Are you effectively managing your online reputation?
In this article, we review a simple plugin for WordPress users that can help you avoid the escalation of negative reviews about your products through effective user review management.
Presenting …
Power Online Reviews – WordPress Plugin For Managing Customer Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that allows any business to increase their number of positive reviews on third-party review sites like Yelp, Yell.com, etc, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This helps to generate more 3rd-party reviews that are positive and improves customer experience where the service may have fallen down.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp)
How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask customers to rate your products or services. (Image: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your services or products with a 5-star rating feature and submit their feedback.
Good Customer Ratings
Customers rate you using a simple 5-star system. (Screenshot: Power Online Reviews website)
When users submit positive ratings, they are then asked to share their review on one or more 3rd-party review sites …
Customers who leave positive ratings are asked to write a review on a third-party review site. (Screenshot sourced from plugin website)
Clicking on the icon or logo takes your visitor to the 3rd-party review site where they can then leave their positive review of their experience with your company, services or products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Source: plugin website)
Negative User Ratings
Poor ratings can have a serious impact on your business if issues are not immediately addressed. (Image: plugin website)
When users submit a bad rating (e.g. ”3″ or less), they are not sent to 3rd-party review sites.
Instead, the comments are saved locally, allowing you to respond directly to all complaints and hopefully turn the situation around.
The plugin stores poor comments from customers on your site. (Screenshot: Power Online Reviews website)
To learn more about this plugin go here: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Quick And Easy To Install And Implement
Power Online Reviews installs like any regular WP plugin. Simply upload the plugin file to your Plugin folder via your WP dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can seriously hurt your business. Good reviews can explode revenues.
If, for whatever reason, your service has fallen short, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits of using this plugin include the following:
- Repair Existing Damage: If you have any existing poor reviews, you can begin to repair the damage by increasing the number of positive reviews flowing to third-party review sites and not allowing negative reviews from spreading.
- Increase Campaigns For Client Reviews With Confidence: Once you have a ”gateway” in place to filter negative visitor feedback and allow only positive content about your business, products or services through, you can confidently increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many unique features to WP users. Here are just some of these features:
Features For Business Users
- Collect customer feedback easily.
- Review customer feedback on local business website.
- Manage positive and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Poor reviews are ”quarantined” for the attention of business owner.
- All forms are fully responsive and can be used on all computers or tablet screens, and portable devices.
All customer feedback is stored centrally in the “Manage Feedbacks” screen. (Product screenshot: Power Online Reviews )
Click on a record to view customer feedback. (Source: plugin website)
Plugin Administration Settings
- All forms are instantly generated when plugin is activated.
- Completely editable review forms.
- Main Review Form: Add image of business. Add title/prompt and default text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Specify which rating number or above will be considered a “good” review (e.g. “3″). Everything below the level you set will be considered a “bad” review and stored in your site, so visitors will not be invited to proceed to the third-party review sites). Other editable features in this section include the submit button background color, and submit button text colour.
Your review form is completely editable. (Image: Power Online Reviews )
Useful Tips
The plugin was developed primarily for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and linking to this “feedback” section from your main website navigation menus.
Power Online Reviews Plugin Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is sold with a risk-free, 30 day, full refund guarantee.
Software Price
- Single License Edition – Can be installed on one of your own sites. Cost = $9.75
- Multi-User – Install the plugin on multiple as many of your own sites as you need. Cost = $29.00.
- Developer – Can be installed on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: The cost of purchasing the Power Online Reviews product depends on whether there are any promotions or limited-time specials being offered. The above reflects the price at the time this article was published. This may or may not be the actual pricing charged by the product developer when you visit the product site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for current pricing details:
Additional Plugin Info
For ”how to” videos of the plugin, including help documentation and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Install The Plugin
Companies around the world are currently ignoring opportunities to attract new customers and boost their revenues because they are still ignoring their online reputations. Power Online Reviews offers a simple and easy way to begin managing user feedback on your site.
For more details, check out the plugin here: Power Online Reviews – Easy Client Feedback Management For WordPress
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