Do you know what users are saying about you online?
In this article, we’ll look at a simple WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective user review management.
Let’s Review …
Power Online Reviews – Easy Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that allows any business to create positive customer review campaigns, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This can help you create more 3rd-party reviews that are positive and happier customers where the service has fallen down.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask users to rate your products or services. (Image: Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your products.
Good Customer Rating
Customers rate you with a simple 5-star system. (Screenshot: Power Online Reviews website)
Users who submit good ratings (e.g. ”4” or “5”) are then asked to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Visitors who leave good feedback are invited to write a review on a third-party review site. (Screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave a positive review of their experience with your company, services and products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Source: Power Online Reviews )
Poor User Ratings
Poor ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot above sourced from plugin website)
Users who leave bad ratings are not sent to third-party review sites.
Instead, the user reviews are saved locally, giving you the option to contact the customer giving you a bad name in public.
The plugin stores negative feedback from customers on your site. (Source: Power Online Reviews website)
Go here to learn more: Power Online Reviews
Benefits
Here are just some of the many benefits of using Power Online Reviews to manage customer reviews on your website:
Be Up And Running In Minutes
Power Online Reviews is quite easy to install. Simply upload it to your Plugin folder via your admin user login and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative comments can seriously damage your business. Positive feedback can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional benefits of this plugin include:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to 3rd-party review sites and preventing bad reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a process that filters negative visitor reviews and allows only positive content about your products or services to pass through, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of great features to site owners. Here are just a few of these:
User Features
- Collect visitor feedback easily.
- Review user feedback on local business website.
- Manage good and bad reviews ethically.
- Good reviewers are automatically prompted to post a review on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, and smart devices.
All user feedback is stored centrally in the Feedback Management area. (Product screenshot: plugin website)
Click on an entry to view customer comments. (Image source: plugin website)
Plugin Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Review forms are fully editable.
- Main Review Form: Add business image. Add title/prompt and text. Change form colour background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum “good” rating option.
Your review form is fully editable. (Screenshot sourced from plugin website)
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, complete refund guarantee.
Software Pricing
- Single – Install the plugin on a single of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on all as many of your own sites as you need. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site as part of a paid service. Can be included for sale with site installation (transferring single user license). Price = $37.00.
Note: The price of the Power Online Reviews product depends on whether there are any promotions or limited-time specials being offered. The pricing shown above was current at the time this review was published. This may not be the actual pricing charged by the software author when you visit the product website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Many companies around the world are currently ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations. Power Online Reviews offers a simple way to manage customer reviews on your website.
For more details, check out the plugin here: Power Online Reviews – Customer Reviews Management Plugin For WordPress
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