How good is your reputation online?
In this article, we’ll explore a plugin for WordPress users that can help you avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Let’s Review …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that can help you generate hundreds, if not thousands, of positive reviews for your business, services and products, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to the business website back-end for attention by the business owner.
This process can help to ensure the submission of more positive 3rd-party reviews and improves user experience where the service has fallen down.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask customers to rate your products. (Screenshot sourced from Power Online Reviews website)
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
What Happens When Customers Submit Positive Feedback?
Users rate your products or services with a simple 5-star system. (Source: Power Online Reviews website)
Customers who submit positive ratings are then invited to add a review to one or more 3rd-party review sites (you can specify which third-party review sites to display) …
Visitors who leave positive ratings are invited to write a review on a 3rd-party review site. (Screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review …
The plugin sends users who leave positive feedback to your third-party review pages. (Screenshot: Power Online Reviews website)
What Happens When Customers Submit Negative Feedback?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Source: plugin website)
When customers submit a bad rating (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the review is saved locally, giving you the opportunity to contact the user and also avoiding them venting or posting damaging comments on Facebook, forums, or other 3rd-party review sites.
The plugin stores poor comments from visitors on your site. (Screenshot source: Power Online Reviews website)
Go here to learn more about this plugin: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your website:
Installation Is Easy
Power Online Reviews installs just like every WordPress plugin. Just upload it to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Negative feedback can seriously hurt your reputation. Great reviews can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Some additional benefits and advantages include:
- Repair Existing Damage: If you have any existing poor reviews, you can start repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you put a ”gateway” in place for filtering negative user reviews and promoting only positive comments about your business, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews provides many great features to WP users. Here are just some:
Features For Local Business Users
- Easy collection of visitor feedback.
- Central management of visitor feedback on local business website.
- Ethical and legitimate management of good and poor reviews.
- Positive reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on all computers, tablets, or smartphone devices.
Your visitor feedback is stored centrally in the “Manage Feedbacks” area. (Image source: Power Online Reviews website)
Click on a record to view user feedback. (Image: Power Online Reviews website)
Plugin Administration Settings
- Forms are automatically generated when plugin is activated.
- Completely editable review forms.
- First Review Form: Display business image. Add title/prompt and text. Edit form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating number or above constitutes a “good” review (e.g. “3″). Everything below the number you set will be deemed a “bad” review and stored locally, so your visitors will not be invited to proceed to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Your review form is fully editable. (Screenshot: Power Online Reviews )
Plugin Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Product Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, full money-back guarantee.
Plugin Price
- Single License Edition – Install the plugin on one of your own domains. Price = $9.75
- Multi-User Personal License – Can be installed on multiple sites that you own. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: The cost to purchase the Power Online Reviews plugin can vary, depending on whether there are any promotions or limited-time special offers. Presently, the product is selling for the pricing shown above. This may not be the actual price charged by the software developer when you visit the product site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing details here:
Additional Plugin Info
For a demo video of the plugin, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Businesses all around the world are ignoring opportunities to create happier customers and boost their revenues because they are not effectively managing their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to manage customer reviews on your website.
For full details, visit the plugin website: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
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