Do you have a strategy to manage your online reputation?
In this article, you will learn about a simple WordPress plugin that can help to avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Let’s Review …
Power Online Reviews – Easy Client Reviews Management For WordPress
Plugin Description
Power Online Reviews is a simple to install tool for WordPress users that 3rd-party review sites, and give your business a significant revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This process can help you generate more positive 3rd-party reviews and happier customers where the service may have been less than stellar.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
Power Online Reviews – How It Works
The plugin automatically generates a review form for your site upon installation and activation.
Ask users to rate you. (Product screenshot: Power Online Reviews website)
The form is very simple for visitors and customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your business.
Positive Customer Rating
Visitors rate your products with a simple 5-star system. (Image: Power Online Reviews website)
Users who submit positive ratings are asked to share their review on one or more third-party review sites (you specify which 3rd-party review sites to display) …
Users who give positive feedback are asked to provide a review on a third-party review site. (Product screenshot: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends users who leave good feedback to your 3rd-party review pages. (Source: plugin website)
What Happens When Customers Leave Bad Ratings?
Negative feedback can have a serious impact on your business if issues are not addressed immediately. (Image: Power Online Reviews website)
When customers submit poor ratings, they are not sent to third-party review sites.
Instead, the comments are saved in your admin area, giving you the opportunity to contact the customer and hopefully turn them back into a happy customer.
The plugin captures poor comments from customers on your site. (Image: plugin website)
Learn more here: Power Online Reviews
Plugin Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews on your web site:
Ready To Use In No Time
Power Online Reviews installs just like any WP plugin. Simply upload it to your Plugins folder via your WP admin user account and activate.
Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can seriously damage your reputation. Good feedback can increase revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it a.s.a.p., so you can fix any problems before things get out of hand.
Additional plugin benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you have an effective system in place to filter bad customer feedback and allow only positive comments about your products or services to get through, you can confidently increase your campaigns and client requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many unique features to website owners. Here are just a few of these:
User Features
- Collect user feedback easily.
- Central management of user feedback on your website.
- Manage good and bad reviews ethically.
- Good reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and display correctly on all computers, or portable devices.
Your user feedback is stored centrally in the “Manage Feedbacks” section. (Source: plugin website)
Click on an item to view customer feedback. (Screenshot: Power Online Reviews )
Plugin Admin Features
- All forms are instantly created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit business image, default text title, default text, form background color, submit button background color, submit button text color.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change color of submit button background and text
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Ratings Section – Specify which rating number or higher will be regarded as being a “good” review (e.g. ”4”). Everything below the number you set will be deemed a “bad” review and held locally, so your visitors will not be asked to continue to the third-party review sites). Other editable features of this section include the submit button background color, and submit button text colour.
Customize your review form. (Image: Power Online Reviews website)
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site pages.
Power Online Reviews Plugin Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, thirty day, 100% refund guarantee.
Software Price
- Single License Edition – Install the plugin on a single of your own sites. Price = $9.75
- Multi-User Licensing – Install the plugin on multiple domains that you own. Cost = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on all client sites as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: Price details for Power Online Reviews can vary, depending on whether there are any promotions or limited-time specials being offered. The price shown above was correct when this article was published. This may not be the actual price set by the software author when you visit the plugin site and you may be shown additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for current pricing details:
Additional Information
For ”how-to” videos showing how the plugin works, including installation instructions and tutorials, FAQs, customer helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Companies all around the world are currently ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple solution to manage your customer reviews.
For full details, visit the plugin website here: Power Online Reviews – WordPress Plugin For Easy Customer Reviews Management
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