Do you know what customers are saying about your business online?
In this article, we discuss a tool for WordPress users that can help you avoid the escalation of negative reviews about your services through effective user review management.
Introducing …
Power Online Reviews – Customer Reviews Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to increase their number of positive reviews on 3rd-party review sites like Yelp, Yell.com, etc, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are sent directly to the website back-end for immediate attention by the business owner.
This can help you create more positive third-party reviews and improves customer experience where the service may have fallen down.
According to a recent study by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
How The Plugin Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask customers to rate you. (Image: Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your business with a one-click rating feature and submit their feedback.
What Happens When Customers Leave Positive Feedback?
Visitors rate your business using a simple 5-star rating system. (Image: plugin website)
Customers who leave positive ratings (e.g. ”4” or “5”) are then asked to share their review on one or more third-party review sites …
Customers who leave positive ratings are invited to provide a review on a 3rd-party review site. (Product screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the 3rd-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends visitors who leave good ratings to your third-party review pages. (Product screenshot: plugin website)
Negative User Rating
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Product screenshot sourced from Power Online Reviews )
When users submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the customer reviews are saved to your site, giving you the opportunity to contact the user and hopefully turn them back into a happy user.
The plugin captures poor comments from users on your site. (Screenshot: plugin website)
For more details, visit the plugin site here: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Ready To Start Using In Minutes
Power Online Reviews is very easy to install. Simply upload the plugin file to your Plugin folder via your administrator login and activate.
Very Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Negative feedback can seriously hurt your business. Good reviews can boost revenues.
If, for any reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits of the plugin include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage legally and ethically by increasing the number of positive reviews flowing to 3rd-party review sites and preventing negative reviews from continuing to grow.
- Increase Targeting Of Customer Reviews With Confidence: Once you put a process in place that filters bad customer feedback and promotes positive content about your business, products or services, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to site owners. Here are just some:
Features For Business Users
- Easy collection of visitor feedback.
- Visitor feedback is centrally managed on local business website.
- Manage good and bad reviews ethically.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on all computers, tablets, and portable devices.
All visitor feedback is centrally stored in the “Manage Feedbacks” section. (Product screenshot: Power Online Reviews website)
Click on an item to view user feedback. (Source: plugin website)
Admin Settings
- All forms are instantly created as soon as you activate the plugin.
- Review forms are completely customizable.
- Main Review Form: Display business image. Add title/prompt and default formatted text. Edit form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Specify which rating number or higher is to be considered a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and held feedback management area, so your visitors will not be invited to continue to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Screenshot above sourced from Power Online Reviews website)
Plugin Tips
This plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main website.
Power Online Reviews Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and is backed by a no-risk, 30 day, complete money-back guarantee.
Plugin Price
- Single License Edition – Can be installed on one of your own domains. Price = $9.75
- Multi-User Personal License – Install the plugin on all of your own domains. Price = $29.00.
- Developer License Edition – Can be installed on all sites that you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (passing on single user license). Price = $37.00.
Note: The cost of purchasing this product depends on whether there are any promotions or limited-time special offers. Currently, the plugin is selling for the prices shown above. This may or may not be the actual pricing set by the software seller when you visit the plugin site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For a demo video showing how the software works, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
We Recommend
Companies are currently missing out on opportunities to attract new customers and retain existing ones because they ignore their online reputations. This plugin offers a simple, easy and inexpensive way to manage your customer feedback.
To learn more, visit the plugin website here: Power Online Reviews – Easy Customer Feedback Management Plugin For WordPress
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