How good is your reputation online?
In this article, we explore a simple yet effective plugin for WordPress users that can help to avoid the escalation of problem reviews about your business, products or services through effective user review management.
WordPress Plugin Review …
Power Online Reviews – Client Feedback Management Plugin For WordPress Users
Power Online Reviews – Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that third-party review sites, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews prompts positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are sent directly to the business website back-end for attention by the business owner.
This helps to create more positive third-party reviews and happier customers where the service may have fallen down.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp Official Blog)
How The Plugin Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your services. (Product screenshot sourced from Power Online Reviews website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). The customer is then asked to rate your services using a 5-star rating feature and submit their feedback.
What Happens When Customers Leave Good Ratings?
Visitors rate your business using a simple 5-star rating system. (Image source: plugin website)
When customers submit positive feedback (e.g. ”5″), they are then invited to share their review on one or more third-party review sites …
Customers who leave positive ratings are asked to leave a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your visitors to the third-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave positive feedback to your 3rd-party review pages. (Product screenshot: plugin website)
Bad User Rating
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Screenshot above sourced from Power Online Reviews )
When users submit a bad rating, they are not sent to 3rd-party review sites.
Instead, the reviews are saved locally, giving you the option to contact the customer and hopefully turn the situation around.
The plugin stores negative feedback from customers on your site. (Product screenshot: Power Online Reviews )
Go here to learn more about this plugin: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Quick And Simple To Install And Implement
Power Online Reviews installs just like any regular plugin. Just upload a zip file that contains the plugin files to your Plugin folder via your WordPress dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form for your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Avoid Bad Reviews From Spreading
Negative feedback can seriously ruin your reputation. Great reviews can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get worse.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to 3rd-party review sites and preventing negative reviews from growing.
- Increase Targeting Of Client Reviews With Confidence: Once you have a ”gateway” in place for filtering negative customer feedback and promoting positive content about your business, products and services, you can confidently increase your campaigns and requests for feedback on your site.
Plugin Features
Power Online Reviews offers many features to web site owners. Here are just a few of these:
Features For Business Users
- Allows easy collection of customer feedback.
- User feedback is centrally managed on local business website.
- Manage positive and bad reviews ethically.
- Positive reviewers are automatically prompted to post a review on 3rd-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on any computer, and portable device.
All visitor feedback is centrally stored in the “Manage Feedbacks” area. (Image: Power Online Reviews )
Click on an entry to view customer feedback. (Product screenshot source: Power Online Reviews website)
Administration Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display business image. Display title/prompt and text. Change form color background and border, color of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Select which rating level or above is to be considered a “good” review (e.g. ”4”). Everything below this level will be categorized as a “bad” review and captured feedback management area, so visitors will not be invited to proceed to the third-party review sites). Other editable features of this section include the submit button background colour, and submit button text color.
Edit your review form. (Product screenshot: plugin website)
Useful Tips
The plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and adding links to this “feedback” section from your main site pages.
Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced software developer, and comes with a no-risk, thirty day, complete refund guarantee.
Plugin Pricing
- Single Edition – Can be installed on 1 of your own domains. Cost = $9.75
- Multi-User License Edition – Install the plugin on all as many of your own domains as you want. Price = $29.00.
- Developer Edition – Can be installed on any site you own. Can be installed on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. Presently, the software is selling for the pricing shown above. This may not be the actual pricing charged by the plugin developer when you visit the plugin website and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Plugin Information
For ”how to” videos of the plugin, including help documentation and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
We Recommend
Many companies all around the world are ignoring opportunities to create happier customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple way to begin managing customer reviews on your website.
For complete details, check out the plugin here: Power Online Reviews – User Feedback Management Plugin For WordPress Users
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