Managing your online reputation is important in the digital economy.
In this article, we’ll look at a simple WordPress plugin that can help you avoid the escalation of negative reviews about your business through effective user review management.
WordPress Plugin: Editor’s Pick …
Power Online Reviews – Easy Customer Reviews Management For WordPress
Power Online Reviews – Plugin Description
Power Online Reviews is a simple to install WordPress plugin that can help you get more positive reviews for your company, services or products, and give your business a boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews will ensure that positive reviewers are prompted to add reviews to third-party review sites like Yelp, Trip Advisor, Yell.com etc. Negative user experiences are captured on the website for attention by the business owner.
This simple sorting process ensures more 3rd-party reviews that are positive and happier customers where the service has been below par.
According to a recent study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in business revenue”.
(Source: Yelp Official Blog)
How It Works
The plugin automatically creates a review form for your site upon installation and activation.
Ask visitors to rate your products. (Product screenshot sourced from Power Online Reviews )
The form is uncomplicated for your customers to fill in. All that is required is their name and email address (phone number is optional). Users are then asked to provide a rating of your products or services.
What Happens When Customers Submit Good Ratings?
Visitors rate your products with a simple 5-star rating system. (Product screenshot: Power Online Reviews website)
Users who leave a good rating are invited to share their review on one or more third-party review sites (you can specify which 3rd-party review sites to display) …
Visitors who give good feedback are invited to write a review on a 3rd-party review site. (Screenshot: plugin website)
Clicking on the icon or logo takes your user to the third-party review site where they can then leave their positive review of their experience …
The plugin sends users who leave positive ratings to your third-party review pages. (Image: Power Online Reviews website)
Negative Customer Ratings
Poor ratings can have a serious impact on your business and need to be addressed immediately. (Source: Power Online Reviews )
When users submit negative feedback, they are not sent to third-party review sites.
Instead, the review is saved to your site’s admin area, allowing you to respond directly to any dissatisfied users giving you a bad name in public.
The plugin captures negative comments from visitors on your site. (Screenshot: Power Online Reviews )
More info: Power Online Reviews
Benefits
Here are just some of the benefits of using Power Online Reviews to manage customer reviews from your site:
Installation Is Easy, Simple And Fast
Power Online Reviews installs just like every other plugin. Just upload the plugin file to your Plugins folder via your WP dashboard and activate.
Really Simple To Use
As shown in the previous section, the plugin automatically creates a review form on your site upon installation and activation. All you need to do after that is customize your form settings and you’re good to go.
Prevent Negative Reviews
Negative comments can seriously ruin your reputation. Good feedback can explode revenues.
If, for any reason, your service has fallen short, you want to know about it a.s.a.p., so you can repair any damage before things get out of hand.
Some additional benefits of the plugin include:
- Repair Existing Damage: If you have any existing poor reviews, you can start repairing the damage by increasing the number of positive reviews flowing to 3rd-party review sites and not allowing negative reviews from spreading.
- Increase Targeting Of Customer Reviews With Confidence: Once you put a system in place that filters negative visitor feedback and promotes positive comments about your business, products and services, you can confidently begin to increase your campaigns and requests for feedback about your business on your site.
Power Online Reviews Features
Power Online Reviews offers many great features to WordPress users. Here are just some of these:
Features For Business Users
- Easy collection of visitor feedback.
- Visitor feedback is centrally managed on your site.
- Manage good and poor reviews ethically and legitimately.
- Positive reviewers are automatically prompted to submit review to third-party review sites.
- Poor reviews are ”quarantined” for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers, and smart devices.
All user feedback is centrally stored in the Feedback Management screen. (Product screenshot source: Power Online Reviews website)
Click on a record to view customer feedback. (Product screenshot: plugin website)
Plugin Admin Features
- All forms are automatically generated as soon as you activate the plugin.
- Completely editable review forms.
- Main Review Form: Display image of business. Add title/prompt and text. Edit form colour background and border, colour of submit button and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, OpenTable, Yell.com), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Change submit button background and text color
- Bad Review Form – Add custom text to review form. Change colour of submit button background and text
- Ratings Section – Select which rating option or above constitutes a “good” review (e.g. “3″). Everything below this level will be deemed a “bad” review and held ”Manage Feedbacks” area, so visitors will not be invited to proceed to the 3rd-party review sites). Other customizable features of this section include the submit button background colour, and submit button text color.
Customize your review form. (Source: Power Online Reviews website)
Useful Tips
The plugin was mainly for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by installing WordPress and the plugin on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main website pages.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced software developer, and is backed by a no-risk, 30 day, complete money-back guarantee.
Product Pricing
- Single License Edition – Install the plugin on one site that you own. Price = $9.75
- Multi-User License Edition – Can be installed on multiple of your own sites. Cost = $29.00.
- Developer License Edition – Can be installed on any site you own. Can be installed on any client site for payment or as part of a paid service. Can sell with site installation (passing on single user license). Price = $37.00.
Note: Current pricing for this product can vary, depending on whether there are any promotions or limited-time special offers. Presently, the product sells for the pricing shown above. This may not be the actual pricing charged by the plugin developer when you visit the product website and there may be additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing here:
Additional Information
For demo videos of the plugin in action, including installation instructions and tutorials, FAQs, customer help desk, contact details and more, visit the Power Online Reviews website.
Get The Plugin
Many businesses are ignoring opportunities to attract new customers and boost their revenues because they are not managing their online reputations effectively. This plugin offers a simple way to begin managing customer feedback on your site.
For more details, visit the plugin website here: Power Online Reviews – Easy User Reviews Management For WordPress
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