How good is your reputation online?
In this article, we discuss a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Introducing …
Power Online Reviews – WordPress Plugin For Management Of User Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that 3rd-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are captured on the website for attention by the business owner.
This process ensures more positive third-party reviews and happier customers where the service may have been below standard.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form on your site upon installation and activation.
Ask users to rate your products. (Product screenshot: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product or service using a one-click rating feature and submit their response.
Positive User Rating
Customers rate your products or services using a simple 5-star rating system. (Product screenshot: Power Online Reviews website)
Customers who leave positive ratings (e.g. “4″) are then invited to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Customers who give positive feedback are asked to write a review on a 3rd-party review site. (Screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Product screenshot: Power Online Reviews )
Negative Customer Ratings
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Product screenshot: Power Online Reviews )
When users leave a negative rating, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved locally, giving you the opportunity to engage with the customer and hopefully turn them back into a happy user.
The plugin captures negative comments from customers on your site. (Product screenshot: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Ready To Go To Work In Very Little Time
Power Online Reviews installs just like any plugin. Just upload a zip file that contains the plugin files to your Plugins folder via your WP administrator login and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can seriously kill your reputation. Positive comment can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from continuing to grow.
- Increase Targeting Of User Reviews With Confidence: Once you have a process in place to filter bad customer feedback and allow only positive comments about your business through, you can confidently increase your campaigns and email requests for feedback on your site.
Features
Power Online Reviews offers a number of great features to web site owners. Here are just some of these:
Features For Business Users
- Allows easy collection of customer feedback.
- Central management of visitor feedback on your website.
- Ethical and legitimate management of positive and poor reviews.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of local business.
- All forms are fully responsive and can be used on all computers or tablet screens, or smartphone devices.
Your customer feedback is centrally stored in the “Manage Feedbacks” area. (Screenshot: plugin website)
Click on an entry to view visitor feedback. (Image source: plugin website)
Administration Features
- All forms are instantly created as soon as you activate the plugin.
- All review forms are fully customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below this number will be categorized as a “bad” review and held locally, so visitors will not be invited to submit comments to the third-party review sites). Other customizable features in this section include the submit button background color, and submit button text color.
Your review form is completely editable. (Screenshot source: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% money-back guarantee.
Software Cost
- Single User License – Install the plugin on one of your own sites. Price = $9.75
- Multi-User – Can be installed on all domains that you own. Price = $29.00.
- Developer License – Install the plugin on any site you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: Pricing details of the product can vary, depending on whether there are any promotions or limited-time special offers. The pricing shown above was correct when this review was written. This may or may not be the actual pricing charged by the plugin author when you visit the site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest price here:
Additional Info
For a demo video showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many companies are currently ignoring opportunities to attract new customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to manage customer feedback on your site.
For more information, check out the plugin here: Power Online Reviews – Easy Client Reviews Management Plugin For WordPress
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