Are you effectively managing your online reputation?
In this article, we review a WordPress plugin that can help to avoid the escalation of negative reviews about your business, products or services through effective user review management.
Our WordPress Plugin Choice For Users …
Power Online Reviews – WordPress Plugin For Easy Customer Reviews Management
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, simple and easy way to generate more positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are retained on the website for attention by the business owner.
This simple process can help you create more positive 3rd-party reviews and improves customer experience where the service may have been below par.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Official Yelp Blog)
How It Works
Power Online Reviews automatically generates a review form on your site upon installation and activation.
Ask users to rate your services. (Product screenshot source: Power Online Reviews website)
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products.
What Happens When Users Submit Positive Feedback?
Users rate your services using a simple 5-star rating system. (Source: Power Online Reviews )
When users submit positive ratings, they are invited to share their review on one or more third-party review sites …
Visitors who leave positive feedback are asked to write a review on a 3rd-party review site. (Source: Power Online Reviews )
Clicking on the icon or logo takes your users to the third-party review site where they can then leave their positive review of their experience …
The plugin sends visitors who leave good feedback to your third-party review pages. (Source: plugin website)
Negative Customer Ratings
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot: Power Online Reviews )
When customers leave a poor rating, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved to your admin backend, allowing you to respond directly to any negative feedback giving you a bad name in public.
The plugin stores negative feedback from visitors on your site. (Source: plugin website)
Learn more here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Simply upload it to your Plugin folder via your WordPress admin user account and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Negative comments can seriously kill your business. Good comment can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Some additional benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin to repair the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing harmful reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you put an effective ”net” in place that filters poor customer feedback and lets through only positive comments about your business, you can confidently begin increasing your campaigns and customer requests for feedback on your site.
Features
Power Online Reviews provides a number of features to WordPress users. Here are just a few of these:
User Features
- Easy collection of customer feedback.
- Centrally manage visitor feedback on local business website.
- Ethical and legitimate management of positive and negative reviews.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the attention of local business.
- Forms are fully responsive and display correctly on any computer or tablet screen, or mobile device.
All visitor feedback is stored centrally in the Feedback Management section. (Image: plugin website)
Click on a record to view visitor feedback. (Screenshot: plugin website)
Administration Features
- All forms are automatically created as soon as you activate the plugin.
- All review forms are completely editable.
- First Review Form: Display image of business. Display title/prompt and text. Edit form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum ”positive” rating level (e.g. “3″).
Your review form is completely editable. (Image source: Power Online Reviews )
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site.
Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a no-risk, thirty day, complete refund guarantee.
Product Pricing
- Single License Edition – Can be installed on a single site that you own. Cost = $9.75
- Multi-User License Edition – Install the plugin on multiple of your own domains. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: The cost of purchasing Power Online Reviews depends on whether there are any promotions or limited-time special offers. Currently, the plugin sells for the amounts shown above. This may not be the actual pricing charged by the software seller when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For demo videos showing plugin usage, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many businesses are currently missing out on opportunities to attract new customers and increase their revenues because they are not monitoring their online reputations. This plugin offers a simple solution to begin managing your online reputation.
For more details, visit the plugin website: Power Online Reviews – WordPress Plugin For Client Feedback Management
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