Do you have an effective online reputation management strategy in place?
In this article, we show you a simple yet effective WordPress plugin that lets you legally and ethically manage customer feedback.
WordPress Plugin Review …
Power Online Reviews – WordPress Plugin For Easy Customer Reviews Management
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that fast, simple and easy way to help you generate a lot more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This process can help you generate more positive third-party reviews and happier customers where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask users to rate your services. (Screenshot: plugin website)
The form is very simple for customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your product or service using a one-click rating feature and submit their feedback.
What Happens When Customers Leave Positive Feedback?
Users rate your services or products with a simple 5-star rating system. (Image: plugin website)
Customers who leave a good rating are then asked to add a review to one or more 3rd-party review sites …
Customers who leave good ratings are invited to write a review on a third-party review site. (Image: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Source: plugin website)
Bad Customer Rating
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Image: plugin website)
Users who submit a bad rating (e.g. “1″) are not sent to third-party review sites.
Instead, the review is saved locally, giving you the option to engage with the user and also help prevent the venting or posting of negative remarks on Facebook, forums, or other popular review sites.
The plugin captures poor feedback from customers on your site. (Image: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just some of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Easy & Quick To Install
Power Online Reviews installs like every WordPress plugin. Just upload a zip file that contains the plugin files to your Plugin folder via your WP admin area and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Bad Reviews
Negative feedback can damage your business. Positive comment can boost revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get out of hand.
Some additional benefits include:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and not allowing negative reviews from growing.
- Increase Targeting Of Customer Reviews With Confidence: Once you put an effective ”net” in place that filters negative user reviews and promotes only positive content about your business, products and services, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides many unique features to site owners. Here are just some:
User Features
- Easy collection of visitor feedback.
- Central management of visitor feedback on your site.
- Manage favorable and bad reviews ethically.
- Good reviewers are automatically prompted to submit a review to third-party review sites.
- Negative reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and can be used on any computer, tablet, and smartphone device.
Your user feedback is stored centrally in the Feedback Management section. (Source: Power Online Reviews )
Click on an entry to view customer comments. (Source: Power Online Reviews website)
Plugin Admin Features
- All forms are instantly generated when plugin is activated.
- Review forms are fully editable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating number or above constitutes a “good” review (e.g. “3″). Everything below the number you set will be deemed a “bad” review and held locally, so your visitors will not be invited to submit comments to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Source: plugin website)
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a no-risk, thirty day, complete money-back guarantee.
Software Price
- Single License Edition – Can be installed on one domain that you own. Cost = $9.75
- Multi-User License Edition – Install the plugin on all as many of your own domains as you like. Cost = $29.00.
- Developer License – Install the plugin on all sites that you own. Install the plugin on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: Current pricing for this product depends on whether there are any promotions or limited-time specials being offered. Currently, the software sells for the prices shown above. This may or may not be the actual pricing set by the software seller when you visit the product site and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video showing plugin usage, including installation instructions and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses all over the world are ignoring opportunities to create happier customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to begin managing your online reputation.
To learn more, visit the plugin website: Power Online Reviews – Client Feedback Management Plugin For WordPress
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