Do you have an effective system in place for managing your online reputation in the digital economy?
In this article, we look at a simple WordPress plugin that lets you legally and ethically manage your customer reviews.
Let’s Review …
Power Online Reviews – WordPress Plugin For Managing Client Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that allows any business to 3rd-party review sites, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This simple process helps to create more positive third-party reviews and happier customers where the service may have been less than stellar.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp)
Power Online Reviews – How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask customers to rate your services or products. (Screenshot: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services or products.
What Happens When Users Submit Good Ratings?
Users rate your services using a simple 5-star rating system. (Image: Power Online Reviews )
Customers who submit a positive rating are invited to add a review to one or more third-party review sites …
Visitors who give positive feedback are asked to provide a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave their positive review …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Screenshot sourced from plugin website)
Poor User Rating
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Source: plugin website)
Customers who leave a bad rating are not sent to third-party review sites.
Instead, the review is saved locally, giving you the option to contact the user and also minimize the possibility of customers wanting to vent or post damaging remarks on Facebook, forums, or other 3rd-party review sites.
The plugin captures negative feedback from users on your site. (Source: Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Use
Power Online Reviews installs like every other WP plugin. Just upload the plugin file to your Plugins folder via your WordPress admin user section and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can seriously ruin your reputation. Great reviews can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you create a ”gateway” that filters negative user reviews and promotes positive content about your business, you can confidently begin increasing your campaigns and email requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides a number of great features to web site owners. Here are just some:
User Features
- Collect user feedback easily.
- Customer feedback is centrally managed on your website.
- Ethical and legitimate management of favorable and poor reviews.
- Good reviewers are automatically prompted to post reviews on third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, tablets, or mobile devices.
Your user feedback is centrally stored in the “Manage Feedbacks” section. (Image: Power Online Reviews website)
Click on an item to view customer feedback. (Source: plugin website)
Admin Features
- All forms are automatically created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Specify which rating number or higher will be considered a “good” review (e.g. ”4”). Everything below this number will be categorized as a “bad” review and stored locally, so your visitors will not be asked to continue to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Your review form is fully editable. (Screenshot: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, complete refund guarantee.
Software Cost
- Single – Install the plugin on a single site that you own. Price = $9.75
- Multi-User License – Install the plugin on all domains that you own. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Can be installed on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Current pricing for this product depends on whether there are any promotions or limited-time specials being offered. Presently, the software is selling for the prices shown above. This may or may not be the actual price set by the plugin seller when you visit the plugin website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price:
Additional Plugin Info
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many companies everywhere are currently ignoring opportunities to create happier customers and grow their business because they are still ignoring their online reputations. This plugin offers a simple way to begin managing your online reputation.
To learn more, visit the plugin website: Power Online Reviews – Customer Reviews Management Plugin For WordPress
***
***