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Building Reputation With Testimonials And User Reviews

Build Your Reputation With Testimonials And User Reviews

Are you stuck in a cycle of doing what you’ve always done to attract and retain customers, and getting the exact same results? Most small business owners don’t need to be told that finding effective ways of generating new customers can be hard. Just trying to keep your business afloat takes a lot of your time, money and energy, and sometimes this can feel like it’s just not worth the effort.

In today’s digital and social media-driven economy, you simply can’t afford to ignore the effect of what potential customers are doing online, especially if they are posting negative comments about your business.

Ignoring what consumers may be saying online about your business could be a costly mistake!

You could be doing your business a disservice if you are not promoting the positive things your customers say about your services and products. User reviews, testimonials, and case studies are effective ways of helping you market your products and services online and should be an integral part of your content.

In this article, you’ll discover ways to improve your sales using captivating customer testimonials.

Customer Reviews And Testimonials

Phineas Taylor (Aka “P.T.”) Barnum, the great American showman and businessman, is often quoted as having stated that “Nothing draws a crowd quite like a crowd.”

P.T. Barnum understood the power of “social proof”. Social proof-based content is a powerful and effective way of promoting your business. Genuine testimonials and reviews from existing clients are far more persuasive when it comes to drawing new customers than anything you can say about your own products or services.

There is clearly an untapped source of opportunities for generating new business that most businesses simply do not utilize, or utilize correctly … testimonials and reviews from their satisfied clients!

Testimonials and user reviews are effective for building credibility for your business.

Studies conducted by many leading marketing firms all lead to the same inevitable conclusion: user reviews and testimonials help reduce doubts potential customers may have about purchasing products, help with product selection and help increase sales conversions.

Here are just some statistics that support this:

(Source: eConsultancy.com)

Adding User Testimonials And Reviews – Managing Online Reputation

Clearly, you should be adding reviews and testimonials from extremely satisfied clients who have experienced positive results with your business to your website.

Customer testimonials and reviews, however, are like double-edged swords; they can affect your business both positive and negative ways.

People may not be saying bad things about your business, products or services directly to your face, but they could post negative words on a forum about a bad experience they’ve just had with your business and this could be doing far more damage to your business than all the good work you’ve been putting into building it.

This is where online reputation management becomes a vitally important aspect of your online success.

Misconceptions about online reputation management, such as the process being too complicated or too time-consuming (or the belief that you really don’t need it) may be seriously hurting your business without you even being aware of it.

See this article to learn more about a simple yet effective WordPress plugin that can help you avoid the escalation of negative reviews about your business, products or services through effective customer review management:

Improving Your Conversions With Profit Boosting Testimonials – Useful Tips

User reviews, testimonials, and case studies are effective when it comes to helping you market your products and services online and should be included in your content marketing. When you include your own client responses in your content, you:

Below are some useful tips on how to create user testimonials:

How To Get Testimonials From Clients

Ask

Getting a testimonial from a satisfied customer can be as simple as just asking for it.

Here are some useful guidelines for soliciting testimonials:

Offer To Post A Link Back To Their Site

Offer to publish a link to their website in exchange for their testimonial. This is a great incentive for clients to provide a testimonial. It also makes an implicit statement to visitors that your testimonials are real and can be verified.

Include Testimonial Requests In Your Auto Responder/Newsletter Messages

If you have a subscriber list, include a request for a testimonial in a periodic newsletter broadcast. Preferably, this should be done after your clients have had a chance to measure the results of using your solution. Use words like “I need a quick favor” in your email subject and make the point of your email or message specifically about asking subscribers to provide honest feedback, a testimonial, or a product review.

Use LinkedIn

The LinkedIn “Recommendations” feature is a great way to solicit testimonials from other members for your account. The process for requesting and providing recommendations is quite simple and user-friendly and the person providing the recommendation receives a link to their profile. If you get a recommendation on LinkedIn, ask for permission to reprint it on your site (tip: offer to add a link back to their website or profile in exchange).

Create A Client Testimonials Page

Create a new section on your website or blog for customer testimonials and add a “read more client testimonials …” link pointing to your main testimonials section wherever you are displaying single testimonials on your content sections.

Useful Tip: You can measure how useful user testimonials are by how long visitors remain on the section of your pages or posts where you have added your testimonial content. A great tool for understanding visitor behavior on your site are “heatmaps”.

We have written an article about adding heatmaps to your website to understand visitor behavior here:

Using WordPress Testimonial Plugins

If you use WordPress, you can use a plugin to add and display testimonials. Some plugins also let you add a form to your pages inviting users to submit reviews and testimonials.

Once your plugin is installed and set up (with instructions for using the testimonials submission form – if available), all you have to do is refer users to your “Testimonials” section.

Here are some great WordPress testimonial plugins you can check out:

Easy Testimonials

Easy Testimonials is an easy-to-use free plugin that lets you add client testimonials to the sidebar as a widget, or embed them into your pages and posts using a shortcode. The plugin also lets you insert a list of all your testimonials or output a random testimonial, and include images with testimonials, which can be used for adding a photo of the testimonial author, a business logo, etc.

Easy Testimonials also comes with a “pro” version that offers additional features and technical support.

Visit this site for more information about this plugin:

Testimonials Widget

Testimonials Widget is a free plugin that lets you add random or selected portfolios, quotes, reviews, or text with videos or images on your WordPress site. You can insert testimonials content via a shortcode, theme functions, or widgets with category and tag selections and have multiple display options such as random or specific ordering.

The Testimonials Widget plugin makes loads more features available via a premium version, including built-in functions SEO functionality and developer support.

Visit this site for more information about using the plugin:

Testimonials WordPress Plugin

This premium plugin provides a range of great features right out of the box, including:

Visit this site for more information about using the plugin:

To learn how to add testimonials in WordPress, see the tutorial below:

In Summary …

Testimonials and customer reviews are great sources of content that can help your business add credibility, build authority, improve online reputation, and grow your sales funnel. Always ask for testimonials, reviews, and feedback from your clients or customers, and publish positive content about your business on your website.

Resources

The articles below provide useful information on creating effective clients testimonials and were also helpful in providing research and information for sections of this article:

We also recommend subscribing to our Free Content Marketing Email Training Series. You will receive a comprehensive series of training emails with actionable information and practical tips that will teach you how to drive more traffic to your website or blog, save money creating useful content that will add value to your visitors and grow your business online using content. It’s not only a great course with loads of useful information, it’s also completely FREE!

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