Do you have a system for managing your online reputation?
In this article, you will learn about a WordPress plugin that allows you to legally and ethically manage your customer feedback.
Let’s Review …
Power Online Reviews – Easy Client Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple and easy-to-use tool for WordPress users that third-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This simple sorting process can help you generate more 3rd-party reviews that are positive and improves user satisfaction where the service may have been less than stellar.
According to research by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate your services or products. (Product screenshot source: plugin website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). The customer is then asked to provide a rating of your services or products.
Positive Customer Rating
Visitors rate your products or services with a simple 5-star rating system. (Image: Power Online Reviews )
When customers leave a good rating, they are asked to share their review on one or more 3rd-party review sites …
Users who give positive feedback are invited to write a review on a third-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your customer to the third-party review site where they can then leave their positive review of your company, services or products …
The plugin sends visitors who leave good ratings to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Users Leave Bad Feedback?
Negative ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot: Power Online Reviews )
When users submit poor feedback, they are not sent to third-party review sites.
Instead, the reviews are saved locally, giving you the opportunity to contact the user and hopefully turn them back into happy users.
The plugin captures negative feedback from users on your site. (Product screenshot: Power Online Reviews website)
Learn more about the plugin here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews from your website:
Fast And Simple To Install And Use
Power Online Reviews is very easy to install. Just upload the plugin file to your Plugins folder via your WordPress administrator section and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Help Avoid Bad Reviews From Spreading
Poor reviews can seriously harm your business. Positive feedback can boost revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can rectify the problem before things get worse.
Some additional benefits of this plugin include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing bad reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you put a process in place for filtering bad customer feedback and promoting positive content about your business, products or services, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Plugin Features
Power Online Reviews offers many features to site owners. Here are just a few:
Features For Business Users
- Easy collection of user feedback.
- Central management of customer feedback on your website.
- Manage good and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and can be used on any computer, or portable device.
Your user feedback is stored centrally in the “Manage Feedbacks” area. (Product screenshot sourced from Power Online Reviews website)
Click on an entry to view visitor comments. (Product screenshot: Power Online Reviews website)
Plugin Admin Settings
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Add business image. Customize title/prompt and formatted text. Edit form colour background and border, submit button color and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text colour
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating number or above constitutes a “good” review (e.g. “3″). Everything below this level will be considered a “bad” review and stored ”Manage Feedbacks” section, so visitors will not be asked to continue to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Your review form is completely editable. (Screenshot sourced from Power Online Reviews website)
Useful Tips
This plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website pages.
Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, full refund guarantee.
Product Pricing
- Single License Edition – Install the plugin on a single of your own sites. Price = $9.75
- Multi-User – Install the plugin on all of your own domains. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: The price of the Power Online Reviews product can vary, depending on whether there are any promotions or limited-time special offers. Presently, the software is being retailed for the prices shown above. This may or may not be the actual pricing set by the software developer when you visit the website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing:
Additional Information
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Download This Plugin
Many companies all around the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and inexpensive way to manage customer reviews on your website.
For more details, visit the plugin website here: Power Online Reviews – Client Feedback Management Plugin For WordPress Users
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