Are you managing your online reputation?
In this article, we’ll look at a simple yet effective plugin for WordPress users that allows you to legally and ethically manage your customer feedback.
Announcing …
Power Online Reviews – WordPress Plugin For Managing User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that can help you increase the number of positive reviews for your business, services and products, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the website back-end for attention by the business owner.
This simple sorting process ensures more 3rd-party reviews that are positive and improves customer experience where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask users to rate your business. (Product screenshot: plugin website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your business.
Positive User Ratings
Users rate your services with a simple 5-star system. (Product screenshot sourced from plugin website)
When customers submit positive ratings, they are asked to add a review to one or more 3rd-party review sites …
Users who leave good feedback are asked to write a review on a 3rd-party review site. (Product screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends users who leave positive feedback to your third-party review pages. (Image: plugin website)
What Happens When Customers Submit Poor Ratings?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Image source: Power Online Reviews website)
Customers who submit negative ratings (e.g. ”1”, “2”, or “3”) are not sent to third-party review sites.
Instead, the customer review is saved locally, allowing you to respond directly to any dissatisfaction and also avoiding them venting or posting negative comments on Facebook, social media sites, or other popular review sites.
The plugin captures poor comments from users on your site. (Screenshot: Power Online Reviews website)
More info: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In Minutes
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Poor Reviews
Negative comments can harm your business. Great feedback can explode revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from continuing to grow.
- Increase Targeting Of Client Reviews With Confidence: Once you put a ”gateway” in place that filters negative user reviews and promotes positive comments about your business, products or services, you can confidently begin to increase your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to web site owners. Here are just some of these features:
User Features
- Easy collection of visitor feedback.
- Visitor feedback is centrally managed on your website.
- Manage good and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on all computers or tablet screens, or smart devices.
Your customer feedback is stored centrally in the Feedback Management area. (Screenshot above sourced from Power Online Reviews website)
Click on a record to view visitor feedback. (Product screenshot source: plugin website)
Plugin Administration Settings
- Forms are automatically created when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” feedback level.
Your review form is completely editable. (Screenshot source: plugin website)
Useful Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Power Online Reviews Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, complete money-back guarantee.
Plugin Cost
- Single User License – Can be installed on a single site that you own. Price = $9.75
- Multi-User – Can be installed on multiple of your own sites. Cost = $29.00.
- Developer – Can be installed on any site you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold with site installation (passing on single user license). Cost = $37.00.
Note: The cost to purchase the product can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the software sells for the amounts shown above. This may or may not be the actual price set by the software developer when you visit the website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing details:
Additional Plugin Information
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many companies are currently ignoring opportunities to attract new customers and grow their business because they are not effectively monitoring their online reputations. This plugin offers a simple, easy and affordable way to begin managing your customer reviews.
To learn more, visit the plugin website: Power Online Reviews – WordPress Plugin For Customer Reviews Management
***
***