Are you managing your online reputation?
In this article, we review a simple yet effective plugin for WordPress users that can help to avoid the escalation of negative reviews about your business, products or services through effective customer review management.
Announcing …
Power Online Reviews – Easy Customer Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install plugin for WordPress users that fast, easy and simple way to generate more positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for immediate attention by the business owner.
This can help you generate more positive third-party reviews and improves customer satisfaction where the service may have fallen down.
According to a study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your services. (Image: Power Online Reviews )
The form is uncomplicated for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your services and products.
Positive User Ratings
Users rate your products using a simple 5-star rating system. (Source: plugin website)
Users who leave positive ratings (e.g. ”4” or “5”) are then asked to add a review to one or more 3rd-party review sites …
Visitors who give positive ratings are asked to leave a review on a 3rd-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your customers to the 3rd-party review site where they can then leave a positive review of your business, services or products …
The plugin sends visitors who leave good feedback to your third-party review pages. (Image source: plugin website)
What Happens When Users Leave Poor Ratings?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
Customers who leave a poor rating (e.g. ”1”, “2”, or “3”) are not sent to 3rd-party review sites.
Instead, the review is saved in your site’s admin area, giving you the option to contact the user and hopefully turn the situation around.
The plugin stores poor comments from customers on your site. (Screenshot: plugin website)
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Ready To Use In Very Little Time
Power Online Reviews installs just like any WordPress plugin. Just upload a zip file that contains the plugin files to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Early Prevention
Negative comments can kill your business. Great feedback can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing bad reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you create an effective process to filter poor customer feedback and allow only positive comments about your business, products and services to get through, you can confidently increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews provides a number of great features to WordPress users. Here are just a few of these:
Features For Business Users
- Collect visitor feedback easily.
- Review visitor feedback on your site.
- Manage positive and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, and mobile devices.
Your user feedback is centrally stored in the Feedback Management section. (Product screenshot: Power Online Reviews website)
Click on an item to view visitor comments. (Product screenshot: Power Online Reviews )
Plugin Administration Features
- All forms are instantly created as soon as the plugin is activated.
- Completely editable review forms.
- Main Review Form: Display image of business. Customize title/prompt and default text. Change form colour background and border, submit button colour and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum ”positive” feedback level (e.g. ”4”).
Edit your review form. (Image source: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site pages.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, 100% refund guarantee.
Product License Pricing
- Single User Licensing – Install the plugin on 1 site that you own. Price = $9.75
- Multi-User License Edition – Can be installed on all sites that you own. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Install the plugin on all client sites as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of the Power Online Reviews software depends on whether there are any promotions or limited-time special offers. The price above was correct at the time this article was written. This may not be the actual price set by the product author when you visit the plugin site and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest price here:
Additional Plugin Information
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many businesses around the world are missing out on opportunities to attract new customers and boost their revenues because they are not effectively managing their online reputations. Power Online Reviews offers a simple solution to begin managing customer feedback on your site.
For full details, visit the plugin website here: Power Online Reviews – Easy Client Feedback Management For WordPress
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