Online reputation management should not be ignored if you want your business to grow in the online economy.
In this article, we’ll look at a WordPress plugin that can help you avoid the escalation of negative reviews about your business, products or services through effective user review management.
Presenting …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that lets you legally and ethically manage your customer reviews, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to the business website back-end for immediate attention by the business owner.
This process helps to generate more positive 3rd-party reviews and improves customer experience where the service may have been below par.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your products or services. (Product screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to rate your products and services with a 5-star rating feature and submit their response.
What Happens When Customers Leave Good Ratings?
Customers rate your business using a simple 5-star system. (Screenshot sourced from Power Online Reviews website)
Users who submit positive ratings are invited to share their review on one or more third-party review sites …
Visitors who give good ratings are asked to leave a review on a 3rd-party review site. (Source: plugin website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave their positive review …
The plugin sends users who leave positive feedback to your 3rd-party review pages. (Image: plugin website)
What Happens When Customers Submit Negative Feedback?
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Product screenshot: Power Online Reviews )
Users who leave a poor rating are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the option to engage with the customer giving you a bad name in public.
The plugin captures poor feedback from users on your site. (Product screenshot sourced from plugin website)
Learn more here: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Implement
Power Online Reviews installs like every WordPress plugin. Just upload the plugin file to your Plugin folder via your WP dashboard and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously damage your reputation. Positive comment can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Targeting Of Client Reviews With Confidence: Once you put an effective ”gateway” in place for filtering poor visitor feedback and promoting only positive content about your business, products and services, you can confidently increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many great features to WordPress users. Here are just some of these features:
Features For Local Business Users
- Allows easy collection of visitor feedback.
- User feedback is centrally managed on local business website.
- Ethical and legitimate management of good and bad reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the attention of local business.
- Forms are fully responsive and can be used on all computers, tablets, or smart devices.
All visitor feedback is stored centrally in the “Manage Feedbacks” section. (Source: Power Online Reviews website)
Click on an item to view user comments. (Image source: Power Online Reviews website)
Administration Features
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text colour
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Select minimum ”positive” rating level.
Your review form is fully editable. (Source: Power Online Reviews )
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, full money-back guarantee.
Software Cost
- Single – Can be installed on 1 site that you own. Cost = $9.75
- Multi-User Edition – Install the plugin on multiple as many of your own domains as you like. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost of purchasing the product depends on whether there are any promotions or limited-time special offers. Presently, the product retails for the pricing shown above. This may not be the actual price set by the plugin author when you visit the site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing here:
Additional Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Companies all over the world are missing out on opportunities to create happier customers and grow their business because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and inexpensive solution to manage your online reputation.
To learn more, check out the plugin here: Power Online Reviews – WordPress Plugin For User Feedback Management
***
***