How do you manage your online reputation in the web economy?
In this article, we’ll look at a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your business through effective customer review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that lets you manage user reviews, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the website back-end for attention by the business owner.
This simple sorting process helps to generate more positive third-party reviews and improves user experience where the service may have been below standard.
According to a recent study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form on your site.
Ask customers to rate your products or services. (Screenshot sourced from Power Online Reviews website)
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
Positive User Rating
Visitors rate your services or products with a simple 5-star system. (Screenshot: Power Online Reviews )
Customers who leave a positive rating (e.g. “4″) are invited to share their review on one or more 3rd-party review sites …
Customers who leave good feedback are asked to provide a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review of your business, services or products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Screenshot source: plugin website)
Poor User Ratings
Poor feedback can have a serious impact on your business if issues are not addressed immediately. (Screenshot above sourced from Power Online Reviews )
When customers submit bad ratings, they are not sent to third-party review sites.
Instead, the comments are saved to your admin area, giving you the option to engage with the user and hopefully turn them back into a happy user.
The plugin captures negative comments from visitors on your site. (Image source: plugin website)
More info: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Ready To Start Using In No Time
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative feedback can kill your reputation. Good feedback can increase revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Additional plugin benefits include:
- Repair Existing Damage: If you have any existing bad reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a ”gateway” to filter negative visitor reviews and allow only positive content about your business through, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews provides many features to WP users. Here are just some:
Features For Local Business Users
- Collect visitor feedback easily.
- User feedback is centrally managed on local business website.
- Ethical management of good and negative reviews.
- Good reviewers are automatically prompted to post a review on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, or smartphone device.
All visitor feedback is centrally stored in the “Manage Feedbacks” screen. (Screenshot source: plugin website)
Click on an item to view user feedback. (Image source: plugin website)
Admin Settings
- Forms are instantly generated when plugin is activated.
- Review forms are completely customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” star rating level.
Edit your review form. (Screenshot above sourced from Power Online Reviews )
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main site.
Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, 100% refund guarantee.
Product Cost
- Single – Install the plugin on 1 of your own sites. Price = $9.75
- Multi-User Licensing – Install the plugin on all as many of your own domains as you need. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on all client sites for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. When we last checked, the software retails for the pricing shown above. This may or may not be the actual pricing charged by the plugin author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Many businesses all over the world are missing out on opportunities to attract new customers and retain existing ones because they are still ignoring their online reputations. This plugin offers a simple and easy way to begin managing your online reputation.
For more details, check out the plugin here: Power Online Reviews – Easy User Reviews Management Plugin For WordPress
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