How good is your reputation online?
In this article, we look at a WordPress plugin that allows you to legally and ethically manage your customer reviews.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Managing Client Feedback
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that lets you manage customer reviews, and give your business a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for attention by the business owner.
This simple filtering process can help to ensure the submission of more positive third-party reviews and improves user experience where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How The Plugin Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask customers to rate your services or products. (Screenshot: Power Online Reviews )
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your services or products using a 5-star rating feature and submit their response.
Good User Ratings
Customers rate your business using a simple 5-star system. (Product screenshot: Power Online Reviews website)
When customers submit positive ratings (e.g. ”5″), they are then invited to share their review on one or more 3rd-party review sites …
Visitors who leave positive ratings are asked to write a review on a third-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends visitors who leave positive feedback to your third-party review pages. (Image: Power Online Reviews )
Poor User Ratings
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews )
Customers who submit poor feedback are not sent to third-party review sites.
Instead, the review is saved in your admin backend, giving you the opportunity to engage with the customer and hopefully turn them back into happy customers.
The plugin captures poor comments from customers on your site. (Screenshot: Power Online Reviews website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Installation Is Easy, Fast & Simple
Power Online Reviews is really easy to install. Simply upload a zip file that contains the plugin files to your Plugin folder via your WP admin user section and activate.
Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative comments can kill your reputation. Good feedback can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the situation before things get out of hand.
Some additional plugin benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing bad reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you create a system for filtering bad user reviews and letting through only positive comments about your business, you can confidently increase your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many features to website owners. Here are just a few of these:
Features For Local Business Users
- Easy collection of visitor feedback.
- Central management of visitor feedback on your website.
- Manage good and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers or tablet screens, and smart devices.
Your visitor feedback is stored centrally in the “Manage Feedbacks” area. (Product screenshot: plugin website)
Click on an item to view user comments. (Screenshot: plugin website)
Administration Settings
- All forms are automatically created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Display image of business. Add title/prompt and default text. Edit form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating level or above will be regarded as being a “good” review (e.g. ”4”). Everything below the number you specify will be categorized as a “bad” review and stored locally, so visitors will not be invited to proceed to the third-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Edit your review form. (Image source: Power Online Reviews website)
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, complete refund guarantee.
Plugin Pricing
- Single License Edition – Can be installed on 1 of your own domains. Price = $9.75
- Multi-User License – Can be installed on all as many of your own domains as you need. Price = $29.00.
- Developer – Can be installed on any site you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Please Note: Price details for this product can vary, depending on whether there are any promotions or limited-time special offers. The price above was current when this content was written. This may not be the actual pricing charged by the product author when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Information
For ”how to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Companies are currently ignoring opportunities to create happier customers and grow their business because they are not effectively managing their online reputations. Power Online Reviews offers a simple and inexpensive way to begin managing your online reputation.
To learn more, visit the plugin website here: Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
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