Do you have an online reputation management strategy in place?
In this article, we look at a simple yet effective tool for WordPress users that can help you avoid the escalation of negative reviews about your business, products or services through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – User Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use plugin for WordPress users that third-party review sites, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for attention by the business owner.
This ensures more positive 3rd-party reviews and improves user satisfaction where the service has been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask users to rate your services. (Image: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product or service using a 5-star rating feature and submit their response.
Good Customer Rating
Customers rate your business using a simple 5-star rating system. (Image: plugin website)
Users who leave positive feedback (e.g. ”4” or “5”) are asked to share their review on one or more third-party review sites (you can specify which third-party review sites to display) …
Customers who leave positive ratings are asked to write a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends customers who leave positive ratings to your 3rd-party review pages. (Screenshot sourced from Power Online Reviews website)
What Happens When Users Submit Poor Feedback?
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Screenshot above sourced from Power Online Reviews )
When users submit negative feedback (e.g. ”3″ or less), they are not sent to 3rd-party review sites.
Instead, the reviews are saved in your admin area, allowing you to respond directly to all dissatisfaction giving you a bad name in public.
The plugin stores poor comments from customers on your site. (Source: plugin website)
Learn more about the plugin here: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your site:
Quick And Easy To Install And Use
Power Online Reviews is quite easy to install. Just upload it to your Plugins folder via your WP admin login and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Damage Control
Bad reviews can kill your reputation. Positive comment can explode revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits of using this plugin include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective process in place for filtering bad user reviews and promoting only positive comments about your business, products and services, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to website owners. Here are just some of these:
User Features
- Collect customer feedback easily.
- Central management of user feedback on local business website.
- Manage positive and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer or tablet screen, or smartphone device.
All visitor feedback is centrally stored in the Feedback Management screen. (Product screenshot: Power Online Reviews )
Click on a record to view customer feedback. (Screenshot above sourced from plugin website)
Administration Features
- Forms are instantly created as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Choose which rating number or above is to be considered a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and captured feedback management area, so visitors will not be asked to proceed to the 3rd-party review sites). Other editable features in this section include the submit button background color, and submit button text color.
Your review form is completely editable. (Image source: plugin website)
Useful Tips
Power Online Reviews was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
This plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, thirty day, 100% refund guarantee.
Product Licensing Price
- Single – Install the plugin on a single of your own domains. Price = $9.75
- Multi-User License Edition – Can be installed on all sites that you own. Cost = $29.00.
- Developer License – Install the plugin on any site you own. Can be installed on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Price details for the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. The above reflects the current pricing at the time this review was written. This may not be the actual price charged by the product author when you visit the plugin site and you may be shown additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest pricing:
Additional Information
For demo videos showing how the plugin works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many businesses all around the world are ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple and easy solution to begin managing customer reviews on your website.
For more information, check out the plugin here: Power Online Reviews – WordPress Plugin For User Reviews Management
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