Do you have an effective online reputation management strategy in place for your business?
In this article, we’ll explore a simple yet effective WordPress plugin that can help to avoid the escalation of problem reviews about your products through effective user review management.
Introducing …
Power Online Reviews – WordPress Plugin For Managing User Reviews
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows you to legally and ethically manage customer reviews, and give your online reputation a boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for attention by the business owner.
This process can help you generate more 3rd-party reviews that are positive and improves customer satisfaction where the service has been less than stellar.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp Blog)
How The Plugin Works
Upon installation and activation, the plugin automatically creates a review form on your site.
Ask customers to rate you. (Screenshot above sourced from Power Online Reviews )
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your products or services.
Positive User Rating
Users rate your services or products using a simple 5-star rating system. (Product screenshot: Power Online Reviews website)
When users submit a good rating, they are then asked to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Visitors who leave positive ratings are asked to write a review on a third-party review site. (Product screenshot sourced from Power Online Reviews )
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave a positive review …
The plugin sends users who leave positive feedback to your third-party review pages. (Source: Power Online Reviews )
Poor User Rating
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Product screenshot sourced from Power Online Reviews )
Users who leave a poor rating (e.g. ”3″ or less) are not sent to 3rd-party review sites.
Instead, the comments are saved locally, giving you the opportunity to contact the customer and hopefully turn them back into a happy user.
The plugin captures negative feedback from users on your site. (Screenshot: Power Online Reviews )
Learn more about this plugin here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your website:
Fast And Simple To Install And Implement
Power Online Reviews is really easy to install. Just upload a zip file that contains the plugin to your Plugins folder via your WordPress admin user section and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Prevent Poor Reviews From Spreading
Poor reviews can seriously ruin your business. Good comment can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can repair any damage before things get worse.
Some additional benefits and advantages include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can start to repair the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from continuing to spread.
- Increase Campaigns For Customer Reviews With Confidence: Once you put an effective system in place that filters negative customer reviews and allows only positive comments about your products or services to pass through, you can confidently increase your campaigns and email requests for feedback about your business on your site.
Features
Power Online Reviews offers a number of features to website owners. Here are just a few:
User Features
- Easy collection of user feedback.
- Visitor feedback is centrally managed on your site.
- Manage good and negative reviews ethically and legitimately.
- Good reviewers are automatically prompted to submit review to 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and can be used on any computer or tablet screen, or portable device.
Your visitor feedback is stored centrally in the “Manage Feedbacks” screen. (Screenshot above sourced from plugin website)
Click on an entry to view visitor feedback. (Product screenshot: plugin website)
Plugin Admin Settings
- Forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Select minimum ”positive” rating option (e.g. “3″).
Edit your review form. (Source: Power Online Reviews website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site.
Product Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, complete money-back guarantee.
Software Pricing
- Single User Personal License – Install the plugin on a single site that you own. Cost = $9.75
- Multi-User Personal License – Install the plugin on all sites that you own. Price = $29.00.
- Developer License Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can be sold with site installation (transferring single user license). Cost = $37.00.
Please Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The above reflects the pricing at the time this article was written. This may or may not be the actual pricing set by the product author when you visit the website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For a demo video showing how the software works, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Companies all around the world are currently missing out on opportunities to attract new customers and retain existing ones because they are still ignoring their online reputations. This plugin offers a simple and inexpensive solution to begin managing your customer reviews.
For complete details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Easy User Feedback Management
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