked to add a review to one or more third-party review sites …
Customers who leave good feedback are invited to leave a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends users who leave positive feedback to your third-party review pages. (Product screenshot: plugin website)
What Happens When Customers Submit Poor Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot source: plugin website)
Users who submit poor ratings (e.g. “1″) are not sent to 3rd-party review sites.
Instead, the reviews are saved on your site’s admin area, allowing you to respond directly to any unhappy customers giving you a bad name in public.
The plugin stores poor feedback from users on your site. (Product screenshot: Power Online Reviews website)
Learn more here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugin folder via your administrator account and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Poor reviews can kill your business. Great feedback can grow revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits of the plugin include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective ”net” in place for filtering poor visitor feedback and letting through only positive content about your products or services, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many features to WordPress users. Here are just some of these features:
Features For Business Users
- Collect visitor feedback easily.
- Centrally manage user feedback on your site.
- Ethical management of good and poor reviews.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and can be used on all computers or tablet screens, and smartphone devices.
Your customer feedback is stored centrally in the Feedback Management area. (Product screenshot source: plugin website)
Click on an entry to view customer feedback. (Source: Power Online Reviews website)
Admin Features
- Forms are automatically created as soon as you activate the plugin.
- All review forms are fully editable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum “good” star rating option.
Your review form is completely editable. (Source: plugin website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site pages.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is sold with a risk-free, thirty day, complete money-back guarantee.
Plugin Price
- Single – Install the plugin on a single domain that you own. Cost = $9.75
- Multi-User – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The cost of purchasing the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. The price above was correct at the time this review was written. This may not be the actual price set by the product seller when you visit the site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current pricing details here:
Additional Info
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies all around the world are currently ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy solution to begin managing user feedback on your site.
To learn more, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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