Do you have an online reputation management strategy in place for your business?
In this article, you will learn about a simple WordPress plugin that allows you to legally and ethically manage your customer feedback.
Let’s Review …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that 3rd-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the business website back-end for immediate attention by the business owner.
This can help to ensure the submission of more positive third-party reviews and improves user experience where the service has been below standard.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
How The Plugin Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask visitors to rate your business. (Product screenshot: plugin website)
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your service or product with a one-click rating feature and submit their response.
What Happens When Users Leave Good Feedback?
Visitors rate your business with a simple 5-star system. (Source: Power Online Reviews website)
When customers leave a positive rating (e.g. ”4” or “5”), they are then invited to share their review on one or more third-party review sites (you specify which third-party review sites to display) …
Users who give positive ratings are asked to provide a review on a third-party review site. (Screenshot: Power Online Reviews )
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review of their experience with your company, services and products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Screenshot: Power Online Reviews website)
Negative Customer Rating
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image source: Power Online Reviews website)
Customers who leave negative ratings are not sent to third-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to any dissatisfied users and also help prevent the venting or posting of damaging comments on Facebook, forums, or other third-party review sites.
The plugin captures negative comments from customers on your site. (Product screenshot: plugin website)
Go here to learn more: Power Online Reviews
Benefits
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your site:
Ready To Go To Work In No Time
Power Online Reviews is really easy to install. Just upload a zip file containing the plugin files to your Plugin folder via your WordPress admin section and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Poor Reviews
Negative feedback can seriously ruin your business. Positive reviews can explode revenues.
If, for any reason, your service has fallen below par, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can begin to repair the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and preventing negative reviews from continuing to spread.
- Increase Targeting Of Client Reviews With Confidence: Once you create an effective process for filtering bad visitor feedback and promoting positive comments about your business, products or services, you can confidently increase your campaigns and requests for feedback about your business on your site.
Features
Power Online Reviews offers many unique features to WordPress users. Here are just a few of these:
Features For Business Users
- Collect visitor feedback easily.
- User feedback is centrally managed on your website.
- Ethical and legitimate management of favorable and bad reviews.
- Positive reviewers are automatically prompted to post a review on third-party review sites.
- Negative reviews are captured locally for the attention of local business.
- All forms are fully responsive and can be used on all computers or tablet screens, and smart devices.
Your visitor feedback is centrally stored in the “Manage Feedbacks” area. (Product screenshot source: plugin website)
Click on an item to view customer comments. (Screenshot: Power Online Reviews )
Administration Settings
- All forms are instantly created as soon as you activate the plugin.
- All review forms are fully editable.
- First Review Form: Add image of business. Display title/prompt and default formatted text. Edit form color background and border, colour of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating level or higher is to be considered a “good” review (e.g. “3″). Everything below the level you set will be categorized as a “bad” review and stored ”Manage Feedbacks” area, so visitors will not be invited to proceed to the third-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Your review form is completely editable. (Image: Power Online Reviews website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
This plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a risk-free, thirty day, 100% refund guarantee.
Plugin Price
- Single – Can be installed on a single site that you own. Price = $9.75
- Multi-User – Can be installed on multiple sites that you own. Price = $29.00.
- Developer License – Install the plugin on all sites that you own. Can be installed on all client sites for payment or part of a paid service. Can sell with site installation (transferring single user license). Price = $37.00.
Note: Pricing for the Power Online Reviews software can vary, depending on whether there are any promotions or limited-time special offers. The price shown above was current when this review was written. This may not be the actual price charged by the plugin author when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the latest pricing information here:
Additional Info
For ”how to” videos showing how the software works, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Download The Plugin
Many businesses are ignoring opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple, easy and inexpensive way to manage customer reviews on your site.
To learn more, check out the plugin here: Power Online Reviews – Easy User Feedback Management For WordPress
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