Do you have an effective strategy to manage your online reputation?
In this article, we explore a simple yet effective WordPress plugin that can help you avoid the escalation of problem reviews about your business, products or services through effective customer review management.
Introducing …
Power Online Reviews – User Reviews Management Plugin For WordPress Users
Plugin Description
Power Online Reviews is a simple and easy-to-use WordPress plugin that third-party review sites, and give your online reputation a revenue boost.
According to a study by eVoc Insights, a company known for researching and measuring user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews ensures that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Bad reviews are captured directly to your website back-end for attention by the business owner.
This can help you generate more third-party reviews that are positive and happier customers where the service may have been below par.
According to a study by Michael Luca, a professor at The Harvard Business School, “a one-star increase in Yelp ratings can lead to a 5-9% increase in revenue”.
(Source: Yelp)
Power Online Reviews – How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask customers to rate you. (Screenshot above sourced from Power Online Reviews )
The form is very simple for customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to rate your product or service using a 5-star rating feature and submit their response.
What Happens When Users Leave Good Ratings?
Visitors rate your products using a simple 5-star system. (Product screenshot: Power Online Reviews )
When customers leave a positive rating, they are then invited to share their review on one or more 3rd-party review sites (you can specify which 3rd-party review sites to display) …
Customers who give good feedback are invited to submit a review on a third-party review site. (Product screenshot source: Power Online Reviews )
Clicking on the icon or logo takes your users to the 3rd-party review site where they can then leave their positive review …
The plugin sends customers who leave good feedback to your 3rd-party review pages. (Source: Power Online Reviews )
What Happens When Customers Leave Negative Ratings?
Negative feedback can have a serious impact on your business and need to be immediately addressed. (Source: Power Online Reviews )
Users who submit a bad rating are not sent to 3rd-party review sites.
Instead, the reviews are saved to your website, giving you the option to contact the user and also minimize the possibility of users wanting to vent or post negative comments on Facebook, forums, or other third-party review sites.
The plugin stores negative feedback from customers on your site. (Product screenshot: plugin website)
More info: Power Online Reviews
Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Easy To Install
Power Online Reviews is very easy to install. Simply upload a zip folder containing the plugin files to your Plugins folder via your WP admin section and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically generates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Damage Control
Bad reviews can seriously ruin your reputation. Great feedback can grow revenues.
If, for whatever reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can repair any damage before things get worse.
Additional benefits include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start to repair the damage by increasing the number of positive reviews being made to third-party review sites and not allowing harmful reviews from growing.
- Increase Targeting Of User Reviews With Confidence: Once you have a system in place for filtering bad user feedback and letting through only positive comments about your business, you can confidently begin to increase your campaigns and user requests for feedback on your site.
Power Online Reviews Features
Power Online Reviews offers many features to website owners. Here are just a few:
User Features
- Collect customer feedback easily.
- Review user feedback on your website.
- Manage good and negative reviews ethically and legitimately.
- Positive reviewers are automatically prompted to review at 3rd-party review sites.
- Negative reviews are ”quarantined” for the attention of business owner.
- Forms are fully responsive and can be used on all computers, or smartphone devices.
All customer feedback is stored centrally in the Feedback Management screen. (Image source: plugin website)
Click on a record to view visitor feedback. (Product screenshot: Power Online Reviews website)
Administration Settings
- All forms are automatically created as soon as the plugin is activated.
- Completely editable review forms.
- First Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text colour.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Epinions, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Choose minimum “good” feedback option.
Edit your review form. (Image source: plugin website)
Useful Tips
This plugin was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/user-feedback”) and linking to this “feedback” section from your main site navigation menus.
Plugin Support
This plugin was developed and is supported by Tony Marriott, an experienced software developer, and comes with a risk-free, thirty day, full refund guarantee.
Software Price
- Single Edition – Install the plugin on a single of your own domains. Price = $9.75
- Multi-User Licensing – Can be installed on all as many of your own domains as you like. Price = $29.00.
- Developer Licensing – Can be installed on all sites that you own. Install the plugin on any client site for payment or part of a paid service. Can include for sale with site installation (transferring single user license). Price = $37.00.
Please Note: Price details for the product depends on whether there are any promotions or limited-time special offers. When we last checked, the plugin retails for the pricing shown above. This may or may not be the actual pricing charged by the plugin seller when you visit the plugin website and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current price here:
Additional Plugin Information
For ”how to” videos of the plugin in action, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
Our Recommendation
Many businesses all over the world are currently missing out on opportunities to attract new customers and retain existing ones because they are not monitoring their online reputations effectively. This plugin offers a simple solution to begin managing your customer reviews.
To learn more, check out the plugin here: Power Online Reviews – WordPress Plugin For Management Of Client Feedback
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