Do you have an effective online reputation management strategy?
In this article, we’ll look at a simple tool for WordPress users that can help to avoid the escalation of problem reviews about your products through effective user review management.
Announcing …
Power Online Reviews – WordPress Plugin For Managing Customer Reviews
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that allows you to manage user reviews, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to your business website back-end for attention by the business owner.
This process helps to create more 3rd-party reviews that are positive and improves customer satisfaction where the service has been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask visitors to rate your services. (Product screenshot: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services.
What Happens When Users Leave Positive Feedback?
Users rate you using a simple 5-star system. (Source: Power Online Reviews website)
Customers who submit a positive rating are then invited to add a review to one or more 3rd-party review sites …
Users who leave positive feedback are invited to submit a review on a 3rd-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review of your business, services or products …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Product screenshot source: Power Online Reviews website)
What Happens When Customers Submit Negative Ratings?
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Product screenshot source: Power Online Reviews )
When users submit a negative rating (e.g. ”1”, “2”, or even “3”), they are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, giving you the option to contact the customer and also avoiding them venting or posting damaging comments on Facebook, social media sites, or other popular review sites.
The plugin captures negative feedback from visitors on your site. (Screenshot: Power Online Reviews )
Learn more here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your website:
Ready To Go To Work In Minutes
Power Online Reviews is really easy to install. Simply upload a zip file containing the plugin files to your Plugins folder via your WordPress admin section and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Poor reviews can seriously kill your reputation. Great feedback can grow revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the situation before things get out of hand.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you have a ”net” in place to filter bad visitor reviews and allow only positive comments about your business, products or services through, you can confidently increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews offers many great features to WP users. Here are just some:
User Features
- Collect visitor feedback easily.
- Central management of customer feedback on your site.
- Legitimate management of good and negative reviews.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, tablet, or smart device.
Your customer feedback is stored centrally in the Feedback Management section. (Product screenshot: Power Online Reviews website)
Click on a record to view user comments. (Screenshot: Power Online Reviews )
Plugin Admin Settings
- Forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating option or above will be considered a “good” review (e.g. “3″). Everything below this number will be considered a “bad” review and captured in your site, so visitors will not be asked to submit comments to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text colour.
Customize your review form. (Screenshot above sourced from plugin website)
Useful Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main website.
Plugin Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, full money-back guarantee.
Plugin Cost
- Single – Install the plugin on one domain that you own. Cost = $9.75
- Multi-User – Install the plugin on all as many of your own domains as you want. Price = $29.00.
- Developer – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: The cost to purchase the product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the current pricing when this content was published. This may not be the actual price charged by the product developer when you visit the plugin site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses all around the world are missing out on opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy way to begin managing user reviews on your website.
To learn more, visit the plugin website here: Power Online Reviews – Easy Client Feedback Management For WordPress
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