Online reputation management is a vital aspect of doing business online in the digital economy.
In this article, we look at a WordPress plugin that can help to avoid the escalation of negative reviews about your business through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Easy User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that fast, easy and simple way to generate more positive reviews on third-party review sites like Yelp, TripAdvisor, etc, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the business website back-end for attention by the business owner.
This simple filtering process can help you generate more positive third-party reviews and improves customer experience where the service may have been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Official Yelp Blog)
Power Online Reviews – How It Works
Power Online Reviews automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services. (Screenshot source: Power Online Reviews website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services.
Positive User Rating
Visitors rate your products or services with a simple 5-star rating system. (Screenshot: Power Online Reviews )
Customers who leave a good rating (e.g. ”5″) are invited to add a review to one or more 3rd-party review sites (you specify which third-party review sites to display) …
Customers who leave positive ratings are asked to submit a review on a 3rd-party review site. (Product screenshot: Power Online Reviews )
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends customers who leave positive feedback to your third-party review pages. (Product screenshot: Power Online Reviews website)
What Happens When Customers Submit Negative Feedback?
Poor ratings can have a serious impact on your business if issues are not addressed immediately. (Screenshot source: Power Online Reviews )
When customers submit a bad rating (e.g. ”2″), they are not sent to third-party review sites.
Instead, the reviews are saved locally, allowing you to respond directly to any dissatisfaction giving you a bad name in public.
The plugin captures poor comments from visitors on your site. (Product screenshot sourced from Power Online Reviews )
For more details, visit the plugin site here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Installation Is Easy
Power Online Reviews is quite easy to install. Just upload it to your Plugin folder via your WP administrator area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Bad Reviews From Spreading
Negative comments can seriously kill your business. Great feedback can boost revenues.
If, for any reason, your service has fallen below par, you want to know about it as soon as possible, so you can rectify the situation before things get out of hand.
Additional benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can begin repairing the damage by increasing the number of positive reviews being made to third-party review sites and preventing harmful reviews from growing.
- Increase Campaigns For Customer Reviews With Confidence: Once you put a system in place for filtering bad user feedback and letting through only positive content about your products and services, you can confidently begin increasing your campaigns and user requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews provides many features to web site owners. Here are just some:
User Features
- Collect user feedback easily.
- Central management of visitor feedback on your site.
- Legitimate management of good and poor reviews.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers or tablet screens, and smart devices.
All customer feedback is centrally stored in the “Manage Feedbacks” section. (Product screenshot: Power Online Reviews )
Click on a record to view customer comments. (Screenshot above sourced from Power Online Reviews website)
Plugin Admin Features
- All forms are automatically generated as soon as the plugin is activated.
- All review forms are fully customizable.
- Main Review Form: Display business image. Customize title/prompt and default text. Change form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Ratings Section – Select which rating option or above will be regarded as being a “good” review (e.g. “3″). Everything below this level will be categorized as a “bad” review and stored feedback management section, so your visitors will not be asked to proceed to the 3rd-party review sites). Other editable features of this section include the submit button background colour, and submit button text colour.
Edit your review form. (Screenshot source: plugin website)
Useful Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website.
Support
This plugin was developed and is supported by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a risk-free, thirty day, 100% money-back guarantee.
Plugin Cost
- Single – Install the plugin on a single domain that you own. Price = $9.75
- Multi-User License Edition – Can be installed on multiple of your own domains. Cost = $29.00.
- Developer Licensing – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Please Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. Currently, the product is being retailed for the amounts shown above. This may or may not be the actual pricing charged by the product author when you visit the product website and there may be additional upsells or one-time offers after purchasing.
Check the plugin’s website for the latest price:
Additional Information
For demo videos of the plugin, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many companies are missing out on opportunities to attract new customers and increase their revenues because they are not managing their online reputations effectively. Power Online Reviews offers a simple and inexpensive way to begin managing your customer feedback.
To learn more, visit the plugin website here: Power Online Reviews – Easy Client Reviews Management For WordPress
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