Managing your online reputation should not be avoided if you want your business to grow.
In this article, we’ll explore a simple yet effective tool for WordPress users that can help to avoid the escalation of negative reviews about your business through effective user review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Customer Feedback Management
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to 3rd-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for attention by the business owner.
This simple process can help you create more positive third-party reviews and improves user satisfaction where the service has been less than stellar.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp.com)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form for your site.
Ask customers to rate your products or services. (Screenshot: Power Online Reviews )
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services.
Good User Rating
Customers rate your business with a simple 5-star rating system. (Source: Power Online Reviews )
When customers submit positive ratings, they are invited to add a review to one or more 3rd-party review sites …
Customers who leave positive feedback are invited to leave a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave a positive review of their experience with your company, services or products …
The plugin sends users who leave good ratings to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Users Submit Poor Feedback?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from Power Online Reviews )
When customers submit negative feedback, they are not sent to third-party review sites.
Instead, the comments are saved on your site, giving you the option to contact the user and hopefully turn them back into a happy customer.
The plugin captures negative comments from visitors on your site. (Product screenshot: Power Online Reviews website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Fast And Easy To Install And Use
Power Online Reviews installs just like every WP plugin. Just upload it to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can hurt your business. Positive reviews can grow revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can rectify the issue before things get out of hand.
Some additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and not allowing bad reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective system in place that filters bad user feedback and promotes positive comments about your business, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to website owners. Here are just some:
User Features
- Allows easy collection of visitor feedback.
- Central management of visitor feedback on your site.
- Manage positive and bad reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers or tablet screens, and smartphone devices.
Your user feedback is centrally stored in the Feedback Management screen. (Screenshot: plugin website)
Click on an item to view user feedback. (Screenshot sourced from Power Online Reviews )
Administration Settings
- Forms are instantly generated as soon as the plugin is activated.
- Review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Select minimum “good” star rating level.
Your review form is fully editable. (Product screenshot source: Power Online Reviews website)
Plugin Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Product Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, 30 day, complete money-back guarantee.
Product Pricing
- Single License Edition – Install the plugin on a single site that you own. Price = $9.75
- Multi-User – Install the plugin on all sites that you own. Price = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Please Note: Pricing for this product can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the software is being retailed for the pricing shown above. This may or may not be the actual pricing set by the plugin seller when you visit the product site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Get This Plugin
Companies are ignoring opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple and inexpensive way to manage your customer reviews.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Reviews
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