How well do you manage your online reputation in the web economy?
In this article, we review a simple WordPress plugin that can help to avoid the escalation of negative reviews about your business through effective user review management.
Introducing …
Power Online Reviews – Easy User Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that fast, simple and easy way to generate more positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple process helps to generate more positive third-party reviews and improves user experience where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp.com)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form on your site.
Ask visitors to rate your products. (Screenshot above sourced from Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your business using a 5-star rating feature and submit their feedback.
Positive User Rating
Customers rate your business using a simple 5-star system. (Product screenshot: Power Online Reviews )
When users leave a good rating, they are then invited to add a review to one or more 3rd-party review sites (you specify which 3rd-party review sites to display) …
Customers who leave good feedback are invited to submit a review on a third-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends visitors who leave positive ratings to your 3rd-party review pages. (Source: Power Online Reviews website)
Poor Customer Rating
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Source: plugin website)
Customers who leave a bad rating are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the opportunity to contact the user and hopefully turn the situation around.
The plugin stores poor feedback from visitors on your site. (Screenshot sourced from Power Online Reviews )
Learn more here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Fast And Easy To Install And Configure
Power Online Reviews installs just like every plugin. Just upload it to your Plugin folder via your WP administrator account and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously hurt your reputation. Great comment can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing harmful reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective ”net” in place that filters bad visitor feedback and allows only positive comments about your business, products and services to get through, you can confidently begin to increase your campaigns and user requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers a number of features to WP users. Here are just a few of these:
Features For Local Business Users
- Easy collection of customer feedback.
- User feedback is centrally managed on local business website.
- Legitimate management of positive and poor reviews.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and display correctly on all computers or tablet screens, and smartphone devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” section. (Screenshot: Power Online Reviews website)
Click on a record to view user comments. (Image: Power Online Reviews )
Administration Features
- Forms are automatically created when plugin is activated.
- All review forms are fully customizable.
- First Review Form: Add business image. Add title/prompt and default text. Change form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Select which rating level or higher will be regarded as being a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and held feedback management section, so visitors will not be asked to continue to the 3rd-party review sites). Other customizable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Product screenshot source: Power Online Reviews )
Plugin Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website navigation menus.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, complete money-back guarantee.
Software Cost
- Single License Edition – Install the plugin on one of your own domains. Price = $9.75
- Multi-User Licensing – Install the plugin on multiple of your own domains. Cost = $29.00.
- Developer Edition – Install the plugin on any site you own. Install the plugin on all client sites as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Please Note: The price of this product can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing when this review was published. This may or may not be the actual pricing charged by the plugin seller when you visit the product site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing details:
Additional Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses are currently ignoring opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. This plugin offers a simple, easy and inexpensive way to begin managing your customer feedback.
For more information, check out the plugin here: Power Online Reviews – User Reviews Management Plugin For WordPress Users
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