Do you have an effective online reputation management strategy in place for your business?
In this article, you will learn about a simple yet effective WordPress plugin that can help to avoid the escalation of negative reviews about your services through effective user review management.
Announcing …
Power Online Reviews – Customer Feedback Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that can help you generate more positive reviews for your company, services and products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This process ensures more positive third-party reviews and happier customers where the service has fallen down.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask users to rate you. (Image source: plugin website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
What Happens When Customers Submit Good Ratings?
Customers rate your business using a simple 5-star rating system. (Source: Power Online Reviews website)
Customers who leave positive ratings are asked to share their review on one or more 3rd-party review sites (you specify which third-party review sites to display) …
Users who give positive feedback are asked to write a review on a 3rd-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave a positive review …
The plugin sends users who leave positive ratings to your third-party review pages. (Image source: Power Online Reviews website)
Negative User Ratings
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Image source: plugin website)
Customers who submit a bad rating are not sent to third-party review sites.
Instead, the customer review is saved to your admin area, allowing you to respond directly to any complaints and hopefully turn the situation around.
The plugin stores negative feedback from users on your site. (Screenshot: plugin website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews from your site:
Be Up And Running In No Time
Power Online Reviews installs just like every plugin. Just upload it to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously harm your business. Great reviews can increase revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional benefits of using the plugin include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Targeting Of Client Reviews With Confidence: Once you put an effective system in place for filtering bad visitor feedback and promoting only positive comments about your business, products and services, you can confidently begin to increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews offers many features to site owners. Here are just some:
User Features
- Collect customer feedback easily.
- Centrally manage visitor feedback on your site.
- Manage favorable and bad reviews ethically.
- Positive reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, and smartphone device.
All user feedback is stored centrally in the “Manage Feedbacks” area. (Screenshot sourced from Power Online Reviews )
Click on a record to view customer comments. (Screenshot source: Power Online Reviews )
Plugin Admin Settings
- All forms are automatically generated as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Display image of business. Customize title/prompt and default text. Change form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating number or above will be considered a “good” review (e.g. “3″). Everything below the number you set will be deemed a “bad” review and captured ”Manage Feedbacks” section, so visitors will not be asked to proceed to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Customize your review form. (Image: Power Online Reviews )
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, 30 day, full refund guarantee.
Software Pricing
- Single – Can be installed on one of your own domains. Cost = $9.75
- Multi-User – Install the plugin on all as many of your own domains as you want. Cost = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Install the plugin on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The pricing above was correct when this content was published. This may or may not be the actual pricing charged by the plugin seller when you visit the plugin website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video of the plugin, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Companies everywhere are currently missing out on opportunities to create happier customers and increase their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to begin managing customer feedback on your website.
For full details, visit the plugin website here: Power Online Reviews – Customer Feedback Management Plugin For WordPress Users
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