Do you have an effective strategy for managing your online reputation?
In this article, you will learn about a simple plugin for WordPress users that can help to avoid the escalation of negative reviews about your business through effective customer review management.
WordPress Plugin Review …
Power Online Reviews – Easy Client Feedback Management For WordPress
Plugin Description
Power Online Reviews is a simple to install, easy-to-use WordPress plugin that lets you manage customer reviews, and give your business a significant boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are filtered on the website for attention by the business owner.
This simple process can help to ensure the submission of more 3rd-party reviews that are positive and improves user satisfaction where the service has fallen down.
According to research by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
Power Online Reviews – How It Works
Upon installation and activation, Power Online Reviews automatically generates a review form for your site.
Ask users to rate your services. (Product screenshot: Power Online Reviews )
The form is very simple for your customers to fill in. All that is required is their name and email address (phone number is optional). They are then asked to provide a rating of your business.
Good User Rating
Customers rate you with a simple 5-star rating system. (Image: plugin website)
When users submit positive ratings (e.g. ”5″), they are asked to share their review on one or more 3rd-party review sites …
Users who leave positive feedback are asked to write a review on a third-party review site. (Source: plugin website)
Clicking on the icon or logo takes your customer to the 3rd-party review site where they can then leave a positive review of their experience …
The plugin sends visitors who leave good feedback to your third-party review pages. (Product screenshot sourced from Power Online Reviews )
Negative User Ratings
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Image: plugin website)
When users submit a negative rating (e.g. “1″), they are not sent to 3rd-party review sites.
Instead, the user review is saved locally, giving you the option to engage with the customer giving you a bad name in public.
The plugin captures poor comments from users on your site. (Image: Power Online Reviews website)
For more details, visit the plugin site here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your site:
Ready To Go To Work In Minutes
Power Online Reviews installs like every other plugin. Just upload it to your Plugins folder via your dashboard and activate.
Very Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can damage your business. Great reviews can boost revenues.
If, for whatever reason, your service has fallen short, you want to know about it a.s.a.p., so you can fix any problems before things get worse.
Additional benefits include the following:
- Repair Any Existing Damage: If you have any existing negative reviews, you can start repairing the damage ethically by increasing the number of positive reviews being made to 3rd-party review sites and not allowing bad reviews from spreading.
- Increase Campaigns For User Reviews With Confidence: Once you put a ”gateway” in place that filters negative customer reviews and lets through only positive comments about your business, you can confidently begin increasing your campaigns and user requests for feedback on your site.
Features
Power Online Reviews offers many unique features to WP users. Here are just a few:
User Features
- Collect customer feedback easily.
- Visitor feedback is centrally managed on local business website.
- Manage favorable and bad reviews ethically and legitimately.
- Positive reviewers are automatically prompted to post reviews on third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- All forms are fully responsive and can be used on all computers, or portable devices.
Your visitor feedback is centrally stored in the Feedback Management area. (Product screenshot sourced from Power Online Reviews website)
Click on a record to view visitor comments. (Screenshot source: Power Online Reviews website)
Plugin Administration Features
- All forms are automatically created as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Edit image, default text title, default text, form background colour, submit button background color, submit button text color.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display these on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change submit button background and text color
- Choose minimum “good” feedback level (e.g. ”4”).
Your review form is completely editable. (Product screenshot: plugin website)
Useful Tips
Power Online Reviews was developed specifically for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and adding links to this “feedback” section from your main site navigation menus.
Power Online Reviews Support
The plugin was developed and is supported by Tony Marriott, an experienced software developer, and is backed by a risk-free, 30 day, complete refund guarantee.
Product Cost
- Single License Edition – Install the plugin on a single domain that you own. Price = $9.75
- Multi-User License Edition – Can be installed on all sites that you own. Price = $29.00.
- Developer Edition – Install the plugin on all sites that you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Cost = $37.00.
Note: The cost to purchase Power Online Reviews can vary, depending on whether there are any promotions or limited-time special offers. The price shown above was current when this article was written. This may or may not be the actual price set by the product author when you visit the product site and there may be additional upsells or one-time offers after you’ve purchased.
Check the plugin’s website for the current price:
Additional Plugin Info
For a demo video of the plugin in action, including help documentation and tutorials, FAQs, support helpdesk, contact details and more, visit the Power Online Reviews website.
Install This Plugin
Companies around the world are currently missing out on opportunities to create happier customers and grow their business because they are not managing their online reputations. Power Online Reviews offers a simple solution to manage your online reputation.
For complete details, check out the plugin here: Power Online Reviews – Customer Feedback Management Plugin For WordPress
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