How well are you managing your online reputation in the online economy?
In this article, we’ll look at a simple WordPress plugin that lets you legally and ethically manage customer feedback.
Let’s Review …
Power Online Reviews – WordPress Plugin For Management Of User Reviews
Plugin Description
Power Online Reviews is a simple and easy-to-use plugin for WordPress users that fast, easy and simple way to help you generate a lot more positive reviews on 3rd-party review sites like Yelp, TripAdvisor, etc, and give your business a revenue boost.
According to a study by eVoc Insights, a company that researches and measures user experience, 63% of users indicate they are more likely to purchase from a site if it has ratings and reviews.
Power Online Reviews encourages positive reviewers to add reviews to 3rd-party review sites like Yelp, Trip Advisor, Google Plus etc. Negative user experiences are held back on the website for attention by the business owner.
This simple sorting process helps to create more positive third-party reviews and happier customers where the service may have been below par.
According to a study by professor Michael Luca of The Harvard Business School, “a one-star increase in Yelp ratings leads to a 5-9% increase in revenue”.
(Source: Yelp Blog)
How It Works
Upon installation and activation, the plugin automatically generates a review form for your site.
Ask visitors to rate your services. (Product screenshot: plugin website)
The form is very simple for your customers to fill in. Users enter their name and email address (phone number is optional). They are then asked to provide a rating of your products or services.
What Happens When Customers Leave Positive Feedback?
Visitors rate your services or products using a simple 5-star rating system. (Screenshot: Power Online Reviews website)
When users submit good feedback (e.g. ”5″), they are asked to add a review to one or more third-party review sites (you specify which third-party review sites to display) …
Users who leave positive feedback are asked to leave a review on a 3rd-party review site. (Source: Power Online Reviews website)
Clicking on the icon or logo takes your users to the third-party review site where they can then leave a positive review of their experience with your business, services and products …
The plugin sends customers who leave positive feedback to your 3rd-party review pages. (Image: Power Online Reviews )
What Happens When Customers Leave Bad Feedback?
Negative ratings can have a serious impact on your business and need to be addressed immediately. (Source: Power Online Reviews )
When customers submit a bad rating (e.g. ”2″), they are not sent to 3rd-party review sites.
Instead, the comments are saved on your admin backend, allowing you to respond directly to all unhappy customers giving you a bad name in public.
The plugin captures negative comments from customers on your site. (Screenshot: plugin website)
For more details go here: Power Online Reviews
Plugin Benefits
Here are just a few of the benefits and advantages of using Power Online Reviews to manage customer reviews from your web site:
Ready To Start Using In No Time
Power Online Reviews installs just like any plugin. Just upload the plugin file to your Plugin folder via your WordPress admin user account and activate.
Simple To Use
As shown in the previous section, Power Online Reviews automatically creates a review form for your site upon installation and activation. All that’s required after this is customizing your form settings and you’re good to go.
Prevention Is Better Than The Cure
Bad reviews can kill your reputation. Good feedback can boost revenues.
If, for any reason, your service has fallen below acceptable standards, you want to know about it as soon as possible, so you can rectify the problem before things get worse.
Additional benefits and advantages include the following:
- Repair Existing Damage: If you have any existing negative reviews, you can start repairing the damage by increasing the number of positive reviews being made to third-party review sites and preventing negative reviews from spreading.
- Increase Targeting Of User Reviews With Confidence: Once you create a ”gateway” to filter bad customer feedback and allow only positive comments about your business through, you can confidently increase your campaigns and requests for feedback about your business on your site.
Plugin Features
Power Online Reviews offers a number of features to web site owners. Here are just some of these features:
Features For Business Users
- Collect visitor feedback easily.
- Centrally manage visitor feedback on local business website.
- Manage good and poor reviews ethically and legitimately.
- Good reviewers are automatically prompted to post reviews on 3rd-party review sites.
- Poor reviews are captured locally for the business owner’s attention.
- Forms are fully responsive and display correctly on all computers or tablet screens, or smartphone devices.
Your user feedback is stored centrally in the Feedback Management section. (Screenshot: Power Online Reviews )
Click on an entry to view user feedback. (Screenshot above sourced from Power Online Reviews website)
Admin Features
- All forms are instantly generated as soon as you activate the plugin.
- Completely editable review forms.
- First Review Form: Display image of business. Add title/prompt and default formatted text. Change form color background and border, submit button colour and text.
- Follow Up Review Form- Add in your 3rd-party review site names (e.g. Yelp, Trip Advisor, Yellow Pages), logos, user account URLs (i.e. the URLs visitors go to leave a review about your business) and specify whether to display on your form or not. You can store up to 5 review sites.
- Good Review Form – Add custom text to review form. Edit colour of submit button background and text
- Bad Review Form – Add custom text to review form. Change color of submit button background and text
- Choose minimum ”positive” feedback level (e.g. “3″).
Your review form is fully editable. (Product screenshot source: Power Online Reviews website)
Plugin Tips
Power Online Reviews was developed for WordPress users. If you do not have a WordPress site as your main website, you can still benefit from the plugin by having WordPress installed with the plugin added on a subdomain or subfolder of your domain (e.g. “mydomain.com/feedback”) and linking to this “feedback” section from your main site pages.
Support
The plugin was developed and is maintained by Tony Marriott, an experienced WordPress plugin and software developer, and is sold with a risk-free, 30 day, complete refund guarantee.
Plugin Pricing
- Single User License – Install the plugin on 1 of your own sites. Cost = $9.75
- Multi-User Personal License – Install the plugin on all sites that you own. Price = $29.00.
- Developer – Can be installed on any site you own. Install the plugin on any client site as part of a paid service. Can include for sale with site installation (transferring single user license). Cost = $37.00.
Note: The cost to purchase the product depends on whether there are any promotions or limited-time special offers. Currently, the software is being retailed for the amounts shown above. This may not be the actual pricing set by the software seller when you visit the plugin site and you may be shown additional upsells or one-time offers after your purchase.
Check the plugin’s website for the current pricing details:
Additional Info
For ”how-to” videos of the plugin, including installation instructions and tutorials, FAQs, support help desk, contact details and more, visit the Power Online Reviews website.
In Conclusion
Businesses all around the world are ignoring opportunities to attract new customers and grow their business because they are not managing their online reputations effectively. Power Online Reviews offers a simple, easy and inexpensive solution to begin managing your online reputation.
For more details, check out the plugin here: Power Online Reviews – Easy Customer Feedback Management For WordPress
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