How are you managing your online reputation?
In this article, we look at a WordPress plugin that can help you avoid the escalation of problem reviews about your products through effective customer review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy User Feedback Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that can help you increase the number of positive reviews for your company, services and products, and give your online reputation a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews makes it easier for positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your business website back-end for immediate attention by the business owner.
This helps to create more positive 3rd-party reviews and happier customers where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue for the business”.
(Source: Yelp.com)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your products or services. (Screenshot: Power Online Reviews website)
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your services.
What Happens When Users Leave Good Feedback?
Users rate your products with a simple 5-star system. (Product screenshot: Power Online Reviews website)
When users submit positive feedback (e.g. ”5″), they are then invited to share their review on one or more third-party review sites …
Visitors who give positive feedback are asked to submit a review on a third-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review of your business, services and products …
The plugin sends customers who leave positive ratings to your third-party review pages. (Product screenshot sourced from plugin website)
What Happens When Users Leave Poor Feedback?
Poor feedback can have a serious impact on your business and need to be addressed immediately. (Product screenshot: plugin website)
Users who submit a bad rating are not sent to third-party review sites.
Instead, the customer reviews are saved to your site, allowing you to respond directly to all complaints and hopefully turn the situation around.
The plugin captures poor comments from visitors on your site. (Image source: Power Online Reviews )
More info: Power Online Reviews
Benefits Of Using Power Online Reviews
Here are just a few of the benefits of using Power Online Reviews to manage customer reviews from your web site:
Be Up And Running In No Time
Power Online Reviews is quite easy to install. Just upload the plugin file to your Plugins folder via your dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically generates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Help Prevent Negative Reviews From Spreading
Negative feedback can hurt your business. Great reviews can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can fix any problems before things get out of hand.
Additional benefits of using this plugin include:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage legally and ethically by increasing the number of positive reviews flowing to third-party review sites and not allowing harmful reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you put an effective system in place for filtering negative visitor reviews and promoting positive comments about your products and services, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers many great features to WP users. Here are just a few:
Features For Business Users
- Collect user feedback easily.
- Review visitor feedback on local business website.
- Ethical and legitimate management of positive and negative reviews.
- Positive reviewers are automatically prompted to submit a review to 3rd-party review sites.
- Poor reviews are captured locally for the attention of business owner.
- Forms are fully responsive and display correctly on all computers, tablets, and smartphone devices.
All customer feedback is centrally stored in the Feedback Management area. (Product screenshot: Power Online Reviews )
Click on a record to view customer comments. (Product screenshot source: Power Online Reviews website)
Admin Features
- Forms are automatically created when plugin is activated.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background color, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your third-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text colour
- Choose minimum ”positive” feedback level (e.g. ”4”).
Edit your review form. (Source: plugin website)
Plugin Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site.
Power Online Reviews Support
Power Online Reviews was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a no-risk, 30 day, 100% money-back guarantee.
Plugin Pricing
- Single License Edition – Install the plugin on 1 site that you own. Cost = $9.75
- Multi-User License Edition – Can be installed on all sites that you own. Cost = $29.00.
- Developer – Install the plugin on all sites that you own. Can be installed on all client sites for payment or as part of a paid service. Can be sold or flipped with site installation (passing on single user license). Cost = $37.00.
Note: Pricing for Power Online Reviews depends on whether there are any promotions or limited-time specials being offered. Presently, the product is being retailed for the pricing shown above. This may or may not be the actual pricing set by the product developer when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the latest pricing here:
Additional Info
For ”how-to” videos showing plugin usage, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Businesses around the world are currently ignoring opportunities to create happier customers and retain existing ones because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to manage your online reputation.
For more details, check out the plugin here: Power Online Reviews – Client Reviews Management Plugin For WordPress
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