Do you have an online reputation management strategy?
In this article, we review a simple plugin for WordPress users that can help to avoid the escalation of problem reviews about your business through effective user review management.
Presenting …
Power Online Reviews – User Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use tool for WordPress users that allows you to legally and ethically manage user reviews, and give your online reputation a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are filtered on the website for attention by the business owner.
This simple screening process helps to generate more third-party reviews that are positive and happier customers where the service has fallen down.
According to research by Harvard Business School professor Michael Luca, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
The plugin automatically creates a review form on your site upon installation and activation.
Ask customers to rate your services. (Product screenshot: Power Online Reviews website)
The form is uncomplicated for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to provide a rating of your services and products.
Positive User Rating
Users rate your business with a simple 5-star system. (Product screenshot source: Power Online Reviews )
When customers leave a positive rating, they are then invited to share their review on one or more third-party review sites …
Customers who leave good feedback are invited to submit a review on a 3rd-party review site. (Product screenshot source: Power Online Reviews website)
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review …
The plugin sends users who leave positive ratings to your 3rd-party review pages. (Screenshot source: Power Online Reviews website)
What Happens When Users Leave Poor Feedback?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Screenshot sourced from Power Online Reviews )
Customers who leave poor feedback (e.g. “1″) are not sent to third-party review sites.
Instead, the comments are saved in your admin area, giving you the option to engage with the customer and hopefully turn them back into a happy user.
The plugin captures poor comments from users on your site. (Image: plugin website)
Go here to learn more: Power Online Reviews
Plugin Benefits
Here are just some of the many benefits and advantages of using Power Online Reviews to manage customer reviews on your site:
Be Up And Running In Very Little Time
Power Online Reviews installs like any other WP plugin. Simply upload a zip file that contains the plugin to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Poor reviews can kill your reputation. Positive feedback can increase revenues.
If, for whatever reason, your service has fallen below par, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Some additional benefits include:
- Repair Any Existing Damage: If you have any existing bad reviews, you can start repairing the damage ethically by increasing the number of positive reviews being made to third-party review sites and preventing bad reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you create a ”net” that filters bad customer feedback and allows only positive comments about your products or services through, you can confidently begin increasing your campaigns and customer requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many great features to website owners. Here are just some of these features:
Features For Local Business Users
- Collect customer feedback easily.
- Customer feedback is centrally managed on your site.
- Manage good and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Negative reviews are captured locally for the business owner’s attention.
- All forms are fully responsive and display correctly on any computer, and smart device.
Your visitor feedback is stored centrally in the “Manage Feedbacks” screen. (Source: Power Online Reviews website)
Click on an item to view customer comments. (Source: Power Online Reviews )
Plugin Admin Settings
- All forms are instantly generated as soon as you activate the plugin.
- Review forms are fully customizable.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Select minimum ”positive” star rating option.
Your review form is completely editable. (Product screenshot: plugin website)
Plugin Tips
The plugin was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website pages.
Product Support
Power Online Reviews was developed and is supported by Tony Marriott, an experienced software developer, and comes with a no-risk, 30 day, 100% money-back guarantee.
Plugin Pricing
- Single Site License – Install the plugin on 1 site that you own. Price = $9.75
- Multi-User Licensing – Can be installed on all as many of your own domains as you like. Cost = $29.00.
- Developer Edition – Install the plugin on any site you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (transferring single user license). Cost = $37.00.
Note: Pricing details of this product depends on whether there are any promotions or limited-time special offers. The above reflects the current pricing at the time this article was written. This may not be the actual price set by the plugin developer when you visit the website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current price here:
Additional Plugin Information
For a demo video showing plugin usage, including help documentation and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many businesses all over the world are ignoring opportunities to create happier customers and boost their revenues because they are not monitoring their online reputations effectively. Power Online Reviews offers a simple, easy and affordable solution to begin managing your customer feedback.
For more details, visit the plugin website here: Power Online Reviews – User Feedback Management Plugin For WordPress
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