Managing your online reputation should not be avoided if you want your business to grow in the online economy.
In this article, we discuss a tool for WordPress users that can help you avoid the escalation of problem reviews about your services through effective user review management.
Introducing …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that fast, easy and simple way to help you generate masses of positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for immediate attention by the business owner.
This simple screening process can help to ensure the submission of more third-party reviews that are positive and happier customers where the service may have been less than stellar.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically generates a review form for your site upon installation and activation.
Ask visitors to rate you. (Source: Power Online Reviews )
The form is uncomplicated for customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products and services.
Positive Customer Rating
Users rate your services or products with a simple 5-star system. (Image source: plugin website)
When users leave a positive rating (e.g. ”4” or “5”), they are then invited to share their review on one or more third-party review sites …
Customers who give positive feedback are invited to write a review on a 3rd-party review site. (Image: Power Online Reviews )
Clicking on the icon or logo takes your user to the 3rd-party review site where they can then leave their positive review of your business, services or products …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Screenshot above sourced from Power Online Reviews website)
Negative User Rating
Negative ratings can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews )
Users who leave poor feedback are not sent to third-party review sites.
Instead, the customer reviews are saved on your site, giving you the option to engage with the user and also minimize the possibility of users venting or posting negative comments on Facebook, social media sites, or other popular review sites.
The plugin captures negative comments from users on your site. (Screenshot source: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Go To Work In Minutes
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugin folder via your WP dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative feedback can seriously hurt your business. Great reviews can increase revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin to repair the damage by increasing the number of positive reviews being made to third-party review sites and not allowing negative reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you create a ”gateway” for filtering negative visitor feedback and promoting positive content about your business, products or services, you can confidently increase your campaigns and customer requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many features to WP users. Here are just a few of these:
User Features
- Easy collection of user feedback.
- User feedback is centrally managed on your site.
- Ethical management of positive and bad reviews.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, or smartphone device.
Your user feedback is centrally stored in the Feedback Management section. (Image: Power Online Reviews website)
Click on an entry to view visitor comments. (Screenshot sourced from Power Online Reviews )
Plugin Admin Settings
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background colour, submit button background colour, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit color of submit button background and text
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum “good” feedback option (e.g. ”4”).
Your review form is fully editable. (Source: Power Online Reviews )
Plugin Tips
Power Online Reviews was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website.
Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, complete refund guarantee.
Plugin Cost
- Single Site License – Install the plugin on one of your own sites. Price = $9.75
- Multi-User – Can be installed on multiple sites that you own. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Please Note: The price of the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time specials being offered. The price shown above was current at the time this review was written. This may or may not be the actual price charged by the plugin developer when you visit the product website and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Info
For a demo video showing how the plugin works, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses around the world are missing out on opportunities to create happier customers and retain existing ones because they are still ignoring their online reputations. Power Online Reviews offers a simple, easy and inexpensive solution to manage your customer feedback.
For more information, check out the plugin here: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
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