How good is your reputation online?
In this article, we explore a plugin for WordPress users that can help you avoid the escalation of problem reviews about your products through effective user review management.
Announcing …
Power Online Reviews – Customer Reviews Management Plugin For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that 3rd-party review sites, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for immediate attention by the business owner.
This can help you create more positive third-party reviews and happier customers where the service may have been less than stellar.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in business revenue”.
(Source: Yelp Blog)
How The Plugin Works
Power Online Reviews automatically creates a review form for your site upon installation and activation.
Ask customers to rate your services. (Screenshot source: Power Online Reviews )
The form is uncomplicated for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to rate your services or products with a one-click rating feature and submit their feedback.
What Happens When Customers Submit Good Feedback?
Customers rate your business using a simple 5-star system. (Image: plugin website)
When users leave a positive rating, they are asked to share their review on one or more third-party review sites …
Users who leave good ratings are asked to provide a review on a third-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your visitor to the third-party review site where they can then leave their positive review of your business, services or products …
The plugin sends visitors who leave good feedback to your 3rd-party review pages. (Product screenshot sourced from Power Online Reviews )
Poor Customer Rating
Negative feedback can have a serious impact on your business and need to be addressed immediately. (Image: plugin website)
When users submit negative ratings, they are not sent to 3rd-party review sites.
Instead, the review is saved in your website, giving you the option to contact the user and also minimize the possibility of customers venting or posting negative remarks on Facebook, forums, or other popular review sites.
The plugin captures poor comments from visitors on your site. (Source: plugin website)
Go here to learn more about the plugin: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews on your web site:
Ready To Start Using In Very Little Time
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugins folder via your WordPress dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Early Prevention
Bad reviews can seriously harm your reputation. Good feedback can grow revenues.
If, for whatever reason, your service has fallen below par, you want to know about it as soon as possible, so you can fix the problem before things get out of hand.
Some additional plugin benefits include:
- Repair Existing Damage: If you have any existing poor reviews, you can start to repair the damage legally and ethically by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from continuing to grow.
- Increase Campaigns For Client Reviews With Confidence: Once you create a system that filters negative visitor feedback and lets through only positive comments about your products or services, you can confidently increase your campaigns and client requests for feedback on your site.
Plugin Features
Power Online Reviews provides a number of features to site owners. Here are just some:
Features For Business Users
- Allows easy collection of customer feedback.
- Visitor feedback is centrally managed on your site.
- Manage good and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at third-party review sites.
- Negative reviews are ”quarantined” for the attention of local business.
- Forms are fully responsive and display correctly on any computer, and portable device.
Your customer feedback is stored centrally in the Feedback Management screen. (Screenshot source: Power Online Reviews website)
Click on an item to view customer comments. (Source: Power Online Reviews )
Plugin Administration Features
- Forms are automatically generated as soon as the plugin is activated.
- All review forms are fully editable.
- First Review Form: Add image of business. Customize title/prompt and default text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Ratings Section – Choose which rating number or above constitutes a “good” review (e.g. “3″). Everything below the number you specify will be deemed a “bad” review and stored feedback management section, so your visitors will not be invited to continue to the third-party review sites). Other editable features of this section include the submit button background color, and submit button text color.
Your review form is fully editable. (Product screenshot source: plugin website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/customer-feedback”) and adding links to this “feedback” section from your main website navigation menus.
Product Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, full money-back guarantee.
Software Cost
- Single Site License – Can be installed on one domain that you own. Cost = $9.75
- Multi-User – Can be installed on multiple sites that you own. Cost = $29.00.
- Developer Edition – Install the plugin on any site you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Note: Current pricing for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. When we last checked, the product is being retailed for the amounts shown above. This may or may not be the actual price set by the plugin seller when you visit the product website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing details:
Additional Information
For demo videos of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
The Bottom Line
Many companies are currently ignoring opportunities to attract new customers and grow their business because they are not monitoring their online reputations. Power Online Reviews offers a simple, easy and inexpensive way to begin managing your online reputation.
For full details, check out the plugin here: Power Online Reviews – WordPress Plugin For Managing Client Feedback
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