Are you effectively ignoring your online reputation?
In this article, we discuss a simple plugin for WordPress users that lets you legally and ethically manage user feedback.
Let’s Review …
Power Online Reviews – User Reviews Management Plugin For WordPress
Plugin Description
Power Online Reviews is a simple to install WordPress plugin that allows any business to create positive customer review campaigns, and give your business a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the business website back-end for attention by the business owner.
This simple filtering process can help to ensure the submission of more third-party reviews that are positive and improves user experience where the service may have been below par.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask customers to rate your products or services. (Screenshot sourced from Power Online Reviews )
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). Users are then asked to rate your services with a one-click rating feature and submit their feedback.
Positive User Ratings
Visitors rate your products or services using a simple 5-star system. (Source: Power Online Reviews website)
When users submit good feedback (e.g. “4″), they are then invited to share their review on one or more 3rd-party review sites …
Visitors who give good ratings are asked to submit a review on a third-party review site. (Screenshot above sourced from plugin website)
Clicking on the icon or logo takes your customers to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good feedback to your third-party review pages. (Image source: plugin website)
What Happens When Customers Submit Poor Feedback?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Screenshot: Power Online Reviews website)
Users who submit bad ratings are not sent to third-party review sites.
Instead, the review is saved locally, giving you the option to contact the customer and also minimize the possibility of customers venting or posting negative comments on Facebook, social media sites, or other popular review sites.
The plugin captures poor comments from customers on your site. (Product screenshot: plugin website)
Learn more about this plugin here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Minutes
Power Online Reviews is really easy to install. Simply upload it to your Plugin folder via your WordPress administrator area and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Poor reviews can seriously ruin your reputation. Positive comment can explode revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix the problem before things get worse.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing bad reviews, you can start repairing the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing bad reviews from spreading.
- Increase Targeting Of Client Reviews With Confidence: Once you have a system in place that filters negative customer reviews and allows only positive comments about your business, products or services through, you can confidently begin increasing your campaigns and email requests for feedback on your site.
Features
Power Online Reviews provides many unique features to WordPress users. Here are just some of these features:
User Features
- Allows easy collection of visitor feedback.
- Customer feedback is centrally managed on local business website.
- Manage good and poor reviews ethically.
- Positive reviewers are automatically prompted to submit review to 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and display correctly on all computers, or smart devices.
All user feedback is stored centrally in the Feedback Management section. (Image source: plugin website)
Click on a record to view visitor comments. (Image source: Power Online Reviews website)
Administration Settings
- Forms are instantly generated when plugin is activated.
- All review forms are completely customizable.
- First Review Form: Edit business image, default text title, default text, form background color, submit button background colour, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating number or higher will be regarded as being a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and held locally, so visitors will not be invited to submit reviews to the third-party review sites). Other customizable features in this section include the submit button background colour, and submit button text colour.
Customize your review form. (Product screenshot sourced from plugin website)
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and comes with a no-risk, 30 day, complete money-back guarantee.
Product Licensing Cost
- Single Site License – Install the plugin on one of your own domains. Price = $9.75
- Multi-User Edition – Can be installed on multiple of your own sites. Cost = $29.00.
- Developer – Install the plugin on any site you own. Can be installed on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: Current pricing for the Power Online Reviews product depends on whether there are any promotions or limited-time special offers. Currently, the plugin is selling for the amounts shown above. This may not be the actual pricing charged by the software author when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For a demo video of the plugin, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
What We Recommend
Businesses are currently ignoring opportunities to attract new customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple and easy way to manage user feedback on your website.
For more information, check out the plugin here: Power Online Reviews – Easy Client Feedback Management Plugin For WordPress
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